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Rated 3.9 out of 5 by 145 reviewers.
Rated 3.0 out of 5.0 by Neeed improvement Since the Hotel is very close to the Interstate , the road noise is too much in the room. It is better to install new double panel windows (Good sound Proof). The noise disturbed our sleep whole night. Another improvment is the Carpet on the Walkway and in the elevators. It is very old, dirty and dull. The Staff were nice, the breakfast was good , room was clean and big.. those were the compliments... Thanks Earnest October 22, 2014
Rated 3.0 out of 5.0 by Being remodeled It was like putting lipstick on a pig, redoing rooms alto just changing furniture and a poor quality at that. October 20, 2014
Rated 2.0 out of 5.0 by Making improvements The front desk staff was very good. She tried to get the Internet working without any luck even after having support contacted, the Internet was working the next morning. The updating of the rooms was ongoing with evidence of the furniture boxes in some of the parking spaces. The room door when locked with the deadbolt the door was very hard to open with the door handle. The room smoke detector looked to be VERY old. Sine the rooms are being updated, so should the detectors. The parking spots are tight but with my small car was not an issue. breakfast smelt good but we did not partake. The door condition in the hallway (paint) was not great October 19, 2014
Rated 5.0 out of 5.0 by Very nice Hotel My husband and I always stay at this hotel. We have to go to San Diego for Doctors visits and one of us always stat there when the other has to be in the hospital for any length of time. Have been staying at this same hotel for years beginning in 1993. The best always . October 17, 2014
Rated 2.0 out of 5.0 by Inept and disorganized hotel staff I visited for a wedding with a reserved block of rooms. Check in time was 3pm. Obviously, people showed up early to attempt to check in. The person at the front desk let us know we'd be able to check in at 3pm and the hotel was at capacity the night before and needed to be cleaned. The hotel failed to hire enough cleaning staff to clean the rooms in a timely fashion. Hotel check in didn't begin until 3:15 and didn't conclude until nearly 5pm for all the guests. This resulted in a delay that actually pushed the ceremony start time back due to some people having to wait through a 2 hour delay from the scheduled check in time. They need to hire more staff or bring in more staff on days when they are at capacity and have to turn over the hotel in time for another large party. So far there's been no offer from Holiday Inn to make this right at all. October 9, 2014
Rated 5.0 out of 5.0 Very clean This hotel is well located . Upon arrival we were greeted by name and with smiles. They were welcoming us with open arms. The rooms were very very clean. All the staff has been well trained for guests need. We were very happy and we will always come here again. September 30, 2014
Rated 5.0 out of 5.0 by Great Hotel I really enjoyed my stay at HI Express in La Mesa! Great room, updated and comfortable. September 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Easy access to good Mexican and seafood restaurants next door. Great breakfast. Friendly staff. September 22, 2014
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