Rated 4.0 out of 5.0 by Penof Great Service but....
Great service but the employees/front desk should NOT be smoking in the front entrance. There is a cloud of smoke waiting for you, as you enter or exit the building. I will suggest putting the ashtrays further away from the entrance or empty out often. Doesn't reflect the brand "new" building smell should have.
June 14, 2013
Rated 5.0 out of 5.0 by Danak A great team!
We drove 1300 miles from Martha's Vineyard to Baton Rouge. Without a doubt, our most comfortable night was here. Beginning at the Front Desk, we were exceptionally well accommodated by the hotel staff. And because we were in a rush to get back on the road in the morning, the hotel staff insisted that we take breakfast with us.
June 11, 2013
Rated 5.0 out of 5.0 by GoWildWisconsin Clean, comfortable and great location
We stayed here for the Destination Imagination Global Finals. Campus was just 15 minutes away, and a lot of nice stores very close by for groceries and gift shopping. The breakfasts were a very nice surprise; all the bacon, sausage, eggs, pancakes, fresh fruit, yogurt, etc. you wanted, all included in the room price!
Sandra was a joy and gave us some recommendations of places to visit. Other staff were equally helpful and extremely courteous. We exchanged towels daily with staff in the hallway, or at times they would even go right to the supply room and give us whatever we needed. It was service above and beyond what we would normally see in a hotel at this price point.
The pool was perfect size for the kids. Would have liked a hot tub but the exercise room was a nice swap. The carpets were so clean I asked if they were new and was told they were four years old. They looked terrific.
June 3, 2013
Rated 5.0 out of 5.0 by Lindymo Beautiful hotel
Brand new, very roomy with the air conditioner blowing into the room not onto the person sleeping in the bed closest to the ac. Great customer service, friendly staff
May 31, 2013
Rated 1.0 out of 5.0 by IndyMO Poor customer service
The stall was unfriendly. I was not recognized as a Priority Club Member and not offered any of the benefits. I booked the room in advance and was in town for business 4 days. It was the worst service I have ever received at ANY Holiday Inn Property.
May 23, 2013
Rated 5.0 out of 5.0 by jbjms2 Outstanding staff
The staff are the greatest and concerned about your well being. They really know how to make you feel at home.
May 20, 2013
Rated 5.0 out of 5.0 by Alphonse Best place to stay
My son graduated from UTK this past weekend and we stayed here for the weekend. We have been staying at this hotel every time we would visit for the past four years. We are frequent travelers and are somewhat critical of hotels.
This is the best hotel we have stayed at in Knoxville and surrounding areas. The staff is always helpful and happy we are there.The hotel is spotless! I always do a check of the room when we enter to make sure there is nothing wrong and I have never found a thing wrong.
The breakfast is hot and good. The breakfast staff is always cleaning up and making sure everything is full.
We will miss going to Knoxville to visit my son in college, and will miss this hotel too.
May 17, 2013
Rated 5.0 out of 5.0 by Manzione Good Location and Great Service
Traveling home to TX from east coast trip. Great place to stop and relax. Just off I-40 and convienent to places of interest and restaurants.
May 12, 2013