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Rated 4.0 out of 5 by 74 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and pillows. Staff very accommodating Good location in reference to Truman St. Staff very friendly. Rooms very clean and comfortable. Nice breakfast that's complimentary. September 25, 2013
Rated 5.0 out of 5.0 by Nice size room and great breakfast! Our stay was during parents weekend. They inflated the prices for this weekend, which is very unfortunate. However, the pool was clean (cool), the breakfast was free and wonderful, the room was great in size and the showerhead had great power! The front desk was friendly, but not always available. I will stay there again for sure, but please keep your prices even. September 25, 2013
Rated 4.0 out of 5.0 by Kirksville HEI This property is the best place to stay in Kirksville MO. The property is dated and in need of remodeling. The hotel should add more rooms and upgrade the furniture and rugs in all the remaining rooms. Breakfast menu gets redundant if you stay frequently. More menu options would be appreciated. September 23, 2013
Rated 1.0 out of 5.0 by VERY DISAPPOINTED Normally I skip the surveys but this has been upsetting. We prebooked our room. Arrived checked in and things seemed ok. The bed was so UNCOMFORTABLE we didn't sleep well at all. Next day I went in to get coffee and there were pancakes all over the counter. Another lady just put her plate on top and made her some. No creamer in the containers. I still wasn't upset, no big deal. Upon check out we couldn't get a receipt, the clerk said the computer was down. Ok, things happen. This was Sunday, two days later our account was charged, still ok. The third day our account was charged again. I called the hotel, they said to call my bank. I did and they said they couldn't do anything because the hotel actually charged us two different times. I called the hotel and she sent me to managers voice mail, which was full. I got the clerk again who promised to take a message and have the manager call me the next day. NO CALL. I tried calling the hotel, NO ANSWER. I called the Customer Service for this branch who gave me a claim number and promised the manager would call...still waiting. September 19, 2013
Rated 5.0 out of 5.0 by Comfortable property Comfortable property-will stay again, but will not complete evaluation again because of your onerous required fields! September 11, 2013
Rated 4.0 out of 5.0 by Best in Kirksville Hotel choices are limited in Kirksville and it is obvious why this one fills up so quickly. Great breakfast choices, hot cookies in the evenings and nice clean rooms conveniently located to Truman State University. September 9, 2013
Rated 3.0 out of 5.0 by Probably best choice in town It's a small town so I didn't have high expectations. Bed was rather hard and pillows were small. Did a few hours of reading in the room and a footstool for the chair would have gone a long way. One of the better continental breakfast I've ever had though. September 8, 2013
Rated 1.0 out of 5.0 by Many services just aren't there A pleasant enough environment, most staff friendly. HBO removed from cable line up yet HBO flyers and schedule still in the room, confusing to the guest. No laundry services available at this location. Non smoking rooms are on the same floor where the few remaining smoking rooms are. The smell of smoke is everywhere, regardless of the fact that your room is labeled "non-smoking". Staff not at all receptive to concerns raised about the smell, kept repeating that the room was a "non-smoking" room. September 6, 2013
Rated 2.0 out of 5.0 by Great staff Great staff and great front desk staff. Try hard to make your stay comfortable. Rooms are old and need remodeling and new furniture. Beds are not real comfortable. Hotel is best in Kirksville but needs to be expanded. August 26, 2013
Rated 3.0 out of 5.0 by non-smoking smelled like smoke I was very disappointed in the smell of our room. We had a non-smoking room on the third floor that smelled like smoke and didn't feel clean. Also, when we walked into the lobby there was a bad odor too. Not sure if we will stay there again. Choices in Kirksville are so limited. August 24, 2013
Rated 4.0 out of 5.0 by It was fine I thought the service was friendly and clean, the breakfast unsurprising and dependable, the the price higher than it should have been. August 21, 2013
Rated 5.0 out of 5.0 by Great Service Everyone was wonderful! The staff was amazing as usual. Would definitely recommend this hotel to others. August 20, 2013
Rated 5.0 out of 5.0 by Great stay The room was clean. The staff was friendly. The breakfast was decent. Unfortunately, fruit was not included in the choices. One morning sliced ham was served. The next day bacon. The cinnamon rolls, however, were awesome. Our tub on the inside looked a bit worn. Other than that, our stay was great. We would stay there again. August 18, 2013
