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  • 1 888 HOLIDAY
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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: KNOXVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:5
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. Spanish

What's Nearby

What's Nearby

Attraction:
West Town Mall
Distance From Hotel:3.0MI

Parking

Parking

  • Car Parking Available
  • Car Parking Available

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Total number of rooms:90
  • Total number of suites:15
  • Total number of rooms with only one bed:39
  • Total number of rooms with only double beds:50
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:5

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have
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The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!

This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.

Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.

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Features
47 Inch Flat Screen TVs with Premium High Definition Channels

Guest Reviews

Rated 4.4 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 by Great staff and updated rooms! The staff graciously worked with us to give us the floor we wanted, opening up the handicapped room for us. We have stayed here many times and have found that the friendliness and condition of the hotel has improved from year to year. The rooms are comfortable and are even being updated! January 2, 2014
Rated 4.0 out of 5.0 by CHEAP I STAY AT THIS PROPERTY ABOUT 30 TIMES EACH YEAR AND FIND THE STAFF COURTEOUS, EXERCISE ROOM EXCEPTIONAL AND LOCATION GOOD. i WORK OUT EACH DAY AND REQUIRE 4 BOTTLES OF WATER; MY PLANTIMUM STATUS PREVIOUSLY AFFORDED ME A GIFT BAG, I GIVE THE PEANUTS BACK IN TRADE FOR A SECOND WATER AND BRING TWO WITH ME FROM HOME. LAST VISIT, I WAS TOLD EITHER A BAG OR POINTS. I ALWAYS GIVE THE CARD BACK FOR THE POINTS. BOTTOM LINE WHY WOULD THE PROERTY CUT OUT SUCH A SMALL GRATUITY AS A COUPLE OF BOTTLES OF WATER. I FIND THIS CHEAP. DARRELL December 23, 2013
Rated 3.0 out of 5.0 by Recent Stay Great people,great shower, very uncomfortable sheets. December 22, 2013
Rated 2.0 out of 5.0 by too expensive... I have to travel for work alot and so far its the most expensive Crowne plaza hotel I stayed as compare to services they offer. No free break fast, no microwave and fridge in room, no free parking...I have to pay for everything and yet the room prices were way too high... December 17, 2013
Rated 5.0 out of 5.0 by Very accomodating I made reservations which I ended up changing twice while there including having my dog join me after staying with friends. The staff could not have been any nicer. The room both times during my stay was clean, comfortable and quiet. They made sure to take into account that they were doing work on the 12th floor and that may impact my stay so they provided me a room on a lower floor to mitigate that possibility November 30, 2013
Rated 5.0 out of 5.0 by Stay here Opted to stay here during Thanksgiving travel. We were most happy with our choice. A great location very helpful staff and comfortable/clean room. A plus was the very nice breakfast buffet...gave both my wife and I a nice diversity of choices...moreover the food was well presented and most importantly very tasty....well done ! So as my title says ....stay here. November 29, 2013
Rated 4.0 out of 5.0 by Comfortable room but malodorous heating system I enjoyed my stay until the temperature dropped and I had to turn the thermostat up. The heater emitted a stale musty odor which disturbed my sleep. I thought it would "burn off" after a few hours but it did not. I would have requested another room however the hotel was full due to a football game. November 27, 2013
Rated 2.0 out of 5.0 by terrible stay I stayed during the weekend of the Vandy/UT game. The hotel was booked with what seemed like hundreds of middle school children in town for a football tournament. They ran the halls all night and on more than one occasion appeared as though they would break thru the thin walls of my room with their rough housing. I had to call the front desk on more than one occasion about the noise and at one time was told there was nothing they could do if the children were not in the hallway. The food at the hotel was below average. The elevators were dirty. The rooms were average but not worth the price. On a good note the staff was efficient and pleasant. I would not recommend this hotel and will stay there again. November 27, 2013
Rated 4.0 out of 5.0 by Nice Stay I was in town for a UT game, and the hotel was nice. The location is perfect, and the rooms were comfortable. November 19, 2013
Rated 5.0 out of 5.0 by Great Stay!! Crowne Plaza Knoxville Downtown University really know how to treat their guests. The customer service and treatment were flawless. It makes a huge difference when you receive service from individuals who really care. My experience reinforces the reason I choose Crowne Plaza as my choice hotel. November 14, 2013
Rated 4.0 out of 5.0 by Inconsistencies This hotel is in a great location for restaurants within walking distance. It's workout room is almost as well equipped as my regular gym at home. On the down side, the walls are paper thin. I was awakened at 130 am one night by neighbors laughing. It sounded like they were in my room. There are gaps between the walls and windows that allow light and sound to come through. The housekeeping staff leaves a fresh bar of soap every day as policy. I commented that it was wasteful and was told that was the way it is done. November 13, 2013
