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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: KNOXVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:5
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish

What's Nearby

What's Nearby

West Town Mall
Distance From Hotel:3.0MI



  • Car Parking Available
  • Car Parking Available


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Total number of rooms:90
  • Total number of suites:15
  • Total number of rooms with only one bed:39
  • Total number of rooms with only double beds:50
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:5

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have
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The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!

This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.

Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.

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47 Inch Flat Screen TVs with Premium High Definition Channels

Guest Reviews

Rated 4.5 out of 5 by 330 reviewers.
Rated 2.0 out of 5.0 by Poor Service but nice hotel Well I arrived late in the evening after working all day and driving all after to check in to the hotel. The front desk attendance seemed to be drunk as he smelled of alcohol. I asked him if it would be possible to extend the room for the following day as I would need the room after the checkout time. He Assured me that I would be able to book the room and would make a note of it in the system. So I thanked him and carried in up to the room. Everything seemed great! I woke the next morning continued with my day, went down stairs to confirm the room was extended with no problems and I was told by the front desk worker (female) that I was due to check out at 12:30. I mentioned that I spoke with a gentleman at check in and he assured me the room was extended. So I was obviously frustrated and asked the lady if she could check through the morning for another room for us to move to bc we really needed the room. She assured me that I could stay until 12:30 then would need to check out and she would let me know by 3:00 if anything was open. I continued to tell her this is not what was discussed the previous night but I would take what I could get. She said she would call my room before 12:30 to let me know if anything came open as everything, according to her computer, was booked solid. So 12:30 rolls around and ask me if I heard from her or anyone.... Exactly! No one called. So luckily I had a fellow friend staying there and she allowed my crew to crash in her place until we had to leave for the evening. Thank God for friends right?? So I went down stairs, as we had checked out of our room and went for lunch. I stopped by front desk to pay my bill. I told the lady that since no one called me to ensure me of a room or not I was ready to check out she said ok, like as if she didn't remember me from 2 hours before. So she then asked to see my credit card and ran the card, and then asked what was my last name again... I then told her, she said OH we have you checking out tomorrow..... I said EXCUSE ME... I looked away counted to three.... And said this is why I came down at 10 to confirm that ma'am. She said "ohhhhhh I'm sorry" .... That's it!!? Oh I'm sorry??!?!?! After I packed everything up and moved out of the room making my experience extremely inconvenient for everyone traveling with me. So needless to say I didn't not keep the room, and was dissatisfied with the service here. I travel a ton and am a IHG rewards member... Just really disappointed me. August 5, 2014
Rated 5.0 out of 5.0 by Best food and service ever First, the only reason I rated room comfort and sleep quality less than excellent is because I chose to sleep in the sofa bed in our suite. It was less than ideal but, then, what sofa-sleeper isn't? My family and I were in town for a funeral, for only one night, but the experience we had at this Inn was exactly what we needed. The staff, without exception, were world class hosts and incredibly friendly and accommodating. I'd like to especially mention Shea, our server in the restaurant. Never in all of my extensive world travels have I met a more delightful, friendly, personable, and funny staff member at a hotel or restaurant. This young lady has a gift and Holiday Inn would be advised to do whatever it takes to keep her and help Shea to progress in the company. If I had been fortunate enough to have an employee like her when I owned several businesses, you better believe I would have mentored her to be in management. Finally, the food was amazing, especially compared to what is usually served in a hotel. The chef even came out and spent some time discussing his recipes. The steak I had was one of the best ever - and I know steaks. Thank you for providing us with a cheerful and memorable experience during a time when we all needed a good dose of happiness and fun. July 31, 2014
Rated 4.0 out of 5.0 by Great location, great night rest The location was very convenient ... Downtown Knoxville. Staff was extremely courteous and helpful. There was no fridge in the room ... unusually for a business traveler-focused hotel. July 28, 2014
Rated 5.0 out of 5.0 by Awesome waitress in the Windows Restaurant Our waitress Diana, was so friendly and knowledgeable about the food selection for dinner. Her smile brightened a very dark, rainy day. When she found out that we come from out of town to attend a country singer's concert that night, she came back to our table to engage in conversation with us. Even though it was her 1st week there, she handled our order like she had been there for a long time. The food was excellent also. Patrick the manager on duty made sure he came to our table and introduced himself to us and wanted to know if everything was to our liking. This is super great customer service. July 26, 2014
