Rated 2.0 out of 5.0 by Bcb2013 This HIE is in decline.
I am a business traveler and I have stayed at this HIE many times since it first opened, however I have noticed a decline in service and overall quality over the last two years. On my most recent stay my room appeared worn and not as clean as other HIEs in which I have stayed recently. The drains were very slow and water backed up in the sink and tub. The breakfast bar was lacking and they were out of several items at 7:30am. For example, I asked the breakfast attendant if they had any more milk for my cereal and she said that they were out - with two hours left before breakfast. service ended for the day. I will probably look elsewhere on my next visit to this area.
May 19, 2013
Rated 5.0 out of 5.0 by NanD So helpful!!!
MY stay with you was for my niece's UT graduation and after that surgery on her ACL at University Medical Center. 5-7-/5-9 Scott and Robert worked so hard to get my reservations taken care of. Twilla was very good at breakfast time. Such a pleasant person. Great variety.
But most of all!!! The front desk clerk that was on Thursday evening 5-9-13 was a major help when I brought my niece back to the Hotel at 8:00 for the night. She was in pain, on cruthes and I had no way to get her to room 212. This sweet girl, lady, helped me roll her upstairs in her desk chair. What a great idea she came up with and in my mind wonderful customer service. I was so tired and upset from the day I have forgotten her name .Please let her know how much Deborah and I appreciated her.
I hope that every staff at the Holiday Inn Express are as congenial as the staff off Strawberry plains
Thanks again Nancy from Nashville Priority Club member
May 15, 2013
Rated 5.0 out of 5.0 by Nikki77 Great facility, great breakfast, highly recommend
Staff was great at check in, room was neat and clean, kids loved the pool, and the breakfast saved us money on our trip. Highly recommend this Holiday Inn to anyone.
April 1, 2013
Rated 4.0 out of 5.0 by BKR1 Knoxville - SP
Very nice place to stay for the money. Great to have pet friendly hotels. Recommend as a great place to stay. Convenient stop on I40.
Skip the breakfast though.
March 30, 2013
Rated 5.0 out of 5.0 by John52240 Nice Place to Stay
We stayed at this hotel both on our way to Myrtle Beach and on our return home to Iowa one week apart.
The hotel is like new and all the amenities are like nice. The rooms are clean and bright. The only issue I would say even though small was that the workers behind the front desk seem to have been there a long time and were not pleasant. Our grand daughter went to the desk after midnight to get a snack and found the front desk clerk a sleep in the dining room on a couch and was not happy to be woke up.
March 29, 2013
Rated 5.0 out of 5.0 by Horton11 Spotless room, great service.
We recently stayed at the Knoxville-Strawberry Plains Holiday Inn Express on a cross-country move. We had our two dogs with us, which had been a challlenge in some of the hotels we stayed at. This Holiday Inn Express was very accomodating to our needs. The rooms were spotless, large, and the beds were very comfortable. The breakfast buffet had a great selection, and having both a fridge and a microwave in the room was a plus. The only slightly negative thing was we were on the 4th floor, which meant that the dogs got their first-ever elevator ride, but did fine. I would recommend this hotel to anyone traveling through the Knoxville area.
March 28, 2013
Rated 5.0 out of 5.0 by Bipedal Delightful place to end the day
We always try to stay in Holiday Inn Expresses when we travel. We have found them to be consistently clean, comfortable, well situated, the rooms well appointed, and the staff helpful. This one was no exception. We did not have reservations. When we arrived the gentleman at the front desk worked with us to get us a room to our liking (non-smoking and ideally not a handicapped room). Since only smoking rooms were available, he let us go up and look at the available rooms before checking in. By the time we got back to the front desk a non-smoking, regular room had come open. We really appreciated his help. The smoking rooms would have been very uncomfortable for us.
As always the room was very comfortable and breakfast the next morning was delicious and plentiful.
Keep up the good work Holiday Inn Express!!
March 23, 2013
Rated 5.0 out of 5.0 by CSMRick Weekend getaway
All the ladies at the front desk was great! I wish I could remember names. But then again, all of them were great. Also, the lady that did the breakfast was super. She stopped what she was doing to help some young kids make pancakes. They got a kick out of that. She was really good. Everything was fresh because she kept it updated. Don't know who cooks the afternoon cookies but, they were good and fresh also. As you can see, I stay at IHG properties all the time. This was the best location in a while. Thanks
March 22, 2013