Rated 4.0 out of 5 by 157
Rated 5.0 out of 5.0 by Hansie229 Professional staff and good value for the money.
Enjoyed the stay. Good value for money. Staff was very professional and helpful. Lot of breakfast choices.
January 28, 2014
Rated 2.0 out of 5.0 by Jeff-Kentucky Poor Facilities - Bad Maintenance
One of the beds in 108 room was very poor quality. The room had a two broken light fixtures and the carpet was in bad shape between the beds.
The outside end door was malfunctioning and would not unlock during my whole stay.
This property was not the quality I normally see at IHG. I will not stay there again!
January 21, 2014
Rated 5.0 out of 5.0 by JOE 71 Excelent hotel and confort
Thanks mr. vincent, attention and service , very best
January 16, 2014
Rated 5.0 out of 5.0 Best Bang for the Buck near Disney World
This hotel offers an excellent location for the Disney experience without all the hidden fees, i.e. resort fees, parking fees, valet charges, etc. Perfect place if you are looking for a hotel that is safe and squeaky clean. It's a little further away from The World but has a great Walmart across the street for the forgotten essentials and snacks at reasonable prices. The front desk fellow was very friendly and knowledgeable. I will definitely stay here again. Why pay for stuff you never use?
January 7, 2014
Rated 1.0 out of 5.0 by Chi2013 Waste of My Points
Hotel is very dated. Carpet in our room left our socks black it was so dirty. Room was dusty and one of my children found trash left from previous occupants behind the sitting chair. My husband tried using their gym but said the equipment was so dated and most did not work properly. Breakfast was horrible. There was never enough. We actually checked out a day early after trying to get basic cereal and milk for the kids only to find an empty fridge with no milk (or anything else) and no one around to help. The front desk said they were short staffed. Not my problem. We packed our bags and went to the nearest restaurant for a hot breakfast. I used several points to pay for this stay and it was a waste. Thankfully we still enjoyed our Disney park experience.
January 7, 2014
Rated 5.0 out of 5.0 by Southerman1744 All you need to stay in Orlando
First of all the hotel is located near all you must see and go in Orlando, then the room was comfortable and the service was great,
The price was right . The outside part of the building is painted with happy colours, just right, for the Magic of Orlando, My family and I highly recommend to stay at this Hotel.
January 5, 2014
Rated 1.0 out of 5.0 by Jblack527 Overall very poor
The best thing about this place was the cleanliness.
There were very uncomfortable beds. Noisy ac units. Thin walls. Small inconvenient rooms. I wasted a ton of points on this hotel.
January 5, 2014
Rated 3.0 out of 5.0 by alih4 Awesome front desk, paper thin walls
Overall this was a decent hotel with a great location to area attractions. There are some things, had they been different, would have made it an excellent hotel. The hotel looks beautiful and is decorated well. Our room was a great size, however, it always had a funny smell to it. Our rooms were not serviced daily, but I am not sure if that was due to a hotel policy I wasn't aware of. The pool was a nice size and the small play ground was a nice feature. The walls are very thin. We could hear our next door neighbors and also those above us. This wasn't too much of an issue because they were mostly quiet during sleeping hours but it did cause an issue at times.The Disney ticket booth in the lobby was a great feature and the front desk was very courteous and helpful.
January 2, 2014
Rated 5.0 out of 5.0 by Miami29 Best stay I ever had
From the time of check in to the time we checked out,Every staff member always greeted you.at the front desk Vincent always greeted us with a smile and asked if there was anything he can do for them to make our vacation a little easier.And Jonathan is always cheerful.
January 1, 2014
Rated 5.0 out of 5.0 by DR Evil Great stay
Great Hospitality by front desk staff,excellent breakfast
January 1, 2014
Rated 5.0 out of 5.0 by extreme2014 Lonewolf
Vincent at the front desk extremely helpful,i could of asked him anything and he would help us with out hesitation.Service like that is unbelievable. Thanks for making our vacation and excellent experience.
