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Rated 4.6 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by great room Room was nicely decorated and spacious. The bed was fantastic. Nice amenities. September 30, 2015
Rated 3.0 out of 5.0 by Bed and room great. Breakfast horrible. Not edible We always stay at Hi. This was by far the worst breakfast we've ever had - anywhere. On Mon day morning it was not edible - gravy thin as water, omelets burned, and sausage tasted ruined. We had to go for breakfast elsewhere. September 25, 2015
Rated 5.0 out of 5.0 by Great place to stay If all Holiday Inn Express locations are like this one, then you have a great chain of hotels! September 23, 2015
Rated 5.0 out of 5.0 by Clean, comfortable, quiet and well decorated. We stayed here over the Labor Day weekend (our first stay here) and were impressed with the cleanliness, friendliness of the staff and how nicely (tastefully!) the hotel was decorated. It is near I-26, so very convenient. We did not hear any road noises. Housekeeping was done daily and to our expectations. Beds were very comfortable with a selection of firm or soft pillows, greatly appreciated!! Air conditioner in room worked well, it is a bit noisy (typical of those found in hotel rooms), but we turned it on to the maximum prior to going to bed – then turned it off for the quiet and the room stayed cool all night. Breakfast had a nice variety – oatmeal, eggs, biscuits and gravy, juices – 4 kinds, a variety of fresh fruits & teas, yogurt, etc. Hot food was hot, cold food was cold. Nicely done. A few areas of improvement would be appreciated. The decaf coffee was a bit on the weak side and the eggs appeared to be from powder. We are also non-smokers and the smoking area was immediately outside the entrance (entire interior is no smoking) – we had to walk through a cloud of smoke every time we walked through the front door …. Management should move the area far away from the entrance. The view is not great from either side of the hotel – not something they can do anything about…. The reason I include it here is for people wanting a view of mountains, you won’t see those. You will either see a funeral home or the Eastman chemical plant (no odor noted, and it really does look kind of nice at night with all those lights). We would stay here again when we visit Kingsport, just want everyone to note that this is a very nice hotel, but not 5-star accommodations. My rating is four out of five due to the powdered eggs and the smoking by the entrance …. Both of these can be fixed. September 15, 2015
Rated 5.0 out of 5.0 by Excellent service and always comfortable Stay here frequently for business and the hotel is always very comfortable and staff is excellent. September 14, 2015
Rated 5.0 out of 5.0 by Great Place to Stay This was a very nice hotel. I would stay there again if I were in the area. The rooms were clean and the staff was very nice. September 8, 2015
Rated 5.0 out of 5.0 by Great stay Friendly staff, clean and an overall great value. Enjoyed the stay and will be back sometime soon for sure. September 8, 2015
Rated 5.0 out of 5.0 by Enjoyed the room Queen Suite room is very nice, plenty of space, like the separate TVs and the french doors separating the spaces. The wifi internet access and speed is poor, the worse I've experienced in a motel in 5 years. September 6, 2015
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