Rated 3.8 out of 5 by 38
Rated 4.0 out of 5.0 by DLBM03 quiet
Comfortable beds & room. Quiet environment...I never have a problem getting enough rest when I've stayed. The only suggestion I have would be to offer a to-go breakfast. I've never had the breakfast any of the multiple times I've stayed since I've needed to leave by 6am. Other than that, I've always had great service; the staff have always been great!
February 15, 2014
Rated 4.0 out of 5.0 by A Believer Great Service
Our recent stay was challenging because of a busted shower head and having to be moved so late at night. The staff was excellent and proficient with getting our room changed, not once but twice. The second room, someone had been smoking in a non smoking room! Not Cool at all when you suffer from allergies!
The final room was an upgrade and very comfortable! I will definitely continue to stay here. The best place in Kinston to stay!
February 12, 2014
Rated 5.0 out of 5.0 by Ek25 Very comfortable stay!
I went up to Kingston for the weekend because my family lives near by and I stayed here with some other family from out of town. The room was very comfortable an clean. I am pretty paranoid about these things--especially since you hear all of these horror stories on the news!
The staff was very friendly and did their job very well. The room was stocked with everything in the description. The only reason I gave 4/5 stars was because the air conditioning unit was SO noisey! Other than that it was a very comfortable stay.
I recommend stopping here if you need a place to stay overnight in town.
February 12, 2014
Rated 5.0 out of 5.0 by Matthew M Customer Service A+
Micheal at the front desk is a true professional. I have never in the many business trips I am required to go on very year met a more cordial,professional associate than him. Excellent customer service. Really went out of his way to see that my rooms were taken care of. Bravo Micheal!
February 3, 2014
Rated 5.0 out of 5.0 by MsJones2014 Outstanding Stay
My stay at this Hotel was very well serviced. No complaints at all. The staff here I can tell are very well trained and provided me with outstanding service. I will be using this Hotel again.
February 3, 2014
Rated 3.0 out of 5.0 by BobC1111 Snow and cold
We stayed during the snow storm on 01/28 & 29. I was not recognized as a platinum member when I checked in and felt that the front desk person was a bit "cold" and indifferent.
After arriving in the room we noticed that the heating unit was making a very loud noise. We called the front desk and they sent Hector to our room to check it out. He could not fix the unit and apologized a number of times for our inconvenience. Hector left and made arrangements for a different room. He returned and moved all our belonging to the new room and told us" if there is anything that can be done to make our stay more enjoyable he would do his best to get it done".
Something happened to the heat in the second room and it would not shut off. Hector to the rescue again. This time he quickly and efficiently replaced the unit with one that worked correctly. Hector made what could have been a terrible experience a pleasurable one.
February 2, 2014
Rated 4.0 out of 5.0 by Major-US Army Outstanding staff
Michael at the front desk is an outstanding young man. Polite, professional, and and anxious to do his job; represents your organization well. Breakfast staff and maids were extremely professional. Room was clean and comfortable. Only problem we had was people in room above us making a huge amount of noise all evening to well past 10 pm. Michael did his very best to try and resolve the issue.
January 26, 2014
Rated 4.0 out of 5.0 by Travel Doll Comfortable Stay
Overall stay was very good. Great hotel for Kinston. The front desk staff was very friendly and accommodated all our needs while staying at the hotel. Great Location.
January 9, 2014