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Rated 4.5 out of 5 by 153 reviewers.
Rated 1.0 out of 5.0 by Bad start to family vacation We booked a Holiday Inn Express because we were on the road late and needed an inexpensive clean place to sleep for the night, so we booked online from the road. When we arrived the entry way smelled of smoke and body odor. Check-in was uneventful, when we got up to our room, the carpets were stained and the room smelled like musty pets. The stains on the carpets were in places you’d expect stains from spilled coffee and drinks to be other looked like old pets stains. I am not a pre-madonna and probably would not be writing this if that were all of issues with this room. The side chair was disgustingly stained with “stuff” that my kids termed butt gravy, and the front of the desk was stained with a substance that resembled spilled dried milk. If it was not 11:00 we would have left. My wife and kids slept in their close and did not shower in this room. This is not what I paid for or expected from this line a Holiday Inn Express. June 19, 2014
Rated 5.0 out of 5.0 by on the road Good location, above average motel the only problem with the location for people traveling into the evening is that there is no place to eat after 10 pm June 11, 2014
Rated 4.0 out of 5.0 by Nice looking rooms The hotel was really clean and the staff was nice. I wished a hot tub would have been available. I did love the 4 pillows per bed I also missed the pancakes, I was not aware they had to be made, I found out later when my friend said you had to make them. June 3, 2014
Rated 5.0 out of 5.0 by The Place To Stay This is our fourth year staying at this property for Destination Imagination. We have always enjoyed our stay. The staff is friendly and courteous. The breakfast selections are very good. Looking forward to another stay next year. May 28, 2014
Rated 5.0 out of 5.0 by Staff was great! Great room with a comfortable bed; breakfast selections were great. The staff was awesome! I inquired at check-in about places to eat for dinner and the gentleman provided several options he highly recommended. Every staff member we encountered was so helpful and professional. May 18, 2014
Rated 5.0 out of 5.0 by Great place to stay We enjoyed our stay at this hotel. It was convenient to Knoxville which was a plus for us. Our room was very clean and had all the amenities of home. My husband and I thoroughly enjoyed the breakfast. It had a variety of foods, both hot and cold. We will definitely stay here again. May 7, 2014
Rated 5.0 out of 5.0 by Great staff and Good Experience The staff was friendly and very helpful when questions were asked. The property is very clean and the rooms were very comfortable. April 28, 2014
Rated 3.0 out of 5.0 by Typical Holiday Inn typical Holiday Inn for cleanliness and room size. breakfast also average. Nothing over the top but what you would except for a Holiday Inn March 26, 2014
Rated 5.0 out of 5.0 by Great pet friendly hotel We have used this hotel before because we frequently travel to Florida with our Golden retriever and they allow pets. In addition to this they are also an extremely good hotel. The staff are wonderful and helpful. The rooms are clean,well appointed and very comfortable . I love the fact that we had a large comfortable chair with lamp behind it in the corner where we could read or watch TV. They were under construction while being remodeled while were there, but there was no noise, dust or disruption to our stay. The breakfast area had a full time person every morning replenishing the food items, and everything was fresh and warm or hot as required. If there was a drawback, they had no bagels the morning we were there and no sausage to go with the eggs. They did have biscuits and gravy!! I would definitely recommend this hotel. March 9, 2014
Rated 5.0 out of 5.0 by Excellent hotel I stayed overnight and the hotel was great. the staff was awesome and the room was very clean and fresh. no complaints January 7, 2014
Rated 4.0 out of 5.0 by OK but expensive! OK place to stay but has the highest rate that we paid from Va to Tx. Also, no signage on the interstate to direct you to this motel. You've got to know it's there. January 5, 2014
Rated 4.0 out of 5.0 by overall great stay When I first arrived, I was a little upset because there was no where for my 14 month old to sleep. They had no cribs. However, I was provided with extra blankets and was able to make my son a bed on the pull out couch in our room. The staff was extremely friendly and we were able to sleep great and head out feeling rested. January 2, 2014
Rated 4.0 out of 5.0 by Pet Friendly .. friendly staff Nice HIE in a good location. Pet friendly! Nice area for walking dogs too. Clean rooms and common areas. December 31, 2013
Rated 5.0 out of 5.0 by Would stay again We stayed here based on other reviews we read about a pet friendly hotel in the Knoxville area. It was everything that people said it was. Everyone was very friendly. They are on a larger property so we weren't tight up against a busy road for when we took our dog out. The room was nice and bed was very comfortable. Option of pillows provided on the bed (firm or soft) and upgraded linens. Everything was well cared for and very clean. No odors at all in our room. Breakfast was also well done - a cut above for the typical "breakfast included". It was kept well stocked with eggs, biscuits, gravy, pastries, cereal, fruit, milk, juices, etc. The air unit in the room was a little bit loud and I would have given 5 stars on value if the price was about $10 less. Overall it was nice, well maintained, clean and comfortable. We would stay here again ! December 24, 2013
