Rated 4.4 out of 5 by 37
Rated 4.0 out of 5.0 by Pam49 really good experience but.....
A little disappointed that they were running low on keys and that the Breakfast staff wasn't on top of the amount of food that was out.
February 27, 2014
Rated 5.0 out of 5.0 by jkk1012 Will be coming back
Very much enjoyed this stay was awesome and very close to where I was conducting my business. The desk staff was most pleasent. Located to where there is no through way traffic and very quite at night a big plus. Room was always very clean and ready when I came back in the afternoon. Highly recommend this hotel if anyone is staying in the area.
February 24, 2014
Rated 3.0 out of 5.0 by TomfromTexas Good but with a big mistake.
This appears to be a new, well kept, clean Holiday Inn Express. The only problem we encountered was that our room was not cleaned. We stayed Tuesday and Wednesday night. We were out most of the day on Wednesday and returned well after dark to find that our room had not been cleaned and none of the towels had been exchanged even though most had been left on the floor. The desk clerk did give us new towels and offered an apology, but this is not a mistake that should ever be made. Someone is responsible for cleaning the room and someone shoud be checking to see that this has occurred.
January 5, 2014
Rated 5.0 out of 5.0 by ARIC Great place away from home to stay! Thanks
I stayed here for 40 + nights during a turnaround in a local Refinery, and was very comfortable. I was working 7- 12's on nights, and Hotel staff accomidated me to the fullest. Cleaning staff would come in every other evening to clean room on off shifts to keep up with other day guest services. Room was very comfortable and kozy, and the curtains were great for keeping light out of room for sleeping during the day. My spouse and kids came to visit me, and the hotel accomidated a roll away bed with the extras for sleeping arrangements. Landry mat room was also very handy to have for extended stays. Hotel staff were like family by the time I had to leave, and I will definetely WILL revisit this hotel again in the future. Special thanks :)
Only issue I had was the noisy neighbor next to me, but hey, every town has them!!!
November 19, 2013
Rated 5.0 out of 5.0 by yahoo10000000000000000000 treated like Platinum
Great in every way ...smiles from everyone working here. For the first time in a very long time I was finally treated like a platinum card member and did not even have to ask for it . I would highly recommend this hotel to anyone visiting the area. 5 star service to the girl working the front desk and the girl working breakfast .
November 3, 2013
Rated 3.0 out of 5.0 by Brenhda Super Clean and comfortable, but woman over breakfast was awful!!
First of all I'd like to say we stay at A LOT of Holiday Inn Express locations across America. The La Place location was the BEST as far as design, cleanliness, comfort, bathroom (awesome), front desk staff... I would have given this hotel 5 stars had it not been for the woman who was over the breakfast area. Thirty minutes before breakfast ended she took up everything (on a Sunday), and when my husband asked her a question she glared at him and said, "We closed!!" in a super rude tone. LOL!! It was ridiculously shocking how rude she treated him! My husband went to the front desk - they were super nice, and even went over to her and told her to get what he had asked for - "breakfast wasn't over" the lady informed her. She came out of the kitchen, threw the contents of the breakfast plate on the counter, glared at my husband, then stormed out. Front desk had him to speak with the housekeeping Manager, who could have cared less. Great hotel, professional front desk staff (especially Nick), immaculate rooms - Horrendous breakfast personnel. That kind of experience leaves any normal being with a, "I'd rather stay elsewhere", taste in their mouth - pun intended:)
October 30, 2013
Rated 5.0 out of 5.0 by William57 My Visit
The visit was pleasant and service outstanding. I do feel they could give better service to priority club members.
October 2, 2013
Rated 4.0 out of 5.0 by Mark1964 Made reservations way in advance.
During my recent stay I had reserved my room way in advance to secure a room along with a conference room. When arriving I was greeted as a normal customer not as a priorty club member like I recieve at most locations. After recieving my keys I went directly to my room and upon arrival realized this was not the Jacuzzi room I had reserved way in advance, before I could head back to the front desk, they called my room to see how everything was (like they did not know what they had done) so I explained this was not the room I had reserved. The peroson at the desk explained all the jaccuzi rooms where full and told me she may be able to move me the next day. I was never offered the room I reserved during my 3 nights stay, and was never asked about it after talking with this person daily about the conference room I had also reserved. I am very disappointed in the way this situation was handled.
The other question I have is I was told or read somewhere that you can add priority points by booking hotel meeting rooms. I asked about this prior to booking and was told I would recieve points but never was told anything else about them when checking out?????
August 28, 2013