Rated 5.0 out of 5.0 by Great experience We had a great stay -- the room was clean and the kids enjoyed the pool and the "cafe" area down stairs. Also the front staff was extremely nice and the cookies in the afternoon were a nice treat. August 16, 2013
Rated 5.0 out of 5.0 by Checkin staff was great Checking staff was great. Housekeeping very friendly in elevators. August 1, 2013
Rated 2.0 out of 5.0 by Sub par for an Holiday Inn Express The carpet in our room was dirty and stained. The room has a musty smell and the AC was not able to clear it. The property has a run-downed look to it which is rare for a Holiday Inn Express. The pool was also really dirty-no amount of chlorine was going to clean it. The staff was friendly but the place needs an update and refresh. August 1, 2013
Rated 4.0 out of 5.0 by Best Hotel In Kirksville We thoroughly enjoyed our stay in mid July 2013. Did not utilize all facilities, i.e. pool. Workout/fitness room small, no TV, and only three machines but immaculate. Staff very friendly, ample parking, Liked it very much, plan to stay there again! July 19, 2013
Rated 5.0 out of 5.0 by Excellent four night stay Everything was great including helpful staff who treated guests like family, location, cleanliness of room and entire hotel, good breakfast with different choices every morning, Bath and Body Works toiletries, comfortable beds, high end sheets, lots of pillows, extremely quiet. I noticed how good the hotel smelled as soon as I got off the elevator. That is important to me! July 11, 2013
Rated 4.0 out of 5.0 by As it should be Short and sweet - was a great value for wonderful breakfast, convenient amenities, and relaxing atmosphere. Highly recommended! July 4, 2013
Rated 5.0 out of 5.0 by Nice Stay My buddy and I were riding our motorcycles to Nashville. We spent the first night here. They were very biker friendly and we enjoyed the stay. July 2, 2013
Rated 5.0 out of 5.0 by Great Service! I was provided excellent service at the front desk - the breakfast was hot, and plenty of it - and the room was very clean. Would recommend this location to everyone! June 27, 2013
Rated 3.0 out of 5.0 by June 1 Interesting visit. Our room was not marked with a room number, so hard to find. The person who checked us in listed us as no shows, so we had to insist on paying when we tried to check out. The room was across from the elevator and there was a noisy crowd in the hotel, so it was difficult to sleep. Whatever they use to clean the rooms leaves a very strong odor. June 9, 2013
Rated 4.0 out of 5.0 by Double check to make sure there are rooms available I use this hotel once a month for business. I call in advance to make a reservation and without hesitation they inform me that there is no rooms available. But what they don't know is that I have my iPad out and it clearly shows that there are multiple rooms to choose from. Why??? Otherwise this is the best hotel to stay at in town. May 29, 2013
Rated 1.0 out of 5.0 by Not Pleasantly Surprised The room was barely adequit and I feel I was overcharged for the room that was called a Kitchenett. A sink in the sitting area does not make a Kitchenett. I was charged almost triple compared to a hotel across the street. I would only stay at a Holliday Inn express again if you were to compensate me the room. May 21, 2013
Rated 4.0 out of 5.0 by Review The motel was fine and the staff was excellent. I do think it was grossly overpriced for the location. The room rate compares with bigger cities like Kansas City and Omaha. I enjoyed my stay but I doubt I will ever return because of price May 10, 2013
Rated 5.0 out of 5.0 by BEST PLACE IN TOWN Very nice place,Quite,Close to Truman,Staff was very friendly . Breakfast was full of choices. I enjoyed my stay very much. May 9, 2013
Rated 4.0 out of 5.0 by Very Good Hotel Best place to stay in Kirksville. Rooms are clean, good free breakfast with lots of choices April 25, 2013
Rated 5.0 out of 5.0 by All Good Exceptional staff eager to help made this a better than usual stay. Rooms were comfortable, with plenty of space and quiet. Staff went out of their way to accommodate us -- answer questions and even check to make sure the drug store was still open to meet our needs. March 29, 2013
Rated 4.0 out of 5.0 by great service The Pool was dirty but overall the hotel was very clean. There were repairs needed and some remodeling . Great service! March 10, 2013
Rated 3.0 out of 5.0 by Platium Status Doesn't Mean Much @ Kirksville Holiday Inn Express Generaly, when I arrive at a International Hotel Group property there is recognition for Priority Club Platinum level status. Not so much at the Holiday Inn Express @ Kirksville. February 20, 2013
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