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  • 1 888 HOLIDAY
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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: KNOXVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:5
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish

What's Nearby

What's Nearby

West Town Mall
Distance From Hotel:3.0MI



  • Car Parking Available
  • Car Parking Available


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Total number of rooms:90
  • Total number of suites:15
  • Total number of rooms with only one bed:39
  • Total number of rooms with only double beds:50
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:5

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have
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The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!

This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.

Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.

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47 Inch Flat Screen TVs with Premium High Definition Channels

Guest Reviews

Rated 4.4 out of 5 by 280 reviewers.
Rated 2.0 out of 5.0 by Major problems with phone follow up I was overcharged and when I made a call and established contact with a manager she wanted to blame everything on "the computer does that." Computers only do what they are programmed to do, and I don't like the idea of being charged an appreciable extra amount and having to wait for it to be refunded. Parking access is a headache and at the prices the facility charges parking should be free. Vastly overpriced from lodging to meals #food, at least breakfast, is indifferent at best# to bar. I won't stay in this facility again and would recommend that others seek alternative lodging. March 25, 2014
Rated 5.0 out of 5.0 by Great service and location Great hotel next to the Convention Center with a nice size indoor pool. The restaurant was very good too. Our kids went in their pajamas and loved it. Very nice staff!! March 13, 2014
Rated 4.0 out of 5.0 one night in downtown Overall the stay was good. Easy check in and out. Walking distance to downtown and restaurants. The only issue was that I did not put the do not disturb sign on the door so housekeeping knocked on the door three times before check out. That was the only issue I had. March 13, 2014
Rated 5.0 out of 5.0 by Great Stays All Three Times!!! I am a seasoned traveler and am particular about the properties I stay. I definitely appreciate the staff accommodating my requests and taking good care of me. I will continue to stay here! Love the sweet girls that work behind the bar, they are so delightful. Front desk staff Marco was exceptional, the valet driver took great care of me. Also the General Manager being exceptionally accommodating! Rooms are nice size and very quiet. I do prefer top floor level for this reason. Great place close to the downtown area too. March 10, 2014
Rated 5.0 out of 5.0 by Wonderful Experience! Your friendly, professional staff did a great job of making us feel welcome in the hotel and in Knoxville. The room was very comfortable and made working and resting a positive experience. The Priority Club floor allowed our conference attendees a place to relax, visit and plan for our company's amazing growth. February 26, 2014
Rated 4.0 out of 5.0 by Location, location, location My son and I spent one evening, choosing this site primarily based upon location. It is very convenient to UTK campus and to the convention center and downtown sites. We found the staff to be extremely nice and thoughtful, beds to be comfortable and as a mom traveling I felt very safe with employee presence at the door and parking garage. The only down side is that being downtown and around the corner from the fire station means you do hear sirens quite well through the night (even on the 8th floor), but I am told by others that this is a common statement about other high end hotels downtown. The hotel is a little pricey compared to usual Holiday Inns, and there is a $9/evening parking fee, but the location was hard to beat and breakfast food was good. February 23, 2014
Rated 5.0 out of 5.0 by Great service was the best ever! The gentleman who registered us was so kind and thoughtful as we were there to tend to a very sick relative who did pass away during our stay. We really appreciated his kindness and the breakfast staff and dining room staff were wonderful. Our meals were just superb. Thank you for making a little easier what was a very difficult trip February 23, 2014
Rated 5.0 out of 5.0 by The epitome of southern hospitality We have stayed at this hotel for a month and a half now and it has been very enjoyable. The staff has been very professional and courteous. February 12, 2014