December 30, 2013
Rated 3.0 out of 5.0 by DoNotWishToSpecify Decent Hotel, friendly staff
Hotel is decent, free complimentary breakfast.
It is the same menu each day, there is no change even on a single item , hence if you are planning to be there for more than couple of days since breakfast is free, be aware of this.
There are long queues during peak season, holidays any time during break fast hours. There are no fruits or potato dishes for breakfast.
Staff is very courteous, friendly and always willing to help.
Shuttle is a bummer as the timings are so off of the theme park timings and the shuttle to Disney World stops only at Epcot and you need to take Disney's transportation to their other theme parks, golf courses, disney down town, board walk etc. The shuttle stops at every single hotel and a lot of time is spent just in picking up and or dropping guests from all hotels and that is a utter waste of time and goes round about Orlando. In the morning there is one shuttle at 7.40 AM and then after that only at 12.20 PM, similarly for pick up there is just one at 8.45 PM in the night or another at 10.05 PM.
Hence you will have to adjust your timings at park according to this, which results in missing shows, rides, firework, etc and similarly at Animal Kingdom the park closes at 5.00 PM while shuttle is only at 8.45 PM from Epcot and you have to take a cab. Same is the case to and from Universal Studios, Sea World. Cleanliness and rooms are decent for the price we pay. Walls are very thin and you can hear each and every word the guests in adjacent room speak which is a big disadvantage.
December 29, 2013
Rated 5.0 out of 5.0 by Simsjoji Good
Very close to Disney. Nearby Moroccan restaurant open till 1 am
December 29, 2013
Rated 2.0 out of 5.0 by eT69 dirty room smelled like cigarettes
on check-in the room I was given was durty, not cleaned after last guest left.
2nd room I was given smelled very strongly of cigarette smoke (this is a non-smoking hotel?!!)
could not get another room as all were booked. I was given a bottle of Febreze and a 25% discount on the room rate.
I have stayed at many (and prefer to stay at ) Hol;iday Inn Express's over the last 20 years and am very disappointed at the condition of this current establishment.
The ONLY redeeming feature of this visit was the free breakfast.
December 29, 2013
Rated 1.0 out of 5.0 by RusselR Awful!!!
Was not greeted as a Platnum member. No upgrade. Room was in an awful location by elevator and hall. TV was not good. They closed breakfast early. This might be the worst HI I have stayed in.
December 29, 2013
Rated 5.0 out of 5.0 by Bhagat Clean neat room and convenient location
The room was clean and neat. The bed was comfortable and great service. Whenever I visit Orlando again, I will stay at this Holiday Inn Express. I recommend this to all.
December 27, 2013
Rated 4.0 out of 5.0 by albert36 Great room, not noisy and good breakfast
We had an warm welcome, everything was ready for us. After the first night we had a good start to Orlando.
December 27, 2013
Rated 5.0 out of 5.0 by Jeff2014 The service made this a 5 star review
I travel a quite a bit for business and usually stay at IHG brand hotels mostly because of their willingness to be helpful and flexible with my reservations. My stay at the Orlando Lake Buena Vista East location is a prime example. I had booked 3 nights in advance and since I pass my cost on to my customers, I had booked at a advance purchase rate because it was cheaper. Since it was close to the Holidays, I chose to work longer hours so I could get back to my family sooner so I actually only needed 1 night of my 3 night reservation. I was informed by the night desk clerk that the advance purchase reservations usually could not be cancelled since the price is cheaper for a guaranteed number of nights. I was beginning to think I had thrown away quite a bit of money trying to save my client a few dollars; however, when I talked with Vincent and the manager the next morning they agreed to let me cancel 2 of the nights. They even let me keep the advance purchase rate for the night I stayed!
Because my schedule does change so frequently, I find that I have to cancel and add nights to reservations often. IHG hotels has always been great about accommodating me with this and that is why I almost use them exclusively.
If not for the service, I would have given this stay a lower rating because the carpet was being replaced on the second floor during my visit. The fumes from the glue could be smelled on the upper floors and the stair ways had litter in them from the construction workers. I would think the hotel is normally much nicer when they are not doing major repairs.
