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Rated 4.8 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Comfortable and cleanliness The bed was very comfortable and the room was clean and smelled fresh . Food was good and the accommodation was nice July 25, 2014
Rated 5.0 out of 5.0 by Great Hotel We have stayed at this property several times and it has become our favorite place to relax and get away. The staff is always super nice and accommodating. The rooms are large, clean and comfortable. I would highly recommend this hotel to any one. July 24, 2014
Rated 5.0 out of 5.0 by Relaxing stay We stayed two nights here. The hotel was clean and comfortable, and located with a good eating place in walking distance. July 20, 2014
Rated 5.0 out of 5.0 by A good night's sleep. Stayed here after 10 hours on the road. The staff was friendly and the bed was extremely comfortable! July 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room Enjoyed our stay. The staff was friendly and the rooms as well as the hallways were clean. July 15, 2014
Rated 5.0 out of 5.0 by Friendly staff clean and very friendly and helpful staff. We would stay here again. July 10, 2014
Rated 5.0 out of 5.0 by Great Customer Service Traveling home from vacation in South Carolina and decided to try a second night on our way home due to our first experience passing through earlier in the week. Telephoned and spoke with Sandi again who said they did not have any rooms available and to check back later to see if she had any cancellations. Telephoned a few hours later as we got closer to her location and she was able to provide a room at that time. Enjoyed our second night stay and am very thankful to Sandi who was able to open a room for us as I was sick on our return home and was happy to stay with a hotel that was very clean and I knew who would provide great service. Kudos to Sandi, she is a great employee for Holiday Inn Express. July 9, 2014
Rated 5.0 out of 5.0 by Great Customer Service Telephoned in to check availability of rooms. Spoke with Sandi, who provided great customer service although you could tell she was very busy. Able to book us a room on our way through town on to another destination. She was very friendly and helpful. Enjoyed our overnight stay. July 9, 2014
Rated 5.0 out of 5.0 by Clean, quiet room We stayed over the 4th of July weekend--hotel fully booked. Nice and quiet, bathrooms etc very clean. We will stay there again. We were going to a convention in Knoxville. It is worth the extra drive. Convenient access to interstate. Walk next door to Uncle Buck's restaurant inside the sporting goods store. Very good menu and easy to walk to from the hotel. July 9, 2014
Rated 5.0 out of 5.0 by Nice!! We ALWAYS stay here on our way down to Florida and back to Michigan. Been here about 6 times so far! We'll keep coming back here, everyone's so friendly and the rooms are great. I'd give it more stars if I could but it's limited to five. July 9, 2014
Rated 5.0 out of 5.0 by Nice place to stay We were just stopping over night to break up our 18 hour drive. Didn't spend much time at the hotel, but what we did see/use was wonderful. The rooms were clean and comfortable. Breakfast had a good variety and the staff was great about keeping it fully stocked. July 8, 2014
Rated 5.0 out of 5.0 by Great stay! Such a nice hotel with a lovely staff. Great placement right beside the Bass Pro Shops. All of the Holiday Inn Express' have so much to offer and will be worth your money! July 7, 2014
Rated 5.0 out of 5.0 by Vacation Trip Great hotel for access to the Gatlinburg experience. This hotel in clean and just far away enough from the noise and traffic in the heavy tourist area. We had a great time and the staff and cleanliness of the hotel were phenomenal! July 7, 2014
Rated 5.0 out of 5.0 by Entire hotel experience The whole process went smooth with no conflicts. Checking in was quick July 7, 2014
Rated 5.0 out of 5.0 by Great stay! We stayed 3 nights. Great room, clean & quiet! Will stay again! Also, great staff at front desk! July 6, 2014
Rated 5.0 out of 5.0 by Great Experience Staff at this Inn is always friendly; gave us a late check-out time upon request. July 6, 2014
Rated 5.0 out of 5.0 by Comfortable Clean Affordable Comfortable Clean Affordable unlike most of the hotels in the area July 3, 2014