Rated 5.0 out of 5.0 by Awesome and spacious room I stayed with a group of girls, 6 in total in one of the executive rooms. It was AWESOME! The room was like 2 separate rooms with 2 bathrooms and a large den. The beds were comfortable, the room was immaculate and super clean. It also had a great view and was convenient to everything in downtown. They also had a shuttle that took us downtown for free! I even lost my room key and they gave me a new one without the third degree (like most places), and the staff was always welcoming, helpful, and smiling. I will definitely stay again! February 12, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, quiet room Have stayed here 3 times in last 9 months and have been very satisfied all 3 times. Very comfortable, quiet accommodations. February 12, 2014
Rated 5.0 out of 5.0 by Great Service, Value, and the bed was wonderful! I hadn't stayed at this property in some time; however, when I revisit Knoxville again overnight, it will be my place to stay! The The staff, service, and food were outstanding. This was an excellent place to have our Convention! Looking forward to next year when we return! February 12, 2014
Rated 5.0 out of 5.0 by Friendly staff and centrally located. This hotel is easy to get to from I-75. Staff extremely helpful and friendly. No complimentary breakfast but the full service restaurant was quite good, with made-to-order omelets and all breakfast favorites for about $10. No micro or refrigerator in room. Overall, enjoyed the stay very much. vsb February 11, 2014
Rated 2.0 out of 5.0 by Small bathroom & noisy heater Room was clean and bed was comfortable. The room heater was so loud that the TV volume had to be turned up when the heater was on and then turned down when the heater went off. Therefore it was difficult to get a good night's sleep. The bathroom was so small it was impossible for two people to be in there at the same time. February 11, 2014
Rated 4.0 out of 5.0 by Well appointed room but bottlenecked elevators I thought the room was great and really enjoyed being in it. I had a hard time sleeping, but the only room-related reason was the heat turning on and off - a big contrast between its noise and then sudden absence. I think the biggest problem I had was an architectural one not easily remedied: There are elevators to all floors but stairs are only at the ends of hallways and exit to the outside (cannot be accessed to go up, only down - and out). I was attending a convention and only on the 3rd floor, but still had to wait with everyone else for one of only 3 elevators to take conventioners up to all of their rooms. Not convenient nor efficient. Also had to wait for the elevator back down unless I wanted to exit into the winter air with no coat only to find my way back into the convention center. [I'd also like to point out to convention center chefs that marking "vegetarian" as entree preference doesn't mean one wants a plate of bland summer squash. Beans, rice, cheese, and all kids of mild ethnic foods would be far more interesting and palatable.] Staff was unfailingly helpful and pleasant. Room clean, pretty and spacious. February 11, 2014
Rated 4.0 out of 5.0 by NICE HOTEL STAFF WAS FRIENDLY ROOMS WERE CLEAN , NO FRIDGE OR MICROWAVE IN ROOMS .no resturants close by . Hotel resturant a little pricy breakfast was good and had a very nice staff. had to pay $8 a day to park This should have been free for guest everything else was expensive enough. February 5, 2014
Rated 5.0 out of 5.0 by Excellent service! This hotel has by far the best staff I have ever encountered. All are pleasant and very helpful. The staff in the restaurant as well. Enjoyed our waitress Shea and waiter Brad and their excellent service as well as a few of the others who were so helpful when we came in "out of regular hours" Rooms were spacious and clean and the housekeeping staff kept everything well supplied. Don't really enjoy the nickle and diming as you pay extra for refrigerator, Parking and a roll in bed which most hotels I've stayed at supply free. Sleep Inn, Comfort Inn also have quite nice breakfast buffets. But guess the convenience to the Convention Center and the Shuttle service to nearby attractions and restaurants makes the extra expense worth the money. Thank You to all the Staff! January 15, 2014
Rated 5.0 out of 5.0 by Wonderful stay, but potential for better Our hotel stay was fantastic. The lobby is beautiful and the staff were wonderfully welcoming. We stayed in an executive king room because we love the view. The room is very nice but would be better if it were supplied with an extra blanket and a robe or two. I did appreciate the Bath and Body Works product. Very nice! January 7, 2014
Rated 4.0 out of 5.0 by Good Value Stayed for New Years Eve, great room, excellent customer service. the only issue was trying to get a shuttle ride back to the hotel from the Old City, called 5 times and waited for 1-1/2 hours to get a ride back. maybe plan better next year and have an extra shuttle or two available on busy nights like this. January 6, 2014
Rated 5.0 out of 5.0 by Happy New Year!! Excellent hotel and great location.. Staff was great and very easy to deal with. January 4, 2014
