Rated 4.2 out of 5 by 81
Rated 4.0 out of 5.0 by KRS51 Good size suite and friendly staff
We were a group of three adults and a baby staying for six nights in a suite. The room was large enough for all of us and well laid out. The baby needed to nap from 1-3 each afternoon and we had to ask the staff to make sure the room was cleaned before 1 pm as we missed the cleaning on the first day as they finish at 3 pm. We also had to keep asking for more towels and wash cloths as they did not seem to get that there were four of us in the room. All minor issues which were handled quickly by the very friendly front desk staff.
November 7, 2013
Rated 3.0 out of 5.0 by GD1663 Nice property
Nice hotel, beautiful room, loved the balcony, recognized as priority club member, received newspaper, front desk understaffed at check in long wait, later staff left me standing at the desk until I left. No cream or equal for coffee in the breakfast area, eggs we too dried out to eat and looked unappetizing, I was surprised by the lack of food not even cinnamon buns that are a signature item at Holiday Inn Express. I will stay at this hotel again if I am in the area but I will have to find somewhere to get coffee and breakfast in the area.
October 23, 2013
Rated 5.0 out of 5.0 by VOTES Very clean. Bed was very comfortable.
I really enjoyed my stay. I will be returning soon. I thank you for your staff. Everyone was very nice and kind. Job well done. Breakfast was very good............See you soon, Thank you
October 16, 2013
Rated 4.0 out of 5.0 by John1900 Very nice hotel
Very clean and quiet.
Could have used a microwave in my room, but was there for only one night and they are within walking distance to several restaurants.
October 6, 2013
Rated 5.0 out of 5.0 by John1900 Nice Room
Could have used a microwave but very comfortable.
September 30, 2013
Rated 5.0 out of 5.0 by fly32002 Comfortable, quiet and clean with excellent service.
I stay at many hotels through the year on business and this hotel is one I always hope to return to, It has a very friendly staff, clean rooms and easy to find from the major highways. There are many shops and restaurants in the area that I can walk to. I really feel good staying here.
September 30, 2013
Rated 5.0 out of 5.0 by smallmouth fabulous
they recognized as a platinum member and up graded us to a suite
September 30, 2013
Rated 5.0 out of 5.0 by 26Traveler Roomy, comfortable and very affordable
We stayed in a 1 bedroom suite. The kitchen was handy, bed was comfy. Pullout was nice and we had plenty of blankets. The front desk gave us a great rate, given that we were close to Phily. It was a bit of a hike to the wedding venue, but other guests paid much more at a different hotel and did not get breakfast with their room. Speaking of breakfast, it was very good. There was a nice variety and plenty of tables. Coffee and tea around available round the clock. My son and I sat in the lounge area with tea till 2 AM, visiting quietly. Friendly staff - we were very happy we selected this Holiday Inn Express.
September 19, 2013
Rated 3.0 out of 5.0 by Benja Decent
Staff is great. The hotel was undergoing some renovations on some floors when I last visited hence the lift had some building material litter in them. The location was great as it was close to my office and close to restaurants and Wegmans. the breakfast was pretty decent. However the hotel is very close to the highway so was woken up numerous times at night when trucks were thundering past. The air conditioning is also very loud on both occassions I stayed there. Cannot continue staying here due to disturbed sleep so staying at a hotel further away from the highway. I understand that this is not something the staff can do anything about but is the reason for my average rating.
September 18, 2013
Rated 5.0 out of 5.0 by Rick340 Staff
Friendly staff in a well maintained property. Room was clean and all furniture in good shape.
September 6, 2013
Rated 2.0 out of 5.0 by DawnE71 Nice front desk; however room by ice machine
Room was clean, bed comfortable and breakfast very good. Check in staff was great and glad to have a room...however I was located at the end of the hall by the ice machine, pool area and a crying baby. Baby cried for almost an hour after 930pm, with teenagers talking in the hall on way back from pool and the ice machine usage started at 0542. They were definitely filling an ice cooler.
I had to get on the road in the am, so did not say anything to staff...however recommend future guests are told their room is by the ice machine - or offer a discount for these rooms. Also recommend in the next renovation to add a partition/wall to block some of the noise to the ice machine.
September 4, 2013
Rated 2.0 out of 5.0 by KISHOR NOT SO THRILLED OF MY STAY
IN LAST MONTH , I STAYED 9 NIGHTS AT THIS PROPERTY. THE CHOICE OF BREAKFAST IS VERY LIMITED AND LOT OF IT IS PRE-COOKED.
I FOUND THAT THE WAFFLE MAKER WAS OUT OF SERVICE FOR A FEW DAYS.
ON ONE MORNING THERE WAS NO COFFEE TILL 7;00AM AND WHEN I ASKED I WAS TOLD THAT THERE WAS NO DELIVERY.
ONE MY LAST DAY, THERE WERE NO BANANAS AND WHEN I ASKED I WAS TOLD THAT THEY DO NOT HAVE DELIVERY THAT DAY.
I WILL NOT STAY AT THIS HOTEL AGAIN.
September 2, 2013
Rated 5.0 out of 5.0 by vivi06 Comfortable, good location for shopping in KOP
The room was comfortable, as usually in an holiday inn. Breakfast was good and we love the pancake machine !
Staff was kind.
There are a lot of place to eat around the hotel.
I recommand this place to spend an amazing day (or more) of shopping in KOP !
August 27, 2013
Rated 5.0 out of 5.0 by Bogiex ONLY GOOD THINGS TO SAY
Very pleased with all aspects of hotel, from front desk to cleanliness of rooms, halls, upgrade to a 2 room suite. Will definitely stay again, and recommend to my friends.
