Rated 4.0 out of 5.0 by Rleitch Would recommend
Was there for a funeral, not the best of circumstances. We were greeted by a very friendly and competent staff member who made the registration process simple and pleasant.
Breakfast was good, loved the techie pancakes.
We had a number of rooms on various floors but were able to keep in touch.
We had a number of people holding a wake (10 - 14) and space was a bit tight - we might have tried for a suite with a few more seats but it went well.
One niggly concern a couple of the rooms did not seem to have blackout curtain - or at least we could not find them which did not provide for a dark night sleep.
Overall a good place for a group to meet and greet.
May 7, 2013
Rated 5.0 out of 5.0 by TonyZ13 Great Staff
Thank you to Biba and the entire staff for taking such good care of us.
May 4, 2013
Rated 5.0 out of 5.0 by bustravel Centrally located, comfortable room, great staff
Would definitely stay at this location again when I'm in Kingston.
April 24, 2013
Rated 1.0 out of 5.0 by Pixiechick Poorly constructed hotel
Hotel design (especially the rooms) is beautiful, however walls are paper thin, so you hear EVERYTHING from your neighbors. Wasnt able to sleep or relax as a result.
April 23, 2013
Rated 3.0 out of 5.0 by JohnRW Noisy room but good VFM
We stay at this hotel frequently. It is clean, and the staff is great. Facilities are super for what it is, an HI Express. Location suits us for access to the main highway (401) and our daughter's school.
On the plus side, very clean rooms, friendly staff, large rooms (we had a mini-suite sort of extended room), complimentary local and national newspapers and wireless, and breakfast meets the requirements for a quick start to the day. Coffee was good.
On the down side (and I realise some of these are chain standards set for HI Express hotels and beyond the control of the manager), the rooms are DARK DARK DARK. The bathroom desperately needs a close-up mirror and brighter by at least 3 fold lights. Even the lounge area of the room is very dark. And I know the chain dictates plastic coffee cups and water glasses in the rooms, but that is not particularly environmentally friendly.
In addition, room 312 (and I suspect all the x12 rooms) had invasive HVAC noise that started and stopped 24/7 and made sleep difficult.
All that said, we'll go back, but request a different room.
April 9, 2013
Rated 5.0 out of 5.0 by co74 Very comfortable
Was on an overnight for business. Hotel is very welcoming and comfortable. No complaints. Easy access to highway, some shopping, few restaurants close by. Would definitely recommend and stay again when in the area.
March 18, 2013
Rated 4.0 out of 5.0 by Brian3161 Great place to stay
Everything was clean in the entire hotel from the lobby to the pool and the room of course. The staff were all great except for one person in the breakfast areas who when asked how the pancake machine worked she said "when it works". I've never seen one of these before but thought it was a good idea. And even though the employee was skeptical the machine delivered a pretty good pancake! Otherwise all the employees were very friendly and helpful. Overall a great stay!
March 12, 2013
Rated 4.0 out of 5.0 by DnA1 Breakfast
As I stay here many times over the course of the year, it seems that during a stay one can only eat re-warmed ham or sausage so many times. I see bacon has been taken off the menu.
February 28, 2013