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Rated 4.3 out of 5 by 250 reviewers.
Rated 1.0 out of 5.0 by Go to Gastonia I have stayed at many hotels in the area over the past several months while looking to relocate. This hotels staff in my experience simply does not care about the customer. They were full (so they told me however the parking lot was more than ½ empty overnight) and when I tried to discuss the problem with having been given the wrong room type based on my booking.....COMPLETE DISREGARD and utterly NO CONCERN. I requested and booked a second room when having more family travel with us to close on our new home in the area SPECIFICALLY asking for and deciding on the type of room so we could be close together. When I called during travel that day about 3-4 PM I was told all the rooms had been assigned....REALLY??? I'm sure not everyone has checked in!!! DUH! When I arrived I found out that I didn't even get the rooms I had booked. I was given 1 double queen suite and 1 king suite - ON SEPARATE FLOORS!!! The front desk staff could only say "there's nothing I can do - we're completely booked" (see comment above about parking lot), and "that is what your reservation says" even after I showed him 2 separate e-mails CONFIRMING 2 separate 2-queen bed suites. I asked the check in and check out front staff as well as called the hotel on another day to speak with the hotel manager and nearly 2 weeks later I STILL have not heard from her. If you don't care about service or problem resolution spend your money here. It's clean, quiet, and you'll enjoy a decent breakfast. If you expect to get what you ask for try the Holiday Inn Express in Gastonia. They actually have the pool open during the posted hours (and possibly beyond) and respond to concerns with care and compassion. IF you decide to stay at this Holiday Inn Express.....don't say you weren't warned. June 26, 2016
Rated 5.0 out of 5.0 by Fast inn and out. Clean and comfortable. Had a great time at this Hotel. Staff was friendly and helpful. June 8, 2016
Rated 5.0 out of 5.0 by good service, nice pool area I asked for a roll away in our room and fully expected to pay about $10 extra per night. Much to my surprise, they did not charge and it was ready when we arrived. It was an actual bed and not a flimsy, sleep on springs cot. Our extra guest was comfortable. June 8, 2016
Rated 5.0 out of 5.0 by Stay I got to admit the the the knowledge of local restaurants was excellent. I had a wonderful meal at 328 Cherokee grill. Enjoyed the the coffee brewing system. June 7, 2016
Rated 5.0 out of 5.0 by Stay @ Kings Mountain Just remember to ask for an even numbered room and everything will be great! The front desk recommended several local restaurants. We went and they were great! Some of the best food! Thanks Holiday Inn for your recommendations! Bed was comfortable and breakfast was also great. June 6, 2016
Rated 5.0 out of 5.0 by Great Service The service at the hotel was excellent. The girl at the front desk was a great help to me. I needed a room and driven from Charlotte to find one. She was able to give me a late check out. May 31, 2016
Rated 5.0 out of 5.0 by Great Staff Warm, welcoming and knowledgeable staff. Very helpful knew the surrounding area very well made great recommendations for local establishments. May 31, 2016
Rated 5.0 out of 5.0 by Great place when you are traveling through This is a good location and nice, clean, safe hotel. Comfortable for a business trip or leisure trip. May 31, 2016
  • 2016-07-02 T00:11:47.907-05:00
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