Rated 4.6 out of 5 by 198
Rated 5.0 out of 5.0 by luvlacey Wonderful service and roomy rooms
Staff are helpful, friendly and willing to do whatever is needed to make the experience a good one.
Great breakfast food. Rooms are large with lots of places to put things, as is the bathroom. Overall very clean and comfortable. I have been here many times and will return.
July 22, 2015
Rated 4.0 out of 5.0 by Baseball Mom77 Great Front Desk/Breakfast Staff - Pool issues
The Front Desk/Reservation staff were very friendly and professional with their phone, and face-to-face guest interaction. The Breakfast attendant was incredibly friendly, with smiles each morning, and worked hard to anticipate guests' needs - especially during busy times. The pool area was the only issue with our stay. There was standing water constantly on the pool deck which was deep enough to soak your entire foot if you walked through it. There were dirty towels scattered throughout the whole pool room, and no clean towels for guest use. We transferred towels from the work out facility into the pool area on our own after the front desk said they were out of towels. That area needed extra attention due to a sold out weekend with youth sporting groups in the hotel. I would have liked to have seen the maintenance staff working on the flooding issue, and housekeeping staff cleaning the garbage on the floors/tables, and refreshing the towels frequently due to the high traffic flow.
July 22, 2015
Rated 5.0 out of 5.0 by bikerchic59 Exceptional
Love it in Lacey. Nothing negative to say. Your staff is great, Konrad should get a raise. He goes above and beyond the call of duty......
July 17, 2015
Rated 5.0 out of 5.0 by minvancouver HI Express -Lacey
Nice hotel, average breakfast, comfy room, very helpful and friendly breakfast room staff (especially Michael)
July 15, 2015
Rated 5.0 out of 5.0 by DVR27 HIE - Lacey
I always stay at this hotel when I have to go to Olympia for training as it is good value for money!
July 13, 2015
Rated 5.0 out of 5.0 by stevensusie Great value, great bed, great breakfast
Exactly what I expect from a HI Express. Clean, friendly, nice bed, nice breakfast.
July 5, 2015
Rated 5.0 out of 5.0 by Kevin M1 Great stay
Excellent stay. Right off of freeway (very convenient), yet couldn't hear cars at all. Room was spacious and well kept. Front desk people were fabulous...friendly, attentive, articulate and sociable. The only thing lacking was the breakfast wasn't what I would call healthy. I would easily stay here again. The bang for the buck was great!!
July 2, 2015
Rated 5.0 out of 5.0 by Olive oil Charlie Quiet area with park like grounds. Very clean and good breakfast
We stay here every year for a three day festival. We do not consider any other hotel due to our previous long-time satisfaction with this hotel. They have always provided great service and accomodations.
July 1, 2015