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Rated 4.4 out of 5 by 93 reviewers.
Rated 5.0 out of 5.0 by Great stay From the time I walked in to leaving the next day this was a great stay. Thanks to all the staff. August 23, 2014
Rated 5.0 out of 5.0 by Great service - wonderful amenities I highly recommend this HIE if for no other reason than the friendly service by personnel who really seemed to care. The temperature control and internet access left something to be desired but when the intent is one good night's rest while traveling, they were minimal irritants. If I were staying longer, I would definitely bring them to the attention of the staff and I'm betting I would get good results. Standard fare for HIE breakfast but very good. . August 14, 2014
Rated 5.0 out of 5.0 by Best Express! Very comfortable QUEEN beds (yay, for finding a hotel with double Queens and not just Full), large bathroom with all the needed items. Very friendly staff at check in and the yummy chocolate chips cookies were a big bonus. A very impressive variety of breakfast items in the morning...just a very nice hotel and would absolutely stay here again! August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Breakfast attendant was excellent. Breakfast keep spotlessly clean and all food items, coffee, drinks were continuously replenished. August 7, 2014
Rated 5.0 out of 5.0 by End of a long drive After driving for 10 hours, we found good restaurants close by for dinner and breakfast the next morning was nice, the gluten free items were a shock and very appreciated. We all slept well and were ready to go the next day. August 5, 2014
Rated 5.0 out of 5.0 by Great Hotel Room was clean and comfortable. Staff was extremely friendly and helpful. Fresh baked cookies when we walked in were the icing on the cake!! The breakfast was great. Truly a great overnight stay! August 4, 2014
Rated 2.0 out of 5.0 by Room wasnt clean!!! Bedding looked clean but bed had a very bad smell..Nite stands had not even been wiped down.Something sticky on them..Would never stay at this hotel again...Real let down for Holiday inn. August 3, 2014
Rated 5.0 out of 5.0 by great service Our experience at Holiday Inn meet all our needs. We have stayed at several Holiday Inn. They are always clean. July 29, 2014
Rated 5.0 out of 5.0 by Staff We enjoyed staying but the staff was wonderful very friendly and made sure the stay was good for customers July 24, 2014
Rated 5.0 out of 5.0 by Customer Service was fantastic but AC unit cycled all night long The evening shift front desk clerk, Renee, was awesome and worked hard to get us in to one of the last rooms in an almost sold out hotel. Very much appreciated. AC unit in the room cycled on and off throughout the night which made sleeping a little difficult. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Choice This Holiday Inn Express is in a very convenient location. We had recently used two other chain hotels which cannot begin to compare with the Holiday Inn. This location is top notch from the appearance and comfort of the hotel and its rooms, to the superior effort from the staff. I would stay at this location again if we were in the area. July 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and fast check-in The bed was comfortable, the hotel was quiet, and honestly this was probably one of the best showers I have had in a hotel in a long time. It was hot and the shower head was strong. The check-in was fast and painless and the staff were very friendly. The staff at breakfast went above and beyond to find me a tray for my breakfast and the breakfast was hot. I would recommend this to a friend or family and I would stay here again. July 13, 2014
Rated 5.0 out of 5.0 by Great Service. Jessica at the front desk is a gem. A great help when trying to switch into a more preferable room. July 11, 2014
Rated 5.0 out of 5.0 by Friendly staff and great price The room was clean except for a bug in the bathroom July 10, 2014
Rated 5.0 out of 5.0 by How did I miss the HIE before? Stopped here on the way from Port St Lucie, FL to my destination city south of Chicago. Made the reservation on line and requested a first floor room to accommodate my handicapped senior co-traveler. Called ahead en route to double check on this and was assured of a first floor room. Sure enough, after a professional, prompt and courteous check in, found we were booked in a first floor room next to the lobby. This hotel's location is near gas stations, shopping and a variety of restaurants, It is near the expressway entrance and exit ramps, but you don't get the traffic noise. And you can see enough of the surrounding natural scenery from your room's window or elsewhere on the property to remind you you're in the beauty of the mountains of Tennessee. The room was clean-the only negative factor that might affect some travelers was the smell of the very recently replaced carpet, which I'm sure will dissipate with time. The beds and the pillows were wonderfully comfortable and helped me get a much needed refreshing and recharging night's sleep. I will try this hotel again at my earliest opportunity to see if I just got lucky or if this hotel consistently offers such a pleasant stay. July 6, 2014
