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Rated 4.6 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 by Great customer service Konrad is one of the best staff I came into contact with. He was always friendly and made a point of greeting guest by their names. November 24, 2014
Rated 5.0 out of 5.0 by overall rating although my review shows 5/5; i truly believe it should be rated an 8-9 overall...your hotel was great! November 21, 2014
Rated 4.0 out of 5.0 by Beautiful rooms and showers Beautiful hotel. Rooms are the nicest we have stayed in at a Holiday Inn Express. The ceilings are tall 9-10 feet. It has a large shower with slate or marble walls, not a tub/shower combo. The front desk staff were very helpful and funny. The only downfall was the continental breakfast. When we arrived for breakfast at 7:45, there w3re no eggs, yogurt or regular sausages. I went to the kitchen to inquire and there was no one there. One of the other guests mentioned she had just left. I asked at the front desk if she was coming back, she said she should be in the kitchen. We waited for 10 minutes for her return, but had to get on the road. As we were checking out, she showed up. I would have given this hotel 5 stars if had not been for the breakfast service. Nov 17/2014 November 20, 2014
Rated 5.0 out of 5.0 Quality stay!! The over all stay at the Holiday Inn Express was great. All of the staff and to personally mention the house keepers were great!! They provided quality service!!! November 18, 2014
Rated 5.0 out of 5.0 by Exceptional room cleaniness and service. We stayed in Holiday Inn Express Lacey, Olympia and we can't say enough about their establishment. We were between homes and we had an extended stay and the staff were more than accomodating to us. The staff were so professional and friendly that we felt right at home. We met the most friendly manager who was very kind to us. Sharon, who is in charge of the food every morning was the best. Housekeeping staff made sure our room was spotless each and everyday. Would we stay again? Betcha! November 18, 2014
Rated 5.0 out of 5.0 by Excellent staff and comfortable room This is one of the best places to stay in Lacey - highly recommend this place. November 17, 2014
Rated 5.0 out of 5.0 by The staff saved me! I had checked out and was at my car cleaning out trash. The front desk guy came running out of the front door to let me know I had left my laptop in the room. OMG - the people cleaning the room and the man that dashed out to catch me really impressed me. I would have had to drive over 100 miles to come back for that laptop. THANK YOU! November 12, 2014
Rated 3.0 out of 5.0 by Modest Lodging This hotel was clean and neat and the maid service was very good. The front staff lacked customer service skills in caring for guests, except one young man who was very helpful anytime I saw him. Also, the fresh baked cookies were a nice touch after a day of traveling or work. The price is average. The location was extremely noisy due to the fact it was between one busy interstate and one busy exit street. You could never stop hearing the buzz of constant traffic even in the middle of the night. If you require quiet - this is NOT your place to stay. If you want a clean place to sleep this is a good choice. Up to you what your personal needs are. November 3, 2014
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