Rated 5.0 out of 5.0 by A Good Stay Only 1 night here on our way east. Nice clean room, updated, flat screen tv, pet friendly. This is not a non-smoking HIE, although we did not pick up on any smoke smells in our room on the first floor. A bit too much air freshener for me (maybe fabreeze?). Would stay again, excellent exit and entrance to interstate. December 24, 2013
Rated 4.0 out of 5.0 by Knoxville port We travel from Arkansas to Maryland. Knoxville is the perfect stop for the evening. Strawberry Plains has developed into an integral part of our plans. We all, including Jack the Wonder Dog, enjoy the hotel. December 22, 2013
Rated 3.0 out of 5.0 by Not up to the usual standards of Holiday Inn Express I have stayed in three Holiday Inn Express Inns in a 10 day period recently. This was the lesser of the three. The room was OK but the staff left a bottle of cleaner on the bathroom sink counter and there was no shower mat so I had to use a spare towel. There were no tissues - but there were in the other two Inns I stayed in. Sorry to be picky -- but this Inn just was not up to the standards I have seen in other Holiday Inn Express settings. The staff on duty were not familar with the coupons in the Tenn Travel book and did not seem to recognize be aware of the IHG Reward Club membership. December 16, 2013
Rated 2.0 out of 5.0 by Fair hotel Hotel was ok, no staff member was seen after check in! I stayed here because it was a dog friendly hotel. However, I found dog poop in the room from another dog! This is the SECOND time this has happened. I would not recommend staying at this hotel at all! December 4, 2013
Rated 5.0 out of 5.0 by Great place, great staff We needed a hotel late at night as we were traveling through and the staff had our room ready with a rollaway in the room, and it was all very clean. Thank you! November 26, 2013
Rated 3.0 out of 5.0 by Average holiday inn express No club member recognition this time. Same as most other HI express. November 22, 2013
Rated 5.0 out of 5.0 by Nice comfortable place to stay Have stayed at this location a number of times the past three years during Football season. Always nicely decorated, welcoming staff, and comfortable all round environment. November 13, 2013
Rated 5.0 out of 5.0 by Out of the way ... Out of the ordinary Not located right at the Interstate exit (quieter that way!) ... Worth the short drive to enjoy the friendly staff, new/fresh/clean rooms/facility. If you stay here ... Do not miss the chance to have dinner at Aubrey's right across the street. November 5, 2013
Rated 5.0 out of 5.0 by Helpful desk personnel Just what we expected from Holiday Inn Express: a great experience. Our desk clerk helped us find a place to go nearby for dinner when she checked us in. Room and breakfast were all we needed and more. November 4, 2013
Rated 5.0 out of 5.0 by Review of stay Friendly staff, good location, my reservation was ready no wait, hotel was clean, would stay again. Rating a 5 being high . October 28, 2013
Rated 4.0 out of 5.0 by Lighting in rooms My husband and I have just completed a three week vacation driving trip and stayed at Holiday Inn Express hotels, our first choice, when possible. The one thing that we agree on is the poor lighting in the rooms. The light bulbs that are used in the majority of the properties are pink and harder on the eyes than a bright white bulb. In the bathroom especially it would be better if the bulbs were white not that pink color. Other than that problem we had enjoyable stays. October 26, 2013
Rated 4.0 out of 5.0 by Nice Place to Stay Courteous and friendly staff in a pleasant atmosphere. October 19, 2013
Rated 5.0 out of 5.0 by Great staff Comfortable stay On a recent business trip, I stayed at this hotel for 9 days. Wonderful, friendly staff who greet you every time you arrive/depart. Casey was tops! Room comfortable. Housekeeping was great. Breakfast could have been better. Served scrambled eggs only 3 out of 9 days. The rest of the days they served those awful, tasteless omelettes. Most mornings they were all stuck together and most wound up in the trash can. Overall this place is great. Convenient to restaurants, shopping and attractions. Safe and clean. October 14, 2013
Rated 5.0 out of 5.0 by Wonderful Staff Thank you for taking such good care of me while I was there for the week. Will see you again next week!!! October 9, 2013
Rated 5.0 out of 5.0 by Very Clean I am on the road a lot for my job and stay at the Holiday Inn Brands probably 95% of the time. The free breakfast is good and the hotels are always clean and modern. With the IHG app on my smart phone I can pull up the closest or most convienent Holiday Inn, make my reservation with a few clicks and then route myself to the hotel. All in the same app! You do not need to even enter your credit card info if you have your card information stored in your profile! If you travel frequently for your job or for pleasure then I would highly reccommend choosing IGH! October 7, 2013
Rated 4.0 out of 5.0 Nice Stay Room cleanliness can use some improvement... Overall, the facility is nice. Very good lobby area where one can relax and read the news paper. September 30, 2013
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