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Rated 4.6 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Home away from home I was truly impressed with the motel! It is beautiful, the staff are very friendly June 27, 2014
Rated 5.0 out of 5.0 by pull out sofabed mattress The room cannot accommodate more than 2 persons unless the mattress is improved. June 26, 2014
Rated 4.0 out of 5.0 by Convenient location and helpful staff We enjoyed our stay there but when we used the indoor pool the smell of chlorine was very strong. We actually had to prop open the door going outside to get fresh air in. Otherwise we had fun. June 20, 2014
Rated 5.0 out of 5.0 by Great accommodating staff! The occasion was a surprise for my husband's BIG Birthday and the staff were accommodating in assisting family members and keeping it a secret until everyone had arrived and could surprise him! Thanks to the staff!!! June 18, 2014
Rated 5.0 out of 5.0 by Surprisingly Quiet Despite being close to the 401 why was very quiet and pleasant. Room was great. Only criticism was that the breakfast could have been better. The food was not refreshed often so the eggs were cold and they had big gaps in time in replacing other food such as the cinnamon buns and bacon. I think it may have been a staffing issue because the one lady working there was running like crazy and working hard, I just don't think they had enough staff on. Other than that - super clean, friendly, comfortable Would definitely recommend. June 13, 2014
Rated 5.0 out of 5.0 by Destination Spot The Hotel is a quite old by well maintained, there are a few maint. items the hotel should look at, but we enjoyed our stay. The front office was able to resolve our issues promptly. I would defiantly recommend this Hotel for its location and good service... June 11, 2014
Rated 4.0 out of 5.0 by Great place to stay in Kingson Excellent Customer service and very clean. Easy highway access. I will go back :-) June 3, 2014
Rated 5.0 out of 5.0 by Great staff and enjoyable stay We stay at the hotel every time we come to Kingston.. Staff are always wonderful and the rooms very comfortable and clean. They make our stay worry free from the moment we book our stay. May 31, 2014
Rated 4.0 out of 5.0 by Good deal! as usual is always great to stayed at a Holiday Inn Express! May 12, 2014
Rated 5.0 out of 5.0 by Great Decor I love coming to this hotel. Rooms are clean and I love the dark wood on the furniture. The staff is always super friendly and they go out of their way to ensure that I have a great stay. May 5, 2014
Rated 2.0 out of 5.0 by Nice rooms, but room for improvement This hotel has a great location for travellers, and the rooms are very comfortable, but if you like to work out while on the road then you may want to run right by. For a hotel of this calibre to have such worn out health equipment is just not acceptable. They have 4 machines consisting of 2 treadmills, a stair stepper and a bike. One of the treadmills was broke, the stair stepper did not work and the bike was a throw back from the 70's. Sorry IHG I will not be spending time with you in the near future and I travel to Kingston weekly. Spend some money and put in some decent equipment and you will see business "running back" May 3, 2014
Rated 4.0 out of 5.0 by Coffee HIE need to get better coffee in all their locations. We always have to go to another source for a good cup of coffee..... April 29, 2014
Rated 5.0 out of 5.0 by highly recommended in all areas I wrote 'an excellence experience' which was considered too short therefore I will make it longer by saying, 'an excellent experience in all ways'. April 26, 2014
Rated 4.0 out of 5.0 by Always Great....some improvements would help Always pleasant Value questionable as no corporate rate was offered as is in other Holiday Inn Express Inns Jacuzzi too cool Swimming pool defini.tely too cold Hotel was full of young hockey players running up and down the halls and elevators...this did not stop till 10 pm...somewhat annoying April 24, 2014
Rated 4.0 out of 5.0 by Great stop-over Very good place to stop on long trips. I don't know if all the rooms are the same size, but ours was very large, clean, with comfortable beds. Surprisingly quiet so close to the highway. Very friendly and helpful staff. Definitely use again for a stop over. April 21, 2014
Rated 5.0 out of 5.0 by Perfect!!! (except for breakfast) Another, of many visits, and not disappointed, for 95% of the visit! Except, the breakfasts continue to a huge letdown. Each and every visit, the breakfasts continue to get worse. If you can't get back to a least the level of where they were a year ago, than the rates should be cut to allow for breakfasts away from the property! Staff are always friendly and thoughtful, assist in every possible way, and I can only hope that someone will finally pay attention to the fact that breakfast is always high fat and mimimally nutritious. Fresh fruit (that's not past it's prime) would be great. More whole wheat/bran grains, and low-fat yogurt! You could offer it a year ago . . . what happened? Some internet connection problems, for the first time in the past two years, so can understand the unusual nature of the odd problem. Interness connections are usually flawless. I'll definitely be back (reservations have already been made), but will plan on breakfast away from the property, as improving your offerings is clearly not a priority. So Sad! April 12, 2014
Rated 5.0 out of 5.0 by Great value and free breakfast added bonus! This hotel was decorated very nice, the beds were comfortable and the free breakfast is always a added bonus! The pancake machine was the highlight! :) April 1, 2014
Rated 5.0 out of 5.0 by Polite and Friendly Staff Was at the hotel for a hockey tournament. Great location, next to the 401. Couldn't hear any hwy noise:# from my room. Very close to lots of restaurants #McD, Tims, Arbys, A+W, Boston Pizza, Wendys,...#, shopping area within walking distance and a movie theatre. Room was clean and decor was modern. Pool and eating area were very clean. Breakfast was good. Wake up call was very polite #Daylight savings time kicked in during our stay#. Was pretty quiet considering the other guests #other parents on team;)). Would recommend this hotel. Decent value. March 14, 2014
