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Rated 4.8 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Great Staff and comfortable & clean rooms I selected this location because it was halfway to my end destination. But was so impressed that I also booked the same Hotel on my return trip, which meant that I drove an additional two hours to get the hotel! It was worth it. Restaurants, gasoline are close by and it is an easy off /on to the highway. Fantastic staff very accommodating .. noticed that I was a Platinum member and gave me a room upgrade without having to ask for availability. This hotel is on my list of hotels to use again. Tom August 26, 2014
Rated 5.0 out of 5.0 by the cleaning staff and breakfast wait staff great the cleaning staff was so nice to wait on us to get ready each day until they cleaned. Made you feel like you were their only room to clean and they would get to it . They were really nice and courteous and did an outstanding job each and every day cleaning our room. The breakfast staff was very nice and friendly. Each day they took care to make sure nothing ran out and the coffee was hot and ready. The only think I would have liked to see as far as menu would be strip bacon. The Canadian bacon was delicious but I found the sausage not so appealing. It did not have much flavor. The cinnamon rolls made up for that however. they were always hot and delicious. Job well done! August 25, 2014
Rated 5.0 out of 5.0 by Great room, Great Location Room was very comfortable. Was able to relax. Great location if you like the mountains and/or the Bass Pro Shop. The Bass Pro is a short walk out the front door. Close walk to good restaurants as well. August 23, 2014
Rated 5.0 out of 5.0 by Great place By far the best Holiday Inn we have stayed at !!!! August 22, 2014
Rated 5.0 out of 5.0 our stay we had another great time staying with Holiday Inn Express we highly recommend this location to anyone wanting a great place to stay August 21, 2014
Rated 5.0 out of 5.0 by Recent visit Recommend this hotel. Very nice and clean; friendly. Easy to find from the highway. Best restaurant on property - Chop House. August 20, 2014
Rated 4.0 out of 5.0 by One Night in Sevierville This is our second stay at this Holiday Inn Express and we were not disappointed. Great staff and atmosphere. Close to Bass Pro Shop which makes for an interesting place to visit and even dine. One note the traffic noise is noticeable but tapers off as the night progresses. We would stay here again and recommend this to others. August 20, 2014
Rated 3.0 out of 5.0 by Need More Supplies The beds were very comfy, but food choices limited as they had ran out. August 20, 2014
Rated 4.0 out of 5.0 by great experience The entire experience was great! The staff was very friendly and the hotel very clean. We will stay there again if and when we go back through this area. August 19, 2014
Rated 5.0 out of 5.0 by Awesome staff, awesome management, great location and clean... keep up the good work, I've stayed here 4 times and its consistently very good. Carl August 18, 2014
Rated 5.0 out of 5.0 by Great Service -Always Always a great place to stay. I stay here 3 to 4 nights a time.I've always been pleased. Great manager, always tries to please.Quiet place and very clean. Will return!!!! August 18, 2014
Rated 4.0 out of 5.0 by Great hotel Very affordable and the rooms were very nice. The location is directly beside the bass pro for all you fishing/hunting lovers. Very convient to Pigeon Forge area. August 18, 2014
Rated 5.0 out of 5.0 by Great Value! Plenty of room for me and my family. Great stay for the money. I'll definitely be staying here again. August 15, 2014
Rated 5.0 out of 5.0 by service Customer service here is outstanding. Extremely happy with the staff. Everyone is very friendly here I would highly recommend this Holiday Inn express to my friends. I will d definitely stay here again. August 9, 2014
Rated 5.0 out of 5.0 by Clean comfortable bed Was a great value for the money.The room was really nice and comfortable and clean. The shower and bathroom were nice and clean too. The staff were really friendly and helpful. The breakfast was very good. I really enjoyed my stay. August 6, 2014
Rated 5.0 out of 5.0 by all facilities & services I treated my daughter & son-in-law to a weekend there for their 25th anniversary & they gave high marks to all the above services & facilities. My husband & I have stayed at this facility several times & have always been impressed with the quality of the rooms, breakfast, & all facilities & especially appreciate the friendliness & helpfulness of the staff. Thank you !!! August 6, 2014
