Rated 3.8 out of 5 by 62
Rated 5.0 out of 5.0 by Mustang2009 Good stay experienc
Good stay experience. Suspect that staff and families have room priviledges on site; do not agree with that policy if that is the case.
July 1, 2014
Rated 5.0 out of 5.0 by Mary53M All around great place
My favorite hotels are Holiday Inn Express. Bedding and shower are always awesome. Love the convenience of a little refrig. Breakfast bar provides nice choices. Love the black out curtains. And to my complete surprise, shampoo and lotion from Bath and Body works. I just don't know how to top all that.
June 28, 2014
Rated 1.0 out of 5.0 by COUPLE21 TERRIBLE STAY
WE WOULD NOT RECOMMEND THE HOLIDAY INN EXPRESS LOCATED IN KILMARNOCK, VIRGINIA FOR MANY REASONS ... THE STAFF IS RUDE, HOUSEKEEPING NEVER CAME TO OUR ROOM WITH A 2 NIGHT STAY AND WHEN WE CALLED THE FRONT DESK FOR MORE TOWELS AND SHAMPOO WE WERE TOLD (WITH ATTITUDE) WE COULD WALK DOWN TO THE FRONT DESK OURSELVES IF WE WANTED THESE ITEMS. OUR BATHROOM TOWELS HAD DARK STAINS AS IF THEY WERE DIRTY, BED SHEETS HAD HOLES, ROOM WAS HUMID AS AC WAS NOT ON, FURNITURE IN ROOM HAD STAINS, VERY NOISY FROM THIN WALLS, VERY PRICEY FOR THE QUALITY OF HOTEL/STAFF AND FRONT DESK JUST STARES AT YOU WHEN WALKING BY - THEY DO NOT GREET YOU OR MAKE YOU FEEL WELCOMED (ESPECIALLY AS A REWARDS CLUB MEMBER). THE ONLY POSITIVE WAS THE LOCATION FOR THE EVENT WE WERE ATTENDING AND BREAKFAST WAS GOOD WITH A VARIETY OF OPTIONS. WOULD HIGHLY RECOMMEND ANOTHER HOTEL WHEN VISITING THIS CITY AS THE HOLIDAY INN EXPRESS HERE DOES NOT HOLD UP TO ITS USUAL STANDARDS.
June 23, 2014
Rated 1.0 out of 5.0 by Casey22 Poor Stay
Upon arrival at this hotel there were beer cans and beer bottles outside the front entrance. Lobby entrance was also not very clean. The other quest were very loud and partying until the early morning hours. Asked the front desk to address this so we could sleep however no one ever responded. Breakfast the next morning was not ready at 730 am. This hotel is not up to the standards and quality of the Holiday Inn Express brand.
June 5, 2014
Rated 5.0 out of 5.0 by Birt 09 Holiday Inn ~ Kilmarnock, VA - GREAT PROPERTY !!
Even though I am an IHG Group Member and Orange Lake owner, I have NEVER had an unwelcome "surprise" with Holiday Inns - GREAT VALUES and a real 'cut above" other competitors. I booked three rooms in Kilmarnock, VA for a Charter Fishing group. We were greeted professionally and very proficiently by Lauren. All reservation paperwork was in order and she acknowledged by IHG states as a member. It is premiere employees such as Lauren who sets and excels with high standards of true Customer Service.
A GREAT property, GREAT Staff and GREAT Senior Management.
June 1, 2014
Rated 5.0 out of 5.0 by Piper Dude Breakfast
selection poor, had to go across street for a full breakfast.
May 31, 2014
Rated 1.0 out of 5.0 by JJAAKK Noisy
The room next to mine partied all Friday night. The front desk was called and asked to deal with the noise; IT DID NOT!
May 21, 2014
Rated 4.0 out of 5.0 by MH72 all great BUT
I have stayed at this location numerous time and always pleasant check ins. Most o the staff know me by name or so I feel. I have one question if check out is by 11am why should I get a knock on the door at 9:55 to housekeeping? BTW the do not disturb sign was on the door. I understand that not everyone wants to work until 10pm but.......
May 19, 2014
Rated 5.0 out of 5.0 by Jo224 Great service and very friendly
We have stayed here several times and we always have a positive visit. It has gotten much quieter and the staff is always ready to accommodate. They even baked cookies special for us because they had run out and we were looking forward to them.
May 18, 2014
Rated 4.0 out of 5.0 by favp Quiet
Located within walking/driving distance to convenience stores,shopping and places to eat.
February 26, 2014
Rated 4.0 out of 5.0 by JMW81 Thanks! Great support and excellent facility!
