• English  English
    Select to close.
    Current Settings are:
      /  English

    Change Preferences:
    Country / Region of Residence:
    Available Languages:
  • |
  • |
  • |
  • 1 888 HOLIDAY
Select to close.
Select to close.
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
Email Hotel Get Directions Add to Favorites Print Fact Sheet

Book this Hotel

Best Price Guarantee

Reward Nights
When redeeming points for a Reward
Night, you may only book one room at a time.

Once you complete your Reward Night
reservation you will be given the option
to duplicate this reservation

(e.g. Sep-02-2014)
(e.g. Sep-03-2014)
Have a Group Code?
Have a Corporate ID?
Check Availability
Processing your request...

* Requires affiliation in the respective organization.

** Best Available Rate Search does not include affiliation rates.

Select to close.

To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool, call 1-800-MEETING (in United States, Mexico and Canada) or contact a Global Sales Office.

Close Button
Your Recently Viewed Hotels

About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: KNOXVILLE
  • Distance From Hotel: 6.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 18
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:5
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish

What's Nearby

What's Nearby

West Town Mall
Distance From Hotel:3.0MI



  • Car Parking Available
  • Car Parking Available


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Total number of rooms:90
  • Total number of suites:15
  • Total number of rooms with only one bed:39
  • Total number of rooms with only double beds:50
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:5

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have
View More

The newest addition to the Heart of Knoxville,is the Holiday Inn Express Hotel & Suites Knoxville West at Papermill! We are conveniently located to I-75/ I-40 at Exit 383, just a short drive to Downtown Knoxville, the University of Tennessee campus, Knoxville Convention Center, West Town Mall and Turkey Creek Shopping. With our World Class Service and many Knoxville Businesses, Restaurants, Shopping and Attractions minutes from our front door, you'll discover why our guests have selected us as their Preferred Hotel in Knoxville!

This state-of-the-art Hotel features special in room amenities such as free high speed Internet access, Microwave and Refrigerator, 47" Flat Panel HDTVand Free Local Calls. Whether you are staying with us for Business or Pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center.

Points of Interest
Companies:Pilot Corp, Flying J, Team Health & Bush Bros
Universities:University of Tennessee, Pellissippi State & Knoxville College
Hospitals:UT Medical, Fort Sanders, Parkwest & Mercy Health Partners
Local Attractions:West Town Mall, Thompson-Boling Arena, Neyland Stadium, Knoxville Civic Coliseum, Regal Cinemas, Knoxville Zoo, Women's Basketball Hall of Fame, Three Rivers Rambler, Bijou Theatre, Tennessee Theater, Ijams Nature Center & Zuma Fun Center.

