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Rated 4.7 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by Great Location, newer property besides the usual Holiday Inn Express amenities, this location is close to things I look for when booking; a couple of gyms, a good used good store, easy on and off the interstate, lots of restaurants close by... January 19, 2015
Rated 5.0 out of 5.0 by Papermill HI Staff is friendly and helpful. Beds are super comfortable January 19, 2015
Rated 5.0 out of 5.0 Staffing As I had mentioned earlier the staff at this location is great, seems to be engaged in insuring that you have a great stay at there facility. January 19, 2015
Rated 5.0 out of 5.0 by Awesome Management and Staff For over ten years the wife and I have been ********** Inn guests. However, that changed when we checked in to your Holiday Inn Express at 6324 Papermill Drive, Knoxville, TN. In August I was diagnosed with prostate cancer and Knoxville was the closest place from my home where I could receive the best treatment… Provision Center for Proton Therapy. This treatment would be five days a week for eight weeks. This meant staying over-night during the week and coming home only on weekends. The Provision Center gave us a list of establishments that offered special rates for patients. Doing the research, Holiday Inn appeared to be the best choice… driving distance, cost, amenities, etc. The first person we encountered was LaTonya, the manager… what an awesome hospitality personality. Very professional, yet gives a personal touch. We knew then that we were led to our “home away from home”. To date, we have spent 33 nights and all have been superb. From the manager on down, we feel like we have an extended family. When we go back to Knoxville for follow-ups and/or further treatment, we are sure to stay with our new extended family. We don’t want to pick favorites, but the top three would be LaTonya, Mr. Lee and James. They are the ones we had the most contact with. Mr. Lee is one very distinguished and interesting man. James has always been very polite, respectful and helpful. Can’t say enough for either one. We know that people take time to complain but seldom take the time to praise. Please relay our experience and thoughts to the appropriate personnel and employees. January 14, 2015
Rated 5.0 out of 5.0 by wonderful hotel Highly recommend it. The staff was very friendly and I felt very welcome. Will definitely stay here again should the need arise. January 12, 2015
Rated 5.0 out of 5.0 by Good Experience Was traveling long distance and chose to take a break in Knoxville. Nice hotel with clean room, comfortable bed and nice morning breakfast. Everything I would want while traveling. January 10, 2015
Rated 5.0 out of 5.0 by Wonderful Hotel Experience Just stayed here a night and was very impressed. Room was clean and quiet, bed was very comfortable. The closet was hidden behind a full-length mirror so that was the only real strange thing - the mirror just swings out like a door but that is not immediately obvious. Breakfast was better than expected with a fairly full choice of hot items and the normal bagels, toast, cereal and fruit. The staff was extremely friendly. Getting to the hotel is a little tricky as you think there is access by turning left at the light - but I couldn't find an entrance that way. You need to drive on down and basically come back the other way, Great hotel though and definitely worth the visit! January 8, 2015
Rated 5.0 out of 5.0 by Restful Night We were really tired from a long day of holiday travel. We saw the Holiday Inn Express on Papermill Drive and made that our stopping place for the evening. We got a good night's sleep along with a good breakfast the next morning. Thank you - it was very nice. January 7, 2015
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