Rated 4.6 out of 5 by 105
Rated 5.0 out of 5.0 by finagin Excellent hotel, no complaints
Secound time there this year and will be back again. Easy to get to and not to far from down town.
July 6, 2013
Rated 5.0 out of 5.0 by ZAN013 A Warm & Welcoming Staff, Always!
Repeat business trips have me staying at this location frequently. Any problems are quickly addressed and all staff are very positive.
More locations should aspire to emulate the staff and management care and philosophies.
July 3, 2013
Rated 5.0 out of 5.0 by TheCat25 Great check-in experience :)
I was checked in very warmly by [Katrina or Patricia I think was her name]. She did a great job of making me feel welcomed:
* she said they were expecting me
* she used my name repeatedly
* lots of smiling
* you could tell she really enjoyed her job
I am a Consumer Experience Business Coach ~ so I have a very discerning eye for "delightful experiences" ~ I am always monitoring my experience with any business I touch: looking for great ideas. most delightful experiences however are rooted in "people". Katrina was excellent. thanks for this opportunity.
PS. You need to have stronger brand of coffee for those of us that prefer one really good cup of coffee per day. Thank you.
June 26, 2013
Rated 5.0 out of 5.0 by JGrim Great place to stay for business
Frequent traveler and I found this hotel to be one of the best HIE properties I've stayed at. Great staff, friendly and helpful, everything is clean and neat. Keep up the good work.
June 23, 2013
Rated 5.0 out of 5.0 by Gopfan Comfortable beds and room
We always stay at this Holiday Inn Express when we go to Kingston. Besides the fact that it is conveniently located, it is clean, comfortable has a lot of TV stations, WIFI, and a pretty good breakfast to get your day started.
Also has a pool and gym for longster stays!
We will be back!
June 20, 2013
Rated 4.0 out of 5.0 by Greasy Comfortable bed and great service
I really appreciated the upgrade and welcome the same treatment in future. Staff was great and very friendly. I would definitely recommend that location. The access to the 401 was great and very convenient
June 15, 2013
Rated 2.0 out of 5.0 by LOCMC CAREFULLY READ YOUR REGISTRATION CARD
I made my reservation through Internet and I ask for the "army" or Government rate. No difference between CAN and US.
I sign the registration card without realizing I was charged the US rate. Although I mentionned this mistake within 48 hrs of my stay, I wasn't reimbursed.
Very dispointed by the customer service.
June 6, 2013
Rated 5.0 out of 5.0 by Ja22 Nice rooms, very good service
We have stayed at the Holiday Inn Express in Toronto before and I was pleased with the experience so we decided to try them in Kingston for our overnight stay. The room was booked online the day prior, and I signed up for the Priority Club at the same time.
Check-in was 2 minutes, simply provide ID and sign one paper and we were off to the room. The room was nicely appointed with 2 queen beds, flat panel 32" TV, desk, dresser, microwave, and large mini-fridge. The beds were comfortable, with both hard and soft pillows identified and plenty of blankets. Connecting to the free WiFi was painless using the password provided with the room keys. The included breakfast in the morning was good, if a little basic (eggs, sausage, cereal, toast, bagels, fruit). Although we didn't make use of it the indoor pool and hot tub area looked nice. Check-out was as fast as check-in, just walk up and hand back the room keys, done. A receipt was slid under the door in the middle of the night.
May 25, 2013
Rated 3.0 out of 5.0 by ShariMac Terrible service at check in
Our check in experience was awful. The male staff member was off and on the phone the entire check in. Then he issued us our room. We tried our card on the door multiple times - the card did not work. I returned to the front desk to the male who was on the phone - he remained on the phone for over 5 minutes. He could clearly see that I had an issue with my card. From the nature of the conversation I could tell he was talking to another staff member about how he could handle the hotel on his own. FINALLY, he addressed me and re-coded the card.
Once again, the card did not open the door. My family waited outside the room for me while I addressed the problem again. This time, the male at the front desk decided to just change our room from the 2nd floor to the 4th. I asked why, he said that he would have to call someone in to address the lock problem. It was easier just to move our room. Easier for him I'll bet.
Not impressed with the level of service received.
May 18, 2013
Rated 4.0 out of 5.0 by Rleitch Would recommend
Was there for a funeral, not the best of circumstances. We were greeted by a very friendly and competent staff member who made the registration process simple and pleasant.
