Rated 4.2 out of 5 by 81
Rated 3.0 out of 5.0 by Tony6109 Bed Too Firm
I have stayed at this property twice and I don't think I will be staying a third time. The staff was excellent and the rooms were nice but the beds were too firm. My first visit I had to stick the bed out because I didn't have a couch in the room, but the second stay I actually got out of the bed and slept on the couch. Due to being so uncomfortable during both stays I left the property early although I really needed the sleep. Please know this was a first and second poor experience amongst numerous excellent stays with Holiday Inn across the country. Funny because I did not receive any incentives for the short uncomfortable stays.
June 8, 2013
Rated 5.0 out of 5.0 by Marty40 Beautiful room!
We loved the suite we were put in. I really loved the lighting in the bath room and the mirrors.
May 31, 2013
Rated 5.0 out of 5.0 by NRichardson85 Pleasant Surprise
Stayed for a business trip and was amazed how close the hotel was from the mall. The staff did all they could to upgrade my room, and although the pool and gym where a bit lacking, I wasn't expecting something grand from an Express style hotel.
I love every Thursdays they have a little get together for guest to meet the managers. Really personal and I felt right at home.
Great Value over all!
May 29, 2013
Rated 5.0 out of 5.0 by Jeff85 Best Holiday Inn Express EVER!
Everything about this HIE exceeded my expectations, from the friendly desk staff to the great breakfast selection the next morning. The room was very well appointed with quality and attention-to-detail everywhere.
Thanks for the clean, comfortable, and courteous stay. I couldn't have asked for better!
May 28, 2013
Rated 3.0 out of 5.0 by TelegramTom12 not as good as 2010
Very pedestrian HIE. Nothing outstanding. The air conditioning was non existent, sweated the whole night [May 16 2013]. Room was stuffy. Staff were fine. Everything else worked but it was just a "blah" room. PS this review site is not too user-friendly, eh?
May 28, 2013
Rated 4.0 out of 5.0 by juanita28 recommend this motel
Our grandchildren are students at Villanova College, so we have stayed here often. We were there for the graduation weekend and it was sold out. Our complaint was that the breakfast room had only one lady there to help and only one side of the buffet was open. We were there for 3 nights. For these sold out weekends, I would recommend having additional help in the motel. The staff was trying, but just too much work for them to handle. Otherwise, we enjoy this motel and great location.
May 27, 2013
Rated 5.0 out of 5.0 by themaid Great service
The room was very spacious. I loved that there was a balcony.
May 24, 2013
Rated 2.0 out of 5.0 by PACKY FRUSTRATING
ROOMS NOT FULLY SERVICED, MISSING SHAMPOO
SOAP ETC. TELEVISION DIDN'T WORK AFTER COMING
BACK FROM WORK 11.30 AT NIGHT, TO TIRED TO COMPLAIN TO FRONT DESK AT THAT HOUR. ELEVATOR NEEDS MAINTENANCE, MUST BE SLOWEST I'VE BEEN ON.
BEST PART OF STAY WAS TUESDAY AT 5.00 HAPPY HOUR
STAFF WAS VERY PLEASANT AND FRIENDLY.
May 22, 2013
Rated 5.0 out of 5.0 by CocoFamilyFirst “EXCELLENT Service, affordable, Nice breakfast selection and more...”
I recently stayed in this location for business. Upon check in there was a small issue/confusion with my reservation. Emma, the GM, took care of the issue and even followed up with me the next day as to how my stay was going. LOVE follow ups and the excellent customer service!!!
Marcia at the front desk is great and very helpful and friendly. The breakfast selection is very nice and hot....not just they typical cold continental. The eating area is large and very clean.
This hotel has been recently remodeled and is much nicer that what you would expect from a holiday inn. I was impressed by the size of the rooms as well as the ammenities: fridge, microwave and coffee maker in each room.
The hotel is approx. 4 blocks from a very large mall--King of Prussia-- and across the street from a Walmart and 1 block from a Wegmans grocery store.
I was very happy and impressed with this hotel.
May 18, 2013
Rated 3.0 out of 5.0 by Marilla Great pillows and handy location
The front desk day staff were absolutely outstanding in their friendliness and helpfulness.
The room had one big disappointment -- linens weren't there to make up the hide-a-bed. When we called the front desk to ask for linens, the staff was too busy to deliver them. Not having enough coffee pkgs nor shampoo was also disappointing.
The breakfast was absolutely excellent!
May 16, 2013
Rated 5.0 out of 5.0 by RoadWarrior1955 Wonderful Stay!
