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Rated 4.8 out of 5 by 270 reviewers.
Rated 4.0 out of 5.0 by Very comfortable room, but "people skills" a little short My room was fine except for some spots on the carpet. The bed was clean, comfortable and I rested very well. The only noise I heard in my room was early in the morning when people upstairs or beside me were flushing the toilet or turning on the shower. I seldom heard anything from the hall outside. Most of the hotel was rented for an event in the area, so most of us were coming and going at the same time. One evening after we came back to the hotel six or seven of us went into the breakfast area to visit. We were talking at a very reasonable sound level. Once or twice we laughed, but it was not a loud laughter. The desk clerk came and told us that we were being too loud and the noise "carries down this hall like a tunnel." We had people with rooms on that hall, and they said they heard almost nothing from inside their rooms. We were told the company policy was that if anyone complained about noise interfering with their sleep they were given a free night. We all felt that policy was carried too far, since we were not bothered by noise in our own rooms. I questioned the staff on this point. I was told they received a complaint from one of the guests. I did receive a written apology from the manager, but it was "sorry you were unhappy" rather than an apology for the rudeness of that first night clerk. November 10, 2014
Rated 5.0 out of 5.0 by Fayaz76 This was an excellent experience. The lady at the front desk was very welcoming and chearfull. November 9, 2014
Rated 5.0 out of 5.0 by Door and Beds We have returned to this hotel yearly during the Praisefest in November and find the staff and facility to be excellent. This year it seemed that the bed (mattress/springs) could use an upgrade as the bed was squeekie and not so comfortable. Also, we were in the last room next to the door exiting into the parking lot - the door was loud!!! Is there anyway to reduce the noise created from this door on the first floor?? November 9, 2014
Rated 4.0 out of 5.0 by Excellent Staff The hostess during my stay was absolutely the best. November 5, 2014
Rated 5.0 out of 5.0 by Halloween travel Excellent property, friendly staff at check-in. Breakfast was very good and the staff was doing an excellent job of looking after the breakfast items and guest requests. November 5, 2014
Rated 5.0 out of 5.0 by best of all we have been staying here for several years, we love it the staff is very friendly and helpful. we had our reservation booked for every vols game. we went to the hotel to check in and got everything out of the vehicle on the cart,but they didn't have our reservation. so we had to go to west Knoxville to get a motel, we were so disappointed because we have stayed here for so long.I guess there was a mess up somewhere. the next day I called and made sure the reservation were there for the next tenn vols football game. GO VOLS November 5, 2014
Rated 3.0 out of 5.0 by Nice stay Breakfast was wonderful! Feel the price is a little high, but if you book ahead of time, you get a better rate. Room is comfortable. Located in nice location for tourist activities. November 4, 2014
Rated 5.0 out of 5.0 by Great Stay and Time We enjoyed everything about our stay and the hotel...clean, good breakfast with variety, and close to everything in Pigeon Forge and Gatlinburg without actually being in the hustle and bustle of the attraction towns. November 4, 2014
Rated 5.0 out of 5.0 by I've stayed here more than a few times... Everytime I've stayed here, it's been a great experience. I stay here in traveling between New Orleans and Baltimore, and normally arrive very late...They're there to greet me and quickly get me situated so I can get upstairs and get to sleep. One time after arriving late but still needing to unwind, I was given pool access later than normal...It's the small things! Anytime I'm in the northeash or mid-atlantic, I try to schedule my driving as to where I can stop in Kodak because it's always been such a good experience. Doesn't hurt that there's a Bass Pro Shops across the parking lot! November 4, 2014
Rated 5.0 out of 5.0 by aaahhh After a day of driving with a toddler, we were delighted with the reception we received upon our arrival. Two rooms side by side just as we wanted, directions to a restaurant within walking distance, comfy beds and clean rooms. Perfect November 1, 2014
Rated 5.0 out of 5.0 by What a great place to stay. Waking up and not having to worry about checking out was great. October 31, 2014
Rated 5.0 out of 5.0 by Clean rooms and great service Clean and friendly hotel with great desk staff, good breakfast, and a comfortable stay in a clean room. October 31, 2014
