Rated 3.8 out of 5 by 94
Rated 1.0 out of 5.0 by Heather1384 Worst experience ever!
So I booked a room here because others from our group were staying here. I arrived late for check-in, and upon my arrival I was informed that the room I got had no working shower in the room. My response was I would find another place to stay. After looking around there were no other hotels aviable in the surrounding areas, and since in was almost 1 in the morning I was forced into taking the room. My other friends starting at the property said I could use there shower. In sorts problem solved.
After getting into the room I immediately noticed the room smelled like paint, so I went to turn I the a/c but apparently that didn't work either. I tired opening the balcony door but the noise from the extremely close freeway was unbearable. The noise with the balcony door closed was still very loud but with the tv on was tolerable.
In the morning after talking with others from my group I found out the room had originally been given to another member of our group. That person was in the room for a long time before discovering the shower didn't work. House keeping didn't come back on a re-clean the room. Since I knew the person it wasn't the worst case but still unsettling.
Also the hair dyer in the room only worked for less the five minutes. After that it turned off and wouldn't turn back on.
November 13, 2013
Rated 5.0 out of 5.0 by eloy411 good experience
Overall, my stay was great. The housekeeping staff tried coming into my room even though I had my do not disturb sign, but that was alright. Breakfast was great and the lady handling it was very helpful and super nice.
November 9, 2013
Rated 4.0 out of 5.0 by BCDD Older facility but a great stay.
Friendly reception on arrival and great to have laundry facility available to guests. Despite being an older building, the amenities were good. The breakfast room is a bit small (crowded) but still a good offering. Convenient to the highway without too much noise.
November 3, 2013
Rated 5.0 out of 5.0 by Redrider51 clean and quiet rooms
HIE always has clean quiet rooms and good breakfast. Staff is generally accommodating as well.
October 31, 2013
Rated 5.0 out of 5.0 by MWCanada Great staff and service
Thanks to the Holiday Inn Express La Mesa team for going above and beyond to make my stay comfortable. As a frequent traveler, little items such as welcome gift basket, bottled water and choice of snack amenities, is truly a delight. I know it is not required, but it sure is nice after a long day of travel.
Many thanks ans I will surely return.
October 20, 2013
Rated 5.0 out of 5.0 by hustle13 Holiday Inn and the Chargers!
Pleasurable stay! Great Room and a very comfortable bed!! Friendly staff! Highly recommend!!!
October 18, 2013
Rated 5.0 out of 5.0 by Letty69 comfortable bed and ambiance and service had a great experience
Had a great week at the Holiday Inn. Service was great My stay comfortable, food and snacks were yummy too.
October 15, 2013
Rated 5.0 out of 5.0 by KOTEZ location
We made our reservation through 1-800 holiday and were on our way to a wedding on Coronado. Our room was very noisy due to freeway traffic. Sheila took the time and was VERY helpful in satisfying us with a MUCH quitter location. Each time I passed through the lobby she acknowledged me BY MY NAME. Sheila also referred us to the Mexican restaurant next door when we asked for a nice place to have dinner - Very good food! Thanks Sheila!!!
October 13, 2013
Rated 4.0 out of 5.0 by acader1 Good for a comfortable night
Was at this property arriving on a late night flight from the east coast. Was able to get a good nights rest and back to work early AM. The internet is a bit spotty and slow.
October 9, 2013
Rated 3.0 out of 5.0 by phil725 An aging property
Having stayed in about a dozen Holiday Inn Express' I would say this was the most run down property. The furnishings were modern but there were lots of signs of the building being very old, such as: Wide gaps around the door, creaking floors, rusty, dirty window frame, etc. Lots of freeway noise through the window.
October 7, 2013
Rated 3.0 out of 5.0 by Viscious Customer Service Complaint
Initial person who took reservation was rude and did not provide good customer service and when I asked to be connected so I could lodge a complaint, I was connected to the UK who then connected me to the actual hotel I would be staying at. The hotel I stayed at resolved my reservation issues timely and efficiently.
Hotel bed lined made me itchy, don't know if not thoroughly rinsed or did not agree with my skin.
September 23, 2013
Rated 1.0 out of 5.0 by iamrwh Worst bed ever
The bed had a problem with the platform that you could see once the bed spread was moved. It tilted down so bad that we had to decide you would sleep on the other side and who took the couch. When we told them in the morning, all they said was thanks for telling us.
September 5, 2013
Rated 1.0 out of 5.0 by SaddenedCustomer Going Downhill Fast
I have been staying at this facility for nearly 15 years and I am sad at the way this place has become.
My co-worker had a package delivered to the front desk and it took the lobby workers over a week to find it.
The vending machines either do not work or are sold out.
Place has become old and dirty.
Breakfast rarely has bananas.
Never see a manager to complain to.
In over 30 years staying at holiday Inns I have never written a review. This place has forced me to do so, to relieve my frustration.
Holiday Inn, please fix this place, not respond with a thank you for bringing these problems to our attention.
Also No welcome water bottle for Priority club members as all HI places normally do.
August 29, 2013
Rated 3.0 out of 5.0 by cdmt comfortable beds
This was my second stay at this property in as many weeks. The hotel lobby and the rooms were clean and neat. Even though it is on a busy highway you can not hear the noise unless you open the window. What I have found in the different rooms I was assigned is that the company hired to install the wallpaper did not do a very good job. The wallpaper is bubbled in places in each room and one room the mirror was broken and askew. This property is in a good location if you have business in the area. There are several good restaurants in the immediate area in walking distance.
August 27, 2013
Rated 5.0 out of 5.0 by MWCanada Great location, comfortable and convenient
I like this hotel. It is in a great location, the staff are always willing to go the extra mile and there are a number of convenient dining options right next door. I will definitely be back.
