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Rated 4.4 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Matches a recent stay at a 5 star Hotel! All aspects of all Holiday Inn Express stays have been great. This particular stay was even better than others if that we're possible! August 10, 2014
Rated 5.0 out of 5.0 by Clean and Modern Room was clean and well laid out. The hotel was modern and clean. Large flat screen TV and nice desk in room. Bathroom had granite counter. I liked the nice strip on the bottom of the door to keep out noise--why don't all hotels do this? Room was quiet and bed was comfortable. Hotel was in a semi-secluded quiet location. Staff was very friendly and courteous. Room had Wi-Fi as well as an Ethernet cable connection. Nearby restaurants. I would recommend this hotel. August 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel This hotel had everything that I come to expect from a Holiday Inn Express hotel. Very clean rooms and outstanding service. I know when I return to the area I will choose this hotel again and again. Thank you very much for the experience! August 7, 2014
Rated 4.0 out of 5.0 by Hotel is Average at best The food is terrible. And the tables were filthy. But the staff working there are very nice. One other warning if you have asthma or allergies this is not the hotel for you. My son and I sneezed and were sick are whole stay. Smells of cigarette smoke and they do allow pets. we had dog hair all over the carpet in our room. August 7, 2014
Rated 5.0 out of 5.0 by Great breakfast,COMFY Beds,friendly,hospitable Great food quality and selections,love those fresh pancakes,they're much better than waffles.Beds were VERY COMFY! the sheets were bright white and crisp.Staff was friendly and accomodating.Breakfast staff was attentive,cheerful and kept the food fresh and hot.The physical plant was clean and well maintained,never saw anything that was'nt well cared for.My family all remarked on the cleanliness and the safe, secure, and peaceful environment .This was a really nice experience. August 7, 2014
Rated 5.0 out of 5.0 by Traveling through on way to New Orleans We went to this hotel when there was tornado warnings and there wasn't any electricity we could not have been treated any nicer so much so that on our way back through we stayed again August 5, 2014
Rated 5.0 out of 5.0 by Musty Room had a musty smell to it when I first entered the room. I think the AC unit needed cleaned August 3, 2014
Rated 3.0 out of 5.0 by unfriendly staff I don't think the staff was that friend;y and when I asked for more blankets she acted like it was trouble. The rooms weren't as clean as our past visits that we've had at that hotel. August 1, 2014
Rated 5.0 out of 5.0 by Comfortable stay Everything was great - from From Desk to House Keeping .. Great hotel - Great service - Great food - Great atmosphere .. When I come to this area again I won't hesitate to stay here :) July 28, 2014
Rated 5.0 out of 5.0 by Very nice hotel Overall this was a good place to stay. I was traveling with my cats which remained in their crates, and, though I understand the reason, the furniture in my room was a little "tired" and probably needed to be refreshed. That is the only negative I noted. Beds were comfortable, good shower, decent breakfast. I like staying at Holiday Inns as they are favorably consistent across the country. July 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. THE ROOM WAS VERY COMFORTABLE, THE PRICE WAS GOOD AND THE MANAGEMENT WAS EXCELLENT. July 22, 2014
Rated 4.0 out of 5.0 by Queen beds! The queen beds were very comfortable, pancake breakfast was a nice change from the usual waffle maker in hotels. Location is convenient for travel to Gatlinburg its about 20 minutes and downtown Knoxville is about 10 Minutes. July 22, 2014
Rated 3.0 out of 5.0 by JUST NOT SATISFIED Smelled smoke in the ice machine area. There seemed to be a lot of empty space in the room. The room just did not seem to be up to what I was use to receiving. July 22, 2014
Rated 5.0 out of 5.0 by Slept Well - no noise and enjoyed breafast choices Our worry for first night in hotel room is to be able to sleep without any interruption. We slept two nights so well that days were very enjoyable. We also started our days well with very good breakfast choices and the staff was very courteous to our needs. July 20, 2014