Rated 5.0 out of 5.0 by Great value and location In town for business. Location of property is great and hotel staff were very helpful. October 30, 2014
Rated 5.0 out of 5.0 by My Stay Very comfortable bed, clean room, great clean-up service, most excellent breakfast. October 29, 2014
Rated 2.0 out of 5.0 by "Also ran" barely minimal experience! Less than average Holiday Inn Express and Suites! Everything about this location is very minimal and rather skimpy and just a place to avoid. Not clean; not well maintained; rather unfriendly hotel. October 24, 2014
Rated 5.0 out of 5.0 by Overnight stay Good location, great features. About 45 minutes from Gatlinburg. Far enough but not too close to the tourist trap activities. The walls are a little thin, can hear conversations and laughter next door. Food was great, with many selections to choose from. Nice and hot servings of food, buffet style. October 23, 2014
Rated 5.0 out of 5.0 by Breakfast The lady keeping food hot and ready and tables cleaned for everyone was doing a terrific job. October 23, 2014
Rated 4.0 out of 5.0 by very clean! The staff were very friendly and eager to help. The room was clean the towels and linens were stain free. The only complaint was the shower fixtures were loose from the wall, the luggage cart was in bad repair, alot of the cable channels were not programmed to allow viewing and the refrigerator temperature control knob was broken. October 23, 2014
Rated 5.0 out of 5.0 by Clean facility and friendly staff This is the 4th time I have stayed at this hotel. It is always clean, safe, and the staff is always friendly. October 22, 2014
Rated 5.0 out of 5.0 by Great Staff The staff will really make you feel at home. They go out of their way to make everything perfect for your stay. I will be staying there again without a doubt. October 22, 2014
Rated 5.0 out of 5.0 by Comfortable, clean room and great service I found the Kodak Holiday Inn Express to be a convenient, clean, reasonable priced motel with a friendly, welcoming staff. It is convenient to I-40 and the local attractions of Sevierville, Tennessee. October 21, 2014
Rated 4.0 out of 5.0 by Friendly staff and excellent breakfast. We had a little difficulty finding the hotel. Traffic was heavy coming from Pigeon Forge. However, once we arrived, check-in was easy. Other than a few minor cosmetic blemishes, the hotel was clean and comfortable. We figured the hotel had not been open long and there were some minor things to be addressed. October 20, 2014
Rated 5.0 out of 5.0 by Business casual I've been staying here for 4 years, usually on a monthly basis for 2-3 nights. The staff is very accomodating. October 19, 2014
Rated 4.0 out of 5.0 by Called hotel to make reservation & was transferred to national desk Have come to expect all 8 pillows will be the same firmness and the shower weak, but to call the hotel directly to secure a room and be transferred to the national operator is ridiculous & frustrating. Especially after the desk clerk said there were King size bed rooms and then the national operator said there were not. (Of course, by the time I arrived, there were no other rooms at all.) And don't get me started about the breakfast. Safest thing is fruit & hard boiled eggs, when you can get them. The rest of the breakfast offerings are vending machine quality. October 16, 2014
Rated 5.0 out of 5.0 by Great Stay All Around Exceptionally neat and clean. Staff was efficient and caring. Bed was extremely comfortable. Room was dark and quiet. Stay could not have been better. Breakfast was good with plenty of variety. October 15, 2014
Rated 3.0 out of 5.0 by wash clothes were dirty Hotel was decent. Nice staff when we checked in but the wash clothes were stained and just gross. October 13, 2014
Rated 4.0 out of 5.0 by Last Minute Stay The hotel front desk staff was very friendly and welcoming. The room we received must not have been occupied for a while, as it was very "musty" when we opened the door. (we knew it had not been occupied for a while, as the TV guide/HBo guide was a month old). It tool a while to get the room comfortable. Our room was on the side of the hotel which faced I-40, so needless to say, a bit loud with the traffic. Other than these items, and the fact that we did not receive our Priority Points for our stay, (however we did receive our bonus points), we would stay at this property again when we are in the area. October 13, 2014
Rated 5.0 out of 5.0 by great This hotel was excellent, had great rooms but this survey is the worst thing I have experienced. October 12, 2014
Rated 4.0 out of 5.0 by Very nice place highly recommend. Carla at front desk was extremely nice. Will stay next time in area. Very clean room. October 7, 2014
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