• English  English
    Select to close.
    Current Settings are:
      /  English

    Change Preferences:
    Country / Region of Residence:
    Available Languages:
  • |
  • |
  • |
  • 1 888 HOLIDAY
Select to close.
Select to close.
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
 
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
 
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
 
Email Hotel Get Directions Add to Favorites Print Fact Sheet

Book this Hotel

Best Price Guarantee
1

Reward Nights
When redeeming points for a Reward
Night, you may only book one room at a time.

Once you complete your Reward Night
reservation you will be given the option
to duplicate this reservation

(e.g. Nov-26-2014)
(e.g. Nov-27-2014)
Have a Group Code?
Have a Corporate ID?
Check Availability
Processing your request...

* Requires affiliation in the respective organization.

** Best Available Rate Search does not include affiliation rates.

Select to close.

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool, call 1-800-MEETING (in United States, Mexico and Canada) or contact a Global Sales Office.

Close Button
Your Recently Viewed Hotels

About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: KNOXVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-05:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:5
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. Spanish

What's Nearby

What's Nearby

Attraction:
West Town Mall
Distance From Hotel:3.0MI

Parking

Parking

  • Car Parking Available
  • Car Parking Available

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Total number of rooms:90
  • Total number of suites:15
  • Total number of rooms with only one bed:39
  • Total number of rooms with only double beds:50
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:5

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have
View More

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!

This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.

Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.

