Rated 4.0 out of 5 by 64
Rated 5.0 out of 5.0 by CRBNJ Excellent in every way
Loved this Holiday Inn Express. Have traveled from the east coast on the way to CA, staying in Holiday Inn Express hotels all the way and while we have been pleased with all of them, we particularly liked this one. All the decor is very attractive and fresh and the pool and spa are very inviting after a long drive. We are looking forward to our stay there on the way back.
October 8, 2013
Rated 5.0 out of 5.0 by cb83 nice place
we had a very plesant stay.Easy to get on & off I40. Very enjoyable place to spend the night.
October 7, 2013
Rated 4.0 out of 5.0 by explorer7 good service
during our road trip we stayed at many Holiday inns and
found your in-room coffee should be and could be much better
October 2, 2013
Rated 2.0 out of 5.0 by OceanWoh Internet Problem
Internet and WiFi does not work. There were some technical problem and took a few hours to fix, The computer in business center was not reliable and was slow.
September 28, 2013
Rated 4.0 out of 5.0 by Leeroy55 Another Holiday Inn Winner
We like to stay with HI motels as much as possible and for good reason judging by the very good experience we had with this lodging at Kingman. After arriving quite late check in was handled proficiently by the friendly reception staff. Room comfort was as usual a highlight, together with free Wi-Fi in the room. Free breakfast was perhaps a little disappointing as we had hoped for a better selection than was offered. Breakfasts generally have a sameness about them irrespective of which hotel chain you go with which is a pity. Overall no complaints and certainly good value for money too. Highly recommended.
September 25, 2013
Rated 5.0 out of 5.0 by roadtripthisyear good stay
Really enjoyed the indoor pool and jacuzzi. Lovely room, right on Route 66. Several eating places nearby.
September 23, 2013
Rated 5.0 out of 5.0 by Dennis1351 Same great experience I had the first stay!
I had to travel there to AZ again and cannot do those marathon runs for 13-14 hours as I get older. Stopping at the Holiday Inn Express in Kingman is something I now look forward too. We stayed there on the 15th and again on the 18th. Got the rooms I needed and again we were treated special. We did have to wait for the room to be finished but they got right on it and it was well worth the wait. When they remember your name, it kinda makes you feel special. Thank you for the wonderful stays.
September 22, 2013
Rated 5.0 out of 5.0 by Dennis1351 Very nice rooms
Very spacious rooms, very comfortable beds, great variety for breakfast, clean and neat bathroom facilities, very much worth the price. Wonderful stay, will be back!!
September 14, 2013
Rated 1.0 out of 5.0 by milspouse bad service
We are HHonors member and the front desk lady didn't approach us as a member. The lady told us the bag treat are just for platinum members only. No one ever treated us like that before. I acknowledged her service but she insisted that she's right. Didn't pursue to keep the talking any longer. Didn't want to waste my time. I hope she learns soon.
September 1, 2013
Rated 4.0 out of 5.0 by Busterboo Really nice
The room was nice and we enjoyed the variety served at breakfast. The staff was very friendly and accomadating.
We checked with other hotel reviews before we booked the Holiday Inn and we decided on staying there since the reviews were better.
Glad we did. We would recommend this hotel.
August 24, 2013
Rated 4.0 out of 5.0 by Arth Kingman Holiday Express
Older facility, some issues with laundry and ice machines. But customers were informed by the staff, and all possible issues were addressed
The Young Woman on staff the evening I arrived was one of the most knowledgeable and helpful I've had to deal with; she found me a room at the best cost savings and ensured all aspects of the facility were forthcoming.
The breakfast was extensive and very well maintained with a wide variety of items....Awesome staff and service
August 21, 2013
Rated 5.0 out of 5.0 by RoadWarriors2013 A great find!
We were looking for a good place to spend the night and get some laundry done on our trip cross country from California. We have been vacationing for 7 days and are now on our way to Savannah for our Son's wedding. We read the reviews and chose this property, and we are very glad we did!
We arrived very late, and were greeted with friendliness and humor. When I asked for a late check-out a "No problem, what time would you like" was the immediate response. When I asked if they had a guest laundry and quarters for the machines, the answer was yes and an I'm sorry but no. Yes to the laundry and no to the quarters. But Patrick ran out and got enough quarters for me to do my 4 loads of laundry from a nearby business. Now that's what I call service! Plus, to y delight, there were TWO washers and dryers, cutting my laundry time in half!
A great find...oh, and did I mention comfortable beds! And clean updated room and furnishings. IHG should be proud of this property!
August 8, 2013
Rated 5.0 out of 5.0 by mostamom Comfortable and clean
very restful sleep on a very comfortable bed. Breakfast was wonderful as well
August 6, 2013
Rated 3.0 out of 5.0 by macmaroon Clean room, but in desperate need of refreshing...
My seventy-nine year old mother and I stayed at the Holiday Inn Express Hotel & Suites in Kingman, Arizona for the night of Saturday, June 8th, 2013. When making our reservations online, we requested a room on the top floor, away from any noise, and that is what we were given. I was recognized as a Priority Club member, but not as a Platinum member. We usually receive a bottle of water and some “goodies” when we stay at Holiday Inn's around the country, but we did not receive anything upon check-in at this location. I also found that the lady at the front desk was more interested in talking about her family's roots in Arkansas with the guest that came in after me, than about my reservation she was currently working on. It seemed like I was being ignored...
The huge “dated” non-smoking room included two queen-sized beds, each with four pillows on them, a clock radio, a desk with an office chair, a comfy chair, a large “no-name” (poor picture quality) HD television with remote that had a decent channel selection, free Wi-Fi and wired connections (the cord was in the desk), a mini-fridge, and a microwave. Since it was a corner room, it had two windows, which was quite nice, but the dated interior and the fact that the ceiling had many cracks/repairs with what looks like some water damage, didn't go over too well with either one of us.
