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Rated 4.1 out of 5 by 170 reviewers.
Rated 2.0 out of 5.0 Mediocre I often stay at Holiday Inn Express' when travelling for business or personal reasons. I must say my visit to this particular location wasn't impressive. The best part was the front desk staff - they were very friendly and helpful. The breakfast in the AM was the worst I've ever had, food wasn't restocked timely - I went across the street to Chik-Fil-A because my eggs and sausage did not taste good at all. The room had a moldy smell - possibly due to no exhaust fan in the bathroom. The wifi connection was lacking - internet access was slow. I'm glad I wasn't travelling for business because I could not have worked from my room due to the slow speeds. Overall - my next trip to Kinston will not involve a stay at this Holiday Inn Express. I'm disappointed I wasted a free night's worth of IHG member points to stay at this location. October 6, 2015
Rated 4.0 out of 5.0 by reception the guy at the front desk was well trained and had a since of humor September 23, 2015
Rated 3.0 out of 5.0 by Rewards points trouble I reserved 4 rooms with my Platinum Elite number. 1 person changed his room to his own points number and they changed all 4 rooms to his points number. I didn't get my 500 check in bonus points either. I don't even know how I got the email to take this survey... It is addressed to me but it says someone else's name in the rewards area! This does not make me happy. I've had to call the rewards number to try to get it changed and I still do not have credit for my stay at your hotel. September 20, 2015
Rated 4.0 out of 5.0 by Great Service by Staff Good Value , Excellent staff only issue was smell of mold or dampness September 17, 2015
Rated 3.0 out of 5.0 by Rooms need ujpdating Staff are very friendly. However, rooms are in need of updating. September 17, 2015
Rated 5.0 out of 5.0 by Nice stay Staff went over and above to make our stay comfortable. We would definitely choose the Holiday Inn Express in Kinston again. September 16, 2015
Rated 5.0 out of 5.0 by Very Stress-Free Stay Clean facilities, friendly/helpful staff, quiet--back off the highway, close to downtown Kinston. We will stay there again. September 14, 2015
Rated 5.0 out of 5.0 by best feeling ever This was the best stay that I ever experienced in a hotel. The staff made the environment comfortable, unpretentious, friendly and welcoming the staff couldn't do enough for us they were eager to see that we were comfortable . I love great service . Let me tell you I've stayed in some so called 5 star hotels that couldn't match the service of the Holiday Inn in the small town of Kinston NC. Shout out to the staff, Ill be back. September 11, 2015
  • 2015-10-07T12:03:03.191-05:00
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