Rated 5.0 out of 5.0 by Relaxing atmosphere Needs a circulation fan in bathroom but other than that I was very pleased with my stay. July 23, 2014
Rated 4.0 out of 5.0 by Appreciated friendliness of staff For the rate of the room we expected microwave and refrigerator. Pillows were small. Great service from staff. Maids in the hallway said hello and told us to have a good day. Management catered to us and made us feel special. Would have preferred to have more access to food. July 23, 2014
Rated 5.0 out of 5.0 by Wow! So accomodating, comfortable, and clean! Holiday Inn World's Fair, Knoxville, is in a wonderful location, was extraordinarily comfortable, and the staff were professional, accommodating, and helpful. They all managed to be warm and friendly to our VERY large family, who were all in town for a happy wedding celebration, and who were all delighted to be together. Each one of them made us feel as if we were so very welcome; they were all pros. Thanks for a wonderful stay. July 23, 2014
Rated 5.0 out of 5.0 by Great location and amenities We had a great stay at this Holiday Inn in Knoxville. 2 minutes from the University of Tennessee campus. The green space with fountains and War Memorial next to hotel were very nice. Also the free trip to the top of the Sunsphere overlooking the city of Knoxville and the Smokies was impressive. For location to campus, Convention Center and Downtown, this is your best bet. Even though hotel is 30 years old they they have kept it updated and current with latest technology. Our room had a state of the art thermostat and a motion activated night light in the bathroom. Plus with 4 elevators a wait to go up or down was never an issue. Also when you get ready to leave town you are seconds from the interstate. July 23, 2014
Rated 5.0 out of 5.0 by Individualized Service I arrived after midnight after a day of delayed planes. Michael, the desk clerk on duty went out of his way to be helpful. I asked to take a porclain cup to my room to make tea and he went to the kitchen to find one for me, and returned with the perfect cup along with sugar and stir sticks...all very much appreciated. Pleasant cleaning staff and great work. Lovely continental breakfast on the 11th floor. No tea there one morning, but the gal offered to get things for me and she had it available the next morning. Well equiped fitness room, kept cool, and nice pool. Beautifully set banquet lunch tables and delicious food. These little extras are what make customers remember hotels and plan to return. I hope our convention with Masquerade Fundraising returns next summer...I'd look forward to that! July 16, 2014
Rated 5.0 out of 5.0 by great place to stay in Knoxville staff were very friendly - rooms are nice, clean and comfortable. underground garage could use some attention. July 16, 2014
Rated 5.0 out of 5.0 by En route to Mississippi We were traveling from Northeast to Mississippi and wanted to find a good place to stop - and having traveled through Knoxville earlier this year (but only stopping for two hours to walk about) it seemed like a cool place for a stopover. Indeed it was - hotel was perfect central location - room was clean and beds very comfy - staff was hospitable and helpful. July 16, 2014
Rated 5.0 out of 5.0 by Great Room and nice staff This hotel has a great lobby. Rooms are very nice with comfy bedding. Pool is great, with large lounging area. Hotel is convenient to University of Tennessee, dining and is right beside the Sunsphere. July 15, 2014
Rated 4.0 out of 5.0 by hotel close to college this hotel is close to "the hill" or University of TN. it was nice and clean, the restaurant was clean as will. the menu was a little pricey for breakfast. Our waiter was quick to point out the breakfast buffet (13.95) which included beverage and omelets if you so desired. this was a good deal. would have loved a mini fridge in the room to keep travel beverages cool. July 15, 2014
Rated 4.0 out of 5.0 by Scratchy Sheets The sheets were a bit uncomfortable (kinda scratchy), but everything else was great. July 14, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay... We stayed here for two-days. The room was nice, comfortable and clean. However, no mini fridge or microwave was available in the room. I wish if their bathroom is little more spacious and the internet speed could be little faster. This place does have a lower parking garage, which was nice but $8/per day parking charge is little too much in my opinion. The staffs were friendly, courteous and very helpful though; even the hotel owner dropped by, and greeted all the hotel guests who were having lunch in the hotel’s restaurant. The hotel is in walking distance to Market Square. No doubt, it is a busy hotel. I would consider staying here again. July 13, 2014
Rated 5.0 out of 5.0 Wonderful, friendly staff Front desk staff extremely helpful and friendly. The guys at the front of the hotel were great, chatting to us, giving directions and telling us about the park and lake. Breakfast server was also really friendly. Excellent place to stay in a lovely area. July 13, 2014
Rated 5.0 out of 5.0 by Extremely Courteous Staff We have stayed at 5 Star hotels around the world and this Holiday Inn had one of the most courteous staffs that we have ever experienced. From the check in at the front desk, to the friendliness of the staff in the lobby and restaurant areas and to the cleaning staff, all were extremely professional and friendly. Varnell in the restaurant was exceptional. July 12, 2014
