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Rated 4.8 out of 5 by 200 reviewers.
Rated 5.0 out of 5.0 by Top-Notch Service Check-in was easy and friendly. All three front desk personnel were very friendly and helpful. I received mail delivery and actually forgot that it was coming. Upon returning to our room the phone was blinking with a message. The first time I have witnessed such a friendly attendant for breakfast. This lady not only made sure everything was stocked but greeted guests and walked around asking if we needed anything. Rooms were beautiful and well stocked. Conveniently located next to Bass Pro Shop which we enjoyed walking to for dinner two nights. We were pleasantly surprised to receive a discount on our meals because we were HIE guests! Most importantly, we felt very safe at this location and will definitely return in the future. Thanks HIE staff for making our stay so wonderful!! May 22, 2014
Rated 5.0 out of 5.0 by great place all was a 10 plus all was great and friendly and helpful May 18, 2014
Rated 5.0 out of 5.0 by Great Choice Staying here on business. Great front desk staff. They always make you feel welcome, and work hard to make your stay relaxing and enjoyable. Clean rooms. Next door to Bass Pro Shop. May 18, 2014
Rated 5.0 out of 5.0 by Exceptional Breakfast Service I wanted to say "Thank You" to the staff for setting up the breakfast bar early last weekend for my daughter's softball team and parents. We had to be at the tournament in Pigeon Forge very early both days. Even though the breakfast was scheduled to begin at 7:00, you graciously prepared the breakfast early and had it set up by 6:00am! This was a nice surprise for us as we did not have to stop and get breakfast on the way. Also, the food was enjoyed and the selection was good. Thank you again for accommodating us!! April 29, 2014
Rated 5.0 out of 5.0 by Excellent accomodations! Exceptional service! Stayed here on our way through to Nashville from Northeastern PA. The hotel is in a great location with Bass Pro Shop/Outdoor World right across the parking lot. There were a variety of restaurants within walking distance which was ideal after driving all day. The hotel itself was extremely clean and the staff was very friendly and accommodating. Breakfast was excellent and the staff ensured that all of the selections were neat, orderly, and always stocked. Overall, a great experience. I will definitely stay here again if passing through the area! April 10, 2014
Rated 5.0 out of 5.0 by Good accomodations and service Everything was in order and clean plus the breakfast was wonderful. March 31, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express We had to make a special request and the staff met our needs. Our stay was pleasant and the hotel was well maintained. We all had a restful night of sleep. There was plenty of food establishments and reasonable gas prices close by. I recommend this HIE to anyone who needs overnight accommodations. March 26, 2014
Rated 5.0 out of 5.0 by Tremendous Customer Service -- Special Situation We were transporting my 91-year-old mother in conjunction with her move from KY to SC. She has dementia and pulmonary fibrosis, is on oxygen 24x7 and needs close supervision. It was imperative that we have a handicap room with an adjoining room. At this point, enter "Sandra" who is an awesome employee of the Holiday Inn Express in Kodak. She answered the phone when I called to make the reservation, and she absolutely took care of everything. She listened, and responded! The two rooms were very nice, the food was good, and all of the employees were most helpful. Sandra had taken the time to inform her employee partners of our special needs situation, and it felt like we were all family. Moving one's 91-year-old mother is stressful enough. But staying at this Holiday Inn Express was like a breath of fresh air. To Sandra, and all of your partners, Thank You! We will always remember your kindness to our family. March 24, 2014
Rated 5.0 out of 5.0 by Wonderful staff and facilities I stayed here with three children and the hotel was great. Staff were very friendly and helpful, the room was clean and neat. Great place! Only problem was we had to drive a little way to get dinner, so next time I would stop somewhere and bring it with me when I checked in so we didn't have to go back out. March 23, 2014
Rated 5.0 out of 5.0 by Excellent HIE Experience - Kodak, TN My wife and I have stayed at this HIE (Kodak, TN) on numerous occasions and have never been disappointed. The staff is very friendly and helpful which makes our stays very pleasant. I would highly recommend this HIE. March 17, 2014
Rated 5.0 out of 5.0 by East TN Travel Nice location, easy access. Great place for work, and plenty of attractions close enough for play. March 16, 2014
Rated 4.0 out of 5.0 by Great place to stay if you don't need internet I was very impressed with the staff and facilities. However I was unable to connect with the internet the entire stay. I contacted the front desk the night I arrived and they told me everything was working fine. I had the same problem the next morning, They just didn't have a clue as to what to do, offered there sympathy and sent me down to Star Bucks. The only way I would come back to this property is on vacation. March 2, 2014
Rated 5.0 out of 5.0 by You feel at home, and are made to feel they are glad to see you. I travel through Kodak very offten. I would not want to stay at any other hotel in the area. February 25, 2014