Rated 5.0 out of 5.0 by Highly Recommended We enjoyed our stay at this hotel and the complimentary breakfast. All staff were welcoming and helpful. Rooms were very clean and comfortable. Free internet was appreciated. The pool looked inviting but we did not have time to swim. Perhaps on our next visit!. March 9, 2014
Rated 5.0 out of 5.0 by the ONLY flaw is breakfast Experienced another stellar stay at this location, but every visit brings worse breakfast choices. Cold eggs (the only eggs that seem to hold their warmth in the warming trays are scrambled; the faux omlets are rubbery and cold, and never taste like eggs), and very limited yogurt selections (you used to offer low fat varieties . . . not everyone wants full fat yogurt). Fresh fruit is also marginal, featuring over ripe bananas, only good for banana bread or baking, and small, very bruised apples. I'm grateful that McDonald's is just across the street, and a Tim Horton's not too far up the street, but on a very rainy, windy, cold day, leaving the property for breakfast is not a great use of my time. Staff are exceptional, pleasant and welcoming and rooms are aways comfortable and clean. The addition of the make-up lights in the bathrooms are a vast upgrade from other locations, with minimal bathroom lighting. For that I thank you, but PLEASE, work on the breakfasts. February 22, 2014
Rated 2.0 out of 5.0 by Disappointed We made a reservation to celebrate a late Valentines Day. We wanted a place with a hot tub and a pool, so when booking we specifically asked if they had the hot tub. They confirmed they did but failed to tell us it was not working,.. barely warm. We did have a room with a jacuzzi tub but very little hot water when we woke up.. it was a quick shower. They did give us some money back for the jacuzzi suite since we were unable to use the tub. It is a beautiful hotel and the beds are great. February 21, 2014
Rated 3.0 out of 5.0 by I need to be a Gold Member for a bottle of water?! are you serious? As a business professional that travels across Ontario bi-weekly and has started to use HIE and HI hotels to stay at, for the most part, I am very pleased. Yet here I am, checked into the HIE in Kingston. When I asked if there was bottled water, (because this was offered to me before as a Thank You for being a member), I was just told that your policy has changed that only Gold and Platinum Members receive complimentary water. I think it may be time to look at another hotel chain. February 12, 2014
Rated 5.0 out of 5.0 by Ice storm time Came in late in nasty weather. Were made to feel welcome. Beds were very comfortable and the hotel is clean. The breakfast was good too. Would go again. December 26, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express I stay at Holiday Inn Express hotels as much as possible. The staff is always friendly and offer quick, efficient service. The rooms are always clean and I particularly like the work stations provided in the rooms. The breakfasts are much appreciated, as are the healthy choices provided. The Kingston location is no exception and I stay there whenever I'm working in the area. December 25, 2013
Rated 5.0 out of 5.0 by Always Great! Enjoyed another terrific business staff. Staff are always freindly and I appreciate their attention to detail. Only downside is breakfast. Other Holiday Inn Expresses have a more varied menu and choices (plural) of fresh fruit that is not past it's prime. The bananas are great if you're inclined to make banana bread. Too bad I don't have time to accomodate that. December 14, 2013
Rated 5.0 out of 5.0 by Everything was perfect! Everything was perfect, from the service, to comfort to price. I'll definitely come back. December 12, 2013
Rated 4.0 out of 5.0 by Only let down by the elevator I was actually most surprised by this hotel. Despite its poor location, just off the highway, they have pulled it off as a very good hotel. If it were not for a very nosey elevator next to my room, I would have had to say this hotel is a perfect representation of the Holiday Inn Express brand. Note for manager: Check the Priority Club status of the guest before putting them in a room next to the elevator! This room (306) should not be given to a VIP guest of Platinum (or well above in my case) Elite status! December 5, 2013
Rated 5.0 out of 5.0 by Great Stay Had a wonderful time at my Brother's 40th Birthday, and a great stay here was the reason for our visit. Very friendly staff, very new property so everything was in great shape. The room was very modern and classic style. Excellent access to the Highway, off and on which is important for travelers or business. The express breakfast was perfect. Just what you need to get you on your way. Really neat pancake machine !!! The only downfall of the area, and this has nothing to do with the hotel, was that everything shut down so early.... resturants, fast food etc. we wanted to go for drink and pick up some food for the room and everything close by way closed by 11. Shoppers Drug Mart was 24 hrs, but really !!!! Fast food was available but not what we wanted. Walked up the street to East Side Mario's, not far at all, but had to settle for that. Would have been nice to have a lounge in the hotel with appetizer type menu. Would stay here again !!! December 4, 2013
Rated 5.0 out of 5.0 by Late Arrival We arrived late, were checked in quickly with orientation for amenities and breakfast. Room was clean, beds comfortable and the included breakfast was delicious! November 26, 2013
Rated 5.0 out of 5.0 by Friendly staff. Staff members were friendly and caring. Tried best to serve our needs and priority was given for our level of satisfaction. We appreciate the services offered by Adam. November 23, 2013
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