View Less
47 Inch Flat Screen TVs with Premium High Definition Channels

Guest Reviews

Rated 4.4 out of 5 by 282 reviewers.
Rated 5.0 out of 5.0 by Refreshing What a delightful stay at your property. Everything from the moment I arrived to the time I left, the stay was wonderful. How refreshing it is to say " A great experience was had". From the staff, the location, the room, the food and beverage, and management made you feel comfortable. November 11, 2013
Rated 5.0 out of 5.0 by Friendly Staff I was totally pleased by my entire visit! The staff was very helpful and freindly. November 11, 2013
Rated 5.0 out of 5.0 by Great! Stayed here for one night while attending a CE class. The staff were very friendly. The breakfast buffet was a bit pricey. Would stay there again. November 4, 2013
Rated 5.0 out of 5.0 by Excellent Staff! Each member of the staff was friendly and helpful. They always had a cheery greeting and asked if they could help. The room was very comfortable too, and in spite of the full capacity, it was very quiet. I would definitely stay there again. October 30, 2013
Rated 1.0 out of 5.0 by Out of date rooms The hotel is going green to save on electric but the windows are way out of date. We had to turn the heat way up to compensate for the cold air blowing in thru the windows. With all the new technology that is available, one would think there would be more channels on the TV to watch since there is nothing to do within waling distance. It would also be nice to have a comfortable bed and a mini fridge in the room. The pool was very lame and boring. October 30, 2013
Rated 3.0 out of 5.0 by Heating did not work The room has a heat / AC unit controller on the wall that is actuated by placing your door key in a slot, this is supposed to conserve energy. Unfortunately, I could control the fan with my key inserted on the slot,; but, regardless of what temperature setting that I made on the control unit, the air handler NEVER blew warm air. It was near 30 degrees both nights that i was in the room, supposedly this was looked into after the first night, but I had the same results on the second night. October 29, 2013
Rated 4.0 out of 5.0 by Staff is great I was there for two nights. The first night, the neighbors were loud and obnoxious despite the manager's attempt to have them quiet down. The following day, I was moved to a very nice room in a much quieter hallway. The staff was wonderful and very understanding. They even adjusted my bill for the loud night. I would definitely recommend this hotel. It was very comfortable and clean! October 29, 2013
Rated 5.0 out of 5.0 by Hoiday Inn Express - Knoxville This hotel is extremely clean! It looks new, is close to downtown, and the staff members were extremely accommodating. October 29, 2013
Rated 5.0 out of 5.0 by Outside noise and bar food service Firehall near property kept waking me up at all hours. I know that's not a hotel,problem, but maybe look into some type of noise reduction system in rooms on side of hotel closest to Firehall. Ordered supper in hotel bar one night, it took 45 minutes to recieve a club sandwhich. I think Holiday Inn can do better. Overall we recieved many compliments from our TGA membership regarding the hotel accomendations and staff. Se you next year. October 28, 2013
Rated 5.0 out of 5.0 by Great service Great location and great service. The sausage and gravy biscuits were good. The only bad thing is that I found a hairball in the shower in shower when I checked in. October 23, 2013
Rated 5.0 out of 5.0 by Go Vols!!! Football weekend with 8 friends. Everybody had a great time. I would definitely return. October 22, 2013
Rated 4.0 out of 5.0 by Clean and Near Rooms I really enjoyed Collin the guest service person. He really made me feel at home by greeting me when he seen my face each time. October 17, 2013
Rated 4.0 out of 5.0 by Great Location, Awesome Front Desk Service This is a great location and makes getting around town pretty darn easy! Furniture in rooms is a bit chintzy but bedding was good. Dominic (I hope I got his name right) was wonderful for front desk service. October 16, 2013
Rated 5.0 out of 5.0 by Great Service The guest service was wonderful! Housekeeping, restaurant and bell men were very helpful and friendly! October 15, 2013
Rated 5.0 out of 5.0 by WONDERFUL! I was able to take my staff of 19 to a conference and we stayed at this location. In the three days we were there, we grew to know the desk clerks, the shuttle drivers, the wait staff, and the housekeeping staff by name! We enjoyed every minute of our stay and would highly recommend this hotel to everyone!! October 15, 2013
Rated 5.0 out of 5.0 by Great for UT games! We stayed at the Holiday Inn Worlds Fair Park for the Tennessee/Georgia football game and it was WONDERFUL. The staff was incredible. Very helpful, knowledgeable and always had a smile. The hotel looks brand new and is very clean and inviting. I don't think we have ever stayed in a hotel that was this accommodating to football fans. Immediately upon check-in you receive a paper listing all of the events at the hotel for the game, a schedule and details about the shuttle. The breakfast (especially the omelets!) were delicious but the best part the morning of the game was the huge bloody mary bar. The hotel shuttle took us (and picked us up) wherever we needed to go...even letting us stop along the way to grab extra supplies for the game before continuing to drop us off at our tailgate spot. Although this weekend was centered around the football game, the hallways were never loud and rambunctious, there were many families with young children and college-age kids, and the hotel maintained a great balance of class, entertainment, comfort and safety. The hotel is in walking distance of restaurants, the stadium, shopping and quick access to the highway. We will stay here every time we visit Knoxville! October 10, 2013
Rated 5.0 out of 5.0 by Excellent weekend Having stayed hear multiple times over the past 5 years, we are never disappointed. Best place to stay in downtown Knoxville, close to everything! The staff always goes above and beyond to ensure we are happy. October 9, 2013
Rated 1.0 out of 5.0 by Terrible Bar Service We recently stayed at this hotel during a game weekend and received some of the worst bar service I've ever had. Especially in a hotel. We first sat down for happy hour at the hotel bar and were given great service by a server named Sam and then a server named Alexandra came in and stood behind the bar talking about her new "plum" lipstick while we were waiting for drinks. Sam was busy with the other customers and setting up for the night and this girl Alexandra refused to do anything productive or help anyone. She was leaning against the counter behind the bar with her arms crossed. Another person joined our group and waited 20 minutes for a drink when there were only two other people at the bar besides us. When we asked her a question about the local area we were basically sassed and made to feel stupid for asking. Then a couple next to us asked for potato chips, Alexandra filled their bowl, tossed it on the bar, then filled her mouth with chips from the same bag, and put the bag back in the cabinet behind the bar. We felt that we were singled out, being that we were younger than most people at the hotel this weekend, (being in our early 30s,) but we are IHG Rewards Club Members who are very well traveled and this was absolutely unacceptable We spent two nights at the hotel and both nights were the same thing with this girl. The other bartenders were even talking about her behind her back TO the customers at the bar. If it weren't for this experience, I would absolutely recommend this hotel to other people. It was clean, convenient, and the location is great. If Alexandra were not there, this weekend would have been MUCH better. October 9, 2013
