Rated 4.2 out of 5 by 188
Rated 5.0 out of 5.0 by Greg Szy Clean, and great breakfast
the room was clean, the room great, the breakfast was more then expected with great selection and quality.
August 22, 2015
Rated 2.0 out of 5.0 by fryods91 Not Quite There
I stay at IHG properties nearly every week, so I have a good idea of the kind of standards set by the variety of brands, most often using Holiday Inn Express hotels. This one missed the bar set by those other numerous stays in most areas.
Upon arrival, at exactly 3pm, the check in time, my room was not ready. Initially I was told that they would just check on the room, and to give them 5 minutes to find out if it was ready, something I'm used to if I arrive much earlier, such as noon or 1pm. After waiting about 10 minutes, I go to the desk to learn, In fact, the room apparently hadn't even been cleaned yet, and that it would be probably another 20 or so minutes. Not exactly something I would expect when trying to check in at the actual check in time. What was at first a forgivable inconvenience (things happen, I understand) became a pretty annoying problem to start the week.
The first morning I left my room to grab a drink, and the room service employees outside asked if I had needed anything. I informed them that I'd be leaving shortly, and that they could come by and service my room after noon sometime, and they said that would work. It was a pleasant exchange, and I was glad they took the time to reach out and check if I needed anything. Upon arrival that afternoon, it turned out they hadn't really done anything to the room aside from placing a stack of new towels in the bathroom. Bed wasn't made, so I assume nothing else was touched aside from the towels. I'm unsure if this was miscommunication with the employee or what, but I know I did not imply I simply needed towels. The next day, I intentionally left off of my bed a placard that stated to "Leave this on your bed to NOT have your sheets changed". This time my bed was made, yet it was still obviously the same sheets, despite the card not being placed onto the bed. Another housekeeping letdown.
One major benefit to this property over the others I've been to is the internet. It's actually decent, and isn't spotty or unreliable like most. Having reliable Netflix was nice for the stormy/rainy evenings.
I imagine it is unlikely another guest have the same issues as mine. I hope it was just a couple of off days, but for my stay, in comparison with the numerous other IHG properties I've stayed at, this simply wasn't as smooth or pleasant as most others.
August 12, 2015
Rated 4.0 out of 5.0 by AbAb01 Comfortable hotel, but very close to noisy highway
Comfortable, clean hotel, but very close to noisy highway
August 11, 2015