Rated 3.8 out of 5 by 100
Rated 5.0 out of 5.0 by Curt CD Great stay
Great hotel and good staff and I will definitely will be staying here again
July 6, 2014
Rated 5.0 out of 5.0 by Jafraque Great service, very clean and very responsive team.
Excellent staff, confortable and clean rooms at a reasonable price. Breakfast had plenty of choices and well prepared. HiFi was reliable. Only concern was locaiton of pool (at one end of complex) and was not heated.
July 3, 2014
Rated 4.0 out of 5.0 by Lydia1117 Decent stay for decent price
This facility isn't fancy but it was clean and the employees were unfailingly friendly. My room didn't face the interstate and the noise wasn't terrible at all.
Variety of items for breakfast - yogurt to pancakes to eggs and bacon.
I needed a place to sleep while working all day. This facility worked well and have already booked another visit for next week.
June 27, 2014
Rated 3.0 out of 5.0 Remodeling necessary
Staff friendly, location good and hotel comfortable. The rooms definitely need some help.
June 23, 2014
Rated 5.0 out of 5.0 by Gen Gal Post stay help in returning item left in room
My husband left a gym bag with two items, and didn't realize it until we arrived home. When he called, they were able to identify the item and sent it to him. It arrived in good time.
June 18, 2014
Rated 4.0 out of 5.0 by Bobbie Ann room
@3:15p.m.-Sunday-room not touched by housekeeping-overheard 0ne of the housekeepers use the excuse,they were cleaning the empty rooms-no acceptable to return to room at this hour and not be able tosit & relax-had to wait in lobby-UNACCEPTABLE!!!!!! On a bright note"-SEYAM gave excellent service-deserves to be employee of the year also a Keeper!!!! Bobbie Call
June 13, 2014
Rated 2.0 out of 5.0 by Ann boogie board compassionate
I had surgery on Mon. the 9th and we wew to check out on Tue. By 11. Your managers allowed me to stay until 2:00 until I felt better. This act of kindness was awesome!!!
June 13, 2014
Rated 4.0 out of 5.0 by kelsam questionable placement of breakfast room
Great hotel. Large rooms, good breakfast, friendly staff. But breakfast room is on second floor, surrounded by guest rooms.
June 4, 2014
Rated 5.0 out of 5.0 by Rusty Nail Suite was GREAT!
Having two rooms made a vast difference while watching TV. While sitting in the room not used for sleeping I was able to watch the TV without bothering anyone trying to sleep. I love the Suites. The lighting could be better. Not conducive to reading, even in the extra room that was set up for meetings. The overall experience at the Holiday Inn Express was outstanding. The members of the staff were very helpful and courteous. Noise from the hallway was loud, but only because there were children having fun.
June 3, 2014
Rated 4.0 out of 5.0 by ditzy2 Generally clean and comfortable
Only criticism is the desk chairs in the rooms are stained and look very dirty. Also, the chairs sit very low so that you need to be a VERY tall person to sit and work at the desk comfortably. Lighting is good. Like the free parking, although some of the parking spaces are VERY tight. Free breakfast staff are very pleasant.
June 1, 2014
Rated 5.0 out of 5.0 by ManSo Friendly Staff
I feel that service must be rewarded. This hotel has a great staff, their atitude towards the guest must be commended. I enjoyed the breakfast it was complete and to my taste. The location of the hotel is great for quick in and out of freeway. Restaurants were close by one can have a drink and not worry about driving. I will always come back.
May 27, 2014
Rated 5.0 out of 5.0 by Bajadulces Perfect place to stay in La Mesa area
This hotel is close to downtown and the beaches, without being in all the congestion of those areas. The staff is fantastic, the rooms are comfortable and very well decorated, and there is plenty of parking.
Recognition of IHG Rewards Members? Not so much anymore; they seem to have stopped handing out the little treats that were so welcome.
May 23, 2014
Rated 5.0 out of 5.0 by Rich75 Improvements
The hotel is great in service providing. On top it keeps on improving . They have done new wall paper in the rooms , new tiles etc. Now they are saying that new furniture is coming. We will be back Well done holiday inn
May 22, 2014
Rated 2.0 out of 5.0 by gregoryblue1 Bad oder in hallways
I must say this is the worst Holiday Inn Express I have stayed ever! The staff is great, but the condition of this hotel is bad. I understand that this a older building, but I think you can do better in renovation cleanliness.
The carpet on the second floor is buckled in spots it smalls bad, my shower curtain was filthy, carpet in elevator is filthy.
May 12, 2014
Rated 3.0 out of 5.0 by J+AY Satisfactory
Overall, stay was satisfactory. Interior needs to be updated (e.g. new carpets, drapes, paint). Not the usual quality of Holiday Inn or Holiday Inn Express that we are used to.
April 26, 2014
Rated 5.0 out of 5.0 by Sdon Service Excellence
I travel for my business and am in sales. Upon arriving and staying first time at this hotel. I got service starting from the enterance of the hotel. I must say the staff is great and deserve recognition. The location is great. Quick in and out of freeway. Restaurants walking distances. Down town San Diego is close by. I was very happy.
April 16, 2014
Rated 5.0 out of 5.0 by MagK Great Staff
This Hotel was perfect for our needs. We have stayed in the area in other hotels. The service provided by this hotel and the staff deserves praise. We will any day stay here again and will recomend this hotel to others.
