Rated 3.7 out of 5 by 15
Rated 2.0 out of 5.0 by EnviroBK Not quite up to par with other HI Express properties
Staff were very friendly. Check-in was quick. Location is very easy to find.
This was my second time at this property, this time I stayed 4 nights. Normally, I love HI Express, but this location was a disappointment.
Each night, there was excessive noise, either from the front desk area, people chatting loudly in the halls, or neighboring rooms. Walls and doors are not sound-proof. I killed a wasp the first day, and housekeeping never removed it. It sat on the air conditioner throughout my stay. Bed was way too soft. Felt like it was 10+ years old.
Although I'm HI Platinum, this site didn't offer me anything (nor did I ask), but other properties typically offer a snack and a bottle of water.
March 21, 2013
Rated 5.0 out of 5.0 by Regular99 Comfortable Room and Top Notch Staff
I have often stayed at this hotel since 2000 and keep coming back for several reasons. First, it is very close to the Dahlgren naval base, Potomac River, and Dahlgren area. It is right off the highway. Second, the staff is personable, caring, friendly, and top notch. They have gone above and beyond in many cases, such as friendly conversation, telling me of upcoming events such as policy changes or hotel improvements, reminding me of future reservations, double-checking to make sure my reservations are correct, often asking if they can help with anything, and fixing anything that is (rarely) wrong, such as a TV remote not working. Third, the rooms are clean and comfortable. I have noticed many improvements in the past 13 years, which is a good sign of an owner that cares. Improvements that I have noticed include upgrades to the televisions, furniture, wall paper, carpet, shower heads, internet, pillows, and buffet station to name a few. Free wireless internet and breakfast station make it a good value, and there is plenty of parking.
January 28, 2013
Rated 5.0 out of 5.0 by VirginiaLilly Great Customer Service
I stay at this Express time to time when I come to Dahlgren. All the staff goes above and beyond to make your stay comfortable. I love their suites with living area and second flat screen tv. Internet is much better than before. Conveniently located to where I go for work. I would definitely recommend this Express to everyone who comes to Dahlgren.
January 27, 2013
Rated 4.0 out of 5.0 by G111 Thin walls...Get rooms without neighbors
This is a very nice property, convenient to the work I do at the Dahlgren Naval facility.
The walls between rooms are very thin and noise gets through, so when you go here, try to arrange for a room that has no neighbors, and you'll be fine.
January 23, 2013
Rated 2.0 out of 5.0 by Ralphee3 Whatamess
No lounge, no restraurant, no ambiance. BORING stay
January 15, 2013
Rated 4.0 out of 5.0 by Mike1463 Virginia Rest Stop
A clean comfortable room in a nice location with a friendly, efficient staff.
December 2, 2012
Rated 1.0 out of 5.0 by g8rlong Points Problem
This Hotel never applys my points. I always have to submit missing points.
November 13, 2012