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Rated 4.8 out of 5 by 170 reviewers.
Rated 5.0 out of 5.0 by Nice place to stay We were just stopping over night to break up our 18 hour drive. Didn't spend much time at the hotel, but what we did see/use was wonderful. The rooms were clean and comfortable. Breakfast had a good variety and the staff was great about keeping it fully stocked. July 8, 2014
Rated 5.0 out of 5.0 by Great stay! Such a nice hotel with a lovely staff. Great placement right beside the Bass Pro Shops. All of the Holiday Inn Express' have so much to offer and will be worth your money! July 7, 2014
Rated 5.0 out of 5.0 by Vacation Trip Great hotel for access to the Gatlinburg experience. This hotel in clean and just far away enough from the noise and traffic in the heavy tourist area. We had a great time and the staff and cleanliness of the hotel were phenomenal! July 7, 2014
Rated 5.0 out of 5.0 by Entire hotel experience The whole process went smooth with no conflicts. Checking in was quick July 7, 2014
Rated 5.0 out of 5.0 by Great stay! We stayed 3 nights. Great room, clean & quiet! Will stay again! Also, great staff at front desk! July 6, 2014
Rated 5.0 out of 5.0 by Great Experience Staff at this Inn is always friendly; gave us a late check-out time upon request. July 6, 2014
Rated 5.0 out of 5.0 by Comfortable Clean Affordable Comfortable Clean Affordable unlike most of the hotels in the area July 3, 2014
Rated 4.0 out of 5.0 by Great place for online price We felt the room and stay was very good for the online price we paid. We overheard what the going rate for the rooms were that night and would not have been happy had we paid that. The room was clean and comfortable, the breakfast was good, the pool was clean and adequate when not full, and the staff was very good with any request we made. The room was exactly what I would expect for what we paid. However, this hotel does not have a hot tub, has one elevator, has very good but not fancy rooms with thin walls....it is not a three digit a night hotel. And because I did not pay that, I am giving them a Very Good. July 2, 2014
Rated 5.0 out of 5.0 by Kodak value stay, clean, efficient, quiet and all the other positive things I have indicated in the survey process July 2, 2014
Rated 5.0 out of 5.0 by comfortable bed very comfortable and big spacious rooms bathroom was superb compared to other hotel on our trip cross country from el paso to MA--my son is on leave from the army and we will in future use this location as a stop over June 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Clean and comfortable with a great location next to Bass Pro and the Chop House restaurant. June 27, 2014
Rated 5.0 out of 5.0 by Great Service We had a great experience at the Holiday Inn Express and Suites, Kodak East-Sevierville. Staff was very friendly and helpful in recommending restaurants in the area. The room was very comfortable and restful. Will definitely stay here again when in the area. June 25, 2014
Rated 3.0 out of 5.0 by ok but not excellent We came to this hotel thinking it would be fairly new and b/c of this in excellent condition. It was ok and not totally bad but could use some attention. The staff was nice and breakfast attendant was hustling and kept things running well. The front desk helped us find a grocery and even told us to call if we had trouble. The room however was not real clean. It was dirty behind and under furniture. The toilet was loose and not very clean or stained. The mini fridge ticked like a bomb and leaked. The pool was tiny and never had enough towels if it had any. We had to go ask for them. There was no clock in the pool area but they got frustrated when we stayed past closing like I should be swimming with a watch on? I got maid service but beds not made one day. Only got a paper when they felt like it so about half the time. Just little things that seemed to put them below excellent. I've stayed in worse holiday inn express hotels but also in much better. I'm thinking I probably wouldn't return unless other hotels were booked. June 23, 2014
Rated 5.0 out of 5.0 by Great place to stay! This place was a wonderful respite from travel - clean and comfortable rooms, friendly and helpful staff (especially the nice lady in the breakfast room!), good free breakfast, great price (used the coupon from a travel book). We were towing a large trailer and had no problems with being able to park it over on the far side of the lot. This is the second time we stayed in this same hotel - great experience both times! June 22, 2014
