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Rated 4.6 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by very good service all was good and clean, parking was good, room was very clean, good location, freindly staff, internet was good, tv reception ws a litlle hazy, did not use the gym, pool, business centre, breakfast was good. November 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Hotel was very clean. Hot tub was very good and I liked the TV in the pool area. Room was very big and bed was nice. I liked the 2 different styles of pillows - firm or soft available on the bed. November 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed and Excellent service. Clean Bed Comfort Safe Breakfast good Will choose this hotel in next trip November 7, 2014
Rated 5.0 out of 5.0 by Wonderful stay I would stay at this location again. There was a large selection of food for the complimentary breakfast, the beds were very comfortable, the room was clean. The hotel also had a pool and hot tub, which was nice to relax in. The staff were very helpful and friendly. The complimentary coffee/tea was available in the lobby 24/7 as well as a selection of fruit. This hotel was in a great location, close to the highway, about four km to downtown, next to an outlet mall, for those who like shopping. I had a worry-free great experience! November 5, 2014
Rated 5.0 out of 5.0 by Loved it In transistion from one place to the next. We were able to get a room while on the raod. We arrived shortly after and the front greeted us as we have come to expect with IHG. Laundry facilities were great! Quiet comfortable even though it was a full night. Minimal noise and a great sleep! Thanks so much. November 5, 2014
Rated 5.0 out of 5.0 by clean, comfortable and friendly Everything was just right (reception, room and convenience of breakfast) Good value and a pleasant place to stay. November 4, 2014
Rated 5.0 out of 5.0 by Nice stay Positive experience; nice and professional personnel, excellent sleeping quality November 2, 2014
Rated 5.0 out of 5.0 by Peace of mind and body Enjoyed a relaxing yet productive time in tis hotel. Staff were well capable of dealing with any isues I brought up and the room allowed me to relax as required and do some catch up while not having any internet issues to slow me down. October 29, 2014
Rated 5.0 out of 5.0 by Clean, modern, great value Was in Kingston for a charity event - I have stayed downtown Kingston several times at several different hotels. They were booked up downtown and we stayed at The Holiday Inn Express by the 401. Best hotel I have stayed at in Kingston - modern, clean and friendly staff. Comfortable beds and one of the better breakfast spreads I have eaten at. Well worth the price. October 27, 2014
Rated 4.0 out of 5.0 by Clean, fresh, new, convenient location Overall a very nice hotel. The location is great with shopping, movie theatre, restaurants near by and only 10 minutes to downtown and the waterfront, Had to take a handicap room which shower was somewhat awkward.. October 25, 2014
Rated 5.0 out of 5.0 by Great place We traveled from Toronto to Montreal and decided to stop in Kingston for the night because it was raining hard. The hotel was in an excellent location. Easy to get to front desk staff was very helpful and polite and the room was clean . It had everything I look for when traveling. Yes yes yes for this ihg property October 23, 2014
Rated 5.0 out of 5.0 by clean up to date rooms great staff my stay was excellent the room was quiet clean and comfy. the front desk staff are very friendly and helpful October 23, 2014
Rated 4.0 out of 5.0 by Comfortable bed, nicely appointed room. I was pleasantly surprised by the quality of the room. The hotel appears to have been newly renovated, so the furniture and fixtures were in very good nick. The room is a good size and the hotel location is right off the highway. There are several places to grab a bite, and the 24 hour Shopper's Drug Mart is right across the street. A 10 minute drive gets you to downtown Kingston and Queen's University. October 22, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel I stayed for 3 nights at the Holiday Inn Express and loved it. The staff were very friendly and welcoming. The common areas were very clean and nicely decorated/furnished. The guest room was exteremly clean and nicely furnished/equipped. I will be sure to stay here again the next tiome I visit Kingston! October 22, 2014
Rated 2.0 out of 5.0 Front Desk Staff Issue Please see the comments in the Survey. Selection of Staff and surprise Visit by your Staff. General Manager or Owner to be more visible to Customers. When I use to stay several times for business at Montreal Holiday Inn, the Owner came and met me and we had a dinner together and discuss the Improvement including VIP Customer and other customers. Also in USA one of the Holiday Inn put me in New Experimental Room Know as Green Room and give them my view points and comments and improvements which I did, and they send a Thank You Letter October 21, 2014
Rated 5.0 out of 5.0 by Great Stay I travel a lot for business and this was an excellent value for the money October 20, 2014
Rated 4.0 out of 5.0 by Great value and service We enjoyed our stay here and the only disadvantage was that we had to drive to downtown Kingston. Parking and breakfast is included, which is a bonus. October 16, 2014
Rated 5.0 out of 5.0 by Great Weekend Getaway Great Location , clean facilities and friendly staff. October 15, 2014
Rated 5.0 out of 5.0 by Highly recommend Clean, comfortable rooms and site. Professional , friendly staff. Nice layout and furniture. Comfortable setting. October 15, 2014
Rated 5.0 out of 5.0 by great place in Kingston Very comfortable location to explore Kingston area... not near the lake but the city is small and everything is accessible from this hotel October 15, 2014
Rated 5.0 out of 5.0 by Convenient just off the highway This is hotel is very clean and neat, excellent customer service and close to amenities. October 15, 2014
Rated 5.0 out of 5.0 by stay clean rooms at good price. It is cloase to 401. easy access to restaurant. October 14, 2014
Rated 5.0 out of 5.0 by Room with a view Nice spacious room overlooking the shopping mall. Very clean and tidy throughout the whole building and staff very helpful and friendly. October 13, 2014
Rated 5.0 out of 5.0 by great location and service I stay at this hotel everytime I need to come to Kingston for an overnight stay. I like the staff, very friendly and the hotel is not too large and not too small, keeping that friendly atmosphere. The location is right off the highway so its easy to find and get to October 9, 2014
Rated 4.0 out of 5.0 by Great location This Holiday Inn was a much better choice than the one on the waterfront. It is newer and cleaner. The room we had was fitted with a fridge AND microwave. The rate was much more competitive too than the other location considering the particular weekend we stayed. The self serve breakfast was adequate. However, using paper plates and flimsy plastic cutlery certainly doesn't say much about their 'wanting to conserve' policy we read about in the room. Bed comfort was good, but the quality of sleep was hindered by the noisy A/C heater unit and the fridge. However, if things like that doesn't bother you, you are fine. We should have unplugged the fridge. I would recommend this place. October 7, 2014
Rated 4.0 out of 5.0 by No hot water! This is an excellent hotel but needs to fix their hot water system. Staff told us that there was a sports team (ladies hockey team - 20 players) in the hotel and that is why there was no hot water. This excuse doesn't make sense, since if a hotel is full there would be just as many people showering! October 6, 2014
Rated 5.0 out of 5.0 by Beautiful Hotel Would definitely recommend this property! Very Clean and excellent staff. October 6, 2014
Rated 5.0 out of 5.0 by Comfortable, quiet, safe I visit Kingston 4 to 6 times a year for one night stays as I come to visit my daughter who attends Queens U. I use to stay closer to downtown but I find this hotel far more comfortable...the beds and pillows in particular. I would recommend this room to my friends and family. The rooms are clean and fresh smelling. The breakfast buffet is an added benefit and well enjoyed. October 5, 2014
Rated 4.0 out of 5.0 by Very Nice Buiding but not a great price Was a very nice stay just more expensive than anticipated October 3, 2014
Rated 4.0 out of 5.0 by maybe a new bed ? beside that all good all very good and thanks for everything, the girl at the front desk was excellent September 25, 2014
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