Rated 4.6 out of 5 by 282
Rated 4.0 out of 5.0 by Let's go 'eers Good clean property with comfortable stay
This property is a good, clean location. The room was very clean and up-to-date furnishings. The front desk staff was courteous and professional, even calling me by name upon check-in (last scheduled booking of the night). The hotel features were very nice.
Although we didn't have the chance to use them, the indoor pool looked clean and the exercise room equipment looked nice.
The property is easy to access and is well lit.
The only issue that we encountered was the breakfast service. The employee was not helpful in refilling when asked by us and another hotel guest. She was not customer-focused and was more interested in cleaning up the area 15 minutes early before the end of the breakfast period. (this is not typical for other HI properties that we have stayed)
April 19, 2016
Rated 5.0 out of 5.0 by MSK49 Best Hotel
The hotel and staff are wonderful, very friendly, clean and cheerful. I would go out of my way to stay in the hotel. The room was very clean and a pleasure to stay in.
April 11, 2016
Rated 4.0 out of 5.0 by JeepDawgz Don't flop on the bed!
Overall the quality of the hotel was excellent as expected for a HIE branded hotel.
Our only concern was the quality of the mattress of the main bed...
Our son being 10, is unable to actually just sit or lay on a bed...he has to be a fish out of water and bounce, flop, jump, or otherwise throw himself on any bed he gets into or onto...until he met the bed in this room...
He learned on his first encounter that its not a good idea to flop down on something that feels like plywood with a sheet on it...the sofa bed he slept on was softer than the main bed in the room...
Otherwise...the hotel was exactly what we have come to expect in a HIE hotel...excellence!
April 8, 2016
Rated 5.0 out of 5.0 by cunger05 Breakfast in Great Room and Internet
Love the free WIFI and breakfast variety. The food tasted fresh and the WIFI was quick
April 3, 2016
Rated 5.0 out of 5.0 by Hayeshappy Busy weekend
I was there with my family for a three day conference but I was glad during all of the busy times of the weekend there was a relaxing and welcoming place to escape to for my family. The breakfast was outstanding and the rooms were perfect.
March 17, 2016
Rated 3.0 out of 5.0 by jdpinclt Average Property with non-existent WIFI
Traveling for business several days a week has me in a lot of IHG properties. A road warrior really needs a clean comfortable place to stay and internet access to complete the day's sales reports etc. This property falls short.
On the third floor the internet was sooooo sloooo that the sites kept timing out. When I asked about this at the front desk I was told that there wasn't a problem and the girl said "I'm on it and it's working just fine." I then brought my laptop to the lobby and was able to access the internet with no problem so it wasn't my laptop, my cell phone or my tablet that was the problem. It was the 3 floor WiFi speed.
It you are looking for an average IHG hotel to get some shut eye in and have no need for internet you may be happy here but if you need to get some work done you need to move on to another property or plan on spending your evening working in the lobby.
March 15, 2016
Rated 5.0 out of 5.0 by Deanne78 Clean room
Our room was very clean and the bathroom was really clean. The bathroom had a lot of towels in it. The bathroom had hand soap and Shampoo and Conditioner there for us to use. Which was really nice to have on hand.
March 10, 2016
Rated 4.0 out of 5.0 by PDXGeo Kingsport
I had to move to this HI because the Johnson City HI Express (where I was staying long term on business) was booked for a couple of days. My main issues with the Kingsport property was that there was almost no hot water and I could not get wifi in my room. Other than that, it was up to other Holiday Inn Express standards. I probably won't stay there again because it is further from the area that I would be working and there is less to do in terms of restaurants and other amenities around Kingsport than there is near Johnson City.
March 6, 2016