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Rated 4.2 out of 5 by 50 reviewers.
Rated 4.0 out of 5.0 by Good value for the money. The room was nice, clean comfortable. Price was reasonable in comparison with other hotels in the area. July 22, 2014
Rated 5.0 out of 5.0 by Great experience overall Comfortable and clean room/beds/bathroom. Love the option of pillows. Staff friendly. Nice breakfast. Enjoyed the social time offered with appetizers! July 19, 2014
Rated 5.0 out of 5.0 by It was Great It was better than I had anticipated. The staff were great and they really made us feel welcome. July 9, 2014
Rated 5.0 out of 5.0 by Great location - Friendly Staff We have stayed at this hotel several times and recommend it to others. Clean and comfortable rooms. Friendly staff and good location with nearby dining options. July 3, 2014
Rated 5.0 out of 5.0 by Overall good to above average Our stay was for two nights for an American Legion baseball tournament, and I also did some online work while there. The staff was very customer service oriented, especially Terry and Rachel who both were especially helpful for us. Breakfast was good. Room was clean and well stocked. The parking lot was lighted well and seemed secure. There were restaurants within easy walking distance. There could have been one or two more electrical outlets near the desk. The only negative was that the pool filtration system appeared to not be working on the second day of our stay. July 3, 2014
Rated 1.0 out of 5.0 by Nice Facilities but Valuable Items left Behind were not Returned We have stayed at this facility a couple times now, and as far as the room, comfort, etc. it's a nice place. It's in a convenient spot, and compared to the other hotels around there it's always been a good value. Unfortunately the past trip, I left behind two valuable rings. After realizing this, I called the hotel and they did a search of the room. Nothing was found, so I thought they may have accidentally been thrown away. I returned to the hotel and was able to go through the trash from my room and others, but did not find any evidence of the rings or the cup they were in. I talked to hotel management, who followed up with their staff, and no trace of the rings have been found. The fact that they were not in the trash or anywhere in the room leads me to believe someone found them and did not turn them in. My advice is to double and triple check your room before you leave, and leave valuables at home. June 24, 2014
Rated 4.0 out of 5.0 by Bad Air Conditioner but GREAT otherwise Customer service was excellent. Due to the air conditioning issue, I also met a member of the maintenance staff. Everyone at this property was friendly, helpful and very apologetic for the AC issue. They provided me with a fan as they were fully booked and I was able to stay comfortable without having to change hotels. I learned that there are several AC units that need to be replaced but the order hasn't arrived. I would encourage corporate to check on this order and support this property. Like all the Holiday Inn Express that I have stayed at, they provide excellent customer service but can be limited by what they can offer if they don't have the equipment to make their patrons' stays as comfortable as possible. Thank you for a good experience under less than ideal circumstances! June 24, 2014
Rated 2.0 out of 5.0 Not what I was expecting I will more than likely be staying at another hotel my next trip to Kokomo June 22, 2014
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