Rated 4.0 out of 5 by 301
Rated 3.0 out of 5.0 Manager on Duty
The head manager on duty was rude and could not resolve the hotel wide problem when the cable went out for more than 7 hours; he provided several conflicting statements to guests about the cable, which for some reason or not lost reception on a daily basic. After talking to other service agents it was discovered that all we had to do was unplug the cable and re-plug it.
The other staff members were outstanding.
Hotel needs to sound proof the walls...can hear people in next room, outside hallway, coming up the stairs from room 400.
December 17, 2014
Rated 2.0 out of 5.0 by Grunion5 Too noisy
There was a youth football team staying at the hotel and they slammed doors over and over and played in the halls between their rooms. It would be one thing if management kept them in check and asked them to be quiet but that did not happen. Normal conversation could even be heard from the adjoining rooms. The food was average as were the furnishings. It was a clean hotel and the grounds were nice.
December 16, 2014
Rated 1.0 out of 5.0 by NightFyre79 Horrible bed, internet and no recognition for IHG Rewards
From the outside the hotel looks very well maintained and inviting. Upon entry it was also clean and well maintained. This is an older Holiday Inn Express in need of some modernizing to meet up with its other newer counterparts. It has its charm in the public areas. The guest room was very clean kudos on that. However the room is very, very dated. It is in need of a major modernization.. It has its charm but the furniture has seen its better days. The bed was like sleeping on the floor, concrete slab basically and the pillows were so lumpy, that i had gotten the WORST night of sleep. I stay in hotels almost 100 nights a year and this was the worst sleep quality. I am glad that I only had to stay one night. I had stayed once before and thought I would give it a second chance. Well I can say not again. No bonus points for the IHG Platinum status... no good... I hope IHG takes a serious look at this property.
December 12, 2014