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Rated 4.5 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by 1st time HIE guest, exceeded my expectations! All staff, front desk and breakfast were extemely friendly and helpful. Room was clean, comfortable. October 29, 2014
Rated 5.0 out of 5.0 by One of the best We stay at Holiday Express when going to and from Navy reunions or vacation and this one is one of the best. Enjoyed our overnightl October 28, 2014
Rated 5.0 out of 5.0 by pet had a small puppy and had no problems. Good pillows I think they were marked hard or soft October 23, 2014
Rated 2.0 out of 5.0 by Disappointment So where are the iconic HIE cinnamon breakfast rolls for which the chain is famous nationwide ? None were present the morning we ate at 6:30 a.m. That's one of the key reasons we stay there! We felt we paid for an amenity we never got. October 22, 2014
Rated 5.0 out of 5.0 by Great place to stay!!! I was in Knoxville, TN visiting family for a couple of days and picked this H.I. Exp. location just randomly. It was a great stay!!! October 22, 2014
Rated 5.0 out of 5.0 by Excellent Breakfast Breakfast was better at this in than in most inns. The people who worked the front desk were very nice and helpful while we were there. I recommend this inn and would be glad to stay there again. October 21, 2014
Rated 5.0 out of 5.0 by JNB Been staying there for years. Wonderful place.Wouldn't stay anywhere else in the area.My thanks to the staff. October 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed The pillow top covering is great and the soft pillows are a great comfort. The covers are perfect for the temperature of the room. After a long day at work it is nice to be able to relax. Sometimes I do not even leave the room, the beds are so soft. October 20, 2014
Rated 5.0 out of 5.0 by wonderful beds and hot water will stay here again. I really was worn out with the weather and the traffic. We were directed to a steak place close and brought our food back. the room had a nice desk to eat on. We used the internet to check on items we were bidding on and had no problems. The morning breakfast was nice and kept full by the staff. October 17, 2014
Rated 5.0 out of 5.0 by My stay As a Truck Driver, the staff was very accommodating with odd check inn hours and made my stay comfortable and a pleasure. October 14, 2014
Rated 5.0 out of 5.0 by Clean and quiet No problems, EX checkin and out. Breakfast better than most free "continentals" October 14, 2014
Rated 1.0 out of 5.0 by Easy assess from Interstate The rooms were clean and the beds were perfect. Great restaurants just across the street. Staff were very pleasant and we were checked in quickly. Reservations were made with Holliday Inn App just a couple of hours in advance to check in. October 13, 2014
Rated 5.0 out of 5.0 by great hotel We appreciate how well maintained and clean this location is. The staff is very freindly and helpful. After being on the road for over 8 hours ,it is comforting to know that we will have a great night sleep. We will be staying here in a few weeks. October 10, 2014
Rated 5.0 out of 5.0 by Nice property. The staff is always nice when I check in. The channel lineup is solid and the rooms are very clean. I rest well at this one. Close enough to enjoy the Smokys without being in the middle of the crowds. I short 45 minute drive to Gatlinburg and even shorter to Pigeon Forge. October 9, 2014
Rated 5.0 out of 5.0 by Feels like home The whole experience for my wife and myself has been more than satisfying. We have stayed at the property many times and each time, the staff goes overboard. A very pleasant atmosphere and friendlly folks!! I would highly recommend this wonderful Holiday Inn Express!! October 8, 2014
Rated 5.0 out of 5.0 by I go out of my way to stay here Anytime I am head towards the SE US or the area, I always stop at this HIE. I have done so for the last five years and have never been disappointed. October 7, 2014
Rated 5.0 out of 5.0 by Nice Room The room was nice and the staff was friendly. Good hotel to stay in for business. October 7, 2014
Rated 5.0 out of 5.0 by nice staff nice property nice and friendly staff, clean rooms ill stay here again October 3, 2014
Rated 5.0 out of 5.0 by Great Experience Great hotel and value, very much enjoyed staying in this property. Breakfast was delicious and convenient September 30, 2014