Breakfast was good, loved the techie pancakes.
We had a number of rooms on various floors but were able to keep in touch.
We had a number of people holding a wake (10 - 14) and space was a bit tight - we might have tried for a suite with a few more seats but it went well.
One niggly concern a couple of the rooms did not seem to have blackout curtain - or at least we could not find them which did not provide for a dark night sleep.
Overall a good place for a group to meet and greet.
May 7, 2013
Rated 5.0 out of 5.0 by TonyZ13 Great Staff
Thank you to Biba and the entire staff for taking such good care of us.
May 4, 2013
Rated 5.0 out of 5.0 by bustravel Centrally located, comfortable room, great staff
Would definitely stay at this location again when I'm in Kingston.
April 24, 2013
Rated 1.0 out of 5.0 by Pixiechick Poorly constructed hotel
Hotel design (especially the rooms) is beautiful, however walls are paper thin, so you hear EVERYTHING from your neighbors. Wasnt able to sleep or relax as a result.
April 23, 2013
Rated 3.0 out of 5.0 by JohnRW Noisy room but good VFM
We stay at this hotel frequently. It is clean, and the staff is great. Facilities are super for what it is, an HI Express. Location suits us for access to the main highway (401) and our daughter's school.
On the plus side, very clean rooms, friendly staff, large rooms (we had a mini-suite sort of extended room), complimentary local and national newspapers and wireless, and breakfast meets the requirements for a quick start to the day. Coffee was good.
On the down side (and I realise some of these are chain standards set for HI Express hotels and beyond the control of the manager), the rooms are DARK DARK DARK. The bathroom desperately needs a close-up mirror and brighter by at least 3 fold lights. Even the lounge area of the room is very dark. And I know the chain dictates plastic coffee cups and water glasses in the rooms, but that is not particularly environmentally friendly.
In addition, room 312 (and I suspect all the x12 rooms) had invasive HVAC noise that started and stopped 24/7 and made sleep difficult.
All that said, we'll go back, but request a different room.
April 9, 2013
Rated 5.0 out of 5.0 by co74 Very comfortable
Was on an overnight for business. Hotel is very welcoming and comfortable. No complaints. Easy access to highway, some shopping, few restaurants close by. Would definitely recommend and stay again when in the area.
March 18, 2013
Rated 4.0 out of 5.0 by Brian3161 Great place to stay
Everything was clean in the entire hotel from the lobby to the pool and the room of course. The staff were all great except for one person in the breakfast areas who when asked how the pancake machine worked she said "when it works". I've never seen one of these before but thought it was a good idea. And even though the employee was skeptical the machine delivered a pretty good pancake! Otherwise all the employees were very friendly and helpful. Overall a great stay!
March 12, 2013
Rated 4.0 out of 5.0 by DnA1 Breakfast
As I stay here many times over the course of the year, it seems that during a stay one can only eat re-warmed ham or sausage so many times. I see bacon has been taken off the menu.
February 28, 2013
Rated 5.0 out of 5.0 by Grizzly Stay here, it's a deal in terms of comfort and price
Good location, lots of places nearby if you want to do more than just eat at a restaurant (we got some nuts and things next door). Room was very clean, modern and everything worked. Front desk was really efficient and friendly at check-in, heck - they even laughed at my corny jokes.
Highly recommend you stay here.
February 20, 2013
Rated 5.0 out of 5.0 by Stevie212 Excellent comfort & amazing rooms
Your hotel was great. It was very convenient during the recent snow storm. The staff was very helpful and hotel entrance, lobby, breakfast area, room & pool areas were all extremely clean & well maintained.
February 14, 2013
Rated 5.0 out of 5.0 by denroy Usual wonderful stay!
I travel to Kingston on a regular basis for both business and pleasure and would not think of staying at any other hotel in Kingston. The quality of the facility is unmatched by any other hotels in Kingston. I have been travelling to Kingston for the above reasons for at least 30 years and was pleased to stay at this property once it was built and opened. I have referred many family members and business associates to this hotel and they have always thanked me afterwards. Not only is the facility kept up to the highest standards but the attitude of the staff is commendable. Recognition of Priority Club Membership is an added bonus and makes one really "feel at home".
