Rated 3.8 out of 5 by 40
Rated 5.0 out of 5.0 by TDK9 Great Service
Sarah and the staff were great to deal with and made our groups stay very comfortable and fun! Great restaurant suggestions and easy to work with!
October 11, 2013
Rated 3.0 out of 5.0 by NurseSusy 12 day business stay, not up to date for electronic device users
There is no accessible place to charge phones, tablets, cameras, or computers. The accessible outlets are used for lamps & fridge, or outlets inaccessible such as behind the furniture. Had to use the bathroom outlets & rotate charging of devices.
The list of TV channels has no instructions on how to change channels & confusing as to which column to use. The cable system channels are different from what one is used to. Had to call the front desk for instructions.
In the morning in the hallway, by the breakfast dining area, housekeeping would line up the 4 carts, using up half the the hallway space, the staff going back and forth between supply room and the carts, so one had to walk around them. Also the carts emitted a dusty vacuum cleaner bag smell. Housekeeping needs to clean the vacuums, stock the carts at the end of their shift, so in the morning they can grab their cart and go, instead of clogging up the hallway to access the dining room during breakfast time.
October 6, 2013
Rated 5.0 out of 5.0 by Sarahnh Wonderful staff
We were at this hotel last week with a wedding party and everything was fantastic. Our room was nice and very clean and the staff could not have been more helpful. They really went out of their way for us. I would never have guessed how nice it would be for the price and in such a small town!
September 26, 2013
Rated 5.0 out of 5.0 by FancyD 100 % satisfied customer
Great service, clean modern accommodations and delicious breakfast. :)
September 7, 2013
Rated 4.0 out of 5.0 by THWUGA Northern Neck getaway
If you are staying in Northern Neck, especially for just a night, this is a very good place to look at.
Very close to several different places to eat, sights to see.
While it doesn't have the quantness of some of the B&B, it also has the consistency of a HI Express. Good breakfast, included, that could have some more fruit/healthier choices added. However, there was plenty of food to chose from, and it was kept relatively stocked throughout breakfast.
Quick check-in, plesent staff, clean room, nice and quiet.
Will consider it again whenwe go back.
September 5, 2013
Rated 5.0 out of 5.0 by dvalone6 Clean, Great Staff
I wish I could bottle these people up and take them with me!! Hotel is in a great location for food and shopping and visiting our family. Breakfast was a bonus and the room was very clean.
September 3, 2013
Rated 1.0 out of 5.0 by VeryDissatisfied94 Terrible Refund Policy
I made reservations for many family members for the funeral on Tuesday. This was an extremely difficult time for everyone and 4 of the 8 families made reservations on their own at this same hotel so I canceled the reservations that I made for them in my name. The hotel still charged us for the rooms even though the hotel was not full. They did not lose any opportunity to rent the rooms because they had other rooms available therefore they should have refunded my money. Also, members of my family did stay here, they just didn’t use my reservation. Essentially the hotel doubled their profits at the expense of our grieving family.
September 2, 2013
Rated 3.0 out of 5.0 by gillian703 Experience
The people were very nice and helpful. We had to switch rooms because the air conditioner froze and stopped working. The pool hours were disappointing. The pool closed at 9 PM. If you are getting back from a day of touring vineyards, it might be nice to hop in the pool. I was getting ready to head to the pool at 8:59 when I checked the hours and it was closed.
Breakfast was good. I enjoyed the cinnamon rolls even though they came from a package. I noticed they were stored on a shelf in the back room, but maybe they had just been delivered that day. The pancake making machine is a great feature. It appears to be much faster than the waffle makers other chains use, but the guy in front of me had to have his 4 pancakes and I didn't have time to wait. My husband said they were good pancakes.
When you update, consider putting in a hot tub. You are the only chain hotel in the area, but that should not hold you back from making improvements.
August 28, 2013
Rated 5.0 out of 5.0 by Frank70 Great staff, comfortable stay!
Staff very accommodating, breakfast better than expected, room clean and comfortable, will visit again!