Older property with a great location and wonderful staff! I stay 150-200 nights a year in hotels and this was a wonderful stay! Only thing they need to do is to add a Wireless Expander to increase the wifi signal in the fitness center as it drops the signal while streaming. Great job team!
May 5, 2013
Rated 3.0 out of 5.0 by AlanTom Just another hotel
Yes, I chose this hotel because it was holiday inn express and because one I just stayed before at Princeton southeast was superb. But this hotel which was more expensive than the one before was just ordinary hotel. Nothing that stands out.
May 1, 2013
Rated 5.0 out of 5.0 by bjashild Nice Property!
Very friendly staff, great rooms, and excellent breakfast. Felt at home! They even gave me a gift bag for being a priority club member. Very close to the mall!
May 1, 2013
Rated 5.0 out of 5.0 by JLS7 Nice place to stay
The staff in this hotel is wonderful, they are very friendly and helpful. The overall cleanliness is outstanding and the rooms are comfortable and quiet.
May 1, 2013
Rated 5.0 out of 5.0 by JsT75002 Great Place in KoP
Great Place to stay in the KOP/Valley Forge/Philly area. Staff was great. Room was clean and comfortable.
April 26, 2013
Rated 5.0 out of 5.0 by JLS7 Good choice when staying in King of Prussia
I've stayed at this hotel several times, my stays were from Mondays to Fridays. My rooms were always very clean and comfortable and the staff helpful and pleasant. The breakfast included several choices and met my needs well. The hotel is located in an area that provides many meal choices and is easy to find and get around town from.
April 3, 2013
Rated 2.0 out of 5.0 by backde poor customer service at front desk
It should be noted that I'm a heavy traveler and platinum member. When I checked in I was never recognized as a platinum member. It took a while to get everything together because my key wasn't already available (others were...). I was asked to spin the wheel for additional points only after a coworker walked by and asked if I had yet as I walking away. I got to my room and surprise... Someone was half naked when I walked in. Room was already occupied!! Went down to tell front desk... Gave me new room and was told exactly "there shouldn't be anyone in this room". The employees working at the front desk are very poor.
March 19, 2013
Rated 5.0 out of 5.0 by Irene61 Great service
Always a great place to stay and a great location. Very close to the mall with shopping and close enough to travel into the city.
March 9, 2013
Rated 5.0 out of 5.0 by Michaelh7 Nice Hotel and Stay
Very nice hotel. Conveniently located for my visit and future visits. Everything about the hotel quality and staff were great. Pricing of room is normally a little high.
March 4, 2013
Rated 5.0 out of 5.0 by ProspectiveCollegeMom Comfortable, clean room
We had a good experience - enjoyed the room. Very friendly staff!
February 27, 2013
Rated 3.0 out of 5.0 by BusinessTraveler84 Not bad but needs work
I've brought groups between 6 to 18 people here for business trips over the last year. I’m a proud Priority Club member so I always drag all my coworkers along with me. We usually stay once a month for at least 3 nights and sometimes up to 15 nights. Usually, I love my experience at Holiday Inn Express hotels. However, each time I've checked into a room here I've been disappointed. There’s always something wrong. In my last few stays alone, I've discovered the windows on a 1st floor room won’t lock, a bathtub that won’t drain, missing bedskirts (second time this has happened in 6 weeks), missing remote controls, a room on the noisy side of the hotel even though I've asked for the quiet side (and other, lower Priority Club members get the same room on the quiet side), or remote controls with no batteries in them. The maids leave the toilet seats up and the bathroom fans on after cleaning but don’t replace used toiletries.
My coworkers also find problems with their rooms. On this trip alone, one of their closets won’t shut. On the last trip, someone’s heater was so noisy that it kept them up at night. When these people ask to transfer rooms; they were told none were available. We constantly (multiple times a day) have to re-enter the wifi password. I know you have a promise to make it right. However, after traveling all day and waiting in line to check into the hotel at 10pm; the last thing you want to do is call down to the desk (or worse, go wait in line) and then wait for a bedskirt, remote control or window lock. Is it really so much to ask that the rooms are properly serviced before selling them for the night? I've never stayed in a Holiday Inn Express that has so many different things wrong time after time after time. None of them are super critical but after so many trips, it really makes me wonder what is being missed by the maintenance/cleaning staff that I haven’t caught yet. Being a repeat customer to this hotel; I now come hoping to find something minor I can overlook for 15 nights because I know something will be wrong. On the positive, Juan at the front desk and Dawn, the breakfast attendant, both do an outstanding job and really make our stay. They have repeatedly shown quick, professional, friendly customer service and I applaud them for it. This hotel is not as new and fresh as most of your Holiday Inn Express hotels so you really need employees like these to make up for the other issues.