August 24, 2013
Rated 5.0 out of 5.0 by Yaco2 Exceptional staff
The 2 girls who work the desk are very pleasant and really helped me out getting around.
August 22, 2013
Rated 5.0 out of 5.0 by cml2507 Holiday Inn Express La Mesa SD
I really enjoyed my stay. The hotel was nice and clean and the staff were friendly. It was really close to the college and there are three restaurants next door to the hotel. I walked to the restaurants for dinner.
August 21, 2013
Rated 1.0 out of 5.0 by BBWH Hotel has declined
We have stay in this hotel 5 times in the last 3 years. Using two rooms each time We were so disappointed with August when we arrive for 6 nights. It has declined in the upkeep and the non smoking room smelled like stale smoke. we did not try breakfast any of the mornings we were there. One of the rooms we reserved were kept awake by the guest upstairs continual ball bouncing. Did not stop even though clerk went to room. Continued to request them to stop, but it didn't. we won't be staying in this hotel any longer.
August 14, 2013
Rated 5.0 out of 5.0 by cml2507 Holiday Inn Express La Mesa SDSU
Really enjoyed my stay. Staff was friendly. Accomadations were nice and clean.
August 13, 2013
Rated 2.0 out of 5.0 by amw843 Dirty hotel in need of renovation
This hotel was not up to HI Express standards. Room was dirty, bathroom and tub were not cleaned. Breakfast was gone by 9 and staff would not replenish for final 30 minutes even with over a dozen people requesting. Pay the extra money for thr other Holiday Inn in La Mesa for a better hotel expierience.
August 12, 2013
Rated 2.0 out of 5.0 by maschiquita I expected more....
The staff was polite, but not over welcoming.
Breakfast is the same as all other Holiday Inn express, but at this location arrive early for breakfast....because once it's gone....it's GONE!! (Had to drink coffee in room)
The room was nicely put, but once you sit down you can see that it was run down a bit.
Our air conditioning did not work properly on both days. Rm 416.
I plan to visit San Diego again next year, may choose another location before selecting this one. Only one entry through lobby, not enough handicap parking for my Father. Someone took two handicap parking spots in front of door both days, and no staff asked the customer to park correctly. Pool was too far from exit of building for my family or Father to walk to.
August 11, 2013
Rated 5.0 out of 5.0 by PeggyR Hidden Gem
We usually stay at the resorts on the Harbor. We chose this sight for location to the relative we were visiting. It was clean with a very comfortable bed and a breakfast with more choices than some of the larger hotels. It's location is right off the 8. A price you can't beat. Easy on and off. I would highly recommend this hotel.
August 10, 2013
Rated 5.0 out of 5.0 by Rferraza Spacious
Spacious room and hearty breakfast. Our only complaint is that the sofa bed wasn't very comfortable. Still, not many are expected to be. I'd stay here again.
August 4, 2013
Rated 1.0 out of 5.0 by Karen67 Disapppointing Experience
We stayed at this hotel for a combination work/vacation trip. We were very disappointed. First, the room did not look anything like the beautiful pictures. Second, we constantly had to ask for extra towels. Why do they give you 3 of each towel for 2 people?
Third, the sink did not drain very well at all. If you had the water higher than a trickle, the sink backed up. We spoke to the front desk about this twice, once while the maintaince man was right there, and he assured us it would be fixed. It never was the entire trip. One day, we walked back into our room around 4pm, to find that the linens had been changed on the bed, but there were no pillow cases on the pillows! Odd! The elevators had a smell that was not very fresh, no matter what time of day your rode them. The 2nd floor ice machine was broken for 2 days. There are only 2 ice machines in the entire hotel. The lobby is very tiny and not very inviting. The hotel does not seem very well maintained. It looks like the carpet is new, but not well maintained. The "business center" is actually one computer shoved in a corner. The breakfast staff does not seem happy to be there. Save yourself a headache and find another hotel. I will go back to the Hilton next time.
August 2, 2013
Rated 4.0 out of 5.0 by MissusG Good accommodations. Great value!
Room was clean and comfortable. A little too close to the fwy because you can hear the cars at night but overall it wasn't that bad. If you are looking for a comfortable place without spending too much money, this is a good place.
August 1, 2013
Rated 4.0 out of 5.0 by jackers San Diego trip
All was fine. Would stay again. What else can I say?
July 29, 2013
Rated 5.0 out of 5.0 by NDNman Nice hotel. Great Staff !
The La Mesa (sdsu area) hotel is not located in the best area, but it is located in an easy area to get around in. I have stayed there off and on for 10 years. Whether its SDCC or working in Mira Mesa, Nation City or Chula Vista or visiting my friends or family going to school in SD, its a convenient to get around.
Staff has always been top notch. Housekeeping is on it. Front desk is friendly and always willing to help.
Good for families or students checking out the layout of SD.
July 27, 2013
Rated 5.0 out of 5.0 by Rakret Quick getaway
Very comfortable and friendly
Close to everything at a very friendly price
July 11, 2013
Rated 5.0 out of 5.0 by HitikaS Friendly Staff
Sara and Luis were very hospitable and friendly! They helped me with info about the neighboring area as I was completely new to San Diego.
July 5, 2013
Rated 4.0 out of 5.0 by Kxtramiles Room pretty good value
Spacious room with refrigerator and microwave.. However, it didn't have a table lamp or plug for the laptop. I had to use the reading lamp near the armchair. For some reason I could not get a table lamp. I don't think there were enough outlets. Good staff made up for this flaw.
July 5, 2013