Rated 3.0 out of 5.0 by Stop headed to Raleigh They upgraded the room--according to the staff. However, room had a view of the Holiday Inn Express sign from the back side. If you looked hard either right or left you could see a little daylight. While the location may be excellent, their choice of "upgrades" let much to be desired. Additionally, accessing the property is difficult. You must wind your way around a strip mall and Bass Pro shop. The food was outstanding and the breakfast service staff very pleasant. June 21, 2014
Rated 5.0 out of 5.0 by Excellent service, but breakfast needs work We were very happy with our room and the service. We were disappointed with the "hot" breakfast items. The sausage and gravy tasted a little off, and weren't very hot. I didn't see an attendant. Other than breakfast, the place was awesome! June 21, 2014
Rated 5.0 out of 5.0 by Overall Experience Super clean facility / Staff could not have been any friendlier June 21, 2014
Rated 5.0 out of 5.0 by Quality stay!! Staff exceptionally friendly, excellent rooms, breakfast and bed's. Highly recommend for anyone. Will stay again!! June 19, 2014
Rated 5.0 out of 5.0 by overall satisfaction Units were well appointed and kept in a clean state. Staff was helpful and knowledgeable about surrounding area. June 17, 2014
Rated 4.0 out of 5.0 by clean We stopped at the Kodak Holiday Inn Express on our way to Myrtle Beach for a respite from driving. The hotel was very clean and quiet. The staff was courteous June 14, 2014
Rated 5.0 out of 5.0 by Passing Through We stayed at this hotel twice when we traveled with the Hot Rod Power Tour, once heading to North Carolina and again when the tour went to Knoxville. The staff was friendly, rooms were fine. We would stay here again. I would suggest the hotel add some signage to help guide travelers to the hotel once you get off the public roads. June 12, 2014
Rated 5.0 out of 5.0 by Traveler Friendly Ease in making a reservation started a very pleasant experience. Smooth check-in, Very quiet room. Great service in the breakfast area. Easy check-out. June 11, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The check-in staff was very friendly and helpful and ask us several times if there was anything we needed as we walked by getting settled in. The Breakfast staff was very helpful even getting something out of the kitchen for my gluten free diet. June 10, 2014
Rated 5.0 out of 5.0 by nice comfortable stay nice place with access to Bass Pro and Uncle Buck's restaurant. Very nice place June 8, 2014
Rated 5.0 out of 5.0 by Updated, clean property—what you'd expect for HIE Everything was great and the staff was wonderful. We booked a "suite," which is really just a semi-suite with partial wall separating the sleeping area/TV from the lounging area/bathroom. We had hoped that there would be slightly more privacy (being a suite) and also a second television in the lounging area (the Fairfield across the parking lot offers similar semi-suites with two TVs), though this wasn't much of an issue since we had scarce little time to watch even just a few minutes of the news, etc. each day (in the area to attend a conference in Knoxville). It's very convenient location is a definite reason to book this hotel. Just off the expressway, easy to get to, and located near conveniences (gas station, restaurants, shopping) and recreation destination (near Pigeon Forge, Tanger Outlet Center, Gatlinburg, The Smoky Mountains). Overall this is a nice property and in line with what you expect with the Holiday Inn Express rebranded properties. A very adequate experience! Thanks! June 4, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! This hotel was amazing! The staff was caring and generous and I slept like a baby. If I'm ever in the area again, I'll definitely choose this hotel again! June 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Very clean and comfortable hotel. Great location. Friendly and helpful staff. Beds are comfortable. June 3, 2014
Rated 5.0 out of 5.0 by A quiet comfortable and convenient location Have stayed at this property 3 times for just an overnight while traveling. Each time the staff were friendly and efficient. I have always had a clean, quiet room. Have never tried the breakfast bar since we always leave too early, but they have plenty of variety for those who are staying for breakfast. See you all next time through! May 31, 2014
Rated 5.0 out of 5.0 by Busines Trip that was made great by the Staff This hotel is located in an ideal spot to experience Pigeon Forge and Gatlinburg. May 29, 2014
Rated 5.0 out of 5.0 by Great service, relaxing stay We had a very relaxing three day stay. Enjoyed the sites. People at front desk were very helpful. May 27, 2014
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