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Rated 4.2 out of 5 by 66 reviewers.
Rated 5.0 out of 5.0 by Great Staff and go the extra mile. This hotel by far should be the poster child for holiday inn properties. If they were all this good the business would be easy. Thanks to them for making time away from home so enjoyable. November 25, 2013
Rated 4.0 out of 5.0 by ok The staff was great and the room was clean but the tub looked old and the jets in the tub were not cleaned very well. The bathroom was old and it the bathroom showed its age. It could have been remodeled better. The bed was hard which I loved but husband did not. The a/c/heater unit didn't work properly. We were trying to cool off the room. It was set @ 64 cool and it wouldn't run but the room was hot. I finally opened the window 40 degrees outside and ran the heater @ 64 degrees to try and cool the room off. I know sounds stupid but it was the only way we could get the unit to work. Still didn't work. Room stayed hot all night. Location is good. November 15, 2013
Rated 5.0 out of 5.0 by Courteous staff and great value We arrived at 2:30 a.m. exhausted from a long day and were greeted by courteous staff and a clean, comfortable room. Great staff attitude continued at breakfast. Good value for the business traveler or a family October 23, 2013
Rated 5.0 out of 5.0 by Military reunion The hotel staff was great. I rode my motorcycle up from Florida to attend a military reunion. I asked the desk clerk if they had anything so that I may clean my bike since it was in need of a good wash. He was able to find everything I needed. The hotel is located very close to dining and shopping. October 4, 2013
Rated 5.0 out of 5.0 by Great staff Was visiting the area for a military reunion. After traveling up from Florida on my motorcycle it needed to be washed badly. The desk Clerk very helpful with getting me everything that I needed to do the job. The hotel is in a great location for food and shopping. October 4, 2013
Rated 5.0 out of 5.0 by good service We enjoy service and staff at the Kokomo Holiday Inn Express October 4, 2013
Rated 1.0 out of 5.0 by NOISE!!!!!! WE STAYED IN RM 212, don't accept this room ever!!!!!!!!! they have some sort of machines that hum all night,you can't sleep,we were stuck the place was booked and so were other motels in the area. they took 10 dolllars off room rate big deal a nights sleep is worth much more. October 1, 2013
Rated 3.0 out of 5.0 by An okay place to stay if you are going to be in the area The hotel is clean and safe if you are going to be in the Kokomo area and don't want to spend a fortune on a room. Our room was pretty clean and the bed was comfortable. The person at the desk during checkin was not very friendly and barely spoke to me when I arrived. He did at least add my rewards number to the reservation since it wasn't there yet. The heating/cooling unit in the room was extremely loud - so loud that we couldn't sleep with it on. We decided to get the room to a decent temperature and shut it off so we could sleep. The room was quiet - I didn't hear any noise from the rooms next door or from the hallway. The breakfast was decent when I went down to get mine - scrambled eggs and sausage. And even though the hotel was sold out there were places to sit because they opened up one of the conference rooms. However, by the time my husband was ready for breakfast, they had switched to those awful "omelets" with cheese in them - not something someone on a low fat diet could eat. All in all - this is a decent place to stay and we felt safe there. October 1, 2013
Rated 4.0 out of 5.0 by Great room - Bad TV Service Very comfortable room. Bathroom was well lit. Shower had great pressure. TV was fine but many channels were "frozen" images including FX and Comedy Channel. Remote control was marked sanitized and packaged in a plastic bag which was nice. Breakfast had decent variety. September 30, 2013
Rated 5.0 out of 5.0 by Great motel! We love everything about the Kokomo Holiday Inn Express! September 24, 2013
Rated 5.0 out of 5.0 by Home Away from Home I have stayed at this Holiday Inn for over a year now and wish to recommend this location as the most inviting and comfortable stay. September 8, 2013
