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Rated 4.1 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Staff are exceptional Nice property - good location - excellecnt staff in particular Front Desk Marcia and breakfast room server were terrific July 23, 2014
Rated 3.0 out of 5.0 by Great value We found the quarters to be in an Immaculate condition. A friendly, caring staff we happily encountered during our stay. July 22, 2014
Rated 5.0 out of 5.0 by A Great Stay Overall the hotel is a great place to stay. It's just across the street from the King of Prussia Mall, within walking distance. I stayed in a suite which was very clean, I felt like I had a studio apartment. The staff were very friendley, the bed was very comfortable and the pillows soft. July 22, 2014
Rated 5.0 out of 5.0 by Comfortable stay with great service It was a comfortable stay in a great location. Dawn, who put out the breakfast every morning was fabulous. Everything was fresh and delicious. Thanks for the great hospitality. July 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great location HIE King of Prussia is well located near major highways and adjacent to the King of Prussia Mall. Myriad of dining / entertainment options available in close proximity to the hotel. July 19, 2014
Rated 4.0 out of 5.0 by Rewards Points In the past I received points per night, but was told this time it was per reservation? July 19, 2014
Rated 1.0 out of 5.0 by Dump I recently stayed at a Holiday Inn Express in Winchester, VA for five nights, then at this (King of Prussia, PA) location immediately thereafter. The difference was night and day. This property (K of P) was not worthy of the chain; dirty elevators leading to dirty hallways, dirty room, dirty bathroom, right down to dirty dishes in the cupboard. No pens, no garbage can liners, no dry c;leaning bag, etc. Entire facility is dated, worn and tired (carpet, paint, bathroom fixtures, creaky elevators, unfinished staircases, etc). Franchise should be revoked. July 16, 2014
Rated 2.0 out of 5.0 by Bathroom Handicap suite was just wide enough for the wheelchair to fit, but no one could get around if the wheelchair was in the way unless you climb over the beds. No where to store suit cases for multiple guests in a two double bed suite. The shower is a roll in shower with no downward slope of drain, nor a lip to catch the water from flooding the entire bathroom. One small single mirror located only in the bathroom, no vanity or counter space, just a sink. No extra mirror in the room, so if the bathroom was being occupied no one could do anything else that would require a mirror. Hand held shower head was located to high for someone in a wheelchair to reach. Staff was accommodating, but the bathroom was a mess to use they needed to have a squeegee available or something to keep the entire floor from flooding. July 10, 2014
Rated 5.0 out of 5.0 by KOP Holiday Inn is the best! Best value in KOP. Was staying at the Marriott properties for years but now stay here. The cost difference is huge and the value is right up there with Courtyard and Fairfield. Go HIExpress! July 7, 2014
Rated 3.0 out of 5.0 by Hotel a bit tired Stayed on side away from highway. Was quiet and comfortable. Had to set air conditioner at lowest setting to have room cool. Elevators rumble and creak - not too reassuring. When I checked out, the clerk was counting out the cash register. Barely even looked up (as a matter of fact, he took a handful of pennies to printer to get receipt). I thanked HIM and he said I was welcome. Not nice or cordial at all. Housekeeping overlooked leaving coffee packets one day. That evening I went to front desk and asked for some - the clerk (different one) looked like she suspected I was lying. Microwave and fridge nice to have. July 4, 2014
Rated 3.0 out of 5.0 by OK , but not great Hotel lobby feels a bit cramped, especially if crowded with a lot of guests. The elevators are small and very slow. The front desk staff, although not rude, was not overly welcoming either. Had problems with WiFi, however, quick response and fix by hotel. The breakfast was standard, pre-processed heat and serve variety, and just so-so. Overall, if you want an average experience, this is OK, but I feel there are probably better options in this price range. July 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good breakfast The breakfast was very good and the breakfast staff was very friendly and competent. The bed was comfortable with very nice pillows. July 2, 2014
Rated 3.0 out of 5.0 by National Sales Manager I stay in a lot of Holiday Inn Expess hotels and I found my stay at this one less than satisfactory. The hotel itself is nice but the employee's need a little work! July 1, 2014
Rated 5.0 out of 5.0 by Great Area Nice, Clean area. Close to Philadelphia, the staff was responsive and very helpful when needed. I would stay here again. June 28, 2014
Rated 5.0 out of 5.0 by ROADWARRIOR1953 I have to rate this property as a PERFECT 10, I was upgraded to an executive suite, I believe the room number was 503, the room smelled good upon entering it, impressive large rooms, two AC,s, a kitchen. The only fault was that the TV in the bedroom sets low, and cannot see the whole picture in the prone condition. A huge selection of food for breakfast, and a continuous flow of complimentary coffee. Thank you for a Perfect Stay. June 28, 2014
Rated 4.0 out of 5.0 by pleasant stay Excellent service, pleasant surroundings, a bit challenging to find the hotel, easy access to large grocery store June 26, 2014
Rated 3.0 out of 5.0 by Great location, but a few problems Great Customer service, friendly staff, but need guest room attention to drainage system, ac unit throughout hotel, and vegetarian options for breakfast. June 26, 2014
Rated 5.0 out of 5.0 by Great Location Great Location. Several good places to eat within walking distance. June 24, 2014
Rated 5.0 out of 5.0 by microwave The guest room did not have a microwave. I have stayed at comparable hotels and ALL of them had a microwave. I was needing to leave early and wanted to heat something up for breakfast. June 22, 2014
Rated 4.0 out of 5.0 by valley forge and mall location The hall and some common areas were a little worn. The room was adequate. Front desk and breakfast were very nice. No problems during our stay. Location could not have been better. June 18, 2014