February 11, 2013
Rated 5.0 out of 5.0 by Hanze25 Great staff
Very helpful staff when needed help with directions and to rebook the extra day
February 3, 2013
Rated 5.0 out of 5.0 by stigs Comfortable HIX with large, modern rooms.
Stayed in an extended suite for NYE.
+ Warm & efficient check-in
+ Attractive suite with two large rooms (entry to living room; bedroom at back)
+ Rooms are divided by a wet bar - nicely equipped with a sink, full-power microwave, bar fridge and cabinets
+ Comfortable beds/pillows/duvet
+ Nice soundproofing
+ Efficient modern wall-mounted heating unit with a mild hum
+ Smartly designed bathroom with ample counter and floor space
+ Ergonomic showerhead and hot water within 10 seconds
+ Two 42" Samsung plasmas, large work desk, area
+ Modern decor and thoughtful artwork throughout
+ Clean public areas; inviting lobby
+ Very good hot breakfast, especially by HIX standards
+ Directly off 401 highway with free parking; a mellow 5-minute drive to downtown Kingston
- Extended suites lack touches: empty cabinets with no glassware was odd; no robe; no-name toiletries
- No HD channels
- Slow-moving elevator
- Hot tub ON/OFF timer inexplicably hidden ... never experienced this anywhere else ... at the very least, there should be a sign
Overall, an excellent property.
January 31, 2013
Rated 4.0 out of 5.0 by Foxsilver Very nice modern hotel. Ideally situated in Kingston. Staff was warm and friendly.
The only concerns were the lukewarm temperature of the eggs and meats at breakfast, and lukewarm water for showering on my second day.
January 30, 2013
Rated 5.0 out of 5.0 by Citcat Excellent weekend getaway!
My husband and I spent a weekend away in Kingston and chose HIE because of the reviews and king/whirlpool suites and we were not disappointed! We were happy from check in to check out! The staff was very friendly and helpful. Offering assistance with where to go and even offering to make reservations :) The room was extremely clean, spacious, and very comfortable! No noise issues at all. We will definitely visit again and recommend to anyone we know going to the area!! Thank you Biba and HIE Kingston staff!!
January 25, 2013
Rated 5.0 out of 5.0 by BusinessGirl Great spot
Close to the 401, very comfortable, restaurants within walking distance, staff very efficient and helpful
January 23, 2013
Rated 4.0 out of 5.0 by doug85 Met expectations
Overall good experience. Quiet room. The front parking lot is small and a few big trucks were taking up multiple spots while the back parking lot was nearly empty. The back parking lot could have more lighting and snow removal.
January 15, 2013
Rated 5.0 out of 5.0 by kellye Great Room, yummy food
We decided to take our 2 children (age 4 and 5) on a one night stay at the Holiday Inn in Kingston. The room was great (an extended King Suite) and the kids had a ton of fun. We asked for a late check out so our boys could have one last swim, and got one no problem...we were enjoying the hot tub when we decided to stay one more night! Our room was available again, so we were in luck. Tthe breakfast was yummy, our boys loved the pancake machine, and the yogurt and eggs were great. I even had a workout in the gym, which had all that a person would need (3 pieces of cardio equipment, free weights, a bench, a ball, yoga mat, even a tv) There is a Shopper's Drugmart across the road, it is near a movie theater, fast food restaurants, and has 3 different gas stations near by too...our boys loved having a Bulk Barn to choose a few snacks from.
We will definitely be back..
January 9, 2013
Rated 5.0 out of 5.0 by Bob62 excellent place to stay
We found the accomodations excellent, and the staff very attentive to our arrival and departure. The full service restaurant next door saved us driving around town looking for a place for dinner. A great place to stop when travelling through Ontario.
January 4, 2013
Rated 5.0 out of 5.0 by OccasionalTravellor Ecellent service and a comfortable stay
As I have come to expect the Kingston Holiday Inn Express was an excellent choice for my Christmas stayover - staff were friendly and efficient. Overall nothing to complain about and an excellent stay overall.
January 3, 2013
Rated 5.0 out of 5.0 by 43Platinum Hope to return in the summer
This is a very well run property. The convenient location is also handy to see all the sites in the Kingston area. The facility is extremely well maintained. Customer service was the best.
January 2, 2013