Rated 4.2 out of 5 by 109
Rated 1.0 out of 5.0 by TurboTurtle Horrible Stay, Ridiculous price
Paid less for a 4 star hotel on the marina bay in San Diego.
July 31, 2014
Rated 5.0 out of 5.0 by Pennyeyed Great room. Very clean.
We enjoyed our stay. Despite the construction going on, everything was awesome. The staff were friendly and helpful. The room was clean. Overall my three day stay was perfect.
July 27, 2014
Rated 4.0 out of 5.0 by barbara44 Not a great place
The room was dark and dank. The only lighting were two small bedside lamps for the entire bedroom. The bathroom lights were also inadequate with no space for toiletries. The air conditioner ran noisily all night with no perceptible cooling occurring.
July 24, 2014
Rated 5.0 out of 5.0 by Luke45056 Perfect for family trip
The hotel is not easy to find, since the the construction in the front and parking lot, however, the guest parking sign is easy to see. The staff is friendly and patient enough,even though we got there almost midnight, and had trouble find the gate to the hotel. The complementary upgrade is nice and the suite is spacious. Unfortunately, the TV is kinda small considering the distance to the bed. And again, the suite is perfect for family with little kids.The bathroom is also spacious, but it is shower only. Maybe it is not necessary to take a bath since the beach is just 2 minutes walk from the hotel. The breakfast is nice and the great room is open all day, and next to the swimming pool. which I feel is very pleasant. Overall, my mom likes it very much.
July 24, 2014
Rated 5.0 out of 5.0 great rooms
The best hotel in that area. love the area and close to sea world.
July 24, 2014
Rated 5.0 out of 5.0 Great staff/ Great stay
I mentioned, in earlier comments, how much we enjoyed our stay. It was not an easy time, with the hotel being under partial reconstruction. And, our initial room assignments were in inferior (soon-to-be-razed) units. When we complained, the staff went out of their way to adapt to our needs, and, within a few hours, were able to reassign us to 2 adjacent rooms, which were perfect. Throughout our stay, the staff was always at hand, always ready to help with anything we needed. This property is not akin to The "AAAA" Valencia in downtown LaJolla; but I would suspect that your staff does not play second fiddle to any service group in the vicinity. They seemed to be proud of their property and made a super-human effort for us to enjoy our time there. And, we did.
July 24, 2014
Rated 5.0 out of 5.0 by texantimmy GREAT SERVICE!!!
Loved staying at La Jolla HIE, beach was walking distance as well as many restaurants. My only complaint was that the walk-in shower did NOT have a door to keep the water from splashing out onto the floor. Had to put towels down to soak up the water every time we would shower.
Parking was a bit of a hassle due to the construction but not to terrible. The free valet was a good compensation. Enjoyed my stay very much! would recommend this place only AFTER the construction is completed.
PLEASE fix the shower to have a door of some sort. VERY CLEAN ROOM! Was acknowledged for being a GOLD IHG member. GREAT BREAKFAST! Great location!!!
July 23, 2014
Rated 4.0 out of 5.0 by SeattleTraveler Excellent Location
Enjoyable stay at this property. Limited weekend breakfast staff resulting in absence of items (e.g. coffee). Location is good for restaurants in both Pacific Beach and La Jolla. Heavy traffic to get through La Jolla, but I think I still like this property better than the Indego in Del Mar, even for access to Blacks Beach. There is a major construction project just starting at this hotel, but they are trying to still be accommodating (e.g. new concrete walkway to converted guest room being used as lobby, complimentary valet parking). Within walking distance to a small (crowded) beach and to excellent La Jolla restaurants.
July 23, 2014
Rated 5.0 out of 5.0 by rubducky Quaint, a block from the beach and wonderful value!
Don't let the outside facade fool you. Inside are quaint, roomy, clean comfortable rooms in a relaxed atmosphere only less than a block from the beach, shopping and the freeway. Service and breakfast complete a great value.
July 21, 2014
Rated 2.0 out of 5.0 by SoCalgirl4205 Surprise construction-what a mess
Booked the hotel to attend a wedding - would have been nice if the 1-800 person would have told us the parking lot was under construction and half the façade of the building was missing. We would have picked a different location. A bit of a mess walking out in our wedding attire trying not to get dusty.
July 13, 2014
Rated 4.0 out of 5.0 by LauraB12 Nice affordable stay
Despite renovations affecting the lobby and parking, we had an enjoyable stay. The location is great and the facilities and staff are very nice. I would stay here again.
July 8, 2014
Rated 2.0 out of 5.0 by jcks jaunita
Juanita was amazing and very sweet, all the staff were on their A game, the hotel not so much, deff. could use some updating and deep cleaning. Our room was very small and outdate, fridge didn't work, micro smelled , bathroom smelled and sink was leaking.
July 2, 2014
Rated 2.0 out of 5.0 by SDL21 Construction issues
We came to San Diego for our 28th Wedding Anniversary. Having never been to this area before, the hotel was very difficult to find. There was no sign on the street indicating a hotel was even there, much less open. There are construction fences everywhere. We drove by three times before realizing it was the place we were looking for. Finding the valet parking through the alleys and side streets next to the hotel was very frustrating too. When we arrived, we had asked to be near the pool, but were told since we were one of the last people to check in that night, they couldn't accommodate us. Our room keys stopped working three separate times and had to be replaced. The staff seemed to blame everything on construction. We won't be returning to this location. We'll find somewhere more friendly/responsive and with working key cards!