Rated 4.0 out of 5.0 by LACK OF LUGGAGE CARTS WE LOVE STAYING AT THE KOKOMO HOLIDAY INN EXPRESS. THE STAFF IS VERY ACCOMMODATING, THEY KNOW OUR FAVORITE ROOM & MAKE EVERY EFFORT TO GIVE IT TO US. HOWEVER THERE IS A MAJOR FLAW. THERE IS ONLY 1 LUGGAGE CART. THIS IS A LARGE MOTEL & 1 CART IS NOT SATISFACTORY. WE ARE OLD. I AM PARTIALLY HANDICAPPED & WE NEED A LUGGAGE CART. SOME GUESTS PARK THE CART IN THEIR ROOM TO ASSURE THEY HAVE IT. YOU NEED AT LEAST 3 CARTS. YOUR MARVELOUS EMPLOYEES , AT OUR REQUEST,HELPED US WITH OUR LUGGAGE AT CHECK OUT. YOU NEED MONITORS ON CARTS TO LOCATE THEM. THE LADY WHO RUNS THE BREAKFAST AREA DOES A MARVELOUS JOB. SOME OF YOUR OVERSTUFFED FURNITURE NEEDS REPLACING. THEY ARE BECOMING HARD TO GET UP FROM. WE HAVE BEEN REPEATED GUESTS AT THIS FACILITY September 5, 2013
Rated 5.0 out of 5.0 by breakfast The staff at breakfast was just excellent. First time I had someone coming around and refilling my coffee. What a great way to start the day. August 22, 2013
Rated 2.0 out of 5.0 by some issues First and foremost I want to thank the manager for her help she was awesome, but the issues I had sadly were many. The house keepers didn't once flip our sheets or pillow cases, they didn't clean our sinks all I saw that they did was change towles. The front of house service was rude and unhelpful when I explained that there was an issue with my ac they said it was nothing and it was normal (I know it was not normal) when I asked for a soda to take for the road (during the free drink thing I was told I can't . August 21, 2013
Rated 3.0 out of 5.0 by good location. thats about it the location is great for me. the staff for the most part is ok, but there are a few that are just flat out rude. I've stayed at this hotel 5 nights a week for work for the last 3 months, and at least 5 more to go. but I've had a few incidents with a particular receptionist. she once called my room and accused me of smoking, saying that there was "witnesses" that saw me throw cigarette butts out the window, i told her it wasn't me and she then told me that its a $250 for smoking.. I DONT EVEN SMOKE.... Now this week i check in and its a different room.. (i request a specific room because of how the tv and internet are set up close together, and a king bed) but anyway i got into the room and the first thing i see is 3 big spiders. i don't like the things so i changed for work and got my stuff and went back to the lobby. i told the lady what had happened and she replied to me with a smart tone "haven't you ever seen a spider in your house before?, its just that time of year, its not a big deal"... now to me its a big deal... that rude to argue with a customer and tell them that.. and i don't see spiders in my home because my home is SPRAYED for them.. I'm really disappointed that a staff member had the nerve to talk to me like that.. i spend thousands of dollars here.. i don't appreciate the treatment at all.. other than that most everything else is ok/average. August 7, 2013
Rated 3.0 out of 5.0 by Decent choice This hotel was a decent choice for the area. It's a little outdated, but clean and the staff is friendly. June 2, 2013
Rated 3.0 out of 5.0 by 1st and last time We stayed 1 night Memorial Day weekend. I reserved my room online which was easy, cost was higher than I would normally pay, but I am 9 months pregnant and decided to do a mini vacation with my family before baby arrived. I wanted to stay in a hotel room with a Jacuzzi tub which is why we chose to stay in this hotel. Check in was very easy and organized, very impressed by this. Once getting to our room it smelled very strongly of bleach and chlorine, which I appreciated that it was very clean but was too strong for my sensitive nose. Luckily we left right away and didn't return until later that evening. When returning that evening the smell wasn't as strong as when we had arrived, I enjoyed my Jacuzzi tub, and settled in for the night. King size bed was very hard, sheets felt like paper, and air conditioner was set on the lowest setting possible and it still felt like it was 80 degrees in our room. Air conditioner fan turned on and off throughout night without reaching a comfortable temperature and my husband and I did not sleep well at all. Noise and slamming doors in the hallway for many hours throughout the night. Fan did not work in the bathroom and no Kleenex present in room. My husband and I had never stayed in a hotel we were so disappointed in. When checking out the receptionist was very nice, but I was not asked how my stay was. This will be the last time we stay in a Holiday Inn. May 27, 2013