The medium-sized bathroom included three sets of towels, a coffeemaker, a hairdryer, bottles of shampoo, conditioner, and hand lotion, as well as two bars of soap. The shower had a handle to get in, and also “sort of” had a handle on the side to hold on to, so both my mother and I could steady ourselves.
The hotel has many amenities, including a heated indoor pool and a limited fitness center, as well as a free breakfast bar. There are a few restaurants and shops nearby.
I cashed in my Priority Club Rewards points and received Room 333 for free. Overall, the room was clean and very large, and I liked the fact that it had two windows. But the room was dated and in desperate need of refreshing. When my mother and I go on holidays, we like to stay at hotels that make us feel like we are at home, and our room didn't do that, as we felt uncomfortable in the “dated” surroundings.
August 1, 2013
Rated 5.0 out of 5.0 by mtgjames Thumbs Up.
Nice hotel in the Holiday Inn Express chain. Staff was GREAT! Very easy access on/off the highway. However, it is in a rundown looking area of town (liquor store right next to hotel with people asking you for money). Lots of good eateries close by. Great indoor pool!!! Overall a good experience for my family.
July 17, 2013
Rated 3.0 out of 5.0 by RSandFAM Great Stay... Customer Service Mishap, But Would Stay Again
Great Location... great facilities and I would stay here again... we did have an experience where another guest was issued our room in the middle of the night, the team was apologetic in the morning and I was compensated. I would probably stay here again!
July 10, 2013
Rated 4.0 out of 5.0 by buffydad Travel with Pet
I was quite disappointed that, when traveling with a pet, we would be placed on the highest floor of your property. Not only do dogs fear elevator rides, but it is also quite inconvenient to take a dog for a potty break if he/she must ride the elevator first.
July 4, 2013
Rated 5.0 out of 5.0 by Bounder91 Major Improvement
Since my review of indifferent staff and no customer loyalty recognition, everything has improved remarkably....Keep Up the good work!!
Even television reception has improved 100%!!
July 2, 2013
Rated 5.0 out of 5.0 by HappyNana2 Pleasant stay
A great place to stay! We were tired after a long day on the road, so the clean outside, kind staff, and great pool all helped to make for a nice trip.
June 26, 2013
Rated 5.0 out of 5.0 by Roadtripper51 Great place to stay!
Great time there as we traveled through to home in GA after traveling across country to CA.
June 18, 2013
Rated 5.0 out of 5.0 by BOBBYSGIRL nice, clean, comfortable
One night stay, just passing through. Clean room, friendly staff.
June 16, 2013
Rated 1.0 out of 5.0 by Sandra1961 Rude....tried to cancel due to medical emergency
I tried to cancel an advance purchased reservation more than 24 hours before arrival date. Was told by agent at 1-800# than if I called hotel directly they could cancel room. When I called and tried to explain to hotel clerk the emergency and we could not make the reservation I was told she couldn't do anything about it and basically hung up on me. I am a former HI front desk clerk and cannot believe I received such treatment. I paid for a room I could not use and was not given any assistance on how to get help with the situation. Rude Rude Rude
June 3, 2013
Rated 5.0 out of 5.0 by bigbunny great hotel
the beds are extremely comfortable! And it's all non-smoking which makes a difference for us. Free breakfast and newspaper daily. And there is security in the parking lot, fantastic. Within very short distance of fast food.
May 28, 2013
Rated 4.0 out of 5.0 by Bounder91 Indifferent Staff
I have been staying at this particular property on a weekly basis from April through September for the past 6 years.
There has been an obvious change in the Staff performance this year. As a Platinum member in the Priority Club, I have always received a welcome with my points and a thank you and show of appreciation at check in. Making me feel like a valued customer.
I am no longer greeted in that way or shown any gratitude or appreciation for my loyalty. As a matter of fact, I have to always request my points be credited to my account and explain to the staff that I am a Platinum member. On occasion, I have been to this property a couple of times in a week....still no recognition as in past years. Staff are indifferent to their valued Priority Club Members and loyal customers.
May 21, 2013
Rated 4.0 out of 5.0 by 227H Staff is amazing
The staff was very friendly. My encounters with them made up for anything negative. I would stay there again and recommend it for others
May 18, 2013
Rated 5.0 out of 5.0 by cat2 just right in all areas
I can't think of any thing wrong with our stay .. only one night and we were sold on the Holiday experience! thank you for taking care of your customers..
May 11, 2013
Rated 5.0 out of 5.0 by vixx overall..we really enjoyed our stay.
As a Priority club member, we always look for a participating
hotel/motel for our overnight stays.
April 30, 2013
Rated 1.0 out of 5.0 by SoreBack Motel 6 quality hilton price
Bad Service - horrible King Beds -
Write to complain and do not even hear back. Save your money go some place else.
April 9, 2013
Rated 5.0 out of 5.0 by Maderaman Nice place, easy to navigate from.
We were only able to book a room with two queen beds. When we arrived the staff had viewed my Rewards profile and upgraded us with a room with a king bed and a location within the hotel we preferred. The staff was also helpful in providing restaurant locations and directions. it was very comfortable and clean though a little on the pricy side for its location. The hotel was located where you have no problem getting to restaurants, gas or any other business.
April 4, 2013
Rated 2.0 out of 5.0 by C1963 Paper Thin Walls
Unfortunately , we could hear everything in our room from all the surrounding rooms and did not get a good night sleep as well as the hotel looked tired. We stay at Holiday Inn Express often but would not recommend this location
April 1, 2013