Rated 5.0 out of 5.0 by Pillows The pillows need to be more firm, everything else no complaints. Really enjoy the pancakes you serve, awesome pancake maker. The hotel in all areas very clean and the staff are very perfessional and know their job. I just want to comment on the rooms they are very quite and I really appreciate that all the times I have stayed. September 26, 2014
Rated 5.0 out of 5.0 by Good job. Thanks for a nice stay in Knocksville to all staff and employees! The room was nice, the people were nicer and it was a pleasure staying with you. September 23, 2014
Rated 4.0 out of 5.0 by Pet Friendly and breakfast needs variety Breakfast needs more variety. It is the exact same as the Holiday Inn Express IHG we stayed in Brooklyn, two South Carolina locations, and TN. This location in additional to the others were pet friendly. Actually had a large container in the lobby of dog biscuits. Will stay here again. September 23, 2014
Rated 5.0 out of 5.0 Breakfast staff were great. less processed foods would be welcome. September 22, 2014
Rated 2.0 out of 5.0 Holiday Inn Express Knoxville - Strawberry Plains II'm a fan of Holiday Inn Express, but this hotel is definitely not up to par. The hotel itself is tired and worn out. The staff was friendly, but not exceptional (for example, no acknowledgement of my IHG rewards membership). Here was the main issue that made the experience mediocre. I got to the hotel late, and was tired. Intended to drop my bags in my room and run out to get something to eat. However, the door to my room would not latch shut. Went down to ask for another room, but instead the desk clerk insisted on coming up to see if he could fix the door. After 10 minutes of trying, he decided he couldn't. I then had to take my bags back downstairs (for the second time) so he could give me another room. He did so, and when I got to the room, the door opened and the room was occupied! Needless to say, the occupant of the room was not happy. So...back downstairs, with the bags, for the third time. The clerk said he realized his mistake and was just "coming up to get me". He gave me another room, which was an accessible room. I realize that sometimes these are the only option available, but I like to avoid them when I can - the extra stuff in the tub is a bother, and the very small counter around the sink is a pain. Breakfast at this hotel was also below HIE standards. The egg offering was essentially an egg "hockey puck" - like the mini omelettes that are usually pretty good, but not folded and with no cheese. The bacon was the thinnest (and most tasteless) bacon I have ever had at an HIE. The good news is that I stayed at HIE's the next 2 nights, in other cities, and had good experiences. September 21, 2014
Rated 5.0 out of 5.0 the A's we had our dog with us and the location was very friendly. the room was great ist floor next to the breakfast area. very good stay. September 19, 2014
Rated 5.0 out of 5.0 by Welcoming Staff and Comfortable Room We got in late, but the staff was friendly and welcomed us. They answered all questions and got us checked-in quickly. All aspects of the room - beds, bathroom, quietness, ... - met or exceeded our expectations. Breakfast had a good selection and everything we needed. A great place to stay for tired travelers. September 11, 2014
Rated 5.0 out of 5.0 by Always very welcoming!!!! I have stayed several times and always recommend your hotel!! September 9, 2014
Rated 5.0 out of 5.0 by Very comfortable night We have stayed here at least once a year since 2007 September 3, 2014
Rated 5.0 out of 5.0 by Nice Place to stay I enjoyed my stay and the rooms were nice and comfortable. This hotel is near the interstate and places to eat. Great staff and great breakfast! The only problem I had with this hotel is the hallway on the 4th floor smelled very strong of old cigarette butts. It was strange because it is a non-smoking floor/hotel. I couldn't smell it in the room but as soon as you left your room that smell hit you right in the nose? September 2, 2014
Rated 5.0 out of 5.0 by Visit 8/17/14 - 8/20/14 We had a very pleasant stay. Everyone of the staff was extremely helpful, polite, and friendly. This includes front desk, breakfast, and housekeeping. Great breakfast buffet spread. The hotel was clean, comfortable, and conveniently located to I-40. We would definitely stay again. The kids loved the salt water pool. August 31, 2014
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