Rated 5.0 out of 5.0 by INCREDIBLE The room was clean and comfortable! The staff was few and far between but really didn't need much. I thought the property was well kept and the hot breakfast was nice. My only "complaint" if you will was that the pool was cold. May 18, 2013
Rated 2.0 out of 5.0 by In Desparate Need Of A Makeover This is one hotel I doubt if I ever stay in again. The biggest problem was the bed -- it should have been replaced years ago. Not only were the mattress and box springs worn out, but it squeaked with even the slightest movement. The other big problem was the shower head -- it was a "water saving" head and it barely put out enough water to get my hair wet enough to shampoo (and I really don't have that much hair anymore). May 5, 2013
Rated 5.0 out of 5.0 by Great front desk service Donna at the front desk was very friendly and helpful. The service was very good and the reception of the internet was good also. This property is located near many restaurants and was very quiet. April 14, 2013
Rated 5.0 out of 5.0 by Great hotel and staff I have stayed at this location several times while doing business at the Chrysler facilities in Kokomo. Each time has been as good or better than my last visit. The staff is great, the location is great and the rooms are great. I would highly recommend this location! March 11, 2013
Rated 5.0 out of 5.0 by Great Place Hats off to the staff. Been there a very long time and the group makes being away from home so much easier. I wish all my trips were as welcome as this location. THANKS TO ALL February 20, 2013
Rated 4.0 out of 5.0 by Loved the evening "Mixer" I've never been to a hotel that does a weeknight mixer in the evening. It was nice to talk to some of the other guests and commiserate about the weather and work. The staff was excellent and the room was very comfortable. My only negative experience was the breakfast in the morning. Normally Holiday Inn Express breakfasts are wonderful. But like previous guest have mentioned, the eggs were dry and stale as were all of the bagels, biscuts and rolls. There was no sausage nor bacon. Other than that, our experience was a great one and I would highly recommend staying there. February 1, 2013
Rated 5.0 out of 5.0 by Excellent Stay Whenever we travel here for family events we love this hotel. We always feel welcome and have a relaxing enjoyable stay. We will continue to book here in the future whenever we need to stay out that way. January 27, 2013
Rated 4.0 out of 5.0 by Don't eat the eggs - go out for breakfast I have stayed here several times and each time at breakfast the eggs we're burnt and dry and looked like they have been there for hours. Last visit I asked if any fresh eggs were coming out and was told no but she could make me some which I appreciated. Well after she brought out my plate she mixed the remainder of the new eggs into the old ones. This is not the first time I have seen this happen. There was no sausage or bacon either. Other than that the elevator was out of service the whole time I was there last. The good news is the rooms are clean and probably still the best in Kokomo. January 9, 2013
Rated 4.0 out of 5.0 by Nice stay We stayed for two nights in October. The hotel was off of the main highway through Kokomo, which was nice. The room was nice sized, and comfortable. Lots of hot water, and towels. My only concern about our room was the whirlpool tub, that was high and hard to step into to get to the shower. It would have been very difficult for an older person, or anyone with back problems, sore knees, etc. I did use the fitness center, and the treadmill was fine, but the elliptical was not usable. It was badly rusted. November 12, 2012
Rated 5.0 out of 5.0 by Nicer than most Easy to work and relax in. Desk is easy to work at and watch TV while you work. Great breakfast. October 13, 2012
Rated 5.0 out of 5.0 by Awesome Stay The staff was great! I checked in late and they were very helpful. The folks working the front desk actually put there heart into there Job. October 5, 2012
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