Rated 4.0 out of 5.0 by Great place for online price We felt the room and stay was very good for the online price we paid. We overheard what the going rate for the rooms were that night and would not have been happy had we paid that. The room was clean and comfortable, the breakfast was good, the pool was clean and adequate when not full, and the staff was very good with any request we made. The room was exactly what I would expect for what we paid. However, this hotel does not have a hot tub, has one elevator, has very good but not fancy rooms with thin walls....it is not a three digit a night hotel. And because I did not pay that, I am giving them a Very Good. July 2, 2014
Rated 5.0 out of 5.0 by Kodak value stay, clean, efficient, quiet and all the other positive things I have indicated in the survey process July 2, 2014
Rated 5.0 out of 5.0 by comfortable bed very comfortable and big spacious rooms bathroom was superb compared to other hotel on our trip cross country from el paso to MA--my son is on leave from the army and we will in future use this location as a stop over June 28, 2014
Rated 5.0 out of 5.0 by Great Hotel Clean and comfortable with a great location next to Bass Pro and the Chop House restaurant. June 27, 2014
Rated 5.0 out of 5.0 by Great Service We had a great experience at the Holiday Inn Express and Suites, Kodak East-Sevierville. Staff was very friendly and helpful in recommending restaurants in the area. The room was very comfortable and restful. Will definitely stay here again when in the area. June 25, 2014
Rated 3.0 out of 5.0 by ok but not excellent We came to this hotel thinking it would be fairly new and b/c of this in excellent condition. It was ok and not totally bad but could use some attention. The staff was nice and breakfast attendant was hustling and kept things running well. The front desk helped us find a grocery and even told us to call if we had trouble. The room however was not real clean. It was dirty behind and under furniture. The toilet was loose and not very clean or stained. The mini fridge ticked like a bomb and leaked. The pool was tiny and never had enough towels if it had any. We had to go ask for them. There was no clock in the pool area but they got frustrated when we stayed past closing like I should be swimming with a watch on? I got maid service but beds not made one day. Only got a paper when they felt like it so about half the time. Just little things that seemed to put them below excellent. I've stayed in worse holiday inn express hotels but also in much better. I'm thinking I probably wouldn't return unless other hotels were booked. June 23, 2014
Rated 5.0 out of 5.0 by Great place to stay! This place was a wonderful respite from travel - clean and comfortable rooms, friendly and helpful staff (especially the nice lady in the breakfast room!), good free breakfast, great price (used the coupon from a travel book). We were towing a large trailer and had no problems with being able to park it over on the far side of the lot. This is the second time we stayed in this same hotel - great experience both times! June 22, 2014
Rated 3.0 out of 5.0 by Stop headed to Raleigh They upgraded the room--according to the staff. However, room had a view of the Holiday Inn Express sign from the back side. If you looked hard either right or left you could see a little daylight. While the location may be excellent, their choice of "upgrades" let much to be desired. Additionally, accessing the property is difficult. You must wind your way around a strip mall and Bass Pro shop. The food was outstanding and the breakfast service staff very pleasant. June 21, 2014
Rated 5.0 out of 5.0 by Excellent service, but breakfast needs work We were very happy with our room and the service. We were disappointed with the "hot" breakfast items. The sausage and gravy tasted a little off, and weren't very hot. I didn't see an attendant. Other than breakfast, the place was awesome! June 21, 2014
Rated 5.0 out of 5.0 by Overall Experience Super clean facility / Staff could not have been any friendlier June 21, 2014
Rated 5.0 out of 5.0 by Quality stay!! Staff exceptionally friendly, excellent rooms, breakfast and bed's. Highly recommend for anyone. Will stay again!! June 19, 2014
Rated 5.0 out of 5.0 by overall satisfaction Units were well appointed and kept in a clean state. Staff was helpful and knowledgeable about surrounding area. June 17, 2014
Rated 4.0 out of 5.0 by clean We stopped at the Kodak Holiday Inn Express on our way to Myrtle Beach for a respite from driving. The hotel was very clean and quiet. The staff was courteous June 14, 2014
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