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Rated 4.7 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Beautiful Fall Decorations Everything was wonderful. Will definitely stay here again. Staff was friendly and courteous. Room was very comfortable. Loved all of the Halloween and Fall decorations. Visited Kingsport and Bristol during our stay. Close to Interstate and convenient to restaurants. Quiet and internet use was easy. Thoroughly enjoyed stay and everything about this Holiday Inn. October 29, 2014
Rated 5.0 out of 5.0 by Great Hotel First vist, everything clean and in place. Friendly staff. October 29, 2014
Rated 5.0 out of 5.0 by Great Place to stay! We have stayed in the Kingsport HIE for several years while visiting family in the area. It is a top notch hotel with a friendly and helpful staff. Look forward to our stay there in the spring of 2015. October 28, 2014
Rated 5.0 out of 5.0 by Great Service and Wonderful Visit We had a wonderful stay at the Holiday Inn Express in Kingsport. From the time we checked in till the time we checked out the guest services was excellent. Loved the room and breakfast was very satisfying. Will definitely be staying here again. October 28, 2014
Rated 5.0 out of 5.0 by Nice Hotel All in all an excellent choice. The doors for connecting rooms are a little thin, because I could hear my neighbors, but it wasn't to overbearing. Everything looked and felt great at this hotel. I would recommend this one to everybody. October 27, 2014
Rated 5.0 out of 5.0 by Very Nice This was the second time we stayed here and it was great both times. Everything about the place was great especially the bed. The bed was so comfortable we came home and called Serta so we could order one. Very much recommend staying here. October 26, 2014
Rated 5.0 out of 5.0 by Wonderful stay for business As a frequent traveling Platinum member, this may have been the cleanest and most amenable IHG property I have stayed at within the last (3) years. Thank you very much! October 21, 2014
Rated 5.0 out of 5.0 by Great Value and Location The quality and professionalism of the staff as well as the size and comfort of the accommodations make this a great value. October 21, 2014
Rated 5.0 out of 5.0 by Great Stay Very clean and quite place to stay. Staff was very friendly and helpful. Will be staying again when I'm in the area. October 20, 2014
Rated 5.0 out of 5.0 by Excellent Choice! Was very pleased with this Holiday Inn Express. Staff was very attentive and friendly. The hotel was clean and inviting and we had no negative experience whatsoever. Highly recommend this location hotel and would stay here again. October 17, 2014
Rated 5.0 out of 5.0 by Decorations Really enjoyed the fall/Halloween decorations- great trees, and collection of pumpkins. Well done! October 10, 2014
Rated 4.0 out of 5.0 by Clean and Modern, Close to Airport Hotel and grounds were very nice. Check-in staff was friendly. We got in late and left early so we did not get to use pool, gym or eat breakfast. The room was big and comfortable. The bed was a bit hard and the pillows were lumpy, that is my only complaint. October 9, 2014
Rated 5.0 out of 5.0 by Great view and location I would recommend this hotel for a stay in Kingsport. Easy to find off 1-26. Our king bed suite with two rooms was great. The facilities were very inviting. October 7, 2014
Rated 5.0 out of 5.0 by Seasonal Enthusiasm Hotel decor is strikingly beautiful, inside and out, incorporating fun seasonal decorations. Staff was welcoming as well, with a GREAT recommendation for dinner only minutes away. Mattress and pillows contributed to super restful sleep. Only stayed one night, but we look forward to a return visit. October 6, 2014
Rated 5.0 out of 5.0 by Great room for the price Just stopped through on a longer road trip, the room was relatively cheap for how much space was there. Area was clean and checkout was quick. October 3, 2014
Rated 5.0 out of 5.0 by quiet and comfortable and spacious rooms We booked the hotel online and we were thrilled with everything about our stay from start to finish---lovely spacious room----good customer service---endless breakfast choices and quiet! October 2, 2014
Rated 5.0 out of 5.0 by Great hotel Hotel was wonderful. The staff was great, everything was clean, the rooms were excellent. The only thing lacking for my husband was the bed- he said it was TOO hard. I on the other hand loved it! Overall, I would highly recommend this hotel to others. October 1, 2014
Rated 5.0 out of 5.0 by Nice property in Kingsport Appreciated nice staff and a good breakfast on this quick overnight business trip. Internet worked very well and the room was well appointed and comfortable, including a small fridge and microwave. I will definitely stay here again when in the area. September 29, 2014
