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Rated 4.0 out of 5 by 235 reviewers.
Rated 2.0 out of 5.0 by Sleepless night The sheets were very scratchy. The walls between the rooms are paper thin, could not sleep for hearing the people in the next room talking and the people above us walking around the room half the night. October 29, 2013
Rated 3.0 out of 5.0 Ok The hotel was good because of it's being close to Disney. I was never recognized as an IHG Gold member. I was never notified that a package had arrived for me. The breakfast was very good and included healthy options. The biggest problem with this hotel is the paper-thin walls. Not a huge problem considering that everyone is at the parks all day. If you want to sleep in late don't pick this hotel, you will hear your neighbor's alarm clock. October 28, 2013
Rated 2.0 out of 5.0 by Good only if you are going to the parks I was not on vacation and had to work the area the next day. Walls are paper thin, crying babies were on one side and young loud people on the other side. I was too tired to move. I was upgraded to a child suite this is no upgrade, in fact all it did was take up space in the room. (thank you for the thought). The part the hotel can fix is upgrade the mattress that was so hard and the sheets were pilled and uncomfortable. Breakfast was a Zoo, every time I would go for something like coffee they were out. I am recommending this hotel as affordable and good if you are gong to Disney, I on the other hand will not be back even if I am on vacation. October 27, 2013
Rated 5.0 out of 5.0 by great excellent serivce an confortable room It was very good customer service, nice and very clean room , comfortable beds. I have a best experience of services in this hotel. break fast was very healthy and best. We become very happy to stay in this hotel. I will recommend to stay in this property to all my family and friends. October 27, 2013
Rated 5.0 out of 5.0 by Nice stay! Enjoyed the stay at Holiday inn Express at Lake Buena vista. Room was clean, quite and nicely kept... October 26, 2013
Rated 5.0 out of 5.0 by Orlando Vacation Very good attention, comfortable rooms, very close to the Disney parks. October 24, 2013
Rated 4.0 out of 5.0 by Great place to stay! Overall a great experience and profession staff! One of the best experiences I have had at a Holiday Inn Express. Although I was disappointed when we discovered the hot tub heater was broken and was ice cold. It was not fix for over 3 days until we checked out. Seems there should have been greater priority to get it fix!! October 20, 2013
Rated 5.0 out of 5.0 by Vacation in Orlando Great location so close but out of traffic area. Shuttle thing did not work because it took to long to get where you wanted to go and not enough time offerings. October 17, 2013
Rated 4.0 out of 5.0 by The bed Although the room was adequate one of the beds mattresses made so much noise each time I moved that it woke my husband and I even with the slightest move during the night. If the same occurs again we will be forced to find a different hotel chain with which to stay The next time we will request a king sized bed and hope for a better result with the mattresses. The staff was very friendly and quite helpful. October 16, 2013
Rated 5.0 out of 5.0 by Excellent customer service 100% The best part was the customer service staff are really very friendly and attentive to any questions you have, always willing to help with whatever you need either regarding the hotel or itinerary recommendations for the client. The included breakfast was pretty good, had an acceptable range and the food had good taste. The pool looked very good too. October 12, 2013
Rated 4.0 out of 5.0 by Seemless Check-In Stayed at this property as part of a church group visiting Orlando. Rooms were clean and ready when we arrived. Front Desk staff we prepared with all room keys. Check in went well. Small but adequate fitness center. October 9, 2013
Rated 5.0 out of 5.0 by Trip to Orlando Great hotel, staff was friendly great location to disney and every other place. stay here !!! October 8, 2013
Rated 4.0 out of 5.0 by Breakfast The food is not health, the 90 percent of the food is not fresh, you should have baked eggs, jam and cheeses. October 7, 2013
Rated 5.0 out of 5.0 Nice and Good experience It was a nice trip. We enjoyed the clean , friendly staffs , Free shuttle to theme parks with pick up and drop and maintenance. October 3, 2013
Rated 4.0 out of 5.0 by Good experience Had a good experience at the hotel however my visit was for Disney parks and there is only one shuttle in morning to Epcot and that too very early and only to one park. October 3, 2013
Rated 5.0 out of 5.0 by Fantastic hotel! Great location close to the Disney properties with comfortable rooms, and professional staff. A clean hotel from top to bottom with an amazing free breakfast, pool, safe parking and lovely grounds. Was concerned when we arrived with a lively party in the hotel but the staff explained that the music would be off and the party over at 10:00 and that was true.The hotel is quiet and though it is close to roads and restaurants its location is tucked back off the road with no road noise or chaos intruding. Will definitely return here! September 26, 2013
Rated 1.0 out of 5.0 by WORST bed EVER I'd have been more comfortable sleeping on the ground....woke with worst back ache ever. NOT staying here again and would rather camp out without a sleeping bag September 19, 2013
Rated 5.0 out of 5.0 by Nice Hotel Only stayed one night, but enjoyed our night. Kids swam in the pool and the rooms were very comfortable. We had a suite for up to 6 people. September 17, 2013
Rated 2.0 out of 5.0 by Comfort The walls were paper thin, including the ceiling. I constantly heard walking, running, stomping, talking, etc. not only in the rooms next to us, but also above us. Needless to say, it was very difficult to get any rest, especially during the night. The reception on the T.V. was also pretty bad. On the other hand, their breakfast buffet was pretty good and their staff was accomodating, trying to help in any way they could. September 5, 2013
