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Rated 4.8 out of 5 by 140 reviewers.
Rated 1.0 out of 5.0 by Poor customer service The stall was unfriendly. I was not recognized as a Priority Club Member and not offered any of the benefits. I booked the room in advance and was in town for business 4 days. It was the worst service I have ever received at ANY Holiday Inn Property. May 23, 2013
Rated 5.0 out of 5.0 by Outstanding staff The staff are the greatest and concerned about your well being. They really know how to make you feel at home. May 20, 2013
Rated 5.0 out of 5.0 by Best place to stay My son graduated from UTK this past weekend and we stayed here for the weekend. We have been staying at this hotel every time we would visit for the past four years. We are frequent travelers and are somewhat critical of hotels. This is the best hotel we have stayed at in Knoxville and surrounding areas. The staff is always helpful and happy we are there.The hotel is spotless! I always do a check of the room when we enter to make sure there is nothing wrong and I have never found a thing wrong. The breakfast is hot and good. The breakfast staff is always cleaning up and making sure everything is full. We will miss going to Knoxville to visit my son in college, and will miss this hotel too. May 17, 2013
Rated 5.0 out of 5.0 by Good Location and Great Service Traveling home to TX from east coast trip. Great place to stop and relax. Just off I-40 and convienent to places of interest and restaurants. May 12, 2013
Rated 5.0 out of 5.0 by Excellent!!!! Important things to me in a hotel are cleanliness and helpfullness of staff. I want you to know that this hotel is VERY CLEAN and the staff was great! Since we had the "Do Not Disturb" signs on our doors, they were very helpful in leaving notes on our doors to let us know who to go to if we needed anything during our stay. We really enjoyed the salt water pool as well. The rooms smelled so clean and fresh each time we walked in. There was a very good selection of breakfast items every morning. I would definately recommend this hotel and also stay here again. It's also very convenient to any kind of shopping and eating you want all down one street. May 10, 2013
Rated 5.0 out of 5.0 by Nice hotel Very nice hotel one of the better Holiday inn in this part of the country. May 2, 2013
Rated 5.0 out of 5.0 by A good stay Rooms were attractive, clean and comfortable. Spent two good nights there. Nothing to complain about. I'd go back again. May 2, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable Very nice, Friendly Staff . Lots close by as far as shopping and eating. Will Stay again. April 21, 2013
Rated 5.0 out of 5.0 by Rooms were nice and wonderful service I would recommend this hotel to my family and friends. I had a great time and staff was wonderful to me and my family. April 20, 2013
Rated 5.0 out of 5.0 by Great service Stayed here many times. Staff and facilities always excellent. April 20, 2013
Rated 5.0 out of 5.0 by Wedding Party Our original reservations were at another hotel and there had been confusing communications about the situation and then at the last minute we had no rooms. Knox-Farragut had the entire out of town wedding guest list moved to their location and bent over backwards to make up for the confusion. I especially appreciate Amanda and Stacey who remained pleasant and appeared genuinely concerned about our experience. We all had a great time. Thank you very much. April 19, 2013
Rated 5.0 out of 5.0 by Front desk staff - Lynne - exceptional service I made a mistake and booked this property for two nights and when I realized that I had not received a confirmation, I called about our reservation. Oddly, there was no reservation for that evening. However the front desk staff, Lynne, recognized the name on the reservation and told me that I had made a reservation for the PREVIOUS NIGHT - and since we didn't show up the reservation was cancelled out for both nights. She was able to get us into the hotel for the evening - this was a very busy post-holiday weekend - we had a very nice room and everything else about the hotel was fine. I have to say this was the most impressive front desk service I have ever gotten. She was very skilled in managing tons of people, ringing phones and mixed up reservations from tired travelers. She explained very nicely what had happened, provided me with the information I needed and was very kind/supportive about the mix up. What a great person to have on your staff - someone who's able to actually think and recommend a solution. Although I ended up paying for a room that was unoccupied...sad about that. It wasn't their fault. Thank you again for providing a great hotel, in a convenient location. We'll be back. April 12, 2013
Rated 5.0 out of 5.0 by Driving back from Florida to MI Been to many holiday inn express property's and this one has to be the nicest decor I have seen. We where in the executive suite which was very nice. Would stay again on next years spring break trip . April 11, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, good service We had a great stay at this location. The room & hotel property are kept very clean - a huge positive in my book. The service was friendly and helpful. The breakfast was good, plenty of selections and kept fresh and warm. The only time they were running a bit low on the breakfast selections was when a huge group of people from the same high school baseball team all came in at once, so completely understandable. Our son was extremely happy with the indoor pool - and my husband and I were very happy that the pool & pool area were kept nice and warm so we could get in and have fun too. Overall a very good experience and we would most definitely stay here again! April 11, 2013