Rated 3.0 out of 5.0 by welcome back I stayed here numerous times in the 80's sometimes nearly 20 nights a month. I enjoyed the hot tub and sauna. I also enjoyed the bar and bar food back then. Friday night I didn't go to the bar. The hot tub is GONE. The sauna is GONE. The newest feature is GO GREEN. I didn't like it. It took forever to get the temperature right. The room was like a meat locker when we got there and my wife froze her butt off. Then the "parking". It never used to cost. Why now? It was free for many years but now it is a required cost to your room. The nice employee credited me when I told him I didn't park in the garage. The employees there were wonderful. flat screen tvs, location, exercise room, indoor pool were all great!! December 31, 2013
Rated 5.0 out of 5.0 by One night stay! Overall - great place. Just ask for a room opposite the main street. Windows On the Park Restaurant / Lounge is great for a family to eat (kids eat free with adults) and atmosphere! December 30, 2013
Rated 5.0 out of 5.0 by Excellent service...friendly staff I honestly have never written a review before BUT I really feel I need to. I spent the weekend in Knoxville by myself and it was raining and freezing. The staff were very welcoming and extremely helpful. i love the shuttle down to the restaurants and shopping street and a simple call and they came straight away and brought me back to the hotel. I asked for an extra blanket and it was brought straight up. I needed my phone charged (I left my charger at home) and they sent one up to me. Anything I needed it was delt with straight away. It really made my whole stay a great experience. Well done Holiday Inn...the staff should be commended. December 11, 2013
Rated 5.0 out of 5.0 by Very friendly and professional Staff This is a wonderful place to stay. The hotel is newly renovated and very nice. The staff are super friendly and go out of there way to accommodate your every need. November 21, 2013
Rated 2.0 out of 5.0 by Staff has no clue I had an enjoyable weekend visiting with my grandkids. When it came time to leave is when there were issues. We brought several large boxes of clothes for the kids and needed a luggage cart to haul them back down to the car. NONE to be found. The staff could not locate them either. They told us they only had TWO for the whole facility. I had to load the boxes on the hotel desk chair to wheel them down. At one point (I spent over a half hour looking for/waiting on a cart) The Staff thought my situation was FUNNY!! Will never stay here again. November 21, 2013
Rated 4.0 out of 5.0 by Overpriced, but our only choice. Everywhere else was fully booked! They knew we would have to pay such an outrageous price!! My husband had lost his wedding band while staying there. I've called several times to speak to someone in housekeeping. I've left numerous messages, and spoken to the people at the front desk! No one will even call me back to let me know if they've found anything. I would appreciate at least some kind of response either way!! November 17, 2013
Rated 5.0 out of 5.0 by Very friendly helpful staff! We stayed here for the UT-Auburn game last weekend. The remodel is excellent! The hotel looks fantastic, what a great job! The staff was so friendly from the front desk, Leah and Victoria to the bar service and Bree who served us breakfast in the bar area, she was terrific! Loved the location and how you can walk everywhere and loved the free shuttle that took us to our restaurant. Great job everyone, we are coming back!! November 13, 2013
Rated 5.0 out of 5.0 by The place to stay while in Knoxville We have stayed at your hotel in the past and found the same wonderful service from all your staff once again. Definitely our "go to" hotel when we stay in Knoxville. November 13, 2013
Rated 4.0 out of 5.0 by Nice Stay! Nice place, great location, clean hotel, good service. Glad I chose this place for my conference at the convention center! Couldn't get closer. Seemed to have more open spaces to meet and dine in restaurant and lobby areas than a nearby competitor where other friends were staying. Room was nice. Road noise was an issue at night - I was on the 5th floor facing road (not river). A friend said it was loud on her 9th floor, but she said it was worse in my room. You heard sirens and revving engines that passed, but I slept fine otherwise. I would recommend it and return. Knoxville was great! Close walk to Market area. November 12, 2013
Rated 5.0 out of 5.0 by Refreshing What a delightful stay at your property. Everything from the moment I arrived to the time I left, the stay was wonderful. How refreshing it is to say " A great experience was had". From the staff, the location, the room, the food and beverage, and management made you feel comfortable. November 11, 2013
Rated 5.0 out of 5.0 by Friendly Staff I was totally pleased by my entire visit! The staff was very helpful and freindly. November 11, 2013
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