Rated 1.0 out of 5.0 by Worst Nightmare at night My first time taking my daughter to Orlando to visit Disney and universal stutios. We stayed for 4 nights and our sleep was dictated by our whoever occupied the room right above us. The first night we slept early around 9:00pm. at 1:30 am we were woken up by loud music, voices as though there was a party. At first the security guard woke me up thinking it was coming from our room. I told him it was upstairs. The music stopped but the stomping went on like there elephants up there. I complained to management and they told me the guest was not returning. The following night was a whole different disturbance. It felt like there was a kid playing soccer, from the time they got in to their sleeping time which was around 2:00 a.m. I called front desk many times but nothing happened. This went on the third and 4th night. The front desk guy kept promising to send security to that room but I doubt if he took a step. I complained on my check-out day and was promised 5000 points towards my reward membership. Such lies. They only added 1000 points. After operating with very little sleep, I do not find anything nice to say about this hotel and I most definitely would only recommend it to someone I dislike most - those are hard to come by in my circles! September 4, 2013
Rated 5.0 out of 5.0 by Nice place Excellent stay great help at front desk. Nice room. September 1, 2013
Rated 3.0 out of 5.0 by basic hotel at a basic price This property is somewhat dated and exhausted. Room carpets were stained. Older TV and appliances. Staff were friendly August 28, 2013
Rated 3.0 out of 5.0 by Several problems with last stay Let me first say, I visit this Holiday Inn on Polynesian Blvd about 3-4 times a year and never had a problem until my mid-August stay Was there on business for 4 days and booked a room on the 2nd floor. From the beginning I had a problem. The toilet kept running and called the front desk and someone came and fixed it. Was good for a day and it started running again randomly. I figured out how to fix it myself. But that wasn't my main issue. My wife and I left to do some shopping early on Sunday, 8/11and got back around 3pm to freshen up to go out. When entering my room, door was closed, there was a worker inside my room. I haven't called maintenance in two days. When I asked him what he was doing there, he said checking the light bulbs and he left quickly and nervously. When I went to the front desk to complain, the guy said we don't have any notes of work being done or requested for your room, so I dont know why he was there. The sales rep came out and told me that a service request was put in there 3 days ago before I checked in and he went to check. Don't believe that one bit! If that is the case, it should have been noted and should have been taken cared of b4 I got there. The worker was looking through our room and stuff when we left and got caught. Left me and my wife nervous and we checked out early and went to another hotel. August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Everything was clean , front desk manager was awesome , she was the best , made everything easy for our family . Super clean hotel August 26, 2013
Rated 5.0 out of 5.0 by Great Disney location Lovely hotel close to main road to Disney parks. Excellent service from a very attentive front desk staff. Nice pool and hot tub, plus a great hot breakfast every day. Clean and well maintained building and grounds, at an excellent value. It was a great stay from start to finish!! August 26, 2013
Rated 5.0 out of 5.0 by Excellant value and first class service Upon arriving at the hotel we were concerned that it was a fair way down 535 and away from other hotels. The hotel is clean but decor a little dated. Upon arriving I was greeted cheerly by Jonathan and recognised as a IHG platinum member. I had an issue with the car I had hired but Jonathan could not have been more helpful in making me aware of the arrival of the replacement car and subsequent calls from the rental company (car not booked via hotel). During our 7 day stay the other front desk staff Heather and Vincent were extremely helpful advising routes to get to colleges we were visiting. Breakfast was excellant and the serving staff worked extremely hard to ensure area was clean and plenty of food choice. Maid service was good. All in all a decent hotel made great by it's people. I can heartily recommend at the price. Plenty of restaurants within a few minutes drive. Walmart close by with a Subway in store if you fancy an inexpensive option. Many thanks to all who made our stay great. August 26, 2013
Rated 5.0 out of 5.0 by Great Staff Heather at the front desk was absolutely fantastic, My stay was comfortable, I was presented with an upgraded room and some fresh bottled water after a hard days work on a construction site. Perfect Stay! :) August 25, 2013
Rated 5.0 out of 5.0 by Awesome!! Perfect for disney trip!! I absolutely loved this hotel!! If you are into fancy hotels with everything perfect this is not the place for you. But It had everything I was looking for .... Free breakfast( sausage, bacon, biscuits, gravy, yogurt, scrambled eggs, hardboiled eggs, cereal, pancakes, coffee, orange juice and apple juice, and cinnamon rolls) they had free shuttles (I didn't use because we park hopped and ate outside of disney) a Walmart across the street, mini fridge and microwave so the kids could heat up some stuff, and amazing service!!! That Is a must for me. I refuse to pay for a super expensive fancy hotel and get poor service. They had a pool and hot tub that was nice. There were a couple things like the ac leaked an our cards didnt work one day but the staff fixed it super quick when we got back the ac was fixed and they even gave us some room key cards for the kids to keep as a souvenir because it had monsters university on it. We stayed 1 week in a king and two twins suite and the kids(both 10 years old) loved it!! They got their own little tv and sleeping area and the tvs are updated flat screens not like a lot of the pictures you see. Beds were always made when we got back at night from the parks. Aaaaaand because of their best price guarantee it ended up being even cheaper then when i booked it by $100!! All in all amazing experience please choose this hotel!! It was only like 2 miles from the main entrance to disney. Very close!!! August 23, 2013
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