Rated 3.9 out of 5 by 129
Rated 3.0 out of 5.0 by Aarongs Good stay but...
overall not a bad experience however some of the areas such as the lobby or main hallways were not the most clean; also the room decoration, furniture and carpers are somewhat old. I had stayed at several Holiday Inns in different areas and countries and so far I will rate this one the least recomandable.
August 18, 2014
Rated 5.0 out of 5.0 by JohnH. OK Great service
I like the locatio of this hotel for my business trips. Restaurants are walking distance. The staff is very help full. Great value., very clean and comfortable. I will always stay here in future.
August 18, 2014
Rated 5.0 out of 5.0 Good hotel
It's good hotel. However, the breakfast room is too small, so many people can't sit.
The variety of breakfast should be improved. Not everyone like western style breakfast. You need to provide wide variety of choices like Chinese dim sum, fried rice, etc.
August 18, 2014
Rated 4.0 out of 5.0 by Mary@ 75 Very Comfortable place to stay
We enjoyed our week at the Holiday Inn Express in La Mesa, very much. It is a clean and comfortable hotel with an outstanding efficient staff. No problems, great vacation. We would recommend this hotel to everybody. It's close to the freeway, between El Cajon and La Mesa with several great restaurants very close by.
August 14, 2014
Rated 5.0 out of 5.0 by MWCanada1 Great hotel and convenient location
This a great little hotel in a convenient location. I would recommend this hotel if visiting the San Diego area.
August 10, 2014
Rated 2.0 out of 5.0 by Jen56 Do not recommend this property this time.
I always stay at this Holiday Inn Express when visiting San Diego. Service in the past has been awesome! However, this time around the overall experience was not good. I ended up canceling my reservation and moving to another hotel.
I was very disappointed in the manner in which I was treated. I understand this is a busy time of year but I was a loyal guest who deserved to be treated better irregardless of how busy the hotel was.
I am sorry that I will not be staying there anymore.
August 7, 2014
Rated 4.0 out of 5.0 by Suzabelle Comfortable bed and convenient location
The La Mesa location is just what we wanted to be close to family. The convenience to restaurants, bars, freeway, and shopping is excellent. The king bed was comfortable...and we are picky. But, coming from a semi germaphobe, the room did have that strong "hotel smell" that lingers in your clothes long after you have checked out and the "questionably clean" upholstered couch and chair. But all in all, the room was clean...bathroom was kept clean with abundant clean towels and the bed linens were clean and comfortable.
August 7, 2014
Rated 5.0 out of 5.0 by Jamesa525 Great friendly service
I had made a mistake when booking the room and had only booked for one night. I called to change it to four nights and they did so immediately at the same rate as my initial reservation.
Then my flight was delayed a couple hours which led to us arriving at the hotel at 1 am. They said no problem when I called to notify them. When we finally arrived they had our check-in info preprinted and ready to go.
One night it was completely full and so were all of the parking spots. The night manager made sure I had a place to park our rental car.
Great customer service. I highly recommend this hotel. Thanks!
August 4, 2014
Rated 4.0 out of 5.0 by sdl1223 Helpful Staff
One of the housekeeping staff was extremely helpful in explaining the bus and trolley system. We wanted to go to the zoo, and she went out of her way to print out the bus schedule and provided a map of the trolley routes.
August 3, 2014
Rated 5.0 out of 5.0 by nanny67 Great Hotel
The hotel was well kept and very clean. The staff was very pleasant and helpful.
July 31, 2014
Rated 5.0 out of 5.0 by Lwywy Everything perfect
Everything is what I expected. No complaints at all.
July 31, 2014
Rated 5.0 out of 5.0 by Mylinh Nice room and clean sheet.
would defintley come back to San Diego La Mesa with friends and family. Excellent service and attentive to my daughter.
July 30, 2014
Rated 5.0 out of 5.0 by LA527 Another Great Stay at a Great Hotel
I can always count on the staff to get it right at this properrty. Even during a very busy time the still manage to pay attention to the details.
