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Rated 4.1 out of 5 by 196 reviewers.
Rated 4.0 out of 5.0 by Room Suite room I stayed in was large and very clean. Nice to have a place to work September 2, 2014
Rated 4.0 out of 5.0 by Quick trip Fulfilled needs for popup trip. Convenient location for personal business and access to roads in area. September 1, 2014
Rated 4.0 out of 5.0 by Nice room and good location Location was perfect. The mall is right next door. Room was good and clean. August 29, 2014
Rated 5.0 out of 5.0 by great place to stay As always for the most part have had a good nights rest in a clean safe enviroment. Thats an important aspect of traveling and stayin in a place for the night. August 28, 2014
Rated 5.0 out of 5.0 by Consistent Quality We won't stay anywhere else when we visit the Philly area. H.I. King of Prussia is clean and well maintained; the staff is friendly, and you can't beat the price! August 28, 2014
Rated 5.0 out of 5.0 by Excellent King Suite This HIE was excellent in all ways. The king suite offered priovacy between the bedroom and sitting area making it very comfortable for us as we shared the room with our daughter. We also enjoyed the seperation between the shower/toilet and sink/vanity. That may seem insignificant but when you have more than one person in a room it helped to get us through the morning bathroom process much quicker by not having to wait for one person to finish their shower while needing to use only the sink and mirror. Food was what we have come to expect when staying at a Holiday Inn. A double breakfast buffet made it much easier to get our breakfast quickly. Clean rooms, friendly staff, great experience. Will stay here again. August 26, 2014
Rated 3.0 out of 5.0 by Poor Wi-Fi Service Looks as if this was an older hotel renovated into a Holiday Inn express. Friendly front desk staff. My two room suite had a balcony on the bedroom and kitchen/living room which was a plus. Warning: Do not stay here if you require Wi-Fi to get business work done. The Wi-Fi is very slow and you will get frequent “Page can’t connect” errors Pros: • Friendly front desk staff • Was recognized as a IHG member with extra points • Quiet hotel on the back side away from the highway with clean rooms • Balcony on the bedroom and kitchen/living room a plus • Coffee available 24 hours but no decaf available • Microwave and Mini-Fridge in room • Comfortable mattress and pillows • King of Prussia Mall across the street containing numerous specialty stores and restaurants Cons: • Wi-Fi service in room painfully slow making online work difficult. Numerous “page cannot be displayed” errors then finally it connects • Ethernet (wired) service did not work at all • Water pressure in shower fair • TV In kitchen/living area cannot be viewed from table. Had to move a side table next to couch to place laptop on • No plastic liners in any trash can in the room • Housekeeping staff shutting doors hard and talking loudly to each other. You would think with a Do Not Disturb sign on the door, they would be quieter when near by. No so!!! • Saturday breakfast went well; however, Monday was a problem. No plates available, pancake maker out of mix, all coffee containers out of coffee, and breakfast attendant nowhere to be found. All of this at 8:30 AM. Breakfast is served from 7:30 AM until 9:30 AM. August 24, 2014
Rated 5.0 out of 5.0 by Very friendly staff, soft bed, loud air conditioner Although the bed was too soft for my taste and the air conditioner was very loud, the friendly helpful staff made up for it! Also the breakfast was excellent. I will be staying there again in September when I visit my daughter for parents weekend. August 24, 2014
Rated 5.0 out of 5.0 by Hotel Stay Nice hotel. Good location next to mall. Plenty of restaurants in the area. August 22, 2014
Rated 3.0 out of 5.0 by Too noisy from adjoining rooms and highway proximity. - Appreciated breakfast selection and hotel staff courtesy, but rooms are small and noisy - Only stayed here as closest location to business SAP training August 21, 2014
Rated 5.0 out of 5.0 by Welcoming and convenient This hotel is in a great location. The staff is warm and welcoming and eager to make your stay comfortable. We enjoyed using the hot tub after a long day of driving. The breakfast was especially good and the breakfast room was exceptionally clean and well laid out. Even the parking lot was above par - no need to park in a dark corner or behind a building like you find at some locations. Our suite was large and the kitchenette was really handy. Overall, we were so pleased that we have switched our loyalty from another chain to Holiday Inn Express. August 19, 2014
Rated 5.0 out of 5.0 by great people this is a great place to stay there are many places to use here. August 19, 2014
Rated 5.0 out of 5.0 by great service and very good breakfast choice The suite is large and comfortable for my family, all of us like this suite, all staff that i meet was very nice and the beeakfast is very good. If you travel to philadelphia, this hotel is good for you. I think i will be back soon. August 18, 2014
Rated 5.0 out of 5.0 by Travel conveinence Great place to stay Easy in Easy out close to major highways and attiquite parking facilities August 18, 2014
Rated 5.0 out of 5.0 by Nice rooms Great hotel will return only bad part is that the review page needs to be upgraded. August 14, 2014