Rated 5.0 out of 5.0 by wonderful experience We enjoined our stay. Every one was especially kind and concerned that we enjoyed our stay. Kudos to Varnell and the restaurant staff! July 11, 2014
Rated 5.0 out of 5.0 by Great experience! The room was clean, staff was very courteous and helpful! We had an enjoyable stay and the hotel is centrally located. Great experience! Our only complaint was no refrigerator in the room. July 10, 2014
Rated 4.0 out of 5.0 by Lovely hotel and very kind staff We stayed here on our way from IL to SC. Just a quick stop to sleep. The hotel is very well kept and is a nice property. Easy to get to from the highway. Any concerns we had were completely taken care of by management. Would definitely stay here again. July 10, 2014
Rated 5.0 out of 5.0 by Another great stay Anytime I am in the Knoxville area, this will be my hotel of choice. It is right by the World Fair Park and just a few blocks from the Market Center. The staff is very friendly and accommodating. Taxes in Knoxville are moderate to high, so don't be shocked by that. I have friends that stayed in another nearby hotel, part of a chain with a "classy" reputation, and they were not happy with the small rooms and the poor amenities. I recommended they stay at this Holiday Inn for their next visit to the area. The hotel was packed this weekend, but it was just as comfortable as if it were half full. As I mentioned in an earlier review, just note that the standard rooms do not have mini fridges. You can get one for an additional cost if they are available. July 9, 2014
Rated 5.0 out of 5.0 by Pleasant experience Had a wonderful stay at this Holiday Inn. The staff when out of their way to help you in anyway possible even the guys who bring down the linen ask if their was anything that we needed to let them know. Just a pleasurable stay overall. Thank you Holiday Inn. July 9, 2014
Rated 5.0 out of 5.0 by Great customer service. Great rooms for club guests. Location is easy to find and hotel was clean and staff members were courteous and attentive to the needs of guests. Highly recommended. July 7, 2014
Rated 5.0 out of 5.0 by Outstanding customer service, excellent restaurant!! Very professional and responsive customer service - front desk and restaurant! Excellent food at restaurant! July 6, 2014
Rated 5.0 out of 5.0 by Terrific service, location, and clean! Wonderful location, walking distance of many shops, restaurants, entertainment and sporting venues; however, a complimentary shuttle is also available. Guest room was very clean and roomy. Lobby, restaurant, and lounge all clean as well. Don't miss the beautiful lounge! Staff very friendly and provide personal service. World's Largest Rubik's Cube also available for photo ops for the kids. July 3, 2014
Rated 5.0 out of 5.0 by Nick, Shady, and Patrick--great team at the hotel Excellent service and my friends enjoyed their stay as well. The food was very good and the service great. The above named guys are the "go to" folks if you need help with anything. It is also pet friendly and it was nice to meet a few dogs going out for their walk--just like home. July 2, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Room The Hotel and my room were very clean and comfortable. The breakfast buffet was very good and had a variety of foods. Staff was friendly, helpful and professional. The shower in my room had no hot water the last morning of my stay due to a fluke problem with the shower valve. I had used the shower the previous day with no issue and the sink had hot water. Other than this I had a good stay. July 1, 2014
Rated 4.0 out of 5.0 by Perfect Location for Traveling Leisurely or on Business This hotel was very easy to locate from the I40, as I could spot it as I was exiting the Interstate onto Henley Street. The attached World's Fair Park is perfect for taking pictures, walking, jogging, or running. The hotel is walking distance to the UTK campus and restaurants, and a short drive to a mall and other dining restaurants restaurants. The hotel room was very spacious causing the room not to get as cold as I would have preferred for sleeping, but cool enough to relax and watch TV. The Fitness Center had a couple treadmills, an elliptical, a couple bikes, some medicine balls, a dancing bar (like you would see in a dance academy, sorry I don't know the name), etc. They also offer a discounted pass to the YMCA across the street, which I will probably take adavantage of next time. The only complaint I have is in regards to the staff. I was traveling with a co-worker, and the morning of checkout, I went ahead, checked out of my room, and moved our vehicle up to the registration parking. I walk back in the hotel and have a seat in the lobby while I wait on my co-worker to check out. There was a blonde hair lady working the counter, and as I was siting there, she just kept giving me these weird looks. The same lady was also there when we checked in a couple days prior. Yes, I probably could have gone to the counter and let them know that I was waiting on a co-worker, but I didn't feel I needed to at the time due to her being there when we checked in the hotel. June 30, 2014
Rated 5.0 out of 5.0 by Outstanding, genuine service and accommodations Were treated exceptionally by each staff member we encountered. Restaurant was wonderful and we had no reason to go outside of the hotel during our two-day stay. Staff, management, continuously went over and above to assist us and meet our needs that were quite unusual and difficult. Truly a good experience. Our thanks to general manager and his wonderful staff and outstanding facility. June 30, 2014
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