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Rated 4.7 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Great staff. I stay here about once a month, tried the other chains close by, but the staff here keeps me coming back. Even if I find a problem with a room, they take care of it. The breakfast is varied enough and has a lot of choices to satisfy. Great coffee. March 16, 2014
Rated 4.0 out of 5.0 by Comfortable Stay I spent the night in Kingsport on day one of my 2013 birthday road trip in the mountains of VA, TN, KY, & NC. I booked a suite. I was impressed by the subdued elegance of the suite, the cleanliness, comfort, descent wireless access, and the quietness. (A policy against running and horseplay in the hotel is posted in many common areas. Much appreciated.) However, I was as disappointed in the lack of HD TV for the widescreen as I was in the Redskins' loss to the Dallas Cowboys that I watched in RD last night. The complimentary breakfast is a nice touch, but I don't care much for fabricated cheese omelets. The bacon had sat under the heat lamp long enough to get crumbly. Still, there are many breakfast items to choose from, so no need to go hungry. Overall, a very enjoyable stay! March 4, 2014
Rated 4.0 out of 5.0 by Comfortable bed, great reservation service, great jacuzzi Everything was great. Wish they had discounts for being in town for medical procedures. Was looking forward to relaxation by the fireplace but it would not work. Sent a maid up and she tried but it would not work. :-( February 13, 2014
Rated 4.0 out of 5.0 by Good location and comfortable stay The room was clean. The beds were comfortable. Breakfast was good. Staff was polite. Hotel was nice. The room was a little too warm even with turning the thermostat down. But, overall was a convenient location and January 30, 2014
Rated 5.0 out of 5.0 by Fantastic overnight stay This was a stopover trip on my way from Memphis to Washington DC. Just a shame that I was only able to spend one night there. Lovely hotel. All of the staff we encountered were polite and courteous. Great big bedroom that was very clean. January 12, 2014
Rated 4.0 out of 5.0 by A great experience! Hotel was beautifully decorated for the holidays! Staff was very friendly. Room was clean and quite comfortable. Loved the queen sized beds & 2 types of pillows (labeled soft & firm). Breakfast was full size & hot! Although the hotel was 4 miles off of I-81 (on I-26 W), it was worth it! January 6, 2014
Rated 5.0 out of 5.0 by Nicest Hotel Experience My stay at the Holiday Inn Express was the best hotel experience I've ever had. Every aspect exceeded my expectations. My family and I were very pleased. January 4, 2014
Rated 5.0 out of 5.0 by Wonderful Staff I have spent every Monday thru Thursday at this IHG for the past 4 months and I have to thank all the staff for being so hospitable. I especially want to thank Rofina for finding my medicine that I left behind and turning it in to the front desk. Pat J then took it upon herself to contact me and arrange for me to pick it up after work. I have stayed at bigger named properties where the staff have not extend such a courtesy when I have left items behind. Thanks and have a great 2014. If I ever have another contract in Kingsport. I'll be back. Chicagoman9 December 25, 2013
Rated 3.0 out of 5.0 by unappreciated I am a platinum rewards member that doesn't feel appreciated here. I haven't received my preverred room type in several stays and I can't remember the last time I received an upgrade. The rooms are OK, but I do expect a little extra for my loyalty. December 17, 2013
Rated 4.0 out of 5.0 by something needs to be done about the hot breakfast The breakfast are bad. the eggs are gross and will not eat them. I have to go some where to get breakfast. The so call hot breakfast is not good, even the cereal in not good, need to get brand named cereal. The cereal does not have much of a tast. Maybe you should try to eat the eggs, I don't even think they come from a chicken. the commodes in this motel was very loud, you could hear them all night, until you fall asleep. December 16, 2013
Rated 5.0 out of 5.0 by Great place I've stayed here several times now and it's been great every time. The staff is great and the rooms are clean & comfortable !! December 5, 2013
Rated 5.0 out of 5.0 by WOW. One of the best Holiday Inn Expresses!! We called the hotel from the road and Shawn (who answered the phone and then checked us in later) was fantastic. He provided great information and was so pleasant. When we checked in, we could not believe the lobby and breakfast area. They were beautiful with amazing (and tasteful) Christmas decorations. It all made a business trip during the holidays so much more like being at home. After we got into our room, I called the front desk immediately. We were shocked to find a beautiful fireplace (electric) ready to go. Our entire experience was delightful. Thank you!!!! November 27, 2013