Rated 4.0 out of 5.0 by ok hotel, beds were averaged All we did was sleep in this room since we were on the go all the time. We were on a vacation and traveled to Philly every day. the only problem I had was that I had requested the ice maker to be fixed and it was never done. We were on the 5th floor and had to travel back down to the first top get ice. Everything was good, beds could be a little bit better August 13, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet surroundings with great service. 2 night stay for business, enjoyed the breakfast buffet both mornings - great selection of items and the service was excellent! August 11, 2014
Rated 5.0 out of 5.0 by Great Staff Great staff that are friendly and helpful. Rooms are quiet, clean and always in great shape. August 11, 2014
Rated 4.0 out of 5.0 by Good Value Compared to other hotels in the King of Prussia area, this is the most economical of the higher end places. August 11, 2014
Rated 4.0 out of 5.0 by Not bad good location Hotel is a nice hotel in a great location. Staff is very friendly Room was small and the HVAC was noisy coming on an off Not bad for a day or two stay August 9, 2014
Rated 5.0 out of 5.0 by Nice Hotel This is an awesome hotel. It is located very close to a huge mall and also close to a major city. The hotel is located right off the interstate system which is also helpful. The rooms are very nice and the staff is very attentive. I will stay here the next time I am in town for business for sure! August 8, 2014
Rated 5.0 out of 5.0 by Nice clean hotel It was a nice clean hotel with a good variety of breakfast items. We would stay here again. August 8, 2014
Rated 5.0 out of 5.0 by Great hotel for KOP area The room was clean and comfortable. The internet wasn't very fast but it did work. You could tell it got bogged down at specific hours in the afternoon and night. The staff was awesome and friendly. Overall it was one of the better hotel experiences I've had. The hotel is close to many restaurants and the King of Prussia Mall. August 7, 2014
Rated 5.0 out of 5.0 by Room to Unwind Arrived late in the evening to check-in. Front desk process was simple August 7, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express and Suites King of Prussia We recently stayed in one of the suites at the hotel. We were very happy with the ease of the check-in and the helpfulness of the front staff. Our room was at the end of the hall and we did not hear a peep out of any of the rooms around us. The hallway temperature was a little warm but we adjusted the air in our room to make ourselves comfortable. We stayed two nights and did not have a problem either night. Breakfast had a good selection- I personally do not eat meat or eggs but was able to have toast, fruit and oatmeal. The pancake maker was not working properly but staff were very attentive in getting running again. The internet was a little slow in our room but on the main level it worked fine. Overall for the price of the room and the convenience of the location we were very happy with our stay. August 7, 2014
Rated 4.0 out of 5.0 by Points and breakfast I don't like the way they fluxuate the room rates to keep from paying you points on their card. The breakfast is not the best service staff is rude , pancake machine never works, egg omelets are usually cold when brought out . Fruits are usually lacking in either none at all or the bananas look like been around for awhile. August 4, 2014
Rated 5.0 out of 5.0 by Great experience The hotel was clean and the rooms were spacious, thanks to Nelson who was of great help !! August 4, 2014
Rated 2.0 out of 5.0 by Unauthorized Phantom Charges on Credit Card Bill This is the second stay within three weeks. Room was noisier from being on side next to Schuylkill Expressway. Once again, when I checked out the lady at the desk seemed distracted by some piece of paper she was working with. Seemed annoyed that I was interrupting her. Didn't bother to ask how stay was or even say thanks. Staff is very rude overall. Today (07/31/2014) I am reconciling my credit card bill. There is a charge for $10.80 that I had no clue what it was for. I realize it's only $10.80, but I don't like having a charge - for ANY amount - that I didn't authorize on my credit card. Called the property to discuss. Was told by person who answered the phone, after being on hold several minutes, that it was for a "rate adjustment." A WHAT??? She transferred me to the manager #won't include name#, who said that she had contacted the reservation company and they were supposed to contact me. Never happened!! Also, I explained that I distinctly remember being present a piece of paper to sign when I checked in, with a stated room charge that I initialed. She apologized all over the place, but declined to credit me back. I am appalled. On another note, I did receive a follow-up message on my previous stay's comments. July 31, 2014
Rated 4.0 out of 5.0 by Good hotel Staff is friendly. However, as a Technical Trainer who starts early I would have liked Breakfast to start at 6 am. I was able to have coffee and a muffin before i left for work. July 29, 2014
Rated 3.0 out of 5.0 by Not What I Expected While the hotel is adequate, it is a couple of years past due renovation. This is the first hotel where I was unable to obtain a king size bed. My wife and I had to settle for two double beds. We held out hope that the air conditioner would keep going until we checked out. July 29, 2014
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