Rated 5.0 out of 5.0 by Best of everything! We are from the midwest but live on the east coast.. Every time we travel we use the Crowne Plaza Knoxville. Food is excellent. Staff go out of their way to accomidate us. We have recommended this property to others who love it as well! Our favorite place!! October 31, 2013
Rated 5.0 out of 5.0 by A Cut Above We needed a convenient stopover but didn't want to compromise comfort or amenities. This Crown Plaza was a wonderful surprise. The room was spacious, well-equipped and appealing. The staff members were gracious and competent. Bartender Jared was first class -- helpful, amiable and excellent at his craft. Valets were also informed, welcoming and timely. We were pleased that we chose Crown Plaza Knoxville Downtown. October 31, 2013
Rated 4.0 out of 5.0 by Great albeit a little noisy. First of all, they have done a fantastic job with the renovation. Everything is nice, new and modern. However, they could have paid a little more attention to the insulation between the walls. I was in room #806 and could hear the people in the next room over (#808) as if they were in the room with me! Luckily they quieted down at a decent hour so that I was able to get some sleep. But this will not be the case for all patrons in that room. October 30, 2013
Rated 5.0 out of 5.0 by Staff and Property Top Notch Booked this on the fly going through town with the wife. Great staff attitude from the bellmen to the front desk through check out. Clean, modern, old, elegant. Highly recommend. October 29, 2013
Rated 5.0 out of 5.0 by THE BOMB - EXCELLENT This hotel is awesome! The elegance and beautiful will blow you away. A very fancy hotel that makes you feel on cloud 9. Absolutely loved it! October 28, 2013
Rated 5.0 out of 5.0 by Repeat customer for a reason! I have stayed at the Crowne Plaza Dowtown for the past 3 years for work. The staff is friendly, and helpful, the hotel is very clean and the views are beautiful. Looking forward to my next trip to Knoxville! October 28, 2013
Rated 5.0 out of 5.0 by Great location and service. Great location, good breakfast options. However, service in bar was a bit slow. Management didn't plan properly for staffing following the Tennessee football game. October 23, 2013
Rated 5.0 out of 5.0 by Good experience. The hotel location was fantastic and the staff was very courteous! The noise level was a bit disconcerting at night but during a SEC football weekend I would expect no less. Overall great rooms. October 22, 2013
Rated 4.0 out of 5.0 by Great Location We wanted a Hotel where we could walk to the Old Downtown and the Market Square where everything is at. This is the Hotel. October 20, 2013
Rated 5.0 out of 5.0 by Location! Great location in a very nice city! Perfect for our stay! October 16, 2013
Rated 5.0 out of 5.0 by First Class Experience Helpful staff,clean,easy access by car and walking distance to food, Shopping and entertainment. October 16, 2013
Rated 4.0 out of 5.0 by Nice location and great fitness cnt Stayed here before and will come back. Had one problem that was corrected with manager who was prompt and efficient. Hotel is in a great central location near UT and market square, and has great fitness center for a hotel. Staff is friendly, professional and very accommodating. Would definately stay here again, and hopefully when rates come down after football season at UT. October 10, 2013
Rated 5.0 out of 5.0 by Football time in Tennessee Came to Knoxville for the Georgia game. We have stayed at several good hotels for football weekends, but the location, service, room, the bar and the Vols staying there made the stay something special. I recommend it! October 9, 2013
Rated 5.0 out of 5.0 by Great service with a smile! Great hospitable staff, willing to help with changes, directions, etc. Front door/valet man held an umbrella over my daughter and I as we waited for shuttle! Front desk staff suggested excellent restaurant! Clean, well run! Suggestion: keep Starbucks open throughout the day. October 3, 2013
Rated 5.0 out of 5.0 by GREAT SERIVCE I WAS THERE TO ATTEND THE WEDDING OF MY GRANDSON ... I AM HANDICAPPED AND 85 YRS OLD AND YOUR STAFF WENT OVERBOARD TO HELP ME IN EVERY WAY(WITH THE HELP OF MY 3 SONS ALSO). THEIR CONCERN FOR MY WELFARE MADE MY STAY MOST PLEASANT. ALSO YOUR RESTAURANT STAFF WAS EXCELLENT . ALL IN ALL MY STAY WAS MOST ENJOYABLE MOSTLY DUE TO THE PEOPLE YOU HAVING WORKING THERE... FROM YOUR VALETS TO YOUR GIFT SHOP PERSONELL AND EVERYONE IN BETWEEN!!! P.S. I SEEMED TO HAVE LOST SOMETHING AND AM TRYING TO RETRACE MY STEPS. WHO DO I WRITE TO TO INQUIRE ABOUT THIS LOST ITEM?? THANK YOU.. September 29, 2013
Rated 4.0 out of 5.0 by Great location This hotel is in a great location for a visit to Knoxville. Rooms are very clean with plenty of space. Staff is super friendly. September 11, 2013
Rated 4.0 out of 5.0 by Great service When I checked in, I was just getting over a cold. The desk manager recognized this and had hot tea, honey and lemon sent to my room. This made me feel much better and more at home. Thanks for making me feel like family. September 7, 2013
Rated 5.0 out of 5.0 by Great Stay! We stayed here for the Volunteer game. It is an awesome hotel. Very nice and well appointed with all the amenities you would need. Staff is excellent. Location is fantastic. Highly recommend! September 5, 2013
Rated 3.0 out of 5.0 by Not up to normal Crown Plaza standards Rooms were small and beds were very small....what they call a queen size bed is not. I would not recommend this hotel. September 2, 2013
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