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Rated 4.8 out of 5 by 217 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! This place was a wonderful respite from travel - clean and comfortable rooms, friendly and helpful staff (especially the nice lady in the breakfast room!), good free breakfast, great price (used the coupon from a travel book). We were towing a large trailer and had no problems with being able to park it over on the far side of the lot. This is the second time we stayed in this same hotel - great experience both times! June 22, 2014
Rated 3.0 out of 5.0 by Stop headed to Raleigh They upgraded the room--according to the staff. However, room had a view of the Holiday Inn Express sign from the back side. If you looked hard either right or left you could see a little daylight. While the location may be excellent, their choice of "upgrades" let much to be desired. Additionally, accessing the property is difficult. You must wind your way around a strip mall and Bass Pro shop. The food was outstanding and the breakfast service staff very pleasant. June 21, 2014
Rated 5.0 out of 5.0 by Excellent service, but breakfast needs work We were very happy with our room and the service. We were disappointed with the "hot" breakfast items. The sausage and gravy tasted a little off, and weren't very hot. I didn't see an attendant. Other than breakfast, the place was awesome! June 21, 2014
Rated 5.0 out of 5.0 by Overall Experience Super clean facility / Staff could not have been any friendlier June 21, 2014
Rated 5.0 out of 5.0 by Quality stay!! Staff exceptionally friendly, excellent rooms, breakfast and bed's. Highly recommend for anyone. Will stay again!! June 19, 2014
Rated 5.0 out of 5.0 by overall satisfaction Units were well appointed and kept in a clean state. Staff was helpful and knowledgeable about surrounding area. June 17, 2014
Rated 4.0 out of 5.0 by clean We stopped at the Kodak Holiday Inn Express on our way to Myrtle Beach for a respite from driving. The hotel was very clean and quiet. The staff was courteous June 14, 2014
Rated 5.0 out of 5.0 by Passing Through We stayed at this hotel twice when we traveled with the Hot Rod Power Tour, once heading to North Carolina and again when the tour went to Knoxville. The staff was friendly, rooms were fine. We would stay here again. I would suggest the hotel add some signage to help guide travelers to the hotel once you get off the public roads. June 12, 2014
Rated 5.0 out of 5.0 by Traveler Friendly Ease in making a reservation started a very pleasant experience. Smooth check-in, Very quiet room. Great service in the breakfast area. Easy check-out. June 11, 2014
Rated 5.0 out of 5.0 by Wonderful Staff The check-in staff was very friendly and helpful and ask us several times if there was anything we needed as we walked by getting settled in. The Breakfast staff was very helpful even getting something out of the kitchen for my gluten free diet. June 10, 2014
Rated 5.0 out of 5.0 by nice comfortable stay nice place with access to Bass Pro and Uncle Buck's restaurant. Very nice place June 8, 2014
Rated 5.0 out of 5.0 by Updated, clean property—what you'd expect for HIE Everything was great and the staff was wonderful. We booked a "suite," which is really just a semi-suite with partial wall separating the sleeping area/TV from the lounging area/bathroom. We had hoped that there would be slightly more privacy (being a suite) and also a second television in the lounging area (the Fairfield across the parking lot offers similar semi-suites with two TVs), though this wasn't much of an issue since we had scarce little time to watch even just a few minutes of the news, etc. each day (in the area to attend a conference in Knoxville). It's very convenient location is a definite reason to book this hotel. Just off the expressway, easy to get to, and located near conveniences (gas station, restaurants, shopping) and recreation destination (near Pigeon Forge, Tanger Outlet Center, Gatlinburg, The Smoky Mountains). Overall this is a nice property and in line with what you expect with the Holiday Inn Express rebranded properties. A very adequate experience! Thanks! June 4, 2014
Rated 5.0 out of 5.0 by Wonderful Stay! This hotel was amazing! The staff was caring and generous and I slept like a baby. If I'm ever in the area again, I'll definitely choose this hotel again! June 3, 2014
Rated 5.0 out of 5.0 by Great Hotel Very clean and comfortable hotel. Great location. Friendly and helpful staff. Beds are comfortable. June 3, 2014
Rated 5.0 out of 5.0 by A quiet comfortable and convenient location Have stayed at this property 3 times for just an overnight while traveling. Each time the staff were friendly and efficient. I have always had a clean, quiet room. Have never tried the breakfast bar since we always leave too early, but they have plenty of variety for those who are staying for breakfast. See you all next time through! May 31, 2014
Rated 5.0 out of 5.0 by Busines Trip that was made great by the Staff This hotel is located in an ideal spot to experience Pigeon Forge and Gatlinburg. May 29, 2014
Rated 5.0 out of 5.0 by Great service, relaxing stay We had a very relaxing three day stay. Enjoyed the sites. People at front desk were very helpful. May 27, 2014
