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Rated 4.7 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by Awesome staff and convenient location I stayed for 3 nights and it was great. The fitness center was clean and had good quality, working equipment (treadmill). I feel safe at the hotel and the staff is very helpful. Breakfast is really good with great staff keeping up with food and kindly greeting and assisting guests. There are a lot of nearby restaurants for dinner and it's easy to get on the highway. April 17, 2015
Rated 5.0 out of 5.0 by Great Service From the begin to the end my experience was out standing. I booked three rooms plus the meeting room for a small group less than ten people, and was treated as if I had a hundred people at the meeting. The staff for the front desk to everyone I came in contact with just went out of their way to help with anything we needed from copies to drinks. I would recommend this location anytime as the place to stay. April 16, 2015
Rated 5.0 out of 5.0 by Overall functionality Elegant decor via colors and decorations. Breakfast area well designed and integrated with food service (not an add on). Chair in room was very comfortable. Towels aplenty was a nice touch. Add a coffee choice for breakfast, e.g., dark roast. Eggs were much better than the last time I stayed at an Express. Liked two counters for check in. April 8, 2015
Rated 5.0 out of 5.0 by great staff We arrived early and TIA on the front desk was very friendly while she found us a room that was available right away, which she did. She also helped with directions and information. She genuinely made you feel welcome. Room was very nice and clean. April 6, 2015
Rated 5.0 out of 5.0 by Great place to stay Hotel staff were friendly and helpful. Hotel is newer and is in great location in West Knoxville. Would recommend it to anyone visiting the area. April 3, 2015
Rated 5.0 out of 5.0 by Outstanding stay As usual, IHG meet all of our high expectations. We were blown away by the service and quality of the breakfast. Our "chef" Mr. Willis and his co-worker, Sheila smoothly ran the dining area. It was spotless and the food was excellent. The scrambled eggs were the best we have had at any of our stays. These two did not stop working the entire time: wiping down counters; keeping hot food available; replenishing supplies. Additionally, they greeted and spoke to the guests and kept their smiles glowing. So refreshing and unexpected to find this caliber of employee. Thank-you for this great experience! March 31, 2015
Rated 4.0 out of 5.0 by Easy to locate, good customer service Check In was easy and had good customer service. Rooms were clean and comfortable. March 30, 2015
Rated 4.0 out of 5.0 by A bit noisy and overpriced Be sure to ask for a room on the backside, away from the interstate when booking - consider staying elsewhere if they can't guarantee that. Also a bit overpriced - downtown is actually cheaper! Wouldn't have stayed at this one due to that except that our job site was five minutes away. Also had the room price increased by $20 on the second night, did not tell me that when I booked online or at the front desk at check in. Will never book online again due to this issue - will speak directly and get one rate for all nights or I will stay elsewhere. March 28, 2015
  • 2015-04-18T12:24:17.310-05:00
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