April 4, 2014
Rated 4.0 out of 5.0 by nixnkat Room and Bed Comfotable ..a Little noisey
The Interstate 8 freeway is within a stones throw , so the vehicle noise can be a bit annoying if you a light sleeper
noteworthy are the 3 restaurants you can walk to from the front door
March 31, 2014
Rated 4.0 out of 5.0 by Just trying to relax Great service! Great staff!
When i first came into this hotel i saw there was renovations being done so in my mind im thinking there went my nights sleep right? But no the girl that checked me in was very very nice she moved and upgraded me to a great room away from the noise she made me feel right at home! I believe her name was adriana i was impressed by her great customer service! I also had the pleasure to meet and chat with both the cafeteria lady sandra and maintenance man armando who were both very nice and attentive. Everyone there showed lots of attention to their guests and i love that! The only person that lacked all of the above i believe her name was belen? I would express concern on certain things i needed and she simply didnt care, she needs to be replaced. Other than her i would most definitely recommend this hotel to everyone and all families. I will be sure to return and hope that my favorite staff is still there :)
March 23, 2014
Rated 3.0 out of 5.0 by Dvargas Quick check in
The service to get us checked in was speedy and the person was accommodating .
March 16, 2014
Rated 4.0 out of 5.0 by Hawaii Scout Well kept and good value
We've stayed at this location several times when visiting in the area. Staff is friendly and helpful. Room, while "no frills," is comfortable and clean. Our only real complaint is the odor of whatever is used to clean in the hallways, which fortunately doesn't extend to the rooms.
March 16, 2014
Rated 5.0 out of 5.0 by DGlimn Great location
Small property but nice place. Location is great if you are heading out of town. Staff was polite, room was up to date, and breakfast wasn't bad.
March 7, 2014
Rated 5.0 out of 5.0 by smrz La Mesa Holiday Inn Express
Comfortable, convenient, quiet and secure. Excellent!
Welcoming staff and management
February 10, 2014
Rated 1.0 out of 5.0 by hate to complain.... Night staff exceptional but building in need of much updating
Walls and carpeting all down the hallway to our room dirty and not a pleasant smell at all. The walls in our room were exceptionally thin. Truly kept thinking someone else was in the room with us. We had to turn our TV up so we could hear it over the next rooms TV. It wasn't as if the next rooms TV was blasting, but hard to believe it wasn't in the very same room as ours. If I didn't have ear plugs I wouldn't have been able to fall asleep. I was embarrassed to use the bathroom knowing there was no way they couldn't hear me. I even contemplated going to use the one in the lobby. It was as if they were standing right there with me, No exaggeration. We were told we had a view. When I opened the curtains I couldn't believe how dirty the window was. I mean REALLY dirty enough to mask the view. The highway traffic was loud as well. A positive was the bathroom was updated and clean.
January 28, 2014
Rated 3.0 out of 5.0 by Yvette40 UNHELPFUL FRONT DESK CLERK
When we checked out, we found the front desk clerk to be unhelpful.
January 16, 2014
Rated 5.0 out of 5.0 by Bajadulces As usual, a great experience
I've been staying here for over a year, on and off, and have always been impressed with the congeniality of the staff, the willingness to address any problem and fix it, and the comfort of the room. Breakfast is OK, better than most, coffee is good and always available -- in room or in the lobby. The chocolate chip cookies are delicious, by the way, hope they stay!
January 11, 2014
Rated 1.0 out of 5.0 by Mich3013 Temporary Visitor
Old hotel, deplorable carpets and lots of traffic noise.
January 6, 2014
Rated 1.0 out of 5.0 by Traveler1959 Will never stay there again.
The room was literally a stone’s through away from a very busy, very noisy freeway. When I requested a different room I was told they were totally booked and none were available. I woke up with a head ach, which most likely came from the exhaust and pollution emanating from the freeway.
The second day the staff locked me out of the room because they wanted me to sign some additional paperwork. Really?! –How about a phone call instead. Then, when a returned to my room it was locked from the inside due to a faulty latch. It took about 45 minutes to get the door open. While I was waiting I was offered a different room.
In summery, the hotel is in disrepair, doesn’t smell nice, and has marginally attentive staff. I couldn’t wait for my two-day stay to be over with.
January 2, 2014
Rated 2.0 out of 5.0 by Phil123456789 Business Travelers beware!
Pros: Front desk was polite. Breakfast room attendant was very polite.
Cons: Room was very outdated. No extra plugs easily accessible next to bed. Room's layout I was in was very strange. Loud "clicking" noise coming from the wall for hours. Freeway is a stones throw away and created very loud noise that could easily be heard in the room. Hard to find off the freeway. Pretty much have to use Nav to find it.
Pet peeves: Pool was empty. All floors of the hotel seems dated and in need of repair and touch ups everywhere. Overheard other hotel staff cursing while checking in. Towels were thin and not soft
There is another Holiday Inn just a few miles down the 8. Might try that one next time, but I have to recommend this one be avoided until it gets some upgrades. (Namely noise resistant windows!)
January 1, 2014
Rated 4.0 out of 5.0 by OatWillie Nice place to stay!
The location is convenient and the breakfast is good (lots of choices if you don't eat eggs and sausage). The window didn't open in our room (#420); I mentioned it to the front desk and hope it will be fixed since the room got stuffy.
December 30, 2013