Rated 4.3 out of 5 by 51
Rated 5.0 out of 5.0 by JB Brazil Best in Town
Great experience at this property. Well and conveniently located. Walking distance to many restaurants and shopping mall. Visiting Longview? Stay here!
July 3, 2014
Rated 3.0 out of 5.0 by wmh50 Service was great.... room ok
Got there and had to wait for approximately 10 minutes for someone to come to the front desk for check-in. She was very polite, but the waiting, not so good. Booked the Jacuzzi room so my husband and I could have a nice relaxing weekend. Filled the Jacuzzi up, turned on the jets and they barely even made the water move. Sole purpose for upgrading to this room was so we could use the Jacuzzi and relax. Kids were running up and down the hall yelling, again no one at the front desk. Girl was very polite at checkout, which is when we finally got to complain and all she could say was that the other Jacuzzi tub was messed up too and it looked like maintenance would be working on them most of the day. Probably won't go back to this hotel.
July 2, 2014
Rated 2.0 out of 5.0 by Catfish13 Mildew in room smelled very bad.
The Hotel other than the room was fine, but the room smelled very bad due to mildew growing in the bathroom, around the tub and on the floor. Had to wait 45 minutes for towels on Saturday even after the room was serviced by the staff.
June 30, 2014
Rated 5.0 out of 5.0 by backpack96 Great service from Holli
I was greeted by Holli who had a smile on her face and asked how my day was going. Having someone who was smiling was a real positive as it appeared that she enjoyed her job. Later that evening I needed assistance wit the Direct TV and Holli was to the rescue as she came up to the room and reset the box. Once again a smile on her face and she told me a couple of times that if anything was needed to let her know. Great service from the front desk and housekeeping did a great job. The breakfast was better than at some of the other Holiday Inn hotels I have stayed. The assistant GM was also very friendly on my departure.
June 23, 2014
Rated 5.0 out of 5.0 by nanc63 Friendly Staff
I was very impressed by the friendly staff. The facility was very impressive and clean. The beds were very comfortable and the rooms were quiet. We really enjoyed our stay.
June 18, 2014
Rated 5.0 out of 5.0 by lgonzalez comfortable bed and great service
great overall stay wished we could have got in the swimming pool but we didnt have time maybe next time.
June 18, 2014
Rated 5.0 out of 5.0 by Miz Lu Great service for handicap guest
We had asked for a non-smoking handicap room specifying the need for a shower seat for the tub. When we arrived there was no shower seat. Desk clerk assured me they would find one and get it to us. We went on to the room and soon the manager was at our door with the shower seat. There was no way we could have stayed there without it due to my husband's amputation. Great service.
June 12, 2014
Rated 4.0 out of 5.0 by NDT Level 3 Thanks
Enjoyed my stay. The staff went above & beyond their duties. Thank you all!
June 9, 2014
Rated 5.0 out of 5.0 by oscar8888 relaxing
Vert comfortable bed. Had a BIG little league tournament in town. Hotel was compleatly full. Front desk put me in a courner room, I did not hear a sound all night. Breakfast was good and pleantiful. Express check out was quick. Just left my room card in room, my reciept was under my door that morning.
June 7, 2014
Rated 5.0 out of 5.0 by SAhadowit Beds are great and the folks are wonderful!!
This is the third time I have stayed at the Holiday Inn Express in Longview, Texas and it is always a great experience. I have come to Longview for three metal detecting events and everyone here always remembers my name and makes sure I get a great rate. The folks at the front desk are friendly and very knowledgeable about how to get around, where to eat and what to see. Love 'em!!
May 22, 2014
Rated 5.0 out of 5.0 by Ranell Great Room Excellent Customer Service
We were at this property for a pageant. As hectic as it was on Saturday the staff was great. The ballroom was super nice. No complaints. After a long super busy day it felt good to relax in the comforts of our room. I love the beds. They are super. I recommend this property to anyone.
May 21, 2014
Rated 5.0 out of 5.0 by Tomdev excellent
From arrival to departure - complete service satisfaction!
May 20, 2014
Rated 4.0 out of 5.0 by Arkansas Beauty Need closable draperies.
Staff particularly pleasant and welcoming. Two things to make better sleep experience:
1. Could use better instructions on how to work the air conditioning unit--it got hot and we couldn't figure it out--did not see to change.
2. The curtains did not close all the way, leaving only the sheers. It was distracting to have all the light pouring in. Room #209
May 12, 2014
Rated 5.0 out of 5.0 by always a Tiger Very friendly and considerant
Very, Very, Very nice , clean, comforterable, helpfull, enjoyed our stay very much and would come back. would reccomend it to others.
April 20, 2014
Rated 3.0 out of 5.0 by T-Tone Hmmm
Staff was friendly but reservations weren't ready when I got there, I still haven't gotten my club points, the room smelled (soured) and the elevator didn't work.
Also, breakfast doesn't begin until 6:30?
But other than that....
March 23, 2014
Rated 3.0 out of 5.0 by Brafor Greeting
I wish they would give you a greeting bag. Like a bottle of water , snack, etc..
The reason for the relax score was because there were kids above me and next to me making a lot of noise and playing in the hall. I think there was a basketball tournament in town .
March 18, 2014
Rated 1.0 out of 5.0 by Wayneging Dirty rm needs maintenance
This was our rewards night and the room had to be the worst rm in hotel very disappointed. I would think with it being a reward for always staying with this hotel group we would have the best room. I feel you should return my points! We stayed at a different hotel later that week.
March 17, 2014
Rated 5.0 out of 5.0 by Gwen22 great customer service
The nose on my eye glasses came off and the young lady at the lobby counter was on point with assisting me in getting it repaired. She also alerted me to a Walmart on loop 281. However, by the time i got settled in the eye glass place was closed. Thanks for everything. A special shout out to Crystal the manager who also assisted me with her knowledge and hospitality.
March 11, 2014
Rated 5.0 out of 5.0 by Travel32 Stayed for Business
The hotel was clean, well kept, the staff was courteous and knowledgeable. If you are passing through its a better choice and better value for your price. If through the area again we will be staying there again.
March 1, 2014
Rated 5.0 out of 5.0 by Smith23 Hotel recommended
We love this hotel! Clean room, comfortable bed, nice continental breakfast, and the pool and Jacuzzi are awesome!
December 7, 2013
Rated 5.0 out of 5.0 by ozarkdude Very nice Hotel
Good location and nice staff
would visit every time.
November 27, 2013
Rated 3.0 out of 5.0 by DavefromTN OK, nothing really good or bad
Good location and nice staff. Good parking situation. Reasonable rates.
Please start breakfast at 0600! 0630 is too late for working folks.
Rooms ok....hard to regulate temp and bed was not very comfortable.
My only real complaint it the TV.....hard to navigate and the direct TV is not very good.
November 25, 2013
Rated 5.0 out of 5.0 by Shan40 We got a upgrade!!!
The hotel itself was beautiful. The staff were all very sweet and helpful! Beds were great and ac worked great! The first night everything was perfect....the second night someone snuck in a little dog in the room next to ours that would not shut up!!!!!! My husband called the front desk, they promptly moved us to a beautiful king suit at no extra charge! (Long story....people rented the room, then left the dog unattended while they went out on the town!!!) Would definetly stay again anytime I'm in the longview area!!!!
October 23, 2013
Rated 5.0 out of 5.0 by JagGrrl77 Excellent Hotel
This was a clean, peaceful, relaxing hotel. The staff was AMAZING and made our expirience absolutely wonderful.
October 17, 2013
Rated 5.0 out of 5.0 by sdwharris Felt like home!
We enjoyed our stay this past weekend very much. From check in to check out the staff made our stay enjoyable. Our room was well appointed, everything was as expected. The bed was very comfortable. I noticed when I woke up before dawn that I felt as if I were in my own bed at home, which was somewhat different than what I normally experience in a different place. I appreciated the nice fluffy white towels and toiletries provided in the bath. Overall we were very pleased with our stay.
October 9, 2013
Rated 5.0 out of 5.0 by Buck59 Great location and fabulous service
Probably one of the nicest HI Expresses I have stayed at. The bed was phenomenal, staff was very professional and quick to respond to our needs. I highly recommend this location to everyone. Beats the heck out of staying at your in-laws!
September 25, 2013
Rated 1.0 out of 5.0 by FrequentFlyer5 Disappointment with stay
We have stayed at this hotel several times. I choose this hotel because it was close to the relative that I visit. The quality over the last 6 months has changed. I always request room with double beds because of an issue with my back. When we checked in, the room that was given to us had one bed. I immediately called down to the front desk and was told that there were no rooms available with double beds. A fold up bed was offered but was not a solution to my situation because a fold up bed is not comfortable for someone with back problems. We had an uncomfortable noisy night. While we were trying to check out, the housekeepers came several times within minutes checking to see if we had left, once open door while we were trying to get dressed. I had mention when we checked in that I wanted to pay cash for my stay, but upon checking out, was told that payment had been applied to my credit card and the clerk stated he was not sure how to remove payment from card to apply cash. I was quite dissatisfied with this entire stay. We always look for the Holiday Inn hotels because I trusted the comfort of the hotels. I don't think we will stay at this particular hotel again, which disappoints me since it fitted so well with our plans.
September 19, 2013
Rated 5.0 out of 5.0 by tricky1303 Great service
The staffs were very friendly and the great location is great with all the restaurants around.
September 6, 2013
Rated 4.0 out of 5.0 by aggie08 good location
nice and clean place for visitors whom staying for couple days, nice location wise for the city of longview. its kind in the middle of where all the restaurants at.
August 19, 2013
Rated 1.0 out of 5.0 by elisha32 very comfortable bed, great staff, HORRIBLE MANAGEMENT
clean, comfortable rooms, very comfortable beds, extremely nice staff other than Manager.
August 10, 2013