August 27, 2013
Rated 3.0 out of 5.0 by NotAfan21 Okay overall, not much choice in the area
We had a burned out bulb and slow drain in the tub for two days before finally saying something to the staff. You would think they clean it every day and notice things like that. The day they snaked the tub they left all of the debris in the tub for my wife to clean and didn't service the room at all. The dining room had a leak and dripped water several nights in a row. The breakfast had very limited fresh fruit options and the bananas were old. The price of the room went up 30% for the weekend nights and the fruit got worse. As a priority member I was greeted with a small water bottle and choice of a candy bar from a basket, less than impressive. It wasn't all bad though, the staff was very friendly and even offered an additional candy bar when all of the fresh cookies were gone quick. Breakfast was good other than limited fruit with many options. The room was nice other than the bulb and slow drain. A free entrance to the YMCA was offered for the lack of an exercise room, but an exercise room would have been better.
August 22, 2013
Rated 4.0 out of 5.0 by Debs23 Nice for a short stay.
When I made my reservation online, I thought I was booking a smoking room, with 2 double beds. There was no mention this hotel was "non smoking". When I arrived, I was informed entire hotel was no smoking. Also the room I was given, had a king bed, and kitchenette. The room was nice, but don't expect to get what you book online. The smoking area was outside, in front of the hotel, and it hadn't been cleaned/picked up in a good while. Our bed was comfortable, and breakfast was pretty standard. Cinnamon rolls were good. Receptionist were polite and friendly.
August 20, 2013
Rated 2.0 out of 5.0 by Don6262 A very tired HIE.
The entire motel smells stale, our room smelled as though it was a smoking room recently converted to a nonsmoking room. The grout in the bathroom was dirty and the furniture worn. Several items were missing from the breakfast buffet 45 minutes before it closed. It is a nice basic structure in a quiet location but it sure needs to be updated.
August 20, 2013
Rated 2.0 out of 5.0 by BC243 Needs updating and cleaning
We were very disappointed with our two day stay. We were upgraded to a suite and found that the air conditioner did not work. Moved to another suite which had a hole in the wall behind the door. The pool was not maintained and dirty. The hotel is in desperate need of a good cleaning and updating. The staff were Polite and accomodating but the overall appearence of the hotel was below every other IHG hotel that we have stayed in.
August 18, 2013
Rated 5.0 out of 5.0 by Skylar81 Excellent place to stay
I had a great time here, looking forward to visiting again!
August 7, 2013
Rated 4.0 out of 5.0 by Bodean82 Great service
My family and I very much enjoyed our stay and especially appreciated the friendly staff, to include the fornt desk, breakfast bar, and maid service. Our only complaint was the "sagginess" of the roll away bed.
August 2, 2013
Rated 5.0 out of 5.0 by Leeanna Cleanliness and Friendliness Personified!
The Holiday Inn located in Kilmarnock, VA is squeaky clean! And also staffed by the friendliest staff anywhere. Staying there over the 4th of July weekend was a great pleasure.
July 18, 2013
Rated 4.0 out of 5.0 by Ricp Quiet and comfortable
A friendly and courteous staff and a pretty good breakfast. The room was clean and comfortable.
The only negative was that we had reserved and were charged for a king room. When we arrived, we were told the king room had not been cleaned. We offered to wait until it was cleaned, but that wasn't an option. Lots of apologies, but no change in the room charge.
July 4, 2013
Rated 2.0 out of 5.0 by newyorker2 leaking air conditioner and no maid service
My wife and I stayed at the Holiday Inn Express Saturday and Sunday of last week. While the room was clean and the bed comfortable, the air conditioner was leaking and making the carpet near it wet. We told the desk, but nothing was done.
We stayed two nights, but there was no maid service the second day. So the beds were not made, the coffee in the room not replaced.
The ice machine wasn't working on the Sunday.
June 29, 2013
Rated 5.0 out of 5.0 by Golf15 Really feeling Welcome!
We had the opportunity to stay at the Holiday Express in Kilmarnock. The staff was warm and inviting. The breakfast had a wonderful variety, was hot and nicely presented. Someone was always willing to help, with luggage, directions or more towels. We found the rooms to be a nice size. The beds were first rate and the selection of pillows very comforting. When you travel you need to come down and relax. This was the place to do it. Actually the whole town was lovely as well.