Rated 5.0 out of 5.0 by Top-Notch Service Check-in was easy and friendly. All three front desk personnel were very friendly and helpful. I received mail delivery and actually forgot that it was coming. Upon returning to our room the phone was blinking with a message. The first time I have witnessed such a friendly attendant for breakfast. This lady not only made sure everything was stocked but greeted guests and walked around asking if we needed anything. Rooms were beautiful and well stocked. Conveniently located next to Bass Pro Shop which we enjoyed walking to for dinner two nights. We were pleasantly surprised to receive a discount on our meals because we were HIE guests! Most importantly, we felt very safe at this location and will definitely return in the future. Thanks HIE staff for making our stay so wonderful!! May 22, 2014
Rated 5.0 out of 5.0 by great place all was a 10 plus all was great and friendly and helpful May 18, 2014
Rated 5.0 out of 5.0 by Great Choice Staying here on business. Great front desk staff. They always make you feel welcome, and work hard to make your stay relaxing and enjoyable. Clean rooms. Next door to Bass Pro Shop. May 18, 2014
Rated 5.0 out of 5.0 by Exceptional Breakfast Service I wanted to say "Thank You" to the staff for setting up the breakfast bar early last weekend for my daughter's softball team and parents. We had to be at the tournament in Pigeon Forge very early both days. Even though the breakfast was scheduled to begin at 7:00, you graciously prepared the breakfast early and had it set up by 6:00am! This was a nice surprise for us as we did not have to stop and get breakfast on the way. Also, the food was enjoyed and the selection was good. Thank you again for accommodating us!! April 29, 2014
Rated 5.0 out of 5.0 by Excellent accomodations! Exceptional service! Stayed here on our way through to Nashville from Northeastern PA. The hotel is in a great location with Bass Pro Shop/Outdoor World right across the parking lot. There were a variety of restaurants within walking distance which was ideal after driving all day. The hotel itself was extremely clean and the staff was very friendly and accommodating. Breakfast was excellent and the staff ensured that all of the selections were neat, orderly, and always stocked. Overall, a great experience. I will definitely stay here again if passing through the area! April 10, 2014
Rated 5.0 out of 5.0 by Good accomodations and service Everything was in order and clean plus the breakfast was wonderful. March 31, 2014
Rated 5.0 out of 5.0 by Great Holiday Inn Express We had to make a special request and the staff met our needs. Our stay was pleasant and the hotel was well maintained. We all had a restful night of sleep. There was plenty of food establishments and reasonable gas prices close by. I recommend this HIE to anyone who needs overnight accommodations. March 26, 2014
Rated 5.0 out of 5.0 by Tremendous Customer Service -- Special Situation We were transporting my 91-year-old mother in conjunction with her move from KY to SC. She has dementia and pulmonary fibrosis, is on oxygen 24x7 and needs close supervision. It was imperative that we have a handicap room with an adjoining room. At this point, enter "Sandra" who is an awesome employee of the Holiday Inn Express in Kodak. She answered the phone when I called to make the reservation, and she absolutely took care of everything. She listened, and responded! The two rooms were very nice, the food was good, and all of the employees were most helpful. Sandra had taken the time to inform her employee partners of our special needs situation, and it felt like we were all family. Moving one's 91-year-old mother is stressful enough. But staying at this Holiday Inn Express was like a breath of fresh air. To Sandra, and all of your partners, Thank You! We will always remember your kindness to our family. March 24, 2014
Rated 5.0 out of 5.0 by Wonderful staff and facilities I stayed here with three children and the hotel was great. Staff were very friendly and helpful, the room was clean and neat. Great place! Only problem was we had to drive a little way to get dinner, so next time I would stop somewhere and bring it with me when I checked in so we didn't have to go back out. March 23, 2014
Rated 5.0 out of 5.0 by Excellent HIE Experience - Kodak, TN My wife and I have stayed at this HIE (Kodak, TN) on numerous occasions and have never been disappointed. The staff is very friendly and helpful which makes our stays very pleasant. I would highly recommend this HIE. March 17, 2014
Rated 5.0 out of 5.0 by East TN Travel Nice location, easy access. Great place for work, and plenty of attractions close enough for play. March 16, 2014
Rated 4.0 out of 5.0 by Great place to stay if you don't need internet I was very impressed with the staff and facilities. However I was unable to connect with the internet the entire stay. I contacted the front desk the night I arrived and they told me everything was working fine. I had the same problem the next morning, They just didn't have a clue as to what to do, offered there sympathy and sent me down to Star Bucks. The only way I would come back to this property is on vacation. March 2, 2014
Rated 5.0 out of 5.0 by You feel at home, and are made to feel they are glad to see you. I travel through Kodak very offten. I would not want to stay at any other hotel in the area. February 25, 2014
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