June 26, 2014
Rated 2.0 out of 5.0 by R2D27117 Under Construction
This is a very old location that was under construction. We did not know that it was under construction and very difficult to enter. There was 20 yards of gravel and dirt that we had to carry and drag our bags. The room was very damp smelling with large gaps in the door to the outside. The air conditioner was located less than 3 feet from the bed and blew directly onto the bed. The overall size of the room was small and cramp. I would never return to this site and would never recommend this location.
June 25, 2014
Rated 5.0 out of 5.0 by Dori68 Pleasant staff.
My stay was pleasant. The only negative is that the hotel is under construction so it was not as convenient. Perhaps more of a discount would have been better. But I was able to sleep comfortably.
June 25, 2014
Rated 1.0 out of 5.0 by GPSMAN Worst hotel I've stayed at
It should be closed own during construction. I would have never booked this location if I had known half of the hotel was demolished because they were adding more rooms.
June 19, 2014
Rated 4.0 out of 5.0 by JSXX Great service and location.
Although the hotel was in the beginning stages of new construction the hotel staff was very attentive and friendly. The room was clean and comfortable and the proximity to the beach was excellent!
June 16, 2014
Rated 4.0 out of 5.0 Holiday Inn Express La Jolla
The hotel was difficult to find. I passed by it 2 times while using my GPS. The Hotel was dated with old furniture and the bathroom was dated as well.
June 14, 2014
Rated 5.0 out of 5.0 by LovesCalifornia Great location
Location for this hotel is excellent. It is close to the beach and within walking distance to restaurants. If you're inclined to walk, then the main shopping and beaches are within walking distance. The hotel is comfortable with a decent breakfast to start your day.
June 9, 2014
Rated 2.0 out of 5.0 by JC Smith Not a platinum treatment
After a long trip getting here, I was not even offered a bottle of water! Not what I expected for platinum member, where as other properties I get a welcome basket!
May 11, 2014
Rated 5.0 out of 5.0 by This guy Management and Staff are true professionals
I had a small problem which was addressed immediately by the hotel manager, he was professional and most importantly he listened. I want to thank the manager as well as the staff for making my experience a very positive one. Everyone who I came in contact from the hotel was courteous and very respectful. I never take the time to write a letter but I wanted to thank everyone for my great experience. I have lots of options on where I can stay but I can say without a doubt that I would stay at this hotel as well as recommend it to all my friends and family.
Simply put I wanted to say Thank you
April 28, 2014
Rated 2.0 out of 5.0 by VisitortoUCSD Beware the traffic noise!!
I was given a room right on the street. Incredibly noisy all night long. The sidewalk is literally right outside the window and the 5-lane major road no more than 10 feet from the window. Heavy trucks and buses and all manner of traffic running through the night and increasingly loud and busy in the dawn hours as rush hour began. I had a hard time sleeping, despite being exhausted. No mention of this fact was made when I made the booking nor when I checked in. As a Platinum IHG Rewards member I think they might have tried a little harder to give me a quieter room. A room away from the street would no doubt have been much quieter.
In the morning, the woman staffing the front desk merely shrugged when I asked why I got the streetside room. She couldn't have cared less, apparently.
Also, the entire parking lot was ripped up and a giant excavator and massive tandem dumptrucks were busy loading concrete and asphalt in the morning.
Otherwise, it looks like a quaint and unique property that might be just right for other travelers.
Also further from UCSD than I was led to believe.
April 21, 2014
Rated 5.0 out of 5.0 by GR27 Very close to Beach
Very nice area. Safe and clean rooms. Breakfast was what you can expect from Holiday inn Express.
April 14, 2014
Rated 5.0 out of 5.0 by Paul88046 Very nice place
Staff was great and helpful. Within a good distance to hospital
March 9, 2014
Rated 5.0 out of 5.0 by PapaDan Not your typical Holiday Inn Express
Although this is not a typical four story HIE we were pleasantly surprised by it's charm. We had two pool side rooms in the one story section of the motel which were very clean and had character. The outdoor pool and hot tub area were very nice and the staff throughout the motel were very friendly and helpful. The only drawback to the rooms was there were no bathtubs for the young children but the showers were nice sized so it really was not a problem.
March 7, 2014
Rated 3.0 out of 5.0 by WanderingTaxman1 Nice Spot, Some Quirks
Good location with decent parking. Older rehab'd building with old-style central pool & hot tub area was nice for wife and kid. The college age kids drinking beer and smoking in it at night were less pleasant.
The internet in the room was horrible. I ended up having to spend 2+ hours outside on a bench behind the main office to get a decent enough signal to finish my business tasks each night of the stay. Not what I expect from an IHG property.
The room was good, the kitchenette was a nice addition. The lack of a shower door must be a "California" thing.
I found both IHG properties that I stayed at in San Diego recently lacking.
February 3, 2014
Rated 5.0 out of 5.0 by Phil94 Excellent Again
This was at least our fourth stay; and we plan on staying at the HI Express in La Jolla again and again. Great amenities and very friendly staff!
January 29, 2014
Rated 4.0 out of 5.0 by jeff6 great location
Somewhat dated facilities,otherwise nice stay-great location and food
January 23, 2014
Rated 5.0 out of 5.0 by 79marsh Recent stay
Very clean and nice,great location will definitely be back
January 6, 2014
Rated 5.0 out of 5.0 by Anniest Great family hotel with excellent service
We had such a wonderful stay at this hotel, it was memorable for the great facitlies like the nice pool and pool area: the amazing breakfast; comfortable beds and a kitchen in our room.
The staff are professional and always helpful and kind.
We stayed here over Christmas and it was best .one that our family can remember! Thank you Holiday Inn La Jolla, you did a great job!
January 4, 2014