Rated 5.0 out of 5.0 by Excellent location and excellent hotel!!!!! My family wanted a spring break getaway without having to drive too far from our Indiana home. Roughly four and a half hours away we found the Holiday Inn Express Farragut to be the perfect location to explore many points around the Smokey Mountains without being stuck in the traffic typical of the traditional tourist areas. We had a great time and it was a pleasure to return to the hotel each night. The total environment including the room and common areas were very clean. The staff was great and helpful. The breakfast was fulfilling and typical of a Holiday Inn Express. It beats paying for a value meal at a fast food restaurant. The highlight was the automatic pancake maker! Who care about the waffle maker at most hotels when you can watch pancakes cooking on a conveyor. You have to experience it through your child's eyes to understand. My hope is that management allows the quality to remain high throughout the upcoming years. If so, I plan to visit again! April 10, 2013
Rated 5.0 out of 5.0 by great stay It was a clean, bright facility, well kept and the staff were great! April 8, 2013
Rated 5.0 out of 5.0 by Thank you Lynn! She was a night shift front desk lady and I was suprized by her kindness and willing to help us. April 4, 2013
Rated 5.0 out of 5.0 by traveling from WI to FL Very Clean and Helpful Staff. Easy on-easy off. Would definitely recommend. March 21, 2013
Rated 3.0 out of 5.0 by Why did you reduce the TV channel selection?????? Usually enjoyed staying at your hotel especially due to some nice add-ons, microwave, fridge and great TV channel line up. Was very disappointed to discover during my last stay that you have reduced your TV channel line up. Just the basic channels and a lot of news and sports channels now. Very disappointing! March 19, 2013
Rated 5.0 out of 5.0 by Very nice This Holiday inn Express was very clean and comfortable. The breakfast bar was good, though light on protein, heavy on the carbs (which is an issue for a diabetic). The bed was very comfortable. March 13, 2013
Rated 5.0 out of 5.0 by Great Hotel Super clean, Extremely friendly staff. Clean and comfortable room and excellent presentation of the breakfast bar. Strongly recomended for an overnight or extended stay March 9, 2013
Rated 5.0 out of 5.0 by We'll definitely be back! The atmosphere was excellent, very clean, family friendly, warm and inviting. The service was fantastic. Made us feel so welcome, and even provided a larger room at their discretion due to their observation of our needs. The stay was a welcome respite and one that will be repeated. March 4, 2013
Rated 5.0 out of 5.0 by Most Awesome I stay in a lot of Holiday Inn's, this one is one of the best. Very clean, high end finishes, I liked it alot. Good Job!!!!! February 26, 2013
Rated 5.0 out of 5.0 by Clean hotel & great restaurant choices What a great stop on our trip from Florida to Indiana. The hotel was clean and comfortable, with very friendly staff. The restaurants and shopping available just minutes away was phenominal! February 16, 2013
Rated 5.0 out of 5.0 by ALWAYS the BEST I have stayed here on numerous occasions, but, alway had reservations. This time i drug my tired butt in there around 7:00 PM. I was treated as if i was a king. I was acknowledged as an platinum member and got an upgrade. Great restaurants nearby. Such a nice and comfortable place to stay. Recommend to anyone. February 14, 2013
Rated 5.0 out of 5.0 by Friendly and Accomodating Personnel I stay quite a bit at Holiday Inn Express hotels and routinely stay at the Knoxville-Farragut location. I always have an easy checkin and greeted by friendly staff. I cannot comment on the breakfast since I usually leave the hotel around 4:45 AM. However, I am sure it is as delightful as everything else. I would continue with the current philosophy as I will continue to stay at Priority Club hotels. Thank You February 5, 2013
Rated 2.0 out of 5.0 by Terrible Room Not only was the room the smallest one I've stayed in for Holiday Inn Suites, but there was only one lousy desk chair to sit in for two guests. The manager did offer to bring a wooden straight back chair from the breakfast area. I will continue to stay in Holiday Inns, but this one gave food for thought in the other direction. January 28, 2013
Rated 4.0 out of 5.0 by Great folks My son was in an accident which brought us to Knoxville. We needed a handicapped room with an adjoining room. The staff were very sympathetic and fixed us right up with what we needed. January 26, 2013
Rated 5.0 out of 5.0 by Great staff and very clean! I enjoyed my stay there for a week. Seem to be a newer hotel and it shows. Breakfast was good and plenty to choose from. If ever in the area again, I will stay here! January 24, 2013
Rated 5.0 out of 5.0 by GOOD VALUE, EXCELLENT STAFF, Convenient location close to interstate and Knoxville. About 30 minutes from TYS airport. Friendly helpful staff who will do thier best to accommodation early check in, or any other special requests January 14, 2013
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