Rated 4.6 out of 5 by 82
Rated 5.0 out of 5.0 by ZAN013 the ONLY flaw is breakfast
Experienced another stellar stay at this location, but every visit brings worse breakfast choices. Cold eggs (the only eggs that seem to hold their warmth in the warming trays are scrambled; the faux omlets are rubbery and cold, and never taste like eggs), and very limited yogurt selections (you used to offer low fat varieties . . . not everyone wants full fat yogurt). Fresh fruit is also marginal, featuring over ripe bananas, only good for banana bread or baking, and small, very bruised apples. I'm grateful that McDonald's is just across the street, and a Tim Horton's not too far up the street, but on a very rainy, windy, cold day, leaving the property for breakfast is not a great use of my time.
Staff are exceptional, pleasant and welcoming and rooms are aways comfortable and clean. The addition of the make-up lights in the bathrooms are a vast upgrade from other locations, with minimal bathroom lighting. For that I thank you, but PLEASE, work on the breakfasts.
February 22, 2014
Rated 2.0 out of 5.0 by Jckson Disappointed
We made a reservation to celebrate a late Valentines Day. We wanted a place with a hot tub and a pool, so when booking we specifically asked if they had the hot tub. They confirmed they did but failed to tell us it was not working,.. barely warm. We did have a room with a jacuzzi tub but very little hot water when we woke up.. it was a quick shower. They did give us some money back for the jacuzzi suite since we were unable to use the tub. It is a beautiful hotel and the beds are great.
February 21, 2014
Rated 3.0 out of 5.0 by BGB11 I need to be a Gold Member for a bottle of water?! are you serious?
As a business professional that travels across Ontario bi-weekly and has started to use HIE and HI hotels to stay at, for the most part, I am very pleased. Yet here I am, checked into the HIE in Kingston. When I asked if there was bottled water, (because this was offered to me before as a Thank You for being a member), I was just told that your policy has changed that only Gold and Platinum Members receive complimentary water. I think it may be time to look at another hotel chain.
February 12, 2014
Rated 5.0 out of 5.0 by ggw13 Ice storm time
Came in late in nasty weather. Were made to feel welcome. Beds were very comfortable and the hotel is clean. The breakfast was good too. Would go again.
December 26, 2013
Rated 5.0 out of 5.0 by Prometheus01 Holiday Inn Express
I stay at Holiday Inn Express hotels as much as possible. The staff is always friendly and offer quick, efficient service. The rooms are always clean and I particularly like the work stations provided in the rooms. The breakfasts are much appreciated, as are the healthy choices provided. The Kingston location is no exception and I stay there whenever I'm working in the area.
December 25, 2013
Rated 5.0 out of 5.0 by ZAN013 Always Great!
Enjoyed another terrific business staff. Staff are always freindly and I appreciate their attention to detail.
Only downside is breakfast. Other Holiday Inn Expresses have a more varied menu and choices (plural) of fresh fruit that is not past it's prime. The bananas are great if you're inclined to make banana bread. Too bad I don't have time to accomodate that.
December 14, 2013
Rated 5.0 out of 5.0 by MPKB Everything was perfect!
Everything was perfect, from the service, to comfort to price. I'll definitely come back.
December 12, 2013
Rated 4.0 out of 5.0 by EtchGuy Only let down by the elevator
I was actually most surprised by this hotel. Despite its poor location, just off the highway, they have pulled it off as a very good hotel.
If it were not for a very nosey elevator next to my room, I would have had to say this hotel is a perfect representation of the Holiday Inn Express brand.
Note for manager: Check the Priority Club status of the guest before putting them in a room next to the elevator! This room (306) should not be given to a VIP guest of Platinum (or well above in my case) Elite status!
December 5, 2013