February 24, 2013
Rated 5.0 out of 5.0 by hsa1550 The Best Holiday Inn Express
Excellent amenities, perfect location, impressive room and hotel cleanliness, great facilities, and friendly and professional atmosphere perfect for families and business professionals. Keep up the good work. First class customer service.
January 12, 2013
Rated 5.0 out of 5.0 by hsa1550 Love It!
I have stayed at the hotel for one month and I was very impressed with the quality of service, staff professionalism, and great breakfast.
The staff are great and true professionals including Emma, Cara, Arlene, Marcia, Juan, Danna, Bruce, Dawn, Nelson, and Raymond. Also, the room service crew are great, each one of them! Each staff member at the hotel made my stay a pleasant experience to remember. THANK YOU!
January 12, 2013
Rated 5.0 out of 5.0 by hsa1550 Excellent Customer Service!
Staff provided outstanding customer service. I highly recommend this hotel.
January 12, 2013
Rated 5.0 out of 5.0 by DebbieD A pleasant stay
My sisters and I wanted a place near the King of Prussia mall as we planned a sister's weekend to do Christmas shopping. We hail from MA, NY and PA so it was a nice meeting point. After a long day of shopping, the gentleman behind the reception desk couldn't have been nicer and made the check-in process a breeze. The room was clean and the beds comfortable. The free breakfast in the morning was a welcome addition to the whole experience. I would defintitely recommend this hotel to anyone staying in this area.
December 15, 2012
Rated 2.0 out of 5.0 by Jennifer76 "Upgrade"
I made my reeservation for my stay on 12/7/12 - 12/9/12 back on 9/23/12. When I made my reservation with my priority club card, I made it for 2 double bed room. When I arrived at check-in I was asked if I wanted to "upgrade" to a suite. I asked what the bed were. I was advised that it was a King with a pull out couch bed. I had 2 adults and 2 children. I expressed my concerned about the comfort of the couch bed. I asked if it was not comfortable and not what we wanted could we move to our original 2 double. I was told yes by Bruce the front dest check-in. Once getting to our room, the couch bed mattress was thin and uncomfortable. I called down to the front desk and was told by Bruce that we couldn't change because the hotel was bookeed and I could NOT move. I feel this was NOT an upgrade. This was terrible service!! I made my reservation 2 1/2 months ago. My daughter is on a team that travels and I have other reseverations and I'm concerning changing my other reseveration because of the terrible experience!!
December 14, 2012
Rated 5.0 out of 5.0 by kp554824 Comfortable bed and great service
I had to travel to Philly every week for class. Because I planned on getting on the road the very next morning to go home to work, I wanted to stay somewhere that was close enough to the turnpike. The location was very convenient. It was much easier getting on to the turnpike than the other hotels on Dekalb Pike. Holiday Inn Express of King of Prussia will always be my first choice for an overnight stay.
December 11, 2012
Rated 5.0 out of 5.0 by Tomas52 Pillows
I stay quite often at Holiday Express and really like the hotels, the only complaint i have is they need new pillows! Its like sleeping on nothing, and this is across the board not just this HIEXPress!
December 5, 2012
Rated 2.0 out of 5.0 by businessman32 Not worth the price
I was woken up 2 out of 3 nights I stayed there because of loud neighbors. The walls are very thin, you hear everything. On top of that, the beds are very hard. It's like sleeping on plywood. Not worth the price.
December 4, 2012
Rated 3.0 out of 5.0 by SHSMR Breakfast in Prison
I was with a high school group (7 rooms) for the weekend. Things began with the service I am used to from HI. When we arrived late on Thursday, the staff had our rooms all ready and even changed one to a one bedroom suite at no cost. That was the end of the service. We had to depart the hotel before 7AM on Saturday morning. While I did not expect nor did I ask for the breakfast to be ready early, it was. HOWEVER, when we attempted to eat we were rudely informed breakfast did not begin until 7AM. We were allowed to sit in the room and watch the food under the heat lamps while the HI employee made sure no one touched it. I complained to the front desk about how this makes no sense only to be rudely dismissed by him pointing out the sign that says it begins at 7AM. I informed him that was not the point and again was summarily dismissed. I noticed the previous review with a similar issue just now. The response indicates they would correct the problem but a month later it was still the same. If you want common sense and common courtesy, go elsewhere. As someone who books many rooms at Holiday Inn properties, I will look elsewhere now especially when we return to the King of Prussia area which we do every year.
November 25, 2012