Rated 4.0 out of 5 by 337
Rated 1.0 out of 5.0 by Mack4400 Housekeeping was horrible and rude.
We returned from a long fun day at DisneyWorld to find that housekeeping hadn't cleaned our room. I called the front desk and they didn't call back like he promised. Housekeeping showed up to our room after 8:00 pm and said they had been busy. She was extremely rude and didn't vacuum or wipe down anything. I travel on a consistent basis and spend many nights at Holiday Inn Express and the housekeeping and front desk staff was the worst I have encountered.
The wi-fi password changed the next day during our stay and the front desk made my wife feel like an idiot when she asked him why the wi-fi wasn't working.
We are not hard people to please, but I don't appreciate the way we were treated at this hotel.
January 31, 2015
Rated 2.0 out of 5.0 by Goobx4 Not a very good stay
Hotel is ok looking from the outside. Once inside it looks old and run down. The rooms were old and run down. Mattress was sagging. A/C died, changed rooms, next room A/C was not much better. Staff was pretty nice at least. Both rooms had a stale and musty smell to them.
January 29, 2015
Rated 5.0 out of 5.0 by caramar muy cerca de todo
el hotel se encuentra muy cerca de todos los parques. facil llegada y salida y buen estacionamiento de parqueadero.
la habitaciones confortables y bien aseado.
el desayuno muy suficiente.
January 27, 2015
Rated 5.0 out of 5.0 by Mikie 46 Outstanding value and service
Recently stayed at your facility for the Mecum Collector car auction. I always try to choose HI Express hotels when I travel as they are always great. This hotel was no exception. Clean rooms , friendly staff are only a few of it's pluses!. In particular, Heta, your guest services manager was always friendly, helpful and made my stay memorable. On my next visit to the Kissimmee area this will be my hotel of choice.
January 26, 2015
Rated 5.0 out of 5.0 by ordiworld This is very good.
The breakfast is very good, especially for the tourists who go to play in Disney. The free breakfast and shuttle are big convenience. The painting of hotels is also comfortable in sunshine of Orlando.
January 25, 2015
Rated 5.0 out of 5.0 by GECM Great Value
We enjoyed this hotel -- good quality all around. Fairly close to a large number of restaurants and amenities. Recommended!
January 25, 2015
Rated 1.0 out of 5.0 by John999R Hotel Room
My first review was cancelled due to running out of time so I'll keep this short. I will not book a room here again for the following reasons:
1. Paper thin walls, no sound privacy to the point you can clearly hear telephone conversations from the next room, snoring from adjoining guest kept me awake despite two pillows over my head. Kids running around and being kids until 11PM was like they were in the room. Parents made no effort to quiet them down, maybe they thought the walls were sound proof. Worst case of no sound proofing or close to the worst of over 25 years of business travel.
2. No laundry service, yes, there was a bag but no paperwork. Went to the front desk to inquire because the house phone was busy for over 20 minutes. The employee said she cancelled all laundry service some time ago because a guest's laundry was sent to the wrong hotel. Is this a good reason to punish the numerous others needing laundry service? I have never experienced this at other hotels of equal standards.
3. As another guest indicated. No housekeeping once they find you are in your room in the morning or the privacy tag is outside. At any other hotel they will return at least once to check, but not here. I had to work all day and didn't return until after 6PM, the room was still not picked up. Not a big deal for me because I've learned to go without for a day or so to reduce the ridiculous waste of throwing towels out after one use, I don't do that at home why should it be any different on the road? Florida is an eco sensitive state and I don't like to dump chemicals associated with washing unless I have to. There were no signs posted in the rooms to suggest conserving like other hotels, that would be a start in the right direction. I can understand if multiple people are using the room, like a family, but it was just me and besides, why not teach your kids the right thing to do early on?
Except for the above issues the hotel was good, maybe the pancakes were too much like dried rubber, but the rest of the breakfast menu was good.
I will not nor will my fellow employees be staying there next year for the annual trade show. One building tip, place another sheet of sheetrock over the initial layer and you will then have good sound proofing between rooms, that is what most builders do.
January 22, 2015
Rated 5.0 out of 5.0 by Theladies Great hotel at a great value.
The hotel staff here is amazing. The front end manager Sebastian was very helpful and was probably the nicest person I have ever encountered at a hotel in my life. The hotel is very clean, and I slept really well in the comfortable beds they provide. The jacuzzi and pool are amazing. The jacuzzi is great to unwind after a long day, and the pool is heated. Breakfast is always amazing and up to the high standards of a Holiday Inn. Truly an amazing hotel and I would definitely recommend this hidden gem of a hotel to anyone that is in the area. Loved my stay at this hotel!
January 16, 2015