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Rated 4.4 out of 5 by 112 reviewers.
Rated 1.0 out of 5.0 by Reservations I called the reservation number listed with the Holiday Inn Express and after the person looked he came back and said there were no rooms available. No problem. So I called a reservation number for the property next door and they were also full but they had rooms at the Holiday Inn. Something strange about this. So I said book me a room there. They did and it was confirmed for two nights. When I checked in I mentioned this to the front desk clerk and she told me they had always had plenty of rooms for my stay. I learned since I had booked through a third party that my room was already on my credit card for two nights and when I had an emergency and had to leave after one night I was unable to get credit for the second night. I blame this on the reservation group that Holiday Inn uses. They told me there were no rooms available. I'm not sure what kind of reservation group you use but it is a bad reflection on the entire property. It is really an unpleasant experience. Not speaking or understanding English is one reason that I will probably hang up and find different properties in the future. I have no problem with the Laplace property. However, serving turkey sausage and a terrible gravy doesn't help the breakfast rating. March 2, 2015
Rated 5.0 out of 5.0 by Most impressive customer-oriented hotel! The most impressive thing about this property is the excellent training that the front desk personnel obviously receive. They are SO customer-oriented. They greet you by name every time you enter the property. They are professional, courteous, immediately responsive to all your needs. So refreshing to find such a property. Makes me feel at home and so welcome and appreciated. Great job to front desk personnel, housekeeping, happy hour staff, maintenance. The entire staff. I truly appreciate you making me feel like a valued customer. February 17, 2015
Rated 5.0 out of 5.0 by Good Hotel Good Hotel in a quiet out-of-the way area close to the New Orleans airport, but not too close. February 17, 2015
Rated 4.0 out of 5.0 by Front Desk Agent Rocks! We did not get her name, but she rocks and was very warm and welcoming. She talked about the parades downtown and those information in the fliers/leaflet on the desk. She's just really warm and sincere. February 12, 2015
Rated 5.0 out of 5.0 by The staff were lifesavers My husband and I had just come off a wonderful trip for our anniversary and 20 minutes into our 12 hour drive home our car broke down. We were basically stranded for two days and we could not have made it with out the staff at the Holiday Inn Express. They were fantastic to us and the hotel was beautiful! What could have been a very stressful situation was alleviated due to the kindness and assistance they showed us. February 12, 2015
Rated 1.0 out of 5.0 by Worst hotel stay I ever had the toilet was not flushing... I reported it to front office in the night and no one took care of it.. and got a cold reply that it will be taken care of in the morning by 6:00... no one came in the morning. in the night and morning I had to come down and use the common toilet in lobby 3 times for bathroom needs .. the common toilet was so filthy that I had wipe and clean the seat every time with wet tissues... later in the mornign I re-checked with front desk and was told that the house keepign person is expected to arrive by 7:00... I asked for a room change as the room was getting stinky with unflushed matter from the night before... got the room changed for shower.. was late for my meeting... had terrible sleep... very very bad experience... I haven't received any call or management response for such a bad hotel stay nigh.. will never stay in this proerty February 2, 2015
Rated 5.0 out of 5.0 by Great stay Everything was great except initially couldn't log into wifi. The desk gave me a number to call and problem solved. Will stay there again January 27, 2015
Rated 5.0 out of 5.0 by best in Laplace we enjoyed our stay,We loved the mix of colors in the hotel. January 22, 2015
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