Rated 5.0 out of 5.0 by Staff was awesome We stay at Holiday Inn Express most all the time and are Rewards Members. This Holiday Inn Express was the best one we have ever stayed at. The others could learn a good bit from the staff at this hotel. They are all similar in style, but the staff makes all the difference. The room was nice, the beds were comfortable (no hole to sleep in) and it was clean. This hotel offered the best price of any Holiday Inn Express we stayed at ever. The staff was exceptional from the moment we walked in. You could tell they were pleased to have us. You can't go wrong by staying at this Holiday Inn Express. We were going to stay the next night at an HIE just south of Atlanta (sorry I don't recall which one) but the price I was quoted was double the price given us at Kimball Tennessee, even with my military, AARP and AAA discounts. I may stop using HIE because of the vast difference in prices from one to the other. It's hard to rely on a chain when the prices per night vary by as much as $60.00 for the same room. Because of this we did not stay in Georgia and drove straight through to Florida. July 3, 2014
Rated 1.0 out of 5.0 by Disappointment The condition of the hotel was fine but our room was not. It had a wet feeling to it. The room smelled musty. The carpeting felt wet. The sheets felt wet. The bathroom was musty. Woke up to bugs in the bathroom. Overall, a disappointing experience at this HIE. The dining area was fine though and seemed clean. This hotel needs a lot more attention for the rate that we paid. It was sad. July 3, 2014
Rated 5.0 out of 5.0 Great people working at Kimball Holiday inn Renee at the front desk was exceptional. Also one of the cleaning ladies, tall, slender, woman with a million dollar attitude. I did not get her name. She was willing to help us unload the auto during arrival. Jessica should also be mentioned. Just a perfect person to work the front desk. And when you get to interface with Renee and Jessica during the same stay, it makes me want to always stay at HIE, especially when in Kimball. Thanks for having quality people available to the public. Jere July 2, 2014
Rated 5.0 out of 5.0 by nice place to stay Good service there and friendly. Clean and would stay again. Average in value and is not really cheap to stay. Many restaurants and stores (fireworks). July 2, 2014
Rated 3.0 out of 5.0 by Bugs The hotel has bugs but can't get rid of them (centipedes and spiders) The widow in my room was broken and I didn't notice until leaving. But the staff was nice and the breakfast was great! June 29, 2014
Rated 4.0 out of 5.0 by Holiday Inn Express - Kimball, TN Nice clean hotel with a friendly staff . Had to change our first room because the door wouldn't stay closed unless the dead bolt was used. They easily changed us to another room. Overall good stay. June 26, 2014
Rated 5.0 out of 5.0 by Clean and Friendly This place was a great hotel to relax and sleep on our travels from MN to FL. Will definitely remember this for future travels. June 22, 2014
Rated 5.0 out of 5.0 by Well maintained and friendly staff This hotel delivers everything you expect from a hotel. Clean and well appointed rooms common areas. Friendly staff including the cleaning staff who are as friendly and engaging as the front desk staff, loved it. June 19, 2014
Rated 5.0 out of 5.0 by Great night rest We can always count on Holiday Inn Express for a comfortable bed, clean room, and great breakfast. Ladies at front desk very professional and helpful on where to eat dinner that night. Thank you June 18, 2014
Rated 5.0 out of 5.0 by Clean Clean Clean I really appreciate the clean room. It has been several years since I stayed there and it is greatly improved June 14, 2014
Rated 5.0 out of 5.0 by Great Motel Just a one night stay but was very comnfortable. Excellent staff. Would recommend to anyone in the area. The breakfast was better than most. Lots of eateries near by. Not right on the interstate so it was quiet. Air worked well and had a restful night. June 13, 2014
Rated 4.0 out of 5.0 by Very nice place to stay We were there visiting my sister and brother in law for a couple of day s and loved our stay at Holiday Inn ... June 8, 2014
Rated 5.0 out of 5.0 by Late night check in ! I'm sorry I don't remember her name but the mgr on duty when I checked in at midnight was extremely nice. I was tired and wet from my motorcycle journey. She got me in my room fast and easy. Highly recommend this hotel. June 2, 2014
Rated 3.0 out of 5.0 by Don't get there late Insufficient parking, big trucks and toy haulers taking up 3-4 spaces apparently with staff consent meant a long lonely walk from a sketchy adjacent property for my midnight check in. Room was as expected consistent with HIE standards. No recognition of platinum status other than mentioning 3 times that my room was "free"-- points are not free. May 31, 2014
Rated 5.0 out of 5.0 front desk deserves perks The young man that checked us in is your company's best asset. I can clearly see he is a future franchise owner. He had a fantastic sense of humor, and knows how to make the client feel at ease. I hope he furthers his education via business degree. We wish him well, and God's blessing. May 6, 2014
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