Rated 3.7 out of 5 by 70
Rated 5.0 out of 5.0 by smrz La Mesa Holiday Inn Express
Comfortable, convenient, quiet and secure. Excellent!
Welcoming staff and management
February 10, 2014
Rated 1.0 out of 5.0 by hate to complain.... Night staff exceptional but building in need of much updating
Walls and carpeting all down the hallway to our room dirty and not a pleasant smell at all. The walls in our room were exceptionally thin. Truly kept thinking someone else was in the room with us. We had to turn our TV up so we could hear it over the next rooms TV. It wasn't as if the next rooms TV was blasting, but hard to believe it wasn't in the very same room as ours. If I didn't have ear plugs I wouldn't have been able to fall asleep. I was embarrassed to use the bathroom knowing there was no way they couldn't hear me. I even contemplated going to use the one in the lobby. It was as if they were standing right there with me, No exaggeration. We were told we had a view. When I opened the curtains I couldn't believe how dirty the window was. I mean REALLY dirty enough to mask the view. The highway traffic was loud as well. A positive was the bathroom was updated and clean.
January 28, 2014
Rated 3.0 out of 5.0 by Yvette40 UNHELPFUL FRONT DESK CLERK
When we checked out, we found the front desk clerk to be unhelpful.
January 16, 2014
Rated 5.0 out of 5.0 by Bajadulces As usual, a great experience
I've been staying here for over a year, on and off, and have always been impressed with the congeniality of the staff, the willingness to address any problem and fix it, and the comfort of the room. Breakfast is OK, better than most, coffee is good and always available -- in room or in the lobby. The chocolate chip cookies are delicious, by the way, hope they stay!
January 11, 2014
Rated 1.0 out of 5.0 by Mich3013 Temporary Visitor
Old hotel, deplorable carpets and lots of traffic noise.
January 6, 2014
Rated 1.0 out of 5.0 by Traveler1959 Will never stay there again.
The room was literally a stone’s through away from a very busy, very noisy freeway. When I requested a different room I was told they were totally booked and none were available. I woke up with a head ach, which most likely came from the exhaust and pollution emanating from the freeway.
The second day the staff locked me out of the room because they wanted me to sign some additional paperwork. Really?! –How about a phone call instead. Then, when a returned to my room it was locked from the inside due to a faulty latch. It took about 45 minutes to get the door open. While I was waiting I was offered a different room.
In summery, the hotel is in disrepair, doesn’t smell nice, and has marginally attentive staff. I couldn’t wait for my two-day stay to be over with.
January 2, 2014
Rated 2.0 out of 5.0 by Phil123456789 Business Travelers beware!
Pros: Front desk was polite. Breakfast room attendant was very polite.
Cons: Room was very outdated. No extra plugs easily accessible next to bed. Room's layout I was in was very strange. Loud "clicking" noise coming from the wall for hours. Freeway is a stones throw away and created very loud noise that could easily be heard in the room. Hard to find off the freeway. Pretty much have to use Nav to find it.
Pet peeves: Pool was empty. All floors of the hotel seems dated and in need of repair and touch ups everywhere. Overheard other hotel staff cursing while checking in. Towels were thin and not soft
There is another Holiday Inn just a few miles down the 8. Might try that one next time, but I have to recommend this one be avoided until it gets some upgrades. (Namely noise resistant windows!)
January 1, 2014
Rated 4.0 out of 5.0 by OatWillie Nice place to stay!
The location is convenient and the breakfast is good (lots of choices if you don't eat eggs and sausage). The window didn't open in our room (#420); I mentioned it to the front desk and hope it will be fixed since the room got stuffy.
December 30, 2013