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Rated 4.3 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Excellent Choice This Holiday Inn Express is in a very convenient location. We had recently used two other chain hotels which cannot begin to compare with the Holiday Inn. This location is top notch from the appearance and comfort of the hotel and its rooms, to the superior effort from the staff. I would stay at this location again if we were in the area. July 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and fast check-in The bed was comfortable, the hotel was quiet, and honestly this was probably one of the best showers I have had in a hotel in a long time. It was hot and the shower head was strong. The check-in was fast and painless and the staff were very friendly. The staff at breakfast went above and beyond to find me a tray for my breakfast and the breakfast was hot. I would recommend this to a friend or family and I would stay here again. July 13, 2014
Rated 5.0 out of 5.0 by Great Service. Jessica at the front desk is a gem. A great help when trying to switch into a more preferable room. July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff and great price The room was clean except for a bug in the bathroom July 10, 2014
Rated 5.0 out of 5.0 by How did I miss the HIE before? Stopped here on the way from Port St Lucie, FL to my destination city south of Chicago. Made the reservation on line and requested a first floor room to accommodate my handicapped senior co-traveler. Called ahead en route to double check on this and was assured of a first floor room. Sure enough, after a professional, prompt and courteous check in, found we were booked in a first floor room next to the lobby. This hotel's location is near gas stations, shopping and a variety of restaurants, It is near the expressway entrance and exit ramps, but you don't get the traffic noise. And you can see enough of the surrounding natural scenery from your room's window or elsewhere on the property to remind you you're in the beauty of the mountains of Tennessee. The room was clean-the only negative factor that might affect some travelers was the smell of the very recently replaced carpet, which I'm sure will dissipate with time. The beds and the pillows were wonderfully comfortable and helped me get a much needed refreshing and recharging night's sleep. I will try this hotel again at my earliest opportunity to see if I just got lucky or if this hotel consistently offers such a pleasant stay. July 6, 2014
Rated 5.0 out of 5.0 by Staff was awesome We stay at Holiday Inn Express most all the time and are Rewards Members. This Holiday Inn Express was the best one we have ever stayed at. The others could learn a good bit from the staff at this hotel. They are all similar in style, but the staff makes all the difference. The room was nice, the beds were comfortable (no hole to sleep in) and it was clean. This hotel offered the best price of any Holiday Inn Express we stayed at ever. The staff was exceptional from the moment we walked in. You could tell they were pleased to have us. You can't go wrong by staying at this Holiday Inn Express. We were going to stay the next night at an HIE just south of Atlanta (sorry I don't recall which one) but the price I was quoted was double the price given us at Kimball Tennessee, even with my military, AARP and AAA discounts. I may stop using HIE because of the vast difference in prices from one to the other. It's hard to rely on a chain when the prices per night vary by as much as $60.00 for the same room. Because of this we did not stay in Georgia and drove straight through to Florida. July 3, 2014
Rated 1.0 out of 5.0 by Disappointment The condition of the hotel was fine but our room was not. It had a wet feeling to it. The room smelled musty. The carpeting felt wet. The sheets felt wet. The bathroom was musty. Woke up to bugs in the bathroom. Overall, a disappointing experience at this HIE. The dining area was fine though and seemed clean. This hotel needs a lot more attention for the rate that we paid. It was sad. July 3, 2014
Rated 5.0 out of 5.0 Great people working at Kimball Holiday inn Renee at the front desk was exceptional. Also one of the cleaning ladies, tall, slender, woman with a million dollar attitude. I did not get her name. She was willing to help us unload the auto during arrival. Jessica should also be mentioned. Just a perfect person to work the front desk. And when you get to interface with Renee and Jessica during the same stay, it makes me want to always stay at HIE, especially when in Kimball. Thanks for having quality people available to the public. Jere July 2, 2014
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