Rated 5.0 out of 5.0 by Fantastic hotel! Will return! We booked this hotel through Hotels.com a month or two in advance. We were able to get a GREAT deal by doing so. We decided to stay here because of its close location to Neyland Stadium. It's just a short walk away. There is also shuttle service available if you choose. We chose to ride to the stadium then walk back. Our driver that morning could have been a bit more cheerful & personable. I'm not sure he cracked a smile the entire time. We also decided to take the shuttle to Calhoun's on the River that evening & our driver that time was a delight. He was very friendly & a delight to talk to. I wish I would have gotten his name. Everyone at the hotel was helpful & pleasant to deal with even while being swamped because of football game. Our room had what they called a "city view". & oh what a view it was. It was toward Henley & yes we could hear all of the traffic & firetrucks that ran all night, but for the view, it was worth it. Every morning you could see the most beautiful sunrise. The bed was extremely comfortable & the pillows were amazing. I instantly missed them upon our return home. The only real "complaint" I would have is that we were in a handicap room which meant it had a "roll in" shower. This was nice because of the openness, but also bad because of the same. No matter what we tried to do to prevent it, water would flood the bathroom floor every time we showered. Not too big of a deal because we'd just clean it up with the extra towels, but with the hotel pushing being "Green" & reusing towels, this didn't seem to work with that plan. Oh, & this may seem silly, but the toilets are incredibly...loud. I kept hearing strange noises in the night, then we determined that we could hear our neighbors flushing. Strange, but true. Overall, we loved our experience at this hotel & have decided that when we come back to Knoxville, we will definitely being staying here again! October 3, 2013
Rated 4.0 out of 5.0 by Excellent Front Desk Staff Excellent check-in service. Spent extra time to meet personal requests. Van service was super and timely on every occassion used. Great location to Cumberland Ave., Neyland Stadium and Market Square in downtown Knoxville. All easy walking distance. Housekeeping staff friendly and responsive. Enjoyed the lobby and direct access to the World's Fair park. All-in-all, a very enjoyable weekend! October 3, 2013
Rated 5.0 out of 5.0 by Comfort and quiet This is our 3rd time at this hotel as we have a student at UT. Great value with parents association discount and rooms are very quiet and comfortable. We took the hotel shuttle to football game which was nice. October 2, 2013
Rated 4.0 out of 5.0 by Clean, comfortable & great location We were very pleased with our 3 night stay. The room was very clean and housekeeping was very nice. The large rooms have been remodeled recently. The bathrooms are tiny! But didn't spend much time in there - not enough room for two people to get ready at the same time... Kind of a shame since the room itself is oversized. The location is wonderful and close to the new shopping areas. Easy to walk to the nightlife and shopping. Food was okay - not fantastic. This is one of the nicest and cleanest Holiday Inns that I have experienced. I would definately stay here again! September 27, 2013
Rated 5.0 out of 5.0 by Great accomodation The room was very comfortable and clen. Dining facility was verry good and staff friendly. Enjoyed my four days. September 27, 2013
Rated 5.0 out of 5.0 by clean and very comfortable room I had a very good experience at this Holiday Inn. It was very nice for the good value price. The staff were so very friendly and helpful. September 25, 2013
Rated 5.0 out of 5.0 by Great Staff!!! Our stay was excellent as always. The staff is very attentive and accommodating. Charles is great. September 11, 2013
Rated 5.0 out of 5.0 by Awesome and convenient great location and awesome staff. we had a great stay. took the complementary van to the football game and to local hot spots. September 11, 2013
Rated 5.0 out of 5.0 by GREAT PLACE TO STAY GREAT PLACE , very cov location to downtown , shuttle service was great . most everybody was nice. love the man in coffe shop he was wonderful .shuttle driver was also great . bell hop was very nice. over all great experience. would stay again . September 11, 2013
Rated 5.0 out of 5.0 by Great experience! Stayed here on a Friday night before a Vols' football game...will try to make this our regular place, for sure! Friendly, friendly, friendly....not be mention helpful....staff. Can't beat the convenience factor if you're doing something related to the University. Nice, clean, comfortable. A definite keeper. September 10, 2013
Rated 3.0 out of 5.0 by Fair Accomodations I chose this hotel specifically for the location. Our stay was part of a birthday present for my daughter, so I was OK w/the room price, but not OK w/the $8.00 parking fee. The room was clean and visually appealing, but better suited for a business travler versus a family. The TV reception was poor, but there was free Wi-Fi. The front desk and customer service staff were professional and a pleasure to interact with. However, I rated the hotel on the mid to lower end of the scale for 3 reasons: 1- we were charged for parking. 2-the tiny air conditioning unit could not properly cool the room causing me to wake during the night in a sweat. 3- the food we received via room service was terrible. If I would have been in a restaurant I would have returned every item in the meal except the french fries. September 8, 2013
Rated 4.0 out of 5.0 by Good Comfortable and great looks and service Good Comfortable place to stay great amenity's, location and service. The only thing I had issues with was the daily parking fee $8.00 in the garage and when I arrived I asked to change from a double bed room to a single because my youngest son wanted his own room and I was told no problem from the girl at check in but when we got to our room it was still a double. I didn't go back down to get it changed due to needing to change cloths to go to my oldest son wedding rehearsal which is the reason we were there. I Didn't worry about it until I went to the room of someone from the wedding party (not a gold IHG member like me) had a better room on the top floor. But it is a top notch hotel. September 7, 2013
<<prev 4 5 6 7 8 ... 11 next>>
Exterior Feature
Exterior Feature
Select to close.
Exterior Feature Women's Basketball Hall of Fame Hotel Exterior Hotel Lobby
Select to close.
If you are not already a member, join now.
Click here to earn up to 5,000 bonus points or 1,000 bonus points every night.
Check In
(e.g. Sep-02-2014)
Check Out
(e.g. Sep-03-2014)
Check Availability