Rated 5.0 out of 5.0 by Excellent choice I am in wheelchair and was traveling to pick up a new puppy. The staff was excellent. Even though we saw plenty of other people with pets, we never heard a sound from anyone. Very clean and well kept except the carpet looks a little old, no big deal. The only complaint I had was that the room, even though an accessable room, it was a tight fit. Navigating between bed and table, and in the restroom was VERY tight. The selection and layout of the breakfast bar were great! There were several stations set up with each station serving a different purpose. This allowed someone wanting just coffee, or pancakes to get what they wanted and not wait in line. The other options are too numerous to mention. All were excellent and hot! I would not hesitate to either recommend or stay here again if needed. July 19, 2014
Rated 5.0 out of 5.0 by Nice Place Nice place to visit. Great Front Desk Staff. Excellent recommendations for dinner. July 18, 2014
Rated 5.0 out of 5.0 by Warm and friendly staff, great location Most enjoyable stay over the holiday. I was touched to see one of the staff provide food for a little stray kitten on the edge of the property. Good people work here. July 17, 2014
Rated 5.0 out of 5.0 comfortable bed and helpful business center We enjoyed our stay at your hotel. The room was comfortable--just what we needed--and pet friendly. The staff was kind and helpful, and we felt relaxed and rested when we left. July 13, 2014
Rated 5.0 out of 5.0 by Overall experience excelient. Easy off and on Interstate 40. Good location near restaurants and shopping. We enjoyed our stay while attending a three day convention on the July 4, 2014 weekend. The staff is very helpful and friendly. Hope we have another visit next year. July 12, 2014
Rated 5.0 out of 5.0 by great hotel! We drive through Knowxville every year while heading on vacation, and we Stop at this hotel every year. The staff is always friendley and helpful and the this is one of the cleanest hotels we stop at. The breakfast is always good and the breakfast room is alway clean! July 11, 2014
Rated 5.0 out of 5.0 by Great sleep! Nice location, upscale look. Comfortable beds. Quiet location July 8, 2014
Rated 5.0 out of 5.0 by Strawberry Plains Very nice motel, clean, quiet and comfortable. Found out that pets can be brought to this motel as well. Will consider this in the future as we have two boxers. July 2, 2014
Rated 5.0 out of 5.0 by Great Stay!! I was check in by Cochina at the front desk. She welcomed me as soon as I came in the door and provided great info about the area. Our hotel was clean and comfortable. Christina in the breakfast room was also friendly and welcoming the next morning. Both these girls made me feel like I was really welcomed here. June 28, 2014
Rated 5.0 out of 5.0 by Convenient and clean Stopped on the way home back to Maryland. Quick easy check in, good filling breakfast and helpful staff. The beds were comfortable. June 27, 2014
Rated 5.0 out of 5.0 by Great stop for the night We came through on our way from NC to west TN and only stayed one night but the hotel was great. We would recommend to anyone. Area was nice with easy access to gas and food and right off the interstate. Hotel was clean with friendly staff and continental breakfast was good. June 27, 2014
Rated 5.0 out of 5.0 by great service Enjoyed our stay. Service was excellent. Would recommend June 23, 2014
Rated 5.0 out of 5.0 by very nice room a pleasant surprise, did not us many of the provided services since we just stayed overnight June 23, 2014
Rated 5.0 out of 5.0 by Good stop with pet dog have stayed several times on the way back and forth to SC from IN. Breakfast is always a good start to the next days drive. Good selection of soft June 22, 2014
Rated 5.0 out of 5.0 by MT Visitor Enjoys 1-Day stay in TN Everything was pleasing even the stray cat that we and everyone else were taking care of outside. June 20, 2014
Rated 1.0 out of 5.0 by Bad start to family vacation We booked a Holiday Inn Express because we were on the road late and needed an inexpensive clean place to sleep for the night, so we booked online from the road. When we arrived the entry way smelled of smoke and body odor. Check-in was uneventful, when we got up to our room, the carpets were stained and the room smelled like musty pets. The stains on the carpets were in places you’d expect stains from spilled coffee and drinks to be other looked like old pets stains. I am not a pre-madonna and probably would not be writing this if that were all of issues with this room. The side chair was disgustingly stained with “stuff” that my kids termed butt gravy, and the front of the desk was stained with a substance that resembled spilled dried milk. If it was not 11:00 we would have left. My wife and kids slept in their close and did not shower in this room. This is not what I paid for or expected from this line a Holiday Inn Express. June 19, 2014
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