Rated 5.0 out of 5.0 by Best Hotel In The Smokies! My wife and I stay here every time we come to the TN mountains. Some folks would rather stay down the road in Gatlinburg or Pigeon Forge, but this is the place. You can't miss it: it's right next to the Bass Pro Shop on I-40 in Kodak TN. Our first stay was not long after the place opened -- in fact, they were still finishing one of the floors when we got there! The place is just as clean and quiet today as it was on our first trip. The staff is the friendliest I've ever encountered. The gem is a lady named Sandy (we always pick on her because my wife has the same name). She can answer the phone with a smile and handle a desk full of people while leaping tall buildings and stuff. Without breaking stride. The beds are very comfortable and the rooms are very quiet. That's important to an old curmudgeon like me, because I need my sleep. We don't eat the breakfast, but judging from how happy everyone in the dining area looks in the morning, it must be good. Speaking of eats, there's a Cracker Barrel nearby, and you've got to try the Chop House right up the street from them. Awesome. Folks, try this place. It's excellent. Beautiful location, great people (even the cleaning staff is super nice and super polite in the mornings). I can't recommend it highly enough. February 1, 2014
Rated 5.0 out of 5.0 by Excellent in every way! Another wonderful experience at Holiday Inn Express. This is a repeat visit at this hotel ... for all the right reasons. Thanks, Dr. M. January 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room I appreciate that I can always count on Holiday Inn Express for good value and high quality rooms. However, I do not like the change you have made to the in-room coffee makers. We usually travel with our own coffee because we don't like the pre-packaged coffee common to hotel rooms. The coffee makers with the disposable filters and baskets do not give us the option to use our higher quality coffee. In addition, the coffee in the lobby in the evening was cold, so we were stuck without a decent cup of coffee for the evening January 1, 2014
Rated 5.0 out of 5.0 by great stay very clean and nice place to stay. room was very suited for our needs breakfast was very good December 31, 2013
Rated 5.0 out of 5.0 by Great Hotel This is probably the best Holiday Inn Select I've ever stayed in. The room was awesome. Everything about this hotel is top notch. Easy access to the interstate. December 30, 2013
Rated 5.0 out of 5.0 by Great place! The staff there are great ! Rooms are very clean! We will back! Nice place to stay! December 24, 2013
Rated 5.0 out of 5.0 by Great Service This is probable one of the best hotels that I have had to deal with in a long time. Everyone very helpful with all my questions once we arrived. I will stay here again if I'm ever in the area. Even took the time to call me earlier in the day to check on us since our weather was going to start getting bad. I have never had a hotel do that before now. December 12, 2013
Rated 4.0 out of 5.0 by Good Experience We enjoy staying at the Holiday Inn Express in Kodak, Tn. The staff is friendly and helpful. The breakfast staff is awesome and hardworking! My only personal concern is the mattress. It is too hard for me. Someone else might like it that way; but I tossed and turned because of pressure points on too hard of a mattress for me. Thanks for taking my review. We recommend this hotel! December 2, 2013
Rated 5.0 out of 5.0 by Great location and helpful front-desk staff This hotel is well situated for those traveling to Pigeon Forge or on into West Tennessee and beyond. It's near a charming restaurant and other attractions. What makes it special, however, is the accommodating staff and the price value: very comfortable rooms and a full hot breakfast. Great place! November 29, 2013
Rated 4.0 out of 5.0 by Very nice place to stay We came for the renewal of my brother's 30th Wedding Vows. I picked this hotel for the easy access on and off the interstate. My destination was about 30 minutes away. The room was clean and comfortable. The free breakfast was good. The staff was very friendly. I will visit this hotel again if I am in the area. November 20, 2013
Rated 5.0 out of 5.0 by Great place to relax and enjoy the smokies. This was our fifth time to stay at this property and we were once again pleased with everything. Our check in was prompt and we were warmly welcomed. Our room was outstanding. Very clean room and very quiet. We would highly recommend this hotel to anyone staying in the area. November 19, 2013
Rated 4.0 out of 5.0 by Room never really cleaned each day Stayed there for a week, and each day the room was cleaned but there was always more to be done, usually towels never picked up outside the bathroom Needs to be vacuumed more thanon the first day November 12, 2013
Rated 5.0 out of 5.0 by Staff and Services Very friendly and helpful! Went the extra mile, gave excellent directors. Thanks! November 7, 2013
Rated 5.0 out of 5.0 by Great weekend Room very clean and beds comfortable staff was very friendly. Second time we stayed at this HIexpress. brought friends they were very impressed. Good breakfast and great coffee.WILL RETURN November 6, 2013
Rated 5.0 out of 5.0 by Excellent - comfortable bed and great service! The best in every way!!! I would stay there again!! November 1, 2013
Rated 5.0 out of 5.0 by Warm, Inviting and Comforable Great stop for us enroute to Florida! Friendly staff; attentive staff; every need addressed and cared for....... couldn't ask for more. November 1, 2013
Rated 5.0 out of 5.0 by quiet, comfortable and clean. even though we are near the highway we were in a quiet area. very clean and the staff was extremely friendly. easy to get into the park and town from here. enjoyed our stay. October 29, 2013
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