Rated 4.0 out of 5 by 144
Rated 5.0 out of 5.0 by detroitlions81 Great hotel for KOP area
The room was clean and comfortable. The internet wasn't very fast but it did work. You could tell it got bogged down at specific hours in the afternoon and night. The staff was awesome and friendly. Overall it was one of the better hotel experiences I've had. The hotel is close to many restaurants and the King of Prussia Mall.
August 7, 2014
Rated 5.0 out of 5.0 by TirelessTraveler Room to Unwind
Arrived late in the evening to check-in. Front desk process was simple
August 7, 2014
Rated 5.0 out of 5.0 by tiarocks Holiday Inn Express and Suites King of Prussia
We recently stayed in one of the suites at the hotel. We were very happy with the ease of the check-in and the helpfulness of the front staff. Our room was at the end of the hall and we did not hear a peep out of any of the rooms around us. The hallway temperature was a little warm but we adjusted the air in our room to make ourselves comfortable. We stayed two nights and did not have a problem either night. Breakfast had a good selection- I personally do not eat meat or eggs but was able to have toast, fruit and oatmeal. The pancake maker was not working properly but staff were very attentive in getting running again. The internet was a little slow in our room but on the main level it worked fine. Overall for the price of the room and the convenience of the location we were very happy with our stay.
August 7, 2014
Rated 4.0 out of 5.0 by clay73 Points and breakfast
I don't like the way they fluxuate the room rates to keep from paying you points on their card.
The breakfast is not the best service staff is rude , pancake machine never works, egg omelets are usually cold when brought out . Fruits are usually lacking in either none at all or the bananas look like been around for awhile.
August 4, 2014
Rated 5.0 out of 5.0 by GPACR Great experience
The hotel was clean and the rooms were spacious, thanks to Nelson who was of great help !!
August 4, 2014
Rated 2.0 out of 5.0 by biggrayhorse Unauthorized Phantom Charges on Credit Card Bill
This is the second stay within three weeks.
Room was noisier from being on side next to Schuylkill Expressway.
Once again, when I checked out the lady at the desk seemed distracted by some piece of paper she was working with. Seemed annoyed that I was interrupting her. Didn't bother to ask how stay was or even say thanks. Staff is very rude overall.
Today (07/31/2014) I am reconciling my credit card bill. There is a charge for $10.80 that I had no clue what it was for. I realize it's only $10.80, but I don't like having a charge - for ANY amount - that I didn't authorize on my credit card. Called the property to discuss. Was told by person who answered the phone, after being on hold several minutes, that it was for a "rate adjustment." A WHAT??? She transferred me to the manager #won't include name#, who said that she had contacted the reservation company and they were supposed to contact me. Never happened!! Also, I explained that I distinctly remember being present a piece of paper to sign when I checked in, with a stated room charge that I initialed. She apologized all over the place, but declined to credit me back.
I am appalled.
On another note, I did receive a follow-up message on my previous stay's comments.
July 31, 2014
Rated 4.0 out of 5.0 by Jim 6000 Good hotel
Staff is friendly. However, as a Technical Trainer who starts early I would have liked Breakfast to start at 6 am. I was able to have coffee and a muffin before i left for work.
July 29, 2014
Rated 3.0 out of 5.0 by asldfjlwejf Not What I Expected
While the hotel is adequate, it is a couple of years past due renovation.
This is the first hotel where I was unable to obtain a king size bed. My wife and I had to settle for two double beds.
We held out hope that the air conditioner would keep going until we checked out.
July 29, 2014
Rated 5.0 out of 5.0 by Tucket Staff are exceptional
Nice property - good location - excellecnt staff
in particular Front Desk Marcia and breakfast room server were terrific
July 23, 2014
Rated 3.0 out of 5.0 by Robbie3times Great value
We found the quarters to be in an Immaculate condition. A friendly, caring staff we happily encountered during our stay.
July 22, 2014
Rated 5.0 out of 5.0 by Nelles A Great Stay
Overall the hotel is a great place to stay. It's just across the street from the King of Prussia Mall, within walking distance. I stayed in a suite which was very clean, I felt like I had a studio apartment.
The staff were very friendley, the bed was very comfortable and the pillows soft.
July 22, 2014
Rated 5.0 out of 5.0 by ara70 Comfortable stay with great service
It was a comfortable stay in a great location. Dawn, who put out the breakfast every morning was fabulous. Everything was fresh and delicious. Thanks for the great hospitality.
July 21, 2014
Rated 5.0 out of 5.0 by Wineaux Comfortable bed and great location
HIE King of Prussia is well located near major highways and adjacent to the King of Prussia Mall.
Myriad of dining / entertainment options available in close proximity to the hotel.
July 19, 2014
Rated 4.0 out of 5.0 by milo1969 Rewards Points
In the past I received points per night, but was told this time it was per reservation?
