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Rated 4.8 out of 5 by 193 reviewers.
Rated 5.0 out of 5.0 by Very nice. Staff was very friendly. Would definitely recommend this motel if you are in the area. It is out of the hustle and bustle of Pigeon Forge and Gatlinburg, but close enough to drive to and from each day. It is very nice and very clean. The hotel staff was very friendly and made us feel welcome as soon as we walked through the door. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed, very clean room and great service. The bed was one of if not the best of any hotel room I have ever stayed in. The entire staff was friendly and courteous. Bathroom was clean and shower was very good. Everything worked well and the hotel was very quite and relaxing. August 5, 2014
Rated 5.0 out of 5.0 by A Great Place! On our recent visit to Pigeon Forge, we chose to stay out of the hustle and bustle of "the strip" so we opted for this location. We were very happy with our choice! The staff was very friendly and accommodating. The breakfast was hot, and of course the cinnamon rolls were delicious! The attractions of Sevierville/Pigeon Forge are just 5-15 minutes away! If you like Bass Pro Shops Outdoor World you are in luck...it is right next door! We will definitely plan on staying there again for any future visits to the area! August 5, 2014
Rated 5.0 out of 5.0 by Would stay again Easy access right off I-40. This is a new facility. The rooms are spacious, the beds are comfortable and the staff is attentive. We will definitely stay here again on our way through TN. August 4, 2014
Rated 5.0 out of 5.0 by Gluten Free Bagels on the Breakfast Bar! I know Udi's bagels are expensive and not many people have to adhere to a gluten free diet so I was quite surprised and delighted to find them on the breakfast bar. What a treat! The hotel was also super clean and within walking distance of the Bass Pro Shoppes. August 4, 2014
Rated 5.0 out of 5.0 by Great customer service. Room was clean and comfortable. We enjoyed our stay. Tierra gave us great customer service. August 4, 2014
Rated 5.0 out of 5.0 by Staff Probably the most accommodating person I've encountered during ANY stay. August 3, 2014
Rated 5.0 out of 5.0 by Very Nice The staff was very nice we arrived a little early after being in the car with our active 4 yr old gradnson for several hours. We were allowed to check in and get him out of the car into a large comfortable room. He enjoyed the pool although it was a bit cold. Breakfast selection fit all of our needs. We will stay here again when in the area. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed ,nice common area,friendly and helpful Easy check in, friendly and helpful front desk staff,room nice and comfortable. July 31, 2014
Rated 5.0 out of 5.0 by Nice stop along the way Traveling down I40, we stayed here in Kodak and enjoyed a clean, comfortable room with a friendly staff. Convenient to outlets and not too far from area attractions. Will stay again if traveling through July 31, 2014
Rated 5.0 out of 5.0 by Great place to stay We were passing through and the friendliness of the staff, the great condition of the room and the excellent breakfast area made this choice the right one for us. We would definitely stay again and highly recommend this hotel. July 28, 2014
Rated 5.0 out of 5.0 by Great Service All the Way Around! Loved the professional and courteous staff upon check in. Room and hotel were exceptionally clean and modern. Great rest, excellent breakfast choices and the easiest check out ever. July 28, 2014
Rated 4.0 out of 5.0 by Typically the Benchmark of Holiday Innn Express Locations This location is the Benchmark for Holiday Inn Express locations globally. The breakfast area during my stay was not it's typical which gives the clients the impression that portion is = to or a little below normal for breakfast. I've stayed at this property on at least 10 occasions and this is the first time anything was noticed to be typical. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable and cleanliness The bed was very comfortable and the room was clean and smelled fresh . Food was good and the accommodation was nice July 25, 2014
Rated 5.0 out of 5.0 by Great Hotel We have stayed at this property several times and it has become our favorite place to relax and get away. The staff is always super nice and accommodating. The rooms are large, clean and comfortable. I would highly recommend this hotel to any one. July 24, 2014
Rated 5.0 out of 5.0 by Relaxing stay We stayed two nights here. The hotel was clean and comfortable, and located with a good eating place in walking distance. July 20, 2014
Rated 5.0 out of 5.0 by A good night's sleep. Stayed here after 10 hours on the road. The staff was friendly and the bed was extremely comfortable! July 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room Enjoyed our stay. The staff was friendly and the rooms as well as the hallways were clean. July 15, 2014
Rated 5.0 out of 5.0 by Friendly staff clean and very friendly and helpful staff. We would stay here again. July 10, 2014
Rated 5.0 out of 5.0 by Great Customer Service Traveling home from vacation in South Carolina and decided to try a second night on our way home due to our first experience passing through earlier in the week. Telephoned and spoke with Sandi again who said they did not have any rooms available and to check back later to see if she had any cancellations. Telephoned a few hours later as we got closer to her location and she was able to provide a room at that time. Enjoyed our second night stay and am very thankful to Sandi who was able to open a room for us as I was sick on our return home and was happy to stay with a hotel that was very clean and I knew who would provide great service. Kudos to Sandi, she is a great employee for Holiday Inn Express. July 9, 2014
Rated 5.0 out of 5.0 by Great Customer Service Telephoned in to check availability of rooms. Spoke with Sandi, who provided great customer service although you could tell she was very busy. Able to book us a room on our way through town on to another destination. She was very friendly and helpful. Enjoyed our overnight stay. July 9, 2014
Rated 5.0 out of 5.0 by Clean, quiet room We stayed over the 4th of July weekend--hotel fully booked. Nice and quiet, bathrooms etc very clean. We will stay there again. We were going to a convention in Knoxville. It is worth the extra drive. Convenient access to interstate. Walk next door to Uncle Buck's restaurant inside the sporting goods store. Very good menu and easy to walk to from the hotel. July 9, 2014
Rated 5.0 out of 5.0 by Nice!! We ALWAYS stay here on our way down to Florida and back to Michigan. Been here about 6 times so far! We'll keep coming back here, everyone's so friendly and the rooms are great. I'd give it more stars if I could but it's limited to five. July 9, 2014
Rated 5.0 out of 5.0 by Nice place to stay We were just stopping over night to break up our 18 hour drive. Didn't spend much time at the hotel, but what we did see/use was wonderful. The rooms were clean and comfortable. Breakfast had a good variety and the staff was great about keeping it fully stocked. July 8, 2014
Rated 5.0 out of 5.0 by Great stay! Such a nice hotel with a lovely staff. Great placement right beside the Bass Pro Shops. All of the Holiday Inn Express' have so much to offer and will be worth your money! July 7, 2014
Rated 5.0 out of 5.0 by Vacation Trip Great hotel for access to the Gatlinburg experience. This hotel in clean and just far away enough from the noise and traffic in the heavy tourist area. We had a great time and the staff and cleanliness of the hotel were phenomenal! July 7, 2014
Rated 5.0 out of 5.0 by Entire hotel experience The whole process went smooth with no conflicts. Checking in was quick July 7, 2014
Rated 5.0 out of 5.0 by Great stay! We stayed 3 nights. Great room, clean & quiet! Will stay again! Also, great staff at front desk! July 6, 2014
Rated 5.0 out of 5.0 by Great Experience Staff at this Inn is always friendly; gave us a late check-out time upon request. July 6, 2014
Rated 5.0 out of 5.0 by Comfortable Clean Affordable Comfortable Clean Affordable unlike most of the hotels in the area July 3, 2014
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