Thank you guys.
July 30, 2014
Rated 2.0 out of 5.0 by Baseball mom 24 You get what you pay for
Our room was large but that only meant I needed 2 bottles of febreeze and Lysol to make the room smell remotely better. It smelled like a refrigerator that was no longer working, so bad to the point that ithe smell wafted into the hall. The carpet was less than clean and I didn't want anything to touch it. Our bed had queen sized sheets on a King sized bed so the sheets fell off as soon as we sat on the bed. This is when having my own sheets really came in handy because I'm not ok with sleeping on a bare hotel mattress.
One night, we were also confronted by a suspicious young "gangster" in his car in the parking lot threatening us to "watch who we look at when in Cali". This had nothing to do with the hotel itself but was unexpected since the area didn't look sketchy.
July 27, 2014
Rated 3.0 out of 5.0 by chaargers Lots of noise
There was a lot of loud noise in the hallway, shouting and cursing between at least two people. Lots of people running back and forth down the hall.
Approximately 11:00 PM I looked out to the parking lot to check on my vehicle, and noticed a group of 5-10 people standing and drinking alcohol by vehicles next to mine. They continued to bring out a cooler and play music while using my vehicle as something to lean against. This continued well after midnight.
July 27, 2014
Rated 5.0 out of 5.0 by s.thompson137 Great stay
I stay here about once a month. Im always gald to see that even with Comic Con going on last week, the rewards nights are still about the same price.
July 27, 2014
Rated 5.0 out of 5.0 by LA Dodger fan clean room and great breakfast
Great place to stay. Rooms very clean and shower had plenty of hot water and pressure. Excellent breakfast each day. Staff were friendly and helpful.
July 26, 2014
Rated 5.0 out of 5.0 by Chan271 Nice hotel and friendly staff
This was a clean and comfortable little hotel in La Mesa. The staff were friendly and the breakfast had great options. Will definately staff here again.
July 24, 2014
Rated 5.0 out of 5.0 by Lilie Friendly staff, awesome breakfast, free laundry, sleepers could use an upgrade!
We stayed at this hotel for 5 nights on our family vacation. The front desk staff was very friendly right off the bat. The breakfast room was very clean and the lady taking care of the breakfast room was nice. This is the only hotel on our trip (out of like 5), that allows you to take the food back to your room. We didn't know this until checking out. They have a nice breakfast variety, although it does not change day to day. Carlos - thank you! Your attitude and friendliness helped brighten our day!
Oh - and they have free laundry machines! Just give it some time, don't throw the laundry in an hour before checkout like we did. :)
Our only complaint is that rooms for 4 people are not two double beds, but a bed and a sleeper. Which is still OK, since everything was booked in San Diego for the dates, but the mattress on the sleeper was terrible. I know the hotel is going through renovations, I hope this is one of the things that will be changed. We had to ask for extra blankets just for padding so that the wires from the mattress don't cut into our backs.
We recommend this hotel and hope the property itself will get an uplift soon. The service is top notch though!
July 23, 2014
Rated 5.0 out of 5.0 by Wheat3 Great service.
Carlos and Seyam were awesome. The two of them took such good care of Us going out of there way. We have stayed here several times and will continue to do so.
July 23, 2014
Rated 5.0 out of 5.0 by Harper5 Wonderful stay
What I liked about the hotel is that it is entirely smoke-free. It is very clean and the staff were very helpful. I would stay here again.
July 22, 2014
Rated 3.0 out of 5.0 by MinLA Best Holiday Inn Location to SDSU
This is an average Holiday Inn Express with free breakfast, free wifi, and a pooli. It's about 7 minutes east from the SDSU campus and it's where I stay as a Platinum member when going to SDSU. The staff is responsive.
July 19, 2014
Rated 4.0 out of 5.0 by Ditzy DC Nice Place
The place was clean and comfortable and has easy access to highway 8, which gets you to most places you would want to go in the San Diego area. The motel is beginning to show its age, but other than that the place is great. Only complaint is the desk chairs in the rooms are dirty and look gross. Also wish the desk chairs could be elevated. For short people the chairs are almost useless.
