Rated 4.7 out of 5 by 161
Rated 5.0 out of 5.0 by grannybjl Wonderful Hotel
We came to Kingsport to visit a friend. There were11 people in our party Everyone loved the hotel and we had no problems We would definitely stay there again
March 28, 2015
Rated 3.0 out of 5.0 by EastTexas54 Indifferent Desk Clerk
I am an IHG Rewards Club Platinum member and average 10 -15 nights/month in IHG properties all over the south. The desk clerk at the Kingsport HI Express did not acknowledge my Rewards Club membership and did not offer Welcome Points. Although the clerk was not openly rude, he was very indifferent. He was not friendly and did not make me feel like he appreciated my business or cared that I was there. That was a first for me. It really is no big deal to me except the lack of service was glaringly obvious as compared to other IHG properties. I travel to Kingsport several times each year but will find somewhere else to stay.
March 24, 2015
Rated 5.0 out of 5.0 by Local Gal Staying with the Best!
Anyone visiting the Tri-Cities would find this hotel to be exceptional in customer service, comfort, and best value for price. The rooms are huge and comfortable and the indoor pool is awesome. Staff at this hotel are always above
March 24, 2015
Rated 4.0 out of 5.0 by Didgeman55 Frank
Clean rooms, friendly staff, and reliable internet. Enjoyed my stay.
March 23, 2015
Rated 5.0 out of 5.0 by DFH13 Very clean, comfortable, and a good breakfast
Stayed here while traveling home for business. The hotel was clean and the room was comfortable. I could not have asked for anything else to make the stay better.
March 18, 2015
Rated 5.0 out of 5.0 by Benton84 Great Service and Comfort
The staff was courteous and offered me a free upgrade. I stay at this hotel every time I travel in the area.
March 9, 2015
Rated 5.0 out of 5.0 by Reynolds3097 Wonderful Weekend
I made reservations at this Holiday Inn Express based on its locale, and I am so glad I did. It was amazingly clean, and very inviting. I am not sure if it was brand new, or newly renovated. However, it most certainly looked brand new! We visited the pool, fitness room, great room, and enjoyed the breakfast each morning. All were of excellent quality and cleanliness.
In my room, there was a separate sitting area from the bedroom. It had a pull-out sofa, and the room was equipped with two televisions. My children especially loved being able to sleep separate from me on the sofa with their own television.
I will seek out the Holiday Inn Express chain in the future!
March 9, 2015
Rated 5.0 out of 5.0 by Wendy07 Wonderful customer service
I was unexpectedly needed in Kingsport for company business. One of our team members got the flu and I had to take his place. After working all morning and afternoon at my original location I had to drive an hour and a half to the Kingsport location. Due to having to get a task completed, I did not actually get to check in until after 5 am. Needless to say I was exhausted and starving. Summer at the front desk was a jewel!! She got me checked in quickly so I could get to my room. After I took my things to my room, I went down and asked Summer if it would be ok to have a banana. She was so helpful and sweet. She explained that it was time for her to start preparing the breakfast area for breakfast that morning. I was able to have a bagel and oatmeal. After that I was able to relax and sleep so well. Thank you Summer for you helpfulness and kindness!!!
February 18, 2015