(Did not have breakfast)
August 23, 2013
Rated 5.0 out of 5.0 by drocs One of the Best for the Price!!
The first thing I can say about this location is how kind and accommodating the staff is! I was greeted like a family member by every staff member I encountered. \
The price is economical, the location is phenomenal (2nd largest mall in the nation is across the street and easy access to the Interstate for departure).
The hot complimentary breakfast cannot be beat...there were many options to choose from for even the pickiest eaters.
August 21, 2013
Rated 4.0 out of 5.0 by drw18 Great Location and Great Front Desk
I recently stayed at this property while in town for a business trip. The front desk was very welcoming when I arrived at the hotel and my room was very large. I only stayed one night but I found the hotel to be just what I needed for an overnight stay. The front desk was also helpful when I checked out and it was so nice to be greeted by a warm smile in the morning while I was hustling to get my bags back into the car and on my way to my meetings. Overall, this was a great hotel! I would stay here again without any hesitation.
August 20, 2013
Rated 4.0 out of 5.0 by karmacorn Overall, not a bad hotel
Room was spacious and clean, breakfast was good (and free!). My only complaints are that the pull-out bed had no bedding (and there was none for it in the room anywhere - we had to send down to the front desk to get it) and I had to call the front desk twice and one time it rang without being answered (20+ rings). When I called back again a few hours later for something else, it was over a dozen rings before anyone picked up. It's easy enough to say "Hi, can you hold please?" If you're busy. Simple customer service, and I guess their front desk staff isn't trained that well.
August 18, 2013
Rated 5.0 out of 5.0 by paul12345 Nice Hotel
Had a great stay, Room was clean and had a good breakfast.
August 16, 2013
Rated 5.0 out of 5.0 by Gogetter great service
This review is s result of being asked to fill out a survey of my stay st the Holiday Inn in King of Prussia, PA.
August 14, 2013
Rated 3.0 out of 5.0 by MHP57 Great rooms top notch staff but terrible breakfast
Room was really nice and staff was really helpful sending off my business faxes. The breakfast was awful: luke warm cheese filled "omelets" instead of eggs, no fruit, coffee weak. It was like they bought the cheapest they could get from Gordon Foods. I'll stay here again because of its closeness to my project but that is the only reason.
August 4, 2013
Rated 5.0 out of 5.0 by James07222013 Comfortable, quiet room with good view
For the price and location, this was a great hotel. The staff were helpful and fulfilled my requests and beyond, giving me a top floor room that was very quiet, and a great view of the area. The room was clean and appropriately furnished. The food was warm and good. Overall, I recommend staying here if you are visiting the Philadelphia region.
July 28, 2013
Rated 5.0 out of 5.0 by Kenk57 Comfortable setting and great service
Really enjoyed staying at this Express. Staff was great. Stayed in one of suites which was nicely furnished. Breakfast had good selection and had Manager's Hospitality Night one evening.
July 24, 2013
Rated 5.0 out of 5.0 by J2D2 Clean, comfortable and friendly
Many options in the area to stay, but this property had a suite option, which is great when traveling with our children. I also booked a separate standard room for my father that was upgraded to a suite in recognition of our Reward Club Member status. Rooms were among the cleanest we have seen in a Holiday Inn Express, even the typically overlooked details. Staff very willing to help with taking care of our needs when assistance was requested.
July 11, 2013
Rated 5.0 out of 5.0 by roadtrippertn Great place to stay, close to everything.
This hotel was centrally located to Valley Forge, Philadelphia, and shopping. We were even close enough to go to the beach one afternoon. Great value and would stay here again.
July 4, 2013
Rated 3.0 out of 5.0 by T3Pooh Customer Service
When arrived, there was 1 person working the front desk and there was a golf tournament in town. The wait time for check in was too long, after about 20 minutes another staff person showed up and service was a little faster.
Room was located by the exit stairwell and I heard the door opening/closing throughout the day/night.
Overall experience/stay was fair!
June 26, 2013
Rated 5.0 out of 5.0 by Whirlwindmccoy Awesome as Always
I stay here frequently for business travels. Everyone at front desk always pleasant. Rooms always been clean and comfortable. This is a great location for shopping as well at King of Prussia Mall. This last business trip I took advantage of stopping also at the Valley Forge National Park area-nice and great history. The breakfast of a morning has never been disappointing-especially cinnamon rolls!
June 25, 2013
Rated 3.0 out of 5.0 by Virginia1 hotel is average
If you are looking for a budget hotel next to the King of Prussia mall and aren't concerned with amenities, this hotel will be fine. Lobby was not air conditioned and the front desk staff were polite but not friendly. The women helping with breakfast were great however, very nice and talkative. Breakfast has coffee and the basics.
June 21, 2013
Rated 5.0 out of 5.0 by Jams Again
Excellent stay. Great front desk. Tuesday get together fun.
June 21, 2013
Rated 5.0 out of 5.0 by Jams Excellent
Staff members were fantastic to work with. Leaky faucet fixed, maid staff somewhat weak. However, we enjoyed our week of the Open with you. Room comfortable, good lighting, quiet. Enjoyed having the balcony. Both TVs should be coordinated.
The Tuesday night gathering to meet staff and guests was great. You are the only HIE we have stayed in who put the party together and we have stayed in many HIE hotels.
June 17, 2013
Rated 5.0 out of 5.0 by Jams Wonderful hotel
From check in with Kara, to talking with Marcia and Bruce daily at the front desk, this has been a great stay. Lovely room, excellent breakfast, enough parking, it was the perfect answer to beginning our day that included the Open.
Thank you very much for excellent service.
June 15, 2013