Rated 4.0 out of 5 by 128
Rated 5.0 out of 5.0 by Caroboe Clean and comfortable
Checking in was quick and the staff were all very pleasant and helpful.
We had booked online but were offered a choice of floor and whether we wanted to be at the front or back. Guess the front would have the better view but the back was soooo quiet!
Good choice for breakfast.
Was great to be able to leave the car and walk everywhere.
Love Hull - it deserves to become a city of culture.
Great concert from Hull Philharmonic and visit to Ferens Art Gallery.
February 27, 2014
Rated 1.0 out of 5.0 by bacx Very poor experience
There was a loud repetitive knocking noise in my room all night and as the hotel was full, there was no other room to move into. The night receptionist was unable to help and did not even mention the possibility of any compensation. Furthermore, the telephone in my room did not work and the shower gel holder was full of mould. An altogether extremely disappointing stay. Definitely NOT up to the normal level of HI Express that I have come to expect.
February 20, 2014
Rated 2.0 out of 5.0 Single Beds - Not so good!
I travelled up from London for a 2 nights stay and when i arrived i was put in a room with 2 single beds.
which i wasn’t even advised at the reception when i checked in, only to find out when i got to my room.
i called reception, they said that all the rooms in the hotel were booked that night and they couldn’t do anything for me.
So fair enough, i thought, it’s not a big deal until i went to sleep on one of the single beds.
VERY uncomfortable and every time i turned the bed would move, it seemed like 2 foldable single beds in my room.
i complained to reception and they didn’t and couldn’t do anything about it.
i should have been offered some points at least on my membership as an apology. but i got nothing!
It was clean room and warm. but wouldn’t want to be sleeping on a single bed again! Lucky i didn’t bring my wife with me this time i went on business!
February 20, 2014