Rated 4.0 out of 5.0 by Solid place to stay with your family. We stayed three nights and had a great time - the staff is very friendly and helpful. There were a few negatives, however: the hallways are hot and there's only one elevator, so it's impossible to get it around check-out time. The walls are fairly thin, but as long as the noisy air conditioner was running, it covered sound. The whole hotel was neat and clean, and the staff running the breakfast area kept it well-stocked and clean as well. Other HIE I've stayed at had varying breakfasts, but while this was the same each morning, it was hot and decent. Powdered eggs, but that's normal. Overall, very good experience, and I would recommend this hotel to anyone, but especially those traveling with children. August 6, 2014
Rated 5.0 out of 5.0 by Very nice. Staff was very friendly. Would definitely recommend this motel if you are in the area. It is out of the hustle and bustle of Pigeon Forge and Gatlinburg, but close enough to drive to and from each day. It is very nice and very clean. The hotel staff was very friendly and made us feel welcome as soon as we walked through the door. August 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed, very clean room and great service. The bed was one of if not the best of any hotel room I have ever stayed in. The entire staff was friendly and courteous. Bathroom was clean and shower was very good. Everything worked well and the hotel was very quite and relaxing. August 5, 2014
Rated 5.0 out of 5.0 by A Great Place! On our recent visit to Pigeon Forge, we chose to stay out of the hustle and bustle of "the strip" so we opted for this location. We were very happy with our choice! The staff was very friendly and accommodating. The breakfast was hot, and of course the cinnamon rolls were delicious! The attractions of Sevierville/Pigeon Forge are just 5-15 minutes away! If you like Bass Pro Shops Outdoor World you are in luck...it is right next door! We will definitely plan on staying there again for any future visits to the area! August 5, 2014
Rated 5.0 out of 5.0 by Would stay again Easy access right off I-40. This is a new facility. The rooms are spacious, the beds are comfortable and the staff is attentive. We will definitely stay here again on our way through TN. August 4, 2014
Rated 5.0 out of 5.0 by Gluten Free Bagels on the Breakfast Bar! I know Udi's bagels are expensive and not many people have to adhere to a gluten free diet so I was quite surprised and delighted to find them on the breakfast bar. What a treat! The hotel was also super clean and within walking distance of the Bass Pro Shoppes. August 4, 2014
Rated 5.0 out of 5.0 by Great customer service. Room was clean and comfortable. We enjoyed our stay. Tierra gave us great customer service. August 4, 2014
Rated 5.0 out of 5.0 by Staff Probably the most accommodating person I've encountered during ANY stay. August 3, 2014
Rated 5.0 out of 5.0 by Very Nice The staff was very nice we arrived a little early after being in the car with our active 4 yr old gradnson for several hours. We were allowed to check in and get him out of the car into a large comfortable room. He enjoyed the pool although it was a bit cold. Breakfast selection fit all of our needs. We will stay here again when in the area. August 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed ,nice common area,friendly and helpful Easy check in, friendly and helpful front desk staff,room nice and comfortable. July 31, 2014
Rated 5.0 out of 5.0 by Nice stop along the way Traveling down I40, we stayed here in Kodak and enjoyed a clean, comfortable room with a friendly staff. Convenient to outlets and not too far from area attractions. Will stay again if traveling through July 31, 2014
Rated 5.0 out of 5.0 by Great place to stay We were passing through and the friendliness of the staff, the great condition of the room and the excellent breakfast area made this choice the right one for us. We would definitely stay again and highly recommend this hotel. July 28, 2014
Rated 5.0 out of 5.0 by Great Service All the Way Around! Loved the professional and courteous staff upon check in. Room and hotel were exceptionally clean and modern. Great rest, excellent breakfast choices and the easiest check out ever. July 28, 2014
Rated 4.0 out of 5.0 by Typically the Benchmark of Holiday Innn Express Locations This location is the Benchmark for Holiday Inn Express locations globally. The breakfast area during my stay was not it's typical which gives the clients the impression that portion is = to or a little below normal for breakfast. I've stayed at this property on at least 10 occasions and this is the first time anything was noticed to be typical. July 28, 2014
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