Rated 4.2 out of 5 by 59
Rated 5.0 out of 5.0 by David9268 Location of Towels in Bathroom
The location of the towels in the bathroom was across the room from the shower which did seem a bit odd and inconvenient for guests. Otherwise the room was excellent.
July 27, 2014
Rated 4.0 out of 5.0 by Joann14 Good value for the money.
The room was nice, clean comfortable. Price was reasonable in comparison with other hotels in the area.
July 22, 2014
Rated 5.0 out of 5.0 by Jamma14 Great experience overall
Comfortable and clean room/beds/bathroom. Love the option of pillows. Staff friendly. Nice breakfast. Enjoyed the social time offered with appetizers!
July 19, 2014
Rated 5.0 out of 5.0 by jm98087 It was Great
It was better than I had anticipated. The staff were great and they really made us feel welcome.
July 9, 2014
Rated 5.0 out of 5.0 by Misssand Great location - Friendly Staff
We have stayed at this hotel several times and recommend it to others. Clean and comfortable rooms. Friendly staff and good location with nearby dining options.
July 3, 2014
Rated 5.0 out of 5.0 by PickANameAnyName Overall good to above average
Our stay was for two nights for an American Legion baseball tournament, and I also did some online work while there. The staff was very customer service oriented, especially Terry and Rachel who both were especially helpful for us. Breakfast was good. Room was clean and well stocked. The parking lot was lighted well and seemed secure. There were restaurants within easy walking distance. There could have been one or two more electrical outlets near the desk. The only negative was that the pool filtration system appeared to not be working on the second day of our stay.
July 3, 2014
Rated 1.0 out of 5.0 by CVan81 Nice Facilities but Valuable Items left Behind were not Returned
We have stayed at this facility a couple times now, and as far as the room, comfort, etc. it's a nice place. It's in a convenient spot, and compared to the other hotels around there it's always been a good value.
Unfortunately the past trip, I left behind two valuable rings. After realizing this, I called the hotel and they did a search of the room. Nothing was found, so I thought they may have accidentally been thrown away. I returned to the hotel and was able to go through the trash from my room and others, but did not find any evidence of the rings or the cup they were in.
I talked to hotel management, who followed up with their staff, and no trace of the rings have been found. The fact that they were not in the trash or anywhere in the room leads me to believe someone found them and did not turn them in.
My advice is to double and triple check your room before you leave, and leave valuables at home.
June 24, 2014
Rated 4.0 out of 5.0 by ONZEDGE Bad Air Conditioner but GREAT otherwise
Customer service was excellent. Due to the air conditioning issue, I also met a member of the maintenance staff. Everyone at this property was friendly, helpful and very apologetic for the AC issue. They provided me with a fan as they were fully booked and I was able to stay comfortable without having to change hotels. I learned that there are several AC units that need to be replaced but the order hasn't arrived. I would encourage corporate to check on this order and support this property. Like all the Holiday Inn Express that I have stayed at, they provide excellent customer service but can be limited by what they can offer if they don't have the equipment to make their patrons' stays as comfortable as possible. Thank you for a good experience under less than ideal circumstances!
June 24, 2014
Rated 2.0 out of 5.0 Not what I was expecting
I will more than likely be staying at another hotel my next trip to Kokomo
June 22, 2014
Rated 4.0 out of 5.0 by jackie1269 Comfortable bed and great service
Good Service, polite Staff, Clean Rooms.Good Service, polite Staff, Clean Rooms.Good Service, polite Staff, Clean Rooms.Good Service, polite Staff, Clean Rooms.Good Service, polite Staff, Clean Rooms.
June 2, 2014
Rated 5.0 out of 5.0 by Billy on Business Great Stay comfortables beds
I have no complaints here. Staff is very helpful and polite. The beds sleep really well and the rooms stay dark. They always have breakfast out before 6am. Which is a bonus because I start work at 6am. I give this front desk and staff an "A". A special thanks to go out to Donna at the front desk for her help and going up and beyond giving great customer service.
May 29, 2014
Rated 5.0 out of 5.0 by ramminmike Great customer service
The young lady that checked us in was very helpful and has very good customer skills. Excellent experience. Thanks Mike
April 27, 2014
Rated 5.0 out of 5.0 by Frank9981 The beds and Comfortable rooms are why I Stay.
This hotel is located very near Resturants and is just off the main highway. I had a comfortable room and hospitality was great. Thanks
April 21, 2014
Rated 2.0 out of 5.0 Bugs in my room
There were ants everywhere in my room. The hotel was full so I counldn't change rooms.
April 14, 2014
Rated 4.0 out of 5.0 by SteveO47 Has some miles on her
It was nice. You can walk to Texas Roadhouse and a couple other restaurants which is convenient and right off the highway. They upgraded me which ended up being across from the housekeeping room which had doors banging from 7 am on, could use a remodeling, but not so bad.