Rated 4.0 out of 5.0 by Just Like Home This place is like my home away from home.. They treat me like family. November 24, 2013
Rated 5.0 out of 5.0 by Great Stay Staff is very friendly and helpful. Very Clean rooms. Fast internet. November 18, 2013
Rated 5.0 out of 5.0 by Excellent stay comfortabl service great, comfortable bed, food wonderful, would stay again on way through November 15, 2013
Rated 5.0 out of 5.0 by Very clean and comfortable room. This motel was the cleanest, nicest motel I have been in in awhile. I came for one night and was highly impressed by the cleanliness and how beautifully kept this motel was. This is the cleanest and nicest Holiday Inn Express I have been in. Staff was friendly and I felt safe there. Would highly recommend this motel! Can't think of any bad thing about it or the stay!:) November 5, 2013
Rated 5.0 out of 5.0 by great fall experience at this location enjoyed the great Halloween decorations throughout the lobby, breakfast area and in other locations in the hotel. October 22, 2013
Rated 5.0 out of 5.0 by Great property. Attentive staff. In addition to being a clean, modern and comfortable motel, the location is very convenient to restaurants and the interstate highways. October 18, 2013
Rated 5.0 out of 5.0 by Comfortable Comfortable and clean. I have stayed here often and am always impressed. October 15, 2013
Rated 4.0 out of 5.0 by Great Lobby Incredible decorations for the fall. Beautiful lobby to relax and dine in. No acknowledgment for being a loyalty member and kid at check in was poor. October 10, 2013
Rated 5.0 out of 5.0 by Great Value and the bed is great! I am impressed how management helps out. From the free breakfast to the snack after work to the free wifi it is hard to find this much value anywhere else. You can't beat it. I have found a place I call home while in Kingsport , TN. Paul October 7, 2013
Rated 5.0 out of 5.0 by Great place to stay The staff was attentive, courteous, and knowledgeable. Very well trained and so helpful!! I would most definitely stay here again! October 7, 2013
Rated 5.0 out of 5.0 by quiet, clean hotel room was clean, good water pressure, extra pillows was great, towels were very soft and plentiful, was there for race weekend so prices were high but all hotels are that way on race weekend. breakfast was good. would have been nice to have breakfast available extended hours for race weekend. no tables available for us to sit and eat breakfast on our first morning. quiet. would stay again. no complaints. need new entertainment in lounge. asked for confirmation to be sent to my email and never received. September 2, 2013
Rated 5.0 out of 5.0 by A very pleasant experience! We were on our way home from vacation and I found the hotel on my GPS. I called & gave them my IHG number and it was so easy. When we got there, the check went very smoothly, the young lady was friendly and efficient. When I asked about places to eat, she was very helpful. The room was clean, bed was comfy and we enjoyed a yummy breakfast. Thanks for an enjoyable stay! August 22, 2013
Rated 5.0 out of 5.0 by Great hotel! We have stayed at this hotel on two different trips. We can always count on it to be top-notch, and will include it on our regular trips to the East Coast. August 16, 2013
Rated 5.0 out of 5.0 by Great stay Great stay. Only thing bad was there's not many restaurants around to eat at night. Enjoyed my stay. August 8, 2013
Rated 5.0 out of 5.0 by Beautiful, Comfortable, Quiet We were able to stay in a Jacuzzi Suite. Even though we didn't have time to enjoy the tub, the room was great, the view was superb, and the breakfast delicious. The room even had a fireplace - probably the first one I've ever seen in a HI Express. August 3, 2013
Rated 3.0 out of 5.0 by good location this is a better visit than most hotel that i stay in and im a 5 night a week guy July 29, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel We had to go to a funeral in Kingsport and this was the closest hotel to the funeral home Last minute reservations but was accommodated nicely The room was great the breakfast was delicious and the staff was very pleasant I thought the room was a little pricey but that could be because of the last minute reservations Overall the hotel was very comfortable July 28, 2013
Rated 1.0 out of 5.0 Poor experience My family and I were bitten by some type of bug while staying one night there. The staff seemed not to care. I stay Holiday Inns on business routinely, and have never had an experience like this at any other Holiday Inn. July 26, 2013
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