December 26, 2013
Rated 5.0 out of 5.0 by corbates10 Great Staff, Good location, Nice room
We stayed here while we visited the Disney Parks. This hotel is very close to all Disney Parks and Downtown Disney. We used your points to stay and the room was nice and the staff was very friendly and helpful. There is a desk where you can buy park tickets as well and that lady is very nice. The free breakfast was nice as well. We enjoyed our stay here and will return again.
December 25, 2013
Rated 5.0 out of 5.0 amazing!
We were at this property in December. My husband was there for a class, and me and our child were at the hotel during the day. The staff was very friendly and helpful to us recommending different delivery resteraunts...we miss them all as we are back in Michigan. ..we are hoping to come back in the spring :) Heta, Jonathon, heather and vincent we very helpful and we hope to see you all in the spring!
December 23, 2013
Rated 4.0 out of 5.0 by Michael9731 Great Staff
I am a platinum member with IHG and this staff goes out of their way to make this a good place to stay. The rooms are comfortable and well maintained.
December 23, 2013
Rated 5.0 out of 5.0 by BrianFL Nice Hotel!
I've been to this hotel several times for business, not for leisure. Very good experience.
December 17, 2013
Rated 5.0 out of 5.0 by carlesand Buenas Vacaciones
Excelente servicio, muy cómoda la habitación y muy bien ubicado. el personal de la recepción es excelente al igual de servicio de desayuno
December 16, 2013
Rated 1.0 out of 5.0 by Valetti Valetti412
Terrible staff and we has to ask for everything from shampoo to a plate for the Buffett which was awful at best
December 12, 2013
Rated 2.0 out of 5.0 by Valetti Terrible staff
We experienced the staff as unprofessional , had to ask for soap, shampoo & conditioner as well as a
Shower cap ( I was told by the house staff ) to call the operator! I did and they slid it under the door .
Then the Buffett was very disorganized as we were in line for 25 minutes then the staff started pulling the food, utensils etc.. Away and to the back .Clearly it was 9:22 AM ( close Buffett @ 9:30) as well as a line of guests waiting....
I then went to the desk , asked for the Manager , 9:27am the man said he was the acting manager- nothing happened, like even bringing cereal or milk back out! We promptly left! We should have known ! Our previous morning we couldn't find help to get coffee or the help staff anywhere , as well as the desk staff told us they would get them, never happened.
December 11, 2013
Rated 4.0 out of 5.0 by ZIPPIDYDOODAH We come back everytime we are in Orlando
Great location if you are going to Disney. Close to shopping and food. Good breakfast too!
December 10, 2013
Rated 2.0 out of 5.0 by CaL13 Stay at Holiday Inn - Orlando/ Lake Buena Vista East
Clean room, nice staff but ends there. Walls are paper thin, could hear everything. There was no hot water at all in the 2 plus weeks we were there. The key to the back door never worked, we had to walk all the way around front most of the time. Very limited breakfast not typical for holiday inns. Lastly, they were working on the elevator pounding as late as 8 or 9 at night. Not a very pleasable experience especially if your on vacation.
December 3, 2013
Rated 5.0 out of 5.0 by Jignesh74 Location
It's nice location right by Walt Disney world!!!!
December 2, 2013
Rated 5.0 out of 5.0 by Keri1234 Great value
This is a great place to stay if you are on a budget. The staff let us check in early on the first day and the breakfast is good. The housekeepers turn the A/C on when they clean, so your room can be freezing when you come back late. We just asked the front desk to tell them not to, and every day after that it was off. I wouldn't recommend the shuttle if you have a car. It is $15 for parking a Disney, but sleep is also valuable. The shuttle takes at least an hour each way because it makes a lot of stops. You can drive to Epcot in 15 mins or less. Overall nice hotel--no real complaints.
December 1, 2013
Rated 5.0 out of 5.0 by Katlh Lack of enough signing in staff at 3 p.m.
We had a lengthy wait on a Saturday afternoon signing in.
One more clerk would have helped immensely.
November 30, 2013