July 19, 2014
Rated 1.0 out of 5.0 by WNEWFM Dump
I recently stayed at a Holiday Inn Express in Winchester, VA for five nights, then at this (King of Prussia, PA) location immediately thereafter. The difference was night and day. This property (K of P) was not worthy of the chain; dirty elevators leading to dirty hallways, dirty room, dirty bathroom, right down to dirty dishes in the cupboard. No pens, no garbage can liners, no dry c;leaning bag, etc. Entire facility is dated, worn and tired (carpet, paint, bathroom fixtures, creaky elevators, unfinished staircases, etc). Franchise should be revoked.
July 16, 2014
Rated 2.0 out of 5.0 by maxshilo Bathroom
Handicap suite was just wide enough for the wheelchair to fit, but no one could get around if the wheelchair was in the way unless you climb over the beds. No where to store suit cases for multiple guests in a two double bed suite. The shower is a roll in shower with no downward slope of drain, nor a lip to catch the water from flooding the entire bathroom. One small single mirror located only in the bathroom, no vanity or counter space, just a sink. No extra mirror in the room, so if the bathroom was being occupied no one could do anything else that would require a mirror. Hand held shower head was located to high for someone in a wheelchair to reach. Staff was accommodating, but the bathroom was a mess to use they needed to have a squeegee available or something to keep the entire floor from flooding.
July 10, 2014
Rated 5.0 out of 5.0 by Rickster007 KOP Holiday Inn is the best!
Best value in KOP. Was staying at the Marriott properties for years but now stay here. The cost difference is huge and the value is right up there with Courtyard and Fairfield. Go HIExpress!
July 7, 2014
Rated 3.0 out of 5.0 by biggrayhorse Hotel a bit tired
Stayed on side away from highway. Was quiet and comfortable.
Had to set air conditioner at lowest setting to have room cool.
Elevators rumble and creak - not too reassuring.
When I checked out, the clerk was counting out the cash register. Barely even looked up (as a matter of fact, he took a handful of pennies to printer to get receipt). I thanked HIM and he said I was welcome. Not nice or cordial at all.
Housekeeping overlooked leaving coffee packets one day. That evening I went to front desk and asked for some - the clerk (different one) looked like she suspected I was lying.
Microwave and fridge nice to have.
July 4, 2014
Rated 3.0 out of 5.0 by RobertGN OK , but not great
Hotel lobby feels a bit cramped, especially if crowded with a lot of guests. The elevators are small and very slow. The front desk staff, although not rude, was not overly welcoming either. Had problems with WiFi, however, quick response and fix by hotel. The breakfast was standard, pre-processed heat and serve variety, and just so-so. Overall, if you want an average experience, this is OK, but I feel there are probably better options in this price range.
July 3, 2014
Rated 4.0 out of 5.0 by eleg Comfortable bed and good breakfast
The breakfast was very good and the breakfast staff was very friendly and competent. The bed was comfortable with very nice pillows.
July 2, 2014
Rated 3.0 out of 5.0 by bjones77 National Sales Manager
I stay in a lot of Holiday Inn Expess hotels and I found my stay at this one less than satisfactory. The hotel itself is nice but the employee's need a little work!
July 1, 2014
Rated 5.0 out of 5.0 by RefrigeratorDave Great Area
Nice, Clean area. Close to Philadelphia, the staff was responsive and very helpful when needed. I would stay here again.
June 28, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 ROADWARRIOR1953
I have to rate this property as a PERFECT 10, I was upgraded to an executive suite, I believe the room number was 503, the room smelled good upon entering it, impressive large rooms, two AC,s, a kitchen. The only fault was that the TV in the bedroom sets low, and cannot see the whole picture in the prone condition. A huge selection of food for breakfast, and a continuous flow of complimentary coffee. Thank you for a Perfect Stay.
June 28, 2014
Rated 4.0 out of 5.0 by cadetmom pleasant stay
Excellent service, pleasant surroundings, a bit challenging to find the hotel, easy access to large grocery store
June 26, 2014
Rated 3.0 out of 5.0 by Guesst from Durham Great location, but a few problems
Great Customer service, friendly staff, but need guest room attention to drainage system, ac unit throughout hotel, and vegetarian options for breakfast.
June 26, 2014
Rated 5.0 out of 5.0 by J1964 Great Location
Great Location. Several good places to eat within walking distance.
June 24, 2014
Rated 5.0 out of 5.0 by norman47 microwave
The guest room did not have a microwave. I have stayed at comparable hotels and ALL of them had a microwave. I was needing to leave early and wanted to heat something up for breakfast.
June 22, 2014
Rated 4.0 out of 5.0 by janab valley forge and mall location
The hall and some common areas were a little worn. The room was adequate. Front desk and breakfast were very nice. No problems during our stay. Location could not have been better.
June 18, 2014
Rated 5.0 out of 5.0 by Neil1227 Very comforatable
This hotel was the best facility for the vallue in the area.
I enjoyed my stay very much.
June 16, 2014
Rated 3.0 out of 5.0 by Karen C bathrooms and breakfast need improvement
We have stayed here many times. The location is great, however, depending on room choice it can be noisy due to highway traffic. During this stay the bathroom tub was stained and plumbing was corroded. Also the breakfast was not as good as in the past. Disappointing!
June 14, 2014