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Rated 4.1 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by ONLY GOOD THINGS TO SAY Very pleased with all aspects of hotel, from front desk to cleanliness of rooms, halls, upgrade to a 2 room suite. Will definitely stay again, and recommend to my friends. (Did not have breakfast) August 23, 2013
Rated 5.0 out of 5.0 by One of the Best for the Price!! The first thing I can say about this location is how kind and accommodating the staff is! I was greeted like a family member by every staff member I encountered. \ The price is economical, the location is phenomenal (2nd largest mall in the nation is across the street and easy access to the Interstate for departure). The hot complimentary breakfast cannot be beat...there were many options to choose from for even the pickiest eaters. August 21, 2013
Rated 4.0 out of 5.0 by Great Location and Great Front Desk I recently stayed at this property while in town for a business trip. The front desk was very welcoming when I arrived at the hotel and my room was very large. I only stayed one night but I found the hotel to be just what I needed for an overnight stay. The front desk was also helpful when I checked out and it was so nice to be greeted by a warm smile in the morning while I was hustling to get my bags back into the car and on my way to my meetings. Overall, this was a great hotel! I would stay here again without any hesitation. August 20, 2013
Rated 4.0 out of 5.0 by Overall, not a bad hotel Room was spacious and clean, breakfast was good (and free!). My only complaints are that the pull-out bed had no bedding (and there was none for it in the room anywhere - we had to send down to the front desk to get it) and I had to call the front desk twice and one time it rang without being answered (20+ rings). When I called back again a few hours later for something else, it was over a dozen rings before anyone picked up. It's easy enough to say "Hi, can you hold please?" If you're busy. Simple customer service, and I guess their front desk staff isn't trained that well. August 18, 2013
Rated 5.0 out of 5.0 by Nice Hotel Had a great stay, Room was clean and had a good breakfast. August 16, 2013
Rated 5.0 out of 5.0 by great service This review is s result of being asked to fill out a survey of my stay st the Holiday Inn in King of Prussia, PA. August 14, 2013
Rated 3.0 out of 5.0 by Great rooms top notch staff but terrible breakfast Room was really nice and staff was really helpful sending off my business faxes. The breakfast was awful: luke warm cheese filled "omelets" instead of eggs, no fruit, coffee weak. It was like they bought the cheapest they could get from Gordon Foods. I'll stay here again because of its closeness to my project but that is the only reason. August 4, 2013
Rated 5.0 out of 5.0 by Comfortable, quiet room with good view For the price and location, this was a great hotel. The staff were helpful and fulfilled my requests and beyond, giving me a top floor room that was very quiet, and a great view of the area. The room was clean and appropriately furnished. The food was warm and good. Overall, I recommend staying here if you are visiting the Philadelphia region. July 28, 2013
Rated 5.0 out of 5.0 by Comfortable setting and great service Really enjoyed staying at this Express. Staff was great. Stayed in one of suites which was nicely furnished. Breakfast had good selection and had Manager's Hospitality Night one evening. July 24, 2013
Rated 5.0 out of 5.0 by Clean, comfortable and friendly Many options in the area to stay, but this property had a suite option, which is great when traveling with our children. I also booked a separate standard room for my father that was upgraded to a suite in recognition of our Reward Club Member status. Rooms were among the cleanest we have seen in a Holiday Inn Express, even the typically overlooked details. Staff very willing to help with taking care of our needs when assistance was requested. July 11, 2013
Rated 5.0 out of 5.0 by Great place to stay, close to everything. This hotel was centrally located to Valley Forge, Philadelphia, and shopping. We were even close enough to go to the beach one afternoon. Great value and would stay here again. July 4, 2013
Rated 3.0 out of 5.0 by Customer Service When arrived, there was 1 person working the front desk and there was a golf tournament in town. The wait time for check in was too long, after about 20 minutes another staff person showed up and service was a little faster. Room was located by the exit stairwell and I heard the door opening/closing throughout the day/night. Overall experience/stay was fair! June 26, 2013
Rated 5.0 out of 5.0 by Awesome as Always I stay here frequently for business travels. Everyone at front desk always pleasant. Rooms always been clean and comfortable. This is a great location for shopping as well at King of Prussia Mall. This last business trip I took advantage of stopping also at the Valley Forge National Park area-nice and great history. The breakfast of a morning has never been disappointing-especially cinnamon rolls! June 25, 2013
Rated 3.0 out of 5.0 by hotel is average If you are looking for a budget hotel next to the King of Prussia mall and aren't concerned with amenities, this hotel will be fine. Lobby was not air conditioned and the front desk staff were polite but not friendly. The women helping with breakfast were great however, very nice and talkative. Breakfast has coffee and the basics. June 21, 2013
Rated 5.0 out of 5.0 by Again Excellent stay. Great front desk. Tuesday get together fun. June 21, 2013
