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Rated 3.9 out of 5 by 59 reviewers.
Rated 2.0 out of 5.0 by Definitely would NOT recommend this hotel We have stayed at several Holiday Inn Express Hotels during the past few years. During the past 12 months we have stayed at HI properties approximately 15 nights. This property was by far the greatest disappointment! We were excited upon arrival based on the reviews of this property. However, we were heavily disappointed from the time we stepped in the door until we left. Hotel staff was rude and not accommodating. Rooms need major improvements. Lighting was terrible, electrical outlets were hard to find, furniture and carpets were dark colored so it was hard to tell if it was clean or had stains. Smell in room was awful!! We think it may have been a scented air freshener, but so much of it was used we wondered what they were trying to hide. Our clothes smelled like the hotel when we left. We felt like we had stepped back in time due to the condition of the hotel. It was hard to relax for the entire visit. One night there were guests outside our room talking until past 2AM. When we called the front desk they stated they would see what could be done. Obviously, nothing because the talking and laughing continued. We stayed here because of a baseball tournament in nearby Shelby. If there had been available rooms at any other place we definitely would have left. August 23, 2013
Rated 5.0 out of 5.0 by Nice facility - very comfortable & clean We were very impressed with this Holiday Inn Express. The room included a small refrigerator & microwave as well as 2 chairs for relaxing. It was clean & the beds were very comfortable. August 21, 2013
Rated 2.0 out of 5.0 by Smoke filled room I booked a non-smoking room. When I got out of the elevator, the smell of cigarettes was overpowering. My nine year old grandson commented on it without me even mentioning it. When I got to the room, it was not as bad, but still smelled of cigarettes. I complained, and the person at the desk said, "I'll notify Housekeeping." As the night went on, the odor got worse. In the morning, when I was asked about my stay, the desk person was, at least, apologetic. I normally look for a Holiday Inn Express, but this one was very disappointing. I would not stay here again. August 18, 2013
Rated 5.0 out of 5.0 by Great Holiday Inn Express Was able to relax after work and get plenty of rest. Staff was great and room was very comfortable. Will always stay at this hotel when I am in the area. Thanks jjones August 9, 2013
Rated 5.0 out of 5.0 by Comfortable for businessmen The staff is friendly and helpful. The breakfast choices are varied and well prepared. There is a pool for a nice end-of-day swim. The hotel is located just off the exit on I-85, and is close to a nice selection of local restaurants (non-chain). The rooms are well equipped and serviced. I highly recommend this location if you are travelling in the area. August 4, 2013
Rated 3.0 out of 5.0 by Excellent Service! Entire hotel staff was courteous, professional, and extremely helpful from check-in to check-out. August 1, 2013
Rated 2.0 out of 5.0 by Decent room...not so great service. The room was nice; however, we never had our room cleaned in the 4 days and 3 nights we were there, even after we piled up all of our own trash. We made our beds and had to get our own towels from the front desk. They did come in the room and collect dirty towels, once, but that was all. On Saturday, we asked for more towels and we were told that there were none available in the entire hotel. We only had 4 channels on our tv, my husband had to fix it as we were told there was no one available. The person working the front desk at night was very rude as well. The day staff were very nice though. July 31, 2013
Rated 4.0 out of 5.0 by Customer Care Stayed at this Holiday Inn this past week. Hotel itself was good, clean, comfortable. My only issue was the proximity to Route 85, especially the back rooms, with regard to noise. But I do want to note that, having had an issue with pre-paid billing, the facility's management went above and beyond the norm, to remedy the situation to my complete satisfaction. They were cordial and understanding of my frustration, and fixed my issue, despite the fact that it was caused by a mistake I made in booking. I can't promise they'll fix everything, but I'm confident in saying they'll do whatever they can to try! I really appreciated it. July 12, 2013
Rated 5.0 out of 5.0 by right on interstate,great hotel location is great but just a few steps from interstate May 15, 2013
Rated 4.0 out of 5.0 by Comfortable bed The bed was very comfortable and the room was very spacious. We were in an "accessible" room which was very nice. No coffee was available when we arrived which is always great to have when just getting off the road. An offer was made to make some but we had to leave right away. May 1, 2013
Rated 5.0 out of 5.0 by Pleasant stay I travel frequently for business and stay at Holiday Inn Express regularly. The staff was very pleasant on arrival and ensured that my room selection was to my satisfaction. The hotel is conveniently located right at the exit. There are nice local choices for dinner in Kings Mountain located a couple miles away. Note there isn't any chain restaurants at this exit if that is your preference. The hotel and room were very clean. Breakfast was the typical HI buffet offering a nice selection. Convenient place to stay for business and leisure travel. May 1, 2013
Rated 5.0 out of 5.0 by Comfortable Clean Room Really liked Holiday INN Express of kings mountain. the room was comfortable and clean, the staff was very nice and helpful. Will stay again. April 27, 2013
Rated 4.0 out of 5.0 by Great value, poor road noise The hotel staff is outstanding. They are among the best I've encountered and extremely friendly. The breakfast selection is amazing, the room cleanliness was great. The only negative I found was with the road noise from the highway. The room I had was closest to the highway, I hope that other rooms do not have the same distraction throughout the night as you try to sleep. March 18, 2013
Rated 2.0 out of 5.0 by not a nice stay room i had was on the highway side, problem is my window was VERY close to the highway, was woken many times a night by passing semis. Motel was busy and when i got to breakfast (at seven am) i had to srcrap the bottom of the barrel to scounge up enough for myself. house keeping need lesson, smack dab in the middle of my bathroom floor when i got there was a dead ear wig , i walked around it for two nights and it was still there when i left. next time in the area i will have to find other arrangements , major let down for a holiday inn. March 18, 2013
Rated 4.0 out of 5.0 by Breakfast Area and Stay Our stay was very comfortable. The Breakfast in the morning was fresh, had a lot of variety, and we would overall rate it as excellent!! March 9, 2013
Rated 5.0 out of 5.0 by Nice rooms and great service The rooms at this location are in excellent shape. The beds are very comfortable and the staff members have pleasant attitudes. Thank you to Janice for making check in and out a pleasurable experience. She was very informative about the area and helpful in every way. January 26, 2013
Rated 5.0 out of 5.0 by Excellent Service Keep up the good work..Excellent room & facility..Always look forward to staying here when i travel 3-4 times a year.. January 6, 2013
Rated 5.0 out of 5.0 by Great staff Great Hotel I had a long work week and got on late I had to wash clothes for work and travel to another city the next day I wish i could have enjoyed this hotel with a longer stay it is a very nice hotel Great room staff was very helpful November 16, 2012
Rated 3.0 out of 5.0 by King's Mountain Used this location to be closer to CLT for a morning flight. November 14, 2012
Rated 1.0 out of 5.0 by New facility, clean and comfortable, great experience If in the area we will definitely put you on our list of places to stay while traveling. October 27, 2012
Rated 4.0 out of 5.0 by good place to stay good service, good staff, very good overall excperience. October 21, 2012
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