July 18, 2014
Rated 3.0 out of 5.0 by Steven48 Noisy
Too much noise from outside and inside the hotel. The noise interfered with sleep.
July 18, 2014
Rated 5.0 out of 5.0 by Tracy64 I "heart" Holiday Inn
Great hotel! Comfortable beds and clean rooms. They even had cribs for my little baby. Hotel staff very friendly and knowledgable. Breakfast was good but not enough tables for eating at. I would definately come back!!
July 16, 2014
Rated 4.0 out of 5.0 by MariaM69 Good hotel
Comfortable room and attentive staff despite the issue that is very near to a freeway
July 14, 2014
Rated 2.0 out of 5.0 by buddy25 unhappy
Very unhappy with the lack of customer service during Thursday evening as i needed help with one of the computers in your business center the same computer i used that very morning and the gentleman that morning was very helpful with assisting me but i didn't receive the same service that evening as i asked for help i was told that if the computer is not working that any WiFi device that i own i will be able to use the WiFi in my room i find that very rude and distasteful as i wanted to use your business center not my cell phone but i did get some very good and professional help later on that night from the clerk who works overnight now i wanted to speak with management when i was checking out but clerk didn't seem to have any information on how to get a hold of management and wasn't knowledgeable as i had question about my bill
during the whole check out process which took 15min the only word he was saying was i don't know
thank you for some good customer service but i will not be staying at this property again
July 13, 2014
Rated 1.0 out of 5.0 by Kuween56 Poor Customer Service & insufficient bathroom supplies
My job involves travel and wherever possible Holiday Inn Express is first on my list for accommodation. I am a platinum member. I have never been disappointed by Holiday Inn Express until my recent stay at the San Diego-La Mesa Holiday Inn Express. On arrival the clerk Sayem was busy with a couple of clients. When my turn came up, he asked for my last name and credit card. He gave me a document to sign, then the room keys. He did not offer me a choice or either 500 welcome bonus points or welcome package. He did not tell me whether there was WIFI available or not. He told me about the breakfast times and location. So I left for the elevators.
Next evening I passed by the front desk and he greeted me happily asking me whether my toilet was fixed by maintenance the previous evening. I said yes someone came and fixed the toilet. (On my arrival the toilet was flooded when flushing).
I took the opportunity to inquire why he did not offer me a welcome package or even welcome bonus points. He replied "we stopped doing that. We only do it for platinum members" to which I informed him I was a platinum member. He grinned, looked at something on his desk and said "Oh yes, I see you are a platinum member.... I told you but you must have not heard me." Really??? I don't think so. He now offered me the choice between a water bottle and trail mix OR 500 welcome bonus points. Neither of points for my stay or the 500 welcome bonus points have been added to my account.
I found myself in an embarrassing situation in the bathroom when there was hardly any toilet tissue paper. Please provide the room with a supply of at least one extra tissue paper. I am disappointed.
I will be coming back to San Diego-La Mesa soon but definitely not staying at that hotel.
July 10, 2014
Rated 5.0 out of 5.0 by JusMe2 Clean,Comfortable, and Outstanding Service
I am allergic to dogs, so I chose this hotel based on their No Pets Policy. I have spent several sleepless nights in rooms previously occupied by someone who just had to bring little "Cuddles" along. What I experienced at this hotel exceeded my expectations.
The room was very clean and fresh smelling. The breakfast room was well equipped with the basics (cereal, fruit, waffles, bagels, eggs, etc.) and was well staffed. The hotel staff were very friendly and helpful, especially Seyam at the front desk who went out of his way to make our stay delightful.
I would highly recommend this hotel to anyone traveling without their pet.
July 9, 2014
Rated 5.0 out of 5.0 by Curt CD Great stay
Great hotel and good staff and I will definitely will be staying here again
July 6, 2014