June 26, 2013
Rated 3.0 out of 5.0 by Roadwarior123 The only hotel in the area
The hotel needs a good vacuming and washing. Very stale smelling. they have to use scent sticks in the ac because of the smell. If you cant affort a B&B this is your only option. Dirty floors from the construction people who always stay there. Elevator is always filthy.
June 22, 2013
Rated 5.0 out of 5.0 by Commish22 Golf Trip
I had a group of twelve golfers from Pennsylvania spend 3 nights and 4 days at this facility. The staff was great and the rooms were excellent. Sarah set up the entire trip including T-times, directions and dining recomendations. The staff even allowed our group to take over the breakfast room Sunday afternoon to watch the Masters. We enjoyed all of the courses as well as the town. This was a new location for our annual trip and liked this layed back atmosphere.
April 23, 2013
Rated 1.0 out of 5.0 by Yachtsman Keep driving
The first room looked to me as it was not cleaned from whomever the prior guest(s) were. Requested a "clean" room, only to find another mess of leftovers and some old sock scattered around the room. I suggest to keep driving and roll the dice on some other dump.
April 18, 2013
Rated 4.0 out of 5.0 by Cin11 Customer service is outstanding
We were there for a memorial service - staff let us use the breakfast area for family to gather
April 13, 2013
Rated 3.0 out of 5.0 by Chowan66 Check in/check out
Check in was extremlely confusing by check in staff. Check out was just as bad. Reservations were 3 rooms and 1 suite. Confirmation e-mail did not allow customer to view details of reservation (# and type of rooms). It took several calls to this Holiday Inn after check out to resolve issues pertaining to correct billing.
March 29, 2013
Rated 5.0 out of 5.0 by caryart Great place to stay!!!
We have been staying here since its opening and have always thoroughly enjoyed our visit....Great service, great staff and always a friendly welcome back.
March 25, 2013
Rated 5.0 out of 5.0 by gerbear very helpful staff...comfortable bed
Enjoyed our stay at the hotel...considering our circumstances for the visit... The staff was very attentive to our needs & questions.
Especially front desk clerk... Yussra...She provided us with information & directions to restaurants..florists..etc. Any information related our stay.
Not knowing the area she made it a little easier to cope & reach our destinations.
The housekeeping staff provided for all our needs (linens,toiletries etc.)
Quiet and restful...
Will not hesitate to stay @ this Holiday Inn Express again
Thank you for our comfortable and pleasant stay..
March 6, 2013
Rated 3.0 out of 5.0 by BuckeyeJoe Worn Out Holiday Inn
The fire doors at the end of the halls SWING open and smash into the walls with the slightest push. Bathroom floor tiles are mismatched and out of alignment as though poor quality repairs were made. Peeling wallpaper is "repaired" with scotch tape.
I felt like I got less than I paid for at this Holiday Inn. For comparison I also stayed at the Hampton Inn in nearby Gloucester VA on the same trip. Better breakfast, cleaner EVERYTHING, nicer room, fresher building condition, one dollar less.
It's time to totally refresh the Kilmarnock Holiday Inn or sell it off to a downscale chain.
February 14, 2013
Rated 5.0 out of 5.0 by rector The
The room was well-prepared: very clean and comfortable. The hotel was creatively decorated for the season--fun and pleasant. The staff was gracious and helpful. A really good place to stay!!!!
January 6, 2013
Rated 5.0 out of 5.0 by SOBXJenn Great Experience at the Holiday Inn Express Kilmarnock!
Easy check-in - clean room - spacious with a great bathroom and awesome shower. Fridge, free WIFI - the hotel had everything I needed! Also LOVED the hot breakfast and the pancake machine! Awesome!
December 5, 2012
Rated 5.0 out of 5.0 by TravelingJim GREAT STAFF!
I've been a Priority Club member since the first week that the program began in 1983. In those 29 years, I can't say that I've enjoyed interacting with a staff more than I enjoyed the Kilmarnock staff. From the Front Desk (all 3 shifts) to Housekeeping to the Breakfast Room--everyone was friendly and helpful beyond expectations--positive attitudes, despite them all having to work during the Thanksgiving holidays. Incredible group of professional who represent Holiday Inn extremely well. I look forward to a return visit in the future.
November 27, 2012