View Less
Features
47 Inch Flat Screen TVs with Premium High Definition Channels

Guest Reviews

Rated 4.4 out of 5 by 275 reviewers.
Rated 4.0 out of 5.0 by Comfortable atmosphere and location The hotel provides a friendly and relaxed environment as well as walking access to downtown locations. The rooms are comfortable and the restaurant and in-room service are worth trying. October 9, 2014
Rated 5.0 out of 5.0 by Excellent place to stay! The employees at this hotel are exceptional! When we arrived we were promptly greeted by a valet who was eager to take care of all our needs. He directed us inside to the desk agent who also was very friendly and eager to assist us in any way. One remarkable observation of our stay is that the employees always smiled when they greeted us. I think that is important to make guests feel like they're appreciated. October 7, 2014
Rated 5.0 out of 5.0 by Luxury without the high price tag My family and I highly recommend Crowne Plaza in Knoxville. The staff was friendly, helpful, and eager to please. The facility is well kept and the rooms are very clean and comfortable. October 7, 2014
Rated 5.0 out of 5.0 by Grest location, value and comfortably classy! Our stay was wonderful. I will stay here again in the future. The rooms are outstanding. October 7, 2014
Rated 5.0 out of 5.0 by Knoxville Crowne Plaza Excellent hotel. Outstanding, friendly staff. Great location near Market St that offers variety of choices for dining and shopping. October 2, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION AND FOOD GOOD STEAKS AND BREAKFAST. EASY LACTION TO GET TO. October 2, 2014
Rated 5.0 out of 5.0 by Great Overall I've stayed several times and it's always consistently great! September 30, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Value The Crown Plaza Knoxville Downtown is in the ideal location for explaoring all that downtown Knoxville has to offer. Just a quick walk to many restaurants and bars - it was just what my wife and I wanted. Very nice hotel, great location, and a great value. Couldn't be more pleased. September 30, 2014
Rated 5.0 out of 5.0 by Good quality experience although dated Even though this hotel seems somewhat dated, it still provided me with a good quality experience. It was within walking distance to both my business destination as well as walking distance to many restaurant options in downtown Knoxville. I would definitely recommend this hotel to others. September 29, 2014
Rated 5.0 out of 5.0 by Great Location Staff was awesome! Location perfect and what a wonderful city you have. Thank You! September 26, 2014
Rated 5.0 out of 5.0 by Felt safe and pampered Loved our stay from the moment we hit the lobby. We were with in walking distance of all the places I needed to go. The staff was smiling when we'd return from being out. Breakfast was delicious and the fresh fruit was divine. Our room had a delightful surprise- electrical outlets on the lamp bases so you could plug in cell phone charges and keep your phone close by the bed! Wow- you thought of everything. Thanks for making Knoxville such a nice place to visit. September 26, 2014
Rated 5.0 out of 5.0 by Great view from top floor! Comfort was great in every respect and internet service was perfect for my needs. Bathroom was roomy September 25, 2014
Rated 5.0 out of 5.0 by Convenient to Market Square and Downtown Knoxville Location...location....location...so convenient to Market Square and downtown Knoxville. Lots of good food, music, entertainment. Amenities super and clean Great getaway for fun September 25, 2014
Rated 4.0 out of 5.0 by Great First Experience, Nice Hotel Pleasantly surprised by the property- grand, nicely appointed, with definite high-end feel from the second you pull up. Though it can always be better, the rate was fairly competitive. We only stayed one night and didn't get the full CP experience, but what we did get was pretty nice- wish we could've stayed longer. Frank greeted us as soon as we entered, and was extremely pleasant and good at making us feel welcomed and really relevant. lol He pointed out that we had late checkout, which was awesome, and gave us the low-down on everything we needed to know. The only somewhat "flat" personality we encountered was the the gentleman behind the bar. It would have been a better experience had he been a little more excited to be there. Everyone else was chatty, friendly, and helpful. Room 1112 has 2 double beds, the best part of the room being the bathroom- tile floors, roomy shower with a mirror, and decent amount of room to maneuver around. Grease up that squeaky bathroom door and it will be near perfect. The refrigerator in the room was not cold. It wasn't hot, it just wasn't cold, and none of our beverages were, either. We mentioned that to Frank on our way out to dinner, though it was the same when we returned a few hours later and remained "luke-cool" for our stay. The television- oh, the television. While trying to watch the Falcons run clean over the Bucs, the screen regularly went blank and that "no signal" flashing across became the normal. Sure, we missed a few good plays, but thankfully the game was not even close to being a nail-biter and we let that go. Next time, I plan to include an extra night stay so we can indulge in the Friday night prime rib and seafood dinner buffet at the restaurant- it broke my heart to miss that... Definitely look forward to returning. ProsLocation, Room Cleanliness, Amenities, Recognition for IHG® Rewards Club Members, bathroom, the bar, the staff Constv, refrigerator September 22, 2014
Rated 4.0 out of 5.0 by First Stay Was A Good One Pleasantly surprised by the property- grand, nicely appointed, with definite high-end feel from the second you pull up. Though it can always be better, the rate was fairly competitive. We only stayed one night and didn't get the full CP experience, but what we did get was pretty nice- wish we could've stayed longer. Frank greeted us as soon as we entered, and was extremely pleasant and good at making us feel welcomed and really relevant. lol He pointed out that we had late checkout, which was awesome, and gave us the low-down on everything we needed to know. The only somewhat "flat" personality we encountered was the the gentleman behind the bar. It would have been a better experience had he been a little more excited to be there. Everyone else was chatty, friendly, and helpful. Room 1112 has 2 double beds, the best part of the room being the bathroom- tile floors, roomy shower with a mirror, and decent amount of room to maneuver around. Grease up that squeaky bathroom door and it will be near perfect. The refrigerator in the room was not cold. It wasn't hot, it just wasn't cold, and none of our beverages were, either. We mentioned that to Frank on our way out to dinner, though it was the same when we returned a few hours later and remained "luke-cool" for our stay. The television- oh, the television. While trying to watch the Falcons run clean over the Bucs, the screen regularly went blank and that "no signal" flashing across became the normal. Sure, we missed a few good plays, but thankfully the game was not even close to being a nail-biter and we let that go. Next time, I plan to include an extra night stay so we can indulge in the Friday night prime rib and seafood dinner buffet at the restaurant- it broke my heart to miss that... Definitely look forward to returning. September 20, 2014
Rated 5.0 out of 5.0 by A Jewel in the heart of Knoxville The Crowne Plaza downtown Knoxville is a beautiful property. It is walking distance from practically anything you want to do in the city. The staff is very courteous and friendly. I cannot recommend staying here enough if you will be in Knoxville. I will definitely be back. September 18, 2014
Rated 5.0 out of 5.0 by wonderful stay Friendly helpful staff. Clean and comfortable room. Nice atmosphere. September 17, 2014
Rated 5.0 out of 5.0 by Great service Service and staff were excellent as well as the restaurant. I would recommend this hotel to anyone with no qualms. September 16, 2014
Rated 5.0 out of 5.0 by Convienient Location very easy to get to restaurants - entertainment - staff excellent - rooms clean and comfortable Pet Friendy September 16, 2014
Rated 5.0 out of 5.0 by Perfect Place Room was nice and quiet. Room service was great. They have a nice bar and a great restaurant. Convenient location, safe parking and close from almost everything. Staff was friendly and helpful. Had a great stay. September 16, 2014
Rated 4.0 out of 5.0 by spc stay Pleasant surroundings and personnel - loved the bed and pillows! loved the shower too! September 15, 2014
Rated 5.0 out of 5.0 by Excellent place to stay The staff members were the best. From the front desk, restaurant staff, and the valet. The rooms are nice and comfortable. The location is also great. I was very impressed September 13, 2014
Rated 5.0 out of 5.0 by Staff Extremely helpful and eager to assist. All employees were friendly and offered suggestions for nearby activities. September 11, 2014
Rated 5.0 out of 5.0 by Pillows are awesome, so was the bed We had a great time. All the staff made us feel at home! September 11, 2014
Rated 4.0 out of 5.0 by Bathroom Up to date/Room not so much Carpet is old looking but the bathroom was updated and really nice. Staff was friendly and very helpful. Location is convent to downtown/market square/UT campus. Overall, experience was good and I would recommend this hotel to anyone. September 11, 2014
Rated 3.0 out of 5.0 by Great Service Staff was wonderful, Room very clean and comfy. Price compare to others of the same size room a little on the high side. No extras then others places without a cost to them. September 11, 2014
Rated 5.0 out of 5.0 by Great Stay! Had a great relaxing night. We live local and wanted to be able to have a great night on Market Square listening to a great band that came in town, Cranford Hollow. September 10, 2014
Rated 5.0 out of 5.0 by Beautiful View From the top floor The view from the window in our top floor room was beautiful at night, with the downtown lights. The bathroom was small September 4, 2014
Rated 5.0 out of 5.0 by Great location Hotel staff was very pleasant and accommodated all of our needs. The location was perfect for dining choices an it's convenience to Neyland stadium for the opening football game Tenn vs Utah State! September 4, 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable room. I stay at this Hotel whenever I am in Knoxville. I love the location and the staff is wonderful many of which are the same people that have worked there over the past 3 years that I have been staying here. The room is always clean and the view over Market Square is beautiful. Also the Friday night Seafood and Prime Rib Buffet is awesome. September 3, 2014
<<prev 2 3 4 5 ... 10 next>>
Hotel Exterior
Hotel Exterior
Select to close.
Hotel Exterior Women's Basketball Hall of Fame Hotel Lobby Exterior Feature
Select to close.
If you are not already a member, join now.
Close
Check In
(e.g. Nov-26-2014)
Check Out
(e.g. Nov-27-2014)
Check Availability
Loading