Rated 5.0 out of 5.0 by Great Decor in Common Area The staff was friendly and attentive. The hotel was clean and the breakfast bar was very good. The room itself was clean and temperature control was nice. There was not a lot of noise inside or outside the hotel. I would stay again here. September 16, 2014
Rated 5.0 out of 5.0 by Recommend this hotel I am very careful about where we stay, this hotel met our expectations and we will use this property if we are in the area again. Comfortable rooms, clean, good breakfast, quiet location and helpful staff. September 16, 2014
Rated 4.0 out of 5.0 by Bed Ok Pillows poor Service excellent at this hotel. Within hotel overall good with the exception of bed/pillows. Ambience around hotel has clearly suffered during current recession. Closures September 16, 2014
Rated 5.0 out of 5.0 by Nice stay, but a bit pricey! Nice room and staff was very friendly, but was expensive. September 14, 2014
Rated 5.0 out of 5.0 by Great service Enjoyed our stay, will stay here again. The staff is so friendly. September 9, 2014
Rated 5.0 out of 5.0 by Fabulous Hotel Easy to access from highway. Clean and well lighted outside. Wonderful decor inside. Very pleasant staff. Extremely clean and comfortable room. Couldn't have asked for anything better. September 9, 2014
Rated 4.0 out of 5.0 by 2nd Stay I'll start with the bad: 1) The room cards failed multiple times. I had to return to the desk multiple times to have my room cards reprogrammed no less than 5 times during my two day stay. More than one person at the desk said that this was an ongoing problem and they didn't know what to do about it. 2) Breakfast was awful at best for any of the cooked items. Sausage was dry, biscuits were dry and hard, powdered eggs were grainy and the boiled eggs were not fresh. 3) There were questionable stains on the walls in the hallway and it looked like someone had been cutting wood out in the hallway. The good: 1) The staff was very accomadating. My wife has a service dog and they reacted in professional manner to the dog. The dog was properly harnessed so it was not a suprise to anyone at the front desk. Many places will challenge you even after seeing a labeled harness. 2) Very clean, comfortable rooms. The hotel has undergone some settling so there some cracks in the ceiling that should be addressed. 3) The hotel sits on a quiet property so no traffic noise and we were there on a fairly empty weekend. September 8, 2014
Rated 5.0 out of 5.0 by Great Weekend in Kingsport Great stay with good friends at a very nice hotel. It is probably the nicest Holiday Inn Express I have encountered. The staff is very friendly and the facility is awesome! August 27, 2014
Rated 5.0 out of 5.0 by Very polite and attentive The whole motel was very clean and inviting. The staff was vey helpful and courteous. Rooms were cleaned everyday. Note was left from housekeeping the she hoped we enjoyed our stay and to have a safe trip home. I have never had the experience before. (that really made us feel important) I would recommend anyone to stay there. August 19, 2014
Rated 4.0 out of 5.0 by Business trip I travel here about once a month and pick this spot because the staff is friendly and I can count on having a good stay each time. August 15, 2014
Rated 3.0 out of 5.0 by What a let down... Arrived at the property in the last minutes of the day and was greeted by a drunken wedding party smoking and drinking from open beverage containers. The entrance was adorned with a tatty ORiely Auto parts banner which obviously was representative of some of the guests. ( NASCAR ?) The desk clerk was a competent young man who apologized for the crowd creating cigarette smoke and blocking the entrance. I have breathing difficulties so do need second hand smoke to compound my illness. Soon after my lobby entry, a guest (mother of the bride) entered the lobby with two other women to stabilize her drunkenness. Breakfast was "The Worst" of multiple property stays over the past three weeks. The components perpetration and public access were unmanaged and available so multiple personal contact with food stuffs was unavoidable. The boiled eggs were obviously several days old. The powdered eggs poorly prepped and the sausage tasted of old age. During our time in the breakfast area there was NO wiping of vacated tables and restocking was based on patrons complaints. Lastly, for me; the business center computer did not work. Reported this to desk manager ... Oh well IT guy coming today. ... No reservations capability for me = brand change tonight! Miffed and maybe Mad by days end. The hotel public areas and our suite were very nice and well kept. As a retired business's owner I suggest an unannounced franchisee management review and property operations inspection. ? Time for me to move to Marriott? August 11, 2014
Rated 5.0 out of 5.0 by Loved it! Room was so clean and nice! Had a very quiet, restful sleep. It did not have the loud annoying air conditioners that most hotel rooms have. Will definitely stay there again! August 5, 2014
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