Rated 5.0 out of 5.0 by Excellent Staff members were fantastic to work with. Leaky faucet fixed, maid staff somewhat weak. However, we enjoyed our week of the Open with you. Room comfortable, good lighting, quiet. Enjoyed having the balcony. Both TVs should be coordinated. The Tuesday night gathering to meet staff and guests was great. You are the only HIE we have stayed in who put the party together and we have stayed in many HIE hotels. June 17, 2013
Rated 5.0 out of 5.0 by Wonderful hotel From check in with Kara, to talking with Marcia and Bruce daily at the front desk, this has been a great stay. Lovely room, excellent breakfast, enough parking, it was the perfect answer to beginning our day that included the Open. Thank you very much for excellent service. June 15, 2013
Rated 3.0 out of 5.0 by Bed Too Firm I have stayed at this property twice and I don't think I will be staying a third time. The staff was excellent and the rooms were nice but the beds were too firm. My first visit I had to stick the bed out because I didn't have a couch in the room, but the second stay I actually got out of the bed and slept on the couch. Due to being so uncomfortable during both stays I left the property early although I really needed the sleep. Please know this was a first and second poor experience amongst numerous excellent stays with Holiday Inn across the country. Funny because I did not receive any incentives for the short uncomfortable stays. June 8, 2013
Rated 5.0 out of 5.0 by Beautiful room! We loved the suite we were put in. I really loved the lighting in the bath room and the mirrors. May 31, 2013
Rated 5.0 out of 5.0 by Pleasant Surprise Stayed for a business trip and was amazed how close the hotel was from the mall. The staff did all they could to upgrade my room, and although the pool and gym where a bit lacking, I wasn't expecting something grand from an Express style hotel. I love every Thursdays they have a little get together for guest to meet the managers. Really personal and I felt right at home. Great Value over all! May 29, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express EVER! Everything about this HIE exceeded my expectations, from the friendly desk staff to the great breakfast selection the next morning. The room was very well appointed with quality and attention-to-detail everywhere. Thanks for the clean, comfortable, and courteous stay. I couldn't have asked for better! Jeff May 28, 2013
Rated 3.0 out of 5.0 by not as good as 2010 Very pedestrian HIE. Nothing outstanding. The air conditioning was non existent, sweated the whole night [May 16 2013]. Room was stuffy. Staff were fine. Everything else worked but it was just a "blah" room. PS this review site is not too user-friendly, eh? May 28, 2013
Rated 4.0 out of 5.0 by recommend this motel Our grandchildren are students at Villanova College, so we have stayed here often. We were there for the graduation weekend and it was sold out. Our complaint was that the breakfast room had only one lady there to help and only one side of the buffet was open. We were there for 3 nights. For these sold out weekends, I would recommend having additional help in the motel. The staff was trying, but just too much work for them to handle. Otherwise, we enjoy this motel and great location. May 27, 2013
Rated 5.0 out of 5.0 by Great service The room was very spacious. I loved that there was a balcony. May 24, 2013
Rated 5.0 out of 5.0 by “EXCELLENT Service, affordable, Nice breakfast selection and more...” I recently stayed in this location for business. Upon check in there was a small issue/confusion with my reservation. Emma, the GM, took care of the issue and even followed up with me the next day as to how my stay was going. LOVE follow ups and the excellent customer service!!! Marcia at the front desk is great and very helpful and friendly. The breakfast selection is very nice and hot....not just they typical cold continental. The eating area is large and very clean. This hotel has been recently remodeled and is much nicer that what you would expect from a holiday inn. I was impressed by the size of the rooms as well as the ammenities: fridge, microwave and coffee maker in each room. The hotel is approx. 4 blocks from a very large mall--King of Prussia-- and across the street from a Walmart and 1 block from a Wegmans grocery store. I was very happy and impressed with this hotel. May 18, 2013
Rated 3.0 out of 5.0 by Great pillows and handy location The front desk day staff were absolutely outstanding in their friendliness and helpfulness. The room had one big disappointment -- linens weren't there to make up the hide-a-bed. When we called the front desk to ask for linens, the staff was too busy to deliver them. Not having enough coffee pkgs nor shampoo was also disappointing. The breakfast was absolutely excellent! May 16, 2013
Rated 5.0 out of 5.0 by Wonderful Stay! Older property with a great location and wonderful staff! I stay 150-200 nights a year in hotels and this was a wonderful stay! Only thing they need to do is to add a Wireless Expander to increase the wifi signal in the fitness center as it drops the signal while streaming. Great job team! May 5, 2013
Rated 3.0 out of 5.0 by Just another hotel Yes, I chose this hotel because it was holiday inn express and because one I just stayed before at Princeton southeast was superb. But this hotel which was more expensive than the one before was just ordinary hotel. Nothing that stands out. May 1, 2013
Rated 5.0 out of 5.0 by Nice Property! Very friendly staff, great rooms, and excellent breakfast. Felt at home! They even gave me a gift bag for being a priority club member. Very close to the mall! May 1, 2013
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