March 31, 2014
Rated 5.0 out of 5.0 by redhead007 Clean, comfortable and great service
The staff was excellent with a good breakfast included. Our room was large and very clean. Nice change from some placed we've stayed.
March 26, 2014
Rated 5.0 out of 5.0 by Pirate Dad Front desk staff is excelent
The staff other than the front desk needs work.
The employee who conducts the evening social gathering makes me want to stay in my room. I feel like I should not be aloud in the common area at this time.
February 24, 2014
Rated 5.0 out of 5.0 by SteveO47 Nice Hotel
Nice place. After a long drive through a snowstorm it was a very comfy bed. Nice to have a couple restaurants within walking distance too. Overall it was a very nice stay.
February 8, 2014
Rated 5.0 out of 5.0 by CAW1 Great Service
The staff sees to every need.
Location works well for my travel.
Happy hour is a bonus.
Breakfast is So, So but good for not made to order.
Fellow travelers seem to be good folks.
I like the location a service is the best.
December 23, 2013
Rated 4.0 out of 5.0 by queen50 Queen50
Pillows were too soft. No hot chocolate ..the last three HIEX have not had any, what's up with that !!
December 22, 2013
Rated 3.0 out of 5.0 by Dd72 It was ok
We were there for 2 nights. The first night the room next to us had their tv on all night just loud enough for us to hear. The second night we had slept in and left the room approx 10 am. When we arrived back to our room around 7pm the room had not been cleaned at all. My husband went down to the desk to complain and at least get some clean towels. He came up and changed the sheets and gave us fresh towels.
December 18, 2013
Rated 5.0 out of 5.0 by Sarahlou1012 Great stay during bad weather!
We had plans to stay at this hotel on a Friday night as my husband was graduating on Saturday in Marion. We had a great stay. A huge snowstorm was coming in, and on Saturday we slid off the highway after graduation. We came straight back to this hotel and hoped to stay again. Terry was at the desk ( he was also there Friday when we checked in) he not only got us a room but upgraded us to a jacuzzi room because of our stressful day! Terry was a friendly face and much appreciated! Thanks for going above and beyond to make this stay memorable in more ways than just our fender bender!
December 18, 2013
Rated 5.0 out of 5.0 by Inspector56 Nice Stay
Early-early breakfast, hospitable staff during tramatic conditions as the tornado came through. They did a great job of working through challenging conditions!Good job!
December 8, 2013
Rated 5.0 out of 5.0 by jack8958 Great Staff and go the extra mile.
This hotel by far should be the poster child for holiday inn properties. If they were all this good the business would be easy.
Thanks to them for making time away from home so enjoyable.
November 25, 2013
Rated 4.0 out of 5.0 by kokomo47 ok
The staff was great and the room was clean but the tub looked old and the jets in the tub were not cleaned very well. The bathroom was old and it the bathroom showed its age. It could have been remodeled better. The bed was hard which I loved but husband did not. The a/c/heater unit didn't work properly. We were trying to cool off the room. It was set @ 64 cool and it wouldn't run but the room was hot. I finally opened the window 40 degrees outside and ran the heater @ 64 degrees to try and cool the room off. I know sounds stupid but it was the only way we could get the unit to work. Still didn't work. Room stayed hot all night. Location is good.
November 15, 2013
Rated 5.0 out of 5.0 by IrishFanz Courteous staff and great value
We arrived at 2:30 a.m. exhausted from a long day and were greeted by courteous staff and a clean, comfortable room. Great staff attitude continued at breakfast. Good value for the business traveler or a family
October 23, 2013
Rated 5.0 out of 5.0 by Fuzzyone Military reunion
The hotel staff was great. I rode my motorcycle up from Florida to attend a military reunion. I asked the desk clerk if they had anything so that I may clean my bike since it was in need of a good wash. He was able to find everything I needed. The hotel is located very close to dining and shopping.
October 4, 2013
Rated 5.0 out of 5.0 by Fuzzyone Great staff
Was visiting the area for a military reunion. After traveling up from Florida on my motorcycle it needed to be washed badly. The desk Clerk very helpful with getting me everything that I needed to do the job. The hotel is in a great location for food and shopping.
October 4, 2013
Rated 5.0 out of 5.0 by Fredyready good service
We enjoy service and staff at the Kokomo Holiday Inn Express
October 4, 2013
Rated 1.0 out of 5.0 by garfield71 NOISE!!!!!!
WE STAYED IN RM 212, don't accept this room ever!!!!!!!!! they have some sort of machines that hum all night,you can't sleep,we were stuck the place was booked and so were other motels in the area. they took 10 dolllars off room rate big deal a nights sleep is worth much more.
October 1, 2013