Rated 5.0 out of 5.0 by Very comforatable This hotel was the best facility for the vallue in the area. I enjoyed my stay very much. June 16, 2014
Rated 3.0 out of 5.0 by bathrooms and breakfast need improvement We have stayed here many times. The location is great, however, depending on room choice it can be noisy due to highway traffic. During this stay the bathroom tub was stained and plumbing was corroded. Also the breakfast was not as good as in the past. Disappointing! June 14, 2014
Rated 1.0 out of 5.0 by Stay Poor . YOur staff at the front desk needs some training in hospitality. I travel a lot and these were one of the most surly group I have encountered at an HI. I always try to stay at HI Express because they cater to business travelers,but this property was much lower than my expectations. I think it was the employees attitude. I am used to much better. They were not as courteous as I would have liked. They need more training - sorely lacking. June 12, 2014
Rated 4.0 out of 5.0 by comfortable pillows The facility could be cleaner. Location of building could be better. June 11, 2014
Rated 5.0 out of 5.0 by Great Staff The staff was so welcoming and accommodating. The price was reasonable and the location perfect for my needs. May 26, 2014
Rated 2.0 out of 5.0 by Not at all satisfied Will not be staying at this location again. OLD hotel that they tried to resurrect as an Express Small rooms Small bath Old towels Extremely noisy AC/ Heater unit. Our daughter woke me up asking that we turn it off because it squealed all night next to her bed. May 13, 2014
Rated 3.0 out of 5.0 by Just ok For being a suit that we stayed in there was not very much room in the bed room area. The bathroom ceiling was very water stained and the bathroom tub and sick area really needed replaced and updated. I felt like the price was just a little too much for the quality of the room you got. The breakfast area was nice but the staff was not restocking the food and plates or utensils, and I have stayed at a lot of holiday inns most of them had much more selection for breakfast. Also there were not any vending machines on or floor. May 7, 2014
Rated 1.0 out of 5.0 by DO NOT STAY HERE!! First of all, we checked in at 3pm, and they had to check to see if a room was available. I had a migraine, so I wanted to lay down for a bit before heading out. Once we got to our room, it was very noisy as housecleaning was still working (and they worked on our floor up until 8 pm that evening) and they were SLAMMING drawers and doors and came into our room not once, but TWICE after we checked in because they thought it was still dirty. The room itself was fine. Roomy enough, although the bathroom tub and floor could have been cleaner. It is noisy along side the road, but it wasn't too bad. Around 11 pm it got a little chilly in the room, so I tried to turn the heat on and it just blew cold air. I called the front desk and the clerk told me she could send someone up to look at it, but couldn't change my room even if maintenance couldn't fix it because they had no rooms. My 16 year old daughter was sleeping so I was not going to have some guy come up at that time of night to work. We were both exhausted, so we just stayed cold all night. In the morning, we went down for breakfast and it was so crowded due to the sports teams that were in there and they were out of EVERYTHING, including silverware and napkins. One of the women that worked there was helpful, and one was not. When I asked for help with the breakfast pancakes, she told me that she was not a babysitter and that the pancakes took a lot of time to get the air out of the bag and that she did not have time to help out with them. I ended up trying to fix it myself. Finally, the nice woman fixed it for everyone. We ended up leaving breakfast hungry and disappointed. The tables were not cleaned off and nothing was bring restocked. I did ask for a late check out and received one, which was good because we were so far behind due to what happened at breakfast. However, it was hard to get in and out of the elevators with the housekeeping staff using them and being in front of them with their carts. They had NO CONSIDERATION at all for the guests. When I went down to the front desk at checkout, I wanted to speak to a manager. The clerk was on a PERSONAL call and paid no attention to me. FINALLY, she asked for my room number and told me everything was fine. Gave me no receipt, nothing. I waited a while longer, while she continued her call. NOTHING. I finally had to leave. I will NEVER stay her again and will probably never stay at another Holiday Inn after my two nights at two different ones in that area this week-end. Very disappointing. Plus, I looked at my receipt and they charged me more money than they were supposed to and now I have to call to find out why. FRUSTRATING!! May 6, 2014
Rated 2.0 out of 5.0 by Clean, but very noisy Upper floor room, the hallways and room VERY clean. Bed and linens same as all other Holiday Inns. Very noisy from the highway right next to the hotel. There is an exit ramp on the side of the parking lot that the tractor trailers used their jacking brakes all night long. Could not speed at all and I was worthless at my company meeting the next day. After driving six hours I was pretty tired and really needed the rest. Normally I would have dropped right off to sleep after that long drive;however, the highway noise kept me up all night. The breakfast was the same as all other Holiday Inns and as always I do enjoy the free breakfast. Maybe next time I'll ask for a room in the back of the hotel,the highway noise may not be as bad. April 18, 2014
Rated 5.0 out of 5.0 by Third or fourth stay - always a good experience Rooms are clean, staff is friendly and helpful. Beds are comfortable - even the pull out couch! Breakfast is standard Holiday Inn Express menu. Much to my surprise, the pancakes are actually pretty good. As a Platinum member I see a lot of Holiday Inns (thats nothing to brag about...) and this is one of the nicer hotels that appear to have been converted from a full service to an Express. April 8, 2014
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