Our family recently stayed at this HI Express for a family funeral in the Kilmarnock/Irvington area. The HIE Staff and Customer service was exceptional and we received a discounted room rate through the Currie Funeral Home and HI Express. Their understanding of our situation was well beyond all expectations. They allowed our family the use of the breakfast room for an informal family reception during the evening hours. We owe them a tremendous amount of gratitued and thanks! We have stayed there before and it was the same type service--excellent. We will stay there again!
February 13, 2014
Rated 3.0 out of 5.0 by Pn118 Noise issue in 118
Everything about our stay was fine, except for the noise level in room 118. Most of the night, I thought we had a neighbor with the TV too loud. When I finally got up to investigate at 2am, I discovered we were sharing a wall with the breakfast room and that a TV was hanging on the shared wall. The sound from that TV echoed into our room, keeping our family of four from sleeping.
The next night, there was a group of people "hanging out" in the breakfast room. We ended up having to ask them to be quiet so we could sleep. They did so, but by the early morning the TV was back on.
Moving the TV or installing speakers to divert the sound might help with this problem.
January 2, 2014
Rated 4.0 out of 5.0 by H124 H124
Very nice experience! Love the front desk staff, they were very pleasant and accommodating. Will stay here with my family again.
January 1, 2014
Rated 3.0 out of 5.0 by Murat Comfy but can be noisy
Rooms are great with comfortable beds, very nice bathroo, and great TV line up. However, the walls are too thin and you can hear your neighbor sometimes.
December 31, 2013
Rated 4.0 out of 5.0 by Patricia27 Still tired
This hotel continues to be VERY tired!!! The halls and rooms really need to be remodeled!!!!! However, the staff was super!!!!!! They are so nice, knowledgeable and accommodating!!!
December 11, 2013
Rated 5.0 out of 5.0 by Susie1954 Friendly Staff
I had requested adjoining rooms, and although this couldn't be guaranteed at the time of reservation, the front desk staff went out of their way to make sure our rooms adjoined upon arrival. They also made recommendations for where to eat dinner, and gave us a printed sheet with the restaurants open that evening and the addresses. Check-in and check-out was quick and painless. Good job! I do wish they had a gym, but I understand this is "Express", and a nearby gym is available for guests (but was not open the evening I was there).
November 22, 2013
Rated 3.0 out of 5.0 by Viki613 Noisy rooms & scratchy sheets
I am a very easily contented person; however, I feel that I would do an injustice in not letting people know that this hotel is not living up to the usual standards and quality expected from a Holiday Inn Express. The construction of the building appears to lack sound insulation. Noises from the adjacent rooms were very apparent. In addition, noises from upstairs were loud and rumbly.
The sheets were pitted and scratchy. They were in obvious need of replacement.
I was pleased with the landscaping, the decorations in the lobby and the friendliness of the staff. Also, the breakfast bar was plentiful, clean and spacious. There was a decent variety of breakfast items.
Check-in and check-out was performed quick and the staff was knowledgeable and courteous.
November 6, 2013
Rated 3.0 out of 5.0 by mitma Holiday Inn Express, Kilmarnock
I travel extensively due to work related activities and I stay at IHG hotels frequently, inclucing Holiday Inn Expresses... The one in Kilmarnock is "ok", but it is an older facility... it does lack some of the other positive amenities that more modern facilities seem to have... And, perhaps because it is located in a small town, sometimes the staff are a bit "backwards" compared to many others that I encounter in my travels... But, it is one of the few hotels located in the Kilmarnock area, so there you go!
October 30, 2013
Rated 2.0 out of 5.0 by wearytraveler42 Good staff, lousy room
First, the pros:
- The staff. Everyone I dealt with directly was courteous and helpful, and earned this hotel an extra star.
Now, the cons:
- The bottom of the rolling desk chair was absolutely CAKED with dust. When I attempted to sit on it, the back of the chair fell off.
- Something in the room (possibly the fridge) was making a constant, rapid ticking noise the entire time.
- The walls were paper thin- I was woken up multiple times by the alarm clock (and snooze...) of the people in the next room.
- Virtually none of the TV channels worked- the ones that did work seemed to change from hour to hour.
- The real kicker, though, was that our first-floor room had NO PRIVACY CURTAIN. We jerry-rigged one with a luggage strap and the decorative, but non-functional, curtains that framed the window.
The sad thing is, I will probably end up staying here again, as there aren't a ton of options, and the location is convenient. Maybe next time will be better.
October 24, 2013
Rated 2.0 out of 5.0 by HVACGUY Priced too high and front desk staff tended to disappear
Room rates higher than other comparable HIE locations (at least for the night that I stayed). No fitness room on site. They have access to the local YMCA but it's too far from the hotel. Several times I had people trying to call me in my room but couldn't get through because the front desk staff were not available to answer the phone.
October 19, 2013
Rated 4.0 out of 5.0 by Letters Good stay.
Hotel Holiday Inn Express, Kilmarnock, VA.
Clean Room, good breakfast, good room rate and good value. Excellent air conditioning in room. Need electrical outlets near bed for electronics (e.g., phone, laptops, I-pads, etc.) or at least on the desk. Room had two burned out light bulbs. I would stay there again.
October 18, 2013
Rated 3.0 out of 5.0 by Mike207 Good Breakfast and bad room
First room had wet carpet and damp floor. Drawer had clothes left in. We were given a second room. Second room had a musty smell and a dead bug in the middle of the bathroom floor. Breakfast was great both days. Service desk was very courteous.
October 17, 2013
Rated 5.0 out of 5.0 by TDK9 Great Service
Sarah and the staff were great to deal with and made our groups stay very comfortable and fun! Great restaurant suggestions and easy to work with!
October 11, 2013
Rated 3.0 out of 5.0 by NurseSusy 12 day business stay, not up to date for electronic device users
There is no accessible place to charge phones, tablets, cameras, or computers. The accessible outlets are used for lamps & fridge, or outlets inaccessible such as behind the furniture. Had to use the bathroom outlets & rotate charging of devices.
The list of TV channels has no instructions on how to change channels & confusing as to which column to use. The cable system channels are different from what one is used to. Had to call the front desk for instructions.
In the morning in the hallway, by the breakfast dining area, housekeeping would line up the 4 carts, using up half the the hallway space, the staff going back and forth between supply room and the carts, so one had to walk around them. Also the carts emitted a dusty vacuum cleaner bag smell. Housekeeping needs to clean the vacuums, stock the carts at the end of their shift, so in the morning they can grab their cart and go, instead of clogging up the hallway to access the dining room during breakfast time.
October 6, 2013
Rated 5.0 out of 5.0 by Sarahnh Wonderful staff
We were at this hotel last week with a wedding party and everything was fantastic. Our room was nice and very clean and the staff could not have been more helpful. They really went out of their way for us. I would never have guessed how nice it would be for the price and in such a small town!
September 26, 2013
Rated 5.0 out of 5.0 by FancyD 100 % satisfied customer
Great service, clean modern accommodations and delicious breakfast. :)
September 7, 2013
Rated 4.0 out of 5.0 by THWUGA Northern Neck getaway
If you are staying in Northern Neck, especially for just a night, this is a very good place to look at.
Very close to several different places to eat, sights to see.
While it doesn't have the quantness of some of the B&B, it also has the consistency of a HI Express. Good breakfast, included, that could have some more fruit/healthier choices added. However, there was plenty of food to chose from, and it was kept relatively stocked throughout breakfast.
Quick check-in, plesent staff, clean room, nice and quiet.
Will consider it again whenwe go back.
September 5, 2013
Rated 5.0 out of 5.0 by dvalone6 Clean, Great Staff
I wish I could bottle these people up and take them with me!! Hotel is in a great location for food and shopping and visiting our family. Breakfast was a bonus and the room was very clean.
September 3, 2013
Rated 1.0 out of 5.0 by VeryDissatisfied94 Terrible Refund Policy
I made reservations for many family members for the funeral on Tuesday. This was an extremely difficult time for everyone and 4 of the 8 families made reservations on their own at this same hotel so I canceled the reservations that I made for them in my name. The hotel still charged us for the rooms even though the hotel was not full. They did not lose any opportunity to rent the rooms because they had other rooms available therefore they should have refunded my money. Also, members of my family did stay here, they just didn’t use my reservation. Essentially the hotel doubled their profits at the expense of our grieving family.
September 2, 2013
Rated 3.0 out of 5.0 by gillian703 Experience
The people were very nice and helpful. We had to switch rooms because the air conditioner froze and stopped working. The pool hours were disappointing. The pool closed at 9 PM. If you are getting back from a day of touring vineyards, it might be nice to hop in the pool. I was getting ready to head to the pool at 8:59 when I checked the hours and it was closed.
Breakfast was good. I enjoyed the cinnamon rolls even though they came from a package. I noticed they were stored on a shelf in the back room, but maybe they had just been delivered that day. The pancake making machine is a great feature. It appears to be much faster than the waffle makers other chains use, but the guy in front of me had to have his 4 pancakes and I didn't have time to wait. My husband said they were good pancakes.
When you update, consider putting in a hot tub. You are the